TE_6 ISR Report Example.pdf

FY 2015 ISR Services ACTIVE Documentation As of 14-Jul-16

FY 2015 ISR Services – All documentation can be downloaded from http://isr.hqda.pentagon.mil

Evaluator Signature:______________________________________________________________________________________________________________________Date__________________________________________________

Service: 411. Facilities Maintenance- Training & Ops (ACTIVE Intellicode 411-AC-01-02-A) FY 2014 Intellicode #: 411-IM-01-02 Service Definition: Provide maintenance and repair of all installation facilities. Includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility. Excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

Measure Description: Percentage of validated emergency demand work orders completed IAW established completion times.

Major Service Area Service Function ACTIVE Primary Service Category 1 (Weight 100%) Infrastructure Support Infrastructure Support Sustainment Projects or Orders

Measure Type Frequency Measure Toploaded Formula Shared Quarterly ([a]/[b])*100 Cost Customer Satisfaction Readiness Information Only

Green Standard Amber Standard Red Standard Black Standard 100% down to 95% Less than 94% down to75% Less than 74% down to 50% Less than 50%

Data Element Description YTD Metho d

Element Toploade d

Q1 Q2 Q3 Q4 Annual a = Number of validated emergency demand work orders completed IAW established emergency completion times (24 hours). Sum 1,232 1,362 1,126 918 b = Total number of validated emergency demand work orders. Sum 1,402 1,663 1,316 1312 c = d = e = f = g = h = i =

Data Source/Notes: SSP A, Work Order Records in GFEBS.

NOTE: Intent is to capture 'completion time' instead of 'response time'. Measure 'completion time' as the time between opening and closing time within GFEBS or other work management system.

a. This is the count of the validated Emergency orders completed within standard during thE 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

b. This is the count of the validated Emergency orders completed during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

Note: Complete is a CNF status in GFEBS Data Information: Data was pulled for all OMD 411- Facilities Maintenance (Vertical)

1. It includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility.

2. It excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

3. It excludes all orders in a status of CANC. Excluding a CANC status is due to most orders in a CANC status are never responded to by a technician and are CANC in GFEBS as a result of being a duplicate request or a request that does not belong to OMD/DPW but to a privatized utility company.

TE 6 ISR Report Example http://isr.hqda.pentagon.mil/

Evaluator Signature:______________________________________________________________________________________________________________________Date__________________________________________________

Service: 411. Facilities Maintenance- Training & Ops (ACTIVE Intellicode 411-AC-01-03-A) FY 2014 Intellicode #: 411-IM-01-03

Service Definition: Provide maintenance and repair of all installation facilities. Includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility. Excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

Measure Description: Percentage of validated urgent demand work orders completed IAW established completion times.

Major Service Area Service Function ACTIVE Primary Service Category 1 (Weight 100%) Infrastructure Support Infrastructure Support Sustainment Projects or Orders

Measure Type Frequency Measure Toploaded Formula Shared Quarterly ([a]/[b])*100 Cost Customer Satisfaction Readiness Information Only

Green Standard Amber Standard Red Standard Black Standard

100% down to 95% Less than 94% down to75% Less than 74% down to 50% Less than 50%

Data Element Description YTD Metho d

Element Toploade d

Q1 Q2 Q3 Q4 Annual a = Number of validated urgent demand work orders completed IAW established urgent completion times (7 calendar days). Sum 3,622 3,546 3,993 2,577 b = Total number of validated urgent demand work orders. Sum 6,881 8,033 7,877 7,227 c = d = e = f = g = h = i =

Data Source/Notes: SSP A, Work Order Records in GFEBS.

NOTE: Intent is to capture 'completion time' instead of 'response time'. Measure 'completion time' as the time between opening and closing time within GFEBS or other work management system.

a. This is the count of the validated Urgent orders completed within standard during the during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

b. This is the count of the validated Urgent orders completed during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

Note: Complete is a CNF status in GFEBS Data Information: Data was pulled for all OMD 411- Facilities Maintenance (Vertical).

1. It includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility.

2. It excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

3. It excludes all orders in a status of CANC. Excluding a CANC status is due to most orders in a CANC status are never responded to by a technician and are CANC in GFEBS as a result of being a duplicate request or a request that does not belong to OMD/DPW but to a privatized utility company.

Data Note: The continued issue with Completing Pri 2 orders within standard is the ever increasing backlog due to lack of Manpower as well as takings (like windows and doors contract, Roofing issues, Boiler repairs) that sit with insufficient funding to contract out the tasking and insufficient Manpower to complet the job for months or years at a time.

Evaluator Signature:______________________________________________________________________________________________________________________Date__________________________________________________

Service: 411. Facilities Maintenance- Training & Ops (ACTIVE Intellicode 411-AC-01-04-A) FY 2014 Intellicode #: 411-IM-01-04

Service Definition: Provide maintenance and repair of all installation facilities. Includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility. Excludes facility infrastructure (utility service components, roads, grounds)

Measure Description: Percentage of validated routine demand work orders completed IAW established completion times.

Major Service Area Service Function ACTIVE Primary Service Category 1 (Weight 100%) Infrastructure Support Infrastructure Support Sustainment Projects or Orders

Shared Quarterly ([a]/[b])*100 Cost Customer Satisfaction Readiness Information Only

100% down to 95% Less than 94% down to75% Less than 74% down to 50% Less than 50%

Metho d

Element Toploade d

Q1 Q2 Q3 Q4 Annual a = Number of validated routine demand work orders completed IAW established routine completion times (30 calendar days). Sum 4,819 4,471 5,412 2,559 b = Total number of validated routine demand work orders. Sum 7,283 7,284 8,412 3,413 c = d = e = f = g =

Data Source/Notes: SSP A, Work Order Records in GFEBS.

NOTE: Intent is to capture 'completion time' instead of 'response time'. Measure 'completion time' as the time between opening and closing time within GFEBS or other work management system.

a. This is the count of the validated Routine orders completed within standard during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

b. This is the count of the validated Routine orders completed during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

Note: Complete is a CNF status in GFEBS Data Information: Data was pulled for all OMD 411- Facilities Maintenance (Vertical)

1. It includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility.

2. It excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

3. It excludes all orders in a status of CANC. Excluding a CANC status is due to most orders in a CANC status are never responded to by a technician and are CANC in GFEBS as a result of being a duplicate request or a request that does not belong to OMD/DPW but to a privatized utility company.

Evaluator Signature:______________________________________________________________________________________________________________________Date__________________________________________________

Service: 411. Facilities Maintenance- Training & Ops (ACTIVE Intellicode 411-AC-02-05-A) FY 2014 Intellicode #: 411-IM-02-05-A

Service Definition: Provide maintenance and repair of all installation facilities. Includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility. Excludes facility infrastructure (utility service components, roads, grounds)

Measure Description: Percentage of emergency, urgent, and routine DMOs completed within standard and total dollar amount of preventive maintenance executed compared to planned PM.

Major Service Area Service Function ACTIVE Primary Service Category 2 (Weight 0%) Infrastructure Support Infrastructure Support Demand and Preventive Maintenance Orders

CLS Quarterly ((([a]/[b])*100) *.7) + ((([c]/[d])*100)*.3)

Cost Customer Satisfaction Readiness Information Only Y

100% down to 95% Less than 95% down to 75% Less than 75% down to 50% Less than 50%

Method

Element Toploaded

Q1 Q2 Q3 Q4 Annual a = Number of emergency, urgent, and routine DMOs completed within standard. Sum 9,673 9,379 10,531 5,363 b = Total Number of DMO issued. Sum 15,556 16,980 17,605 11,893 c = Total dollar amount of preventive maintenance executed. Sum $177,534 $514,447 $699,807.54 256,713.93 d = Total dollar amount of preventive maintenance required and planned. Sum $306,216 $382,347 $624,630.90 e = f = g =

Data Source/Notes: SSP A; Work Order Records in GFEBS

a. This is the count of the validated Emergency,Urgent, & Routine orders completed within standard during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

b. This is the count of the validated Emergency,Urgent, & Routine orders completed during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15

c. Of the orders created in FY15 (Oct 1, 2014 thru Sept 30, 2015) this is the amount of money spent on Preventative Maintenance during the 4th quarter (July 1, 2015 thru September 30, 2015) of

FY15.

d. This is the average amount of money required and planned to complete all Preventative Maintenance orders that we created during during the 4th quarter (July 1, 2015 thru September 30, 2015) of FY15.

Note: Complete is a CNF status in GFEBS Data Information: Data was pulled for all OMD 411- Facilities Maintenance (Vertical)

1. It includes all Standing Operating Orders (SOO), Individual Job Orders (IJO) or Project Work Orders (PWO), Demand Maintenance Work Orders (DMO), and Preventive Maintenance Orders (PMO) work performed inside or within five feet of a facility.

2. It excludes facility infrastructure (utility service components, roads, grounds) and environmental protection services.

3. It excludes all orders in a status of CANC. Excluding a CANC status is due to most orders in a CANC status are never responded to by a technician and are CANC in GFEBS as a result of being a duplicate request or a request that does not belong to OMD/DPW but to a privatized utility company.

Data Note: The additional cost for PM’s this quarter comes from the Changeover season from Heat to AC and all the Preventative Maintence cost associated with that tasking.