T2769 Bid Solicitation 3.28.25.docx

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T2769 - Non-Tax Debt Collection: Management and Related Services
Solicitation number
25DPP01127
Issued by
New Jersey

About this file

This is a State of New Jersey Bid Solicitation for a Non-Tax Debt Collection Management and Related Services contract issued by the Department of the Treasury's Division of Purchase and Property on behalf of the Division of Revenue and Enterprise Services. The bid solicitation seeks a contractor to collect non-tax debt receivables for various state agencies after the 91st calendar day following debt recording, with the exception of the Department of Community Affairs (Housing), which involves initial billings. The contract has a base three-year term with potential extensions up to two additional years. The bid opening is scheduled for May 14, 2025, at 2:00 PM Eastern Time, with an optional pre-quote conference on April 4, 2025, at 9:30 AM. The State intends to select one contractor to manage collection efforts across multiple state agencies, including Agriculture, Banking and Insurance, Children and Families, Corrections, and numerous other state departments.

The pricing structure involves a contingency rate model where the contractor will be compensated through a percentage of collected debt, with rates escalating based on total dollars collected annually. The bid includes set-asides and preferences for Small Businesses and Disabled Veteran-Owned Businesses, with a potential 5% pricing preference. The current non-tax debt program requires agencies to transfer uncollected debts to the Division of Revenue and Enterprise Services after 91 days, which then consolidates case information in the Revenue Delinquent Invoice (RDI) system. The contractor will be responsible for skip-tracing, debtor contact, payment processing, reporting, and potential litigation services, with strict requirements for data security, confidentiality, and compliance with federal and state debt collection regulations. The program aims to maximize existing revenue sources by increasing collection of delinquent debt across various state agencies.

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Bid Solicitation #

25DPP01127

T2769 - Non-Tax Debt Collection: Management and Related Services

Date
Time

Due Date For Electronic Questions Refer to Bid Solicitation Section 2.1 for more information.

4/18/2025
2:00 PM

Optional Pre-Quote Submission Conference Refer to Bid Solicitation Section 2.5 for more information.

4/4/2025
9:30 AM

Mandatory/Optional Site Visit Refer to Bid Solicitation Section 2.4 for more information.

N/A

N/A

Quote Opening Date Refer to Bid Solicitation Section 3 for more information.

5/14/2025
2:00 PM

Dates are subject to change. All times contained in the Bid Solicitation refer to Eastern Time.

All changes will be reflected in Bid Amendments to the Bid Solicitation posted on www.njstart.gov.

SET-ASIDES

Small Business Set-Aside For Goods and Services:

☒ I ☒ II ☒ III

For Construction:

☐ IV ☐ V ☐ VI

☐ Not Applicable ☐ Entire Contract ☐ Partial Contract ☐ Subcontracting Only ☒ Preference

Disabled Veteran-Owned Business Set-Aside
☐ Not Applicable

☐ Entire Contract ☐ Partial Contract ☐ Subcontracting Only ☒ Preference

Bid Solicitation Issued By:

State of New Jersey Department of the Treasury Division of Purchase and Property Trenton, New Jersey 086250230 On Behalf of:

State of New Jersey Department of the Treasury Division of Revenue and Enterprise Services

Date: 03/28/2025

TABLE OF CONTENTS

1INTRODUCTION AND SUMMARY OF THE BID SOLICITATION1
1.1PURPOSE, AND INTENT AND BACKGROUND1
1.2BACKGROUND1
1.3CONTRACT AMOUNT2
1.4ORDER OF PRECEDENCE OF CONTRACTUAL TERMS2
1.5INTRASTATE COOPERATIVE PURCHASING3
2PRE-QUOTE SUBMISSION INFORMATION4
2.1ELECTRONIC QUESTION AND ANSWER PERIOD4
2.2EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)4
2.3BID AMENDMENTS4
2.4MANDATORY/OPTIONAL SITE VISIT4
2.5OPTIONAL PRE-QUOTE CONFERENCE4
2.6PRE-QUOTE DOCUMENT REVIEW4
3QUOTE SUBMISSION REQUIREMENTS6
3.1QUOTE SUBMISSION6
3.2BIDDER RESPONSIBILITY6
3.3ANNOUNCEMENT OF QUOTE INFORMATION6
3.4QUOTE ERRORS6
3.5QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING6
3.6QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD6
3.7JOINT VENTURE7
3.8SMALL BUSINESS SET-ASIDE CONTRACTS7
3.9DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT7
3.10BID SECURITY7
3.11BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE8
3.12QUOTE CONTENT8
3.13FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE8
3.13.1OFFER AND ACCEPTANCE PAGE8
3.13.2OWNERSHIP DISCLOSURE FORM8
3.13.3DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM9
3.13.4DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM9
3.13.5MACBRIDE PRINCIPLES FORM9
3.13.6SERVICE PERFORMANCE WITHIN THE UNITED STATES9
3.13.7CONFIDENTIALITY/COMMITMENT TO DEFEND9
3.13.8SUBCONTRACTOR UTILIZATION PLAN10
3.13.9RESERVED10
3.13.10AFFIRMATIVE ACTION10
3.13.11RESERVEd10
3.13.12STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE10
3.13.13BUSINESS REGISTRATION10
3.13.14Certification of Non-Involvement in Prohibited Activities in Russia or Belarus Pursuant to P.L.2022, c.311
3.14BIDDER DEMONSTRATION OF ITS ABILITY TO COMPLETE THE SCOPE OF WORK11
3.14.1BIDDER QUOTE OVERVIEW FORM11
3.14.2ORGANIZATIONAL EXPERIENCE11
3.14.3LOCATION11
3.14.4ORGANIZATION CHARTS11
3.14.5RESUMES11
3.14.6EXPERIENCE WITH CONTRACTS OF SIMILAR SIZE AND SCOPE11
3.15MOBILIZATION PLAN12
3.16ADDITIONAL PLAN(S)12
3.17FINANCIAL CAPABILITY OF THE BIDDER12
3.18STATE-SUPPLIED PRICE SHEET INSTRUCTIONS13
3.18.1USE OF “NO CHARGE” ON THE STATE-SUPPLIED PRICE SHEET14
4SCOPE OF WORK15
4.1SUMMARY15
4.2ELECTRONIC DATABASE15
4.2.1DATE DATA REQUIREMENTS15
4.2.2DATA CONVERSION SERVICES15
4.2.3DATA PROCESSING REQUIREMENTS15
4.2.4INTERFACE REQUIREMENTS16
4.3DISTRIBUTION AND PLACEMENT OF CASES16
4.3.1ACCOUNT/CASE INFORMATION17
4.3.2LIMITATIONS OF DATA17
4.3.3CASE ASSIGNMENTS17
4.3.4RECALLING CASES18
4.4COLLECTION PROCESS18
4.4.1COLLECTION PROCESSING REQUIREMENTS18
4.4.2SKIP-TRACING18
4.4.3NOTICING/DEBTOR CONTACT18
4.4.4NAME AND ADDRESS CHANGE19
4.4.5INQUIRIES, DISPUTES, AND NEGOTIATIONS19
4.4.6NOTICES OF COMPLAINTS AND FEFERRALS19
4.4.7RETURN MAIL20
4.4.8BANKRUPTCY/DECEASED20
4.4.9ADJUSTMENTS/SETTLEMENTS TO REFERRED ACCOUNTS20
4.4.10LITIGATION SERVICE REQUIREMENTS20
4.5PAYMENT AND OTHER FINANCIAL RELATED FUNCTIONS22
4.5.1PAYMENT PLANS22
4.5.2PAYMENTS made directly TO THE CONTRACTOR22
4.6COMMISSIONABLE/NON-COMMISSIONABLE ITEMS24
4.6.1COMMISSIONABLE ITEMS24
4.6.2NON-COMMISSIONABLE ITEMS24
4.7CONTRACTOR PERSONNEL REQUIREMENTS25
4.7.1ORGANIZATION25
4.7.2TRAINING/STAFFING25
4.7.3CONTRACTOR EMPLOYEE MISCONDUCT25
4.7.4CONFIDENTIALITY25
4.8MANAGEMENT REPORT REQUIREMENTS26
4.8.1DAILY REPORTS26
4.8.2WEEKLY REPORTS26
4.8.3MONTHLY/ANNUAL REPORTS27
4.8.4REQUESTED REPORTS28
4.9OTHER EQUIPMENT AND SERVICE REQUIREMENTS28
4.10TELECOMMUNICATION EQUIPMENT29
4.11MAILING COSTS29
4.12COPYING SERVICES29
4.13HOURS OF OPERATION29
4.14MAINTENANCE OF POLICY AND PROCEDURES MANUAL29
4.15INFORMATION RESEARCH SERVICES29
4.16MEETINGS29
4.17INSPECTIONS29
4.18FINANCIAL AND OPERATIONS AUDIT29
4.19WITHHOLDING INFORMATION30
4.20REGISTRATION30
4.21PROFESSIONAL STANDARDS30
5GENERAL CONTRACT TERMS31
5.1CONTRACT TERM AND EXTENSION OPTION31
5.2CONTRACT TRANSITION31
5.3PERFORMANCE SECURITY31
5.4OWNERSHIP OF MATERIAL31
5.5SUBSTITUTION OF STAFF32
5.6LIQUIDATED DAMAGES32
5.7RETAINAGE32
5.8ELECTRONIC PAYMENTS32
6DATA SECURITY REQUIREMENTS – CONTRACTOR RESPONSIBILITY34
6.1SECURITY PLAN34
6.2INFORMATION SECURITY PROGRAM MANAGEMENT34
6.3COMPLIANCE34
6.4PERSONNEL SECURITY34
6.5SECURITY AWARENESS AND TRAINING34
6.6RISK MANAGEMENT35
6.7PRIVACY35
6.8ASSET MANAGEMENT36
6.9SECURITY CATEGORIZATION36
6.10MEDIA PROTECTION36
6.11CRYPTOGRAPHIC PROTECTIONS36
6.12ACCESS MANAGEMENT37
6.13IDENTITY AND AUTHENTICATION37
6.14REMOTE ACCESS37
6.15SECURITY ENGINEERING AND ARCHITECTURE37
6.16CONFIGURATION MANAGEMENT37
6.17ENDPOINT SECURITY38
6.18ICS/SCADA/OT SECURITY38
6.19INTERNET OF THINGS SECURITY38
6.20MOBILE DEVICE SECURITY38
6.21NETWORK SECURITY38
6.22CLOUD SECURITY39
6.23CHANGE MANAGEMENT39
6.24MAINTENANCE39
6.25THREAT MANAGEMENT39
6.26VULNERABILITY AND PATCH MANAGEMENT39
6.27CONTINUOUS MONITORING39
6.28SYSTEM DEVELOPMENT AND ACQUISITION40
6.29PROJECT AND RESOURCE MANAGEMENT40
6.30CAPACITY AND PERFORMANCE MANAGEMENT40
6.31THIRD PARTY MANAGEMENT40
6.32PHYSICAL AND ENVIRONMENTAL SECURITY40
6.33CONTINGENCY PLANNING41
6.34INCIDENT RESPONSE41
7MODIFICATIONS TO THE STATE OF NEW JERSEY STANDARD TERMS AND CONDITIONS42
7.1INSURANCE42
7.1.1PROFESSIONAL LIABILITY INSURANCE42
7.1.2CYBER BREACH INSURANCE42
7.1.3LIMITATION OF LIABILITY OPTIONS42
7.1.4COMMERCIAL CRIME INSURANCE42
7.2MAINTENANCE OF RECORDS AND AUDITS42
8QUOTE EVALUATION AND AWARD43
8.1RIGHT TO WAIVE43
8.2DIRECTOR’S RIGHT TO ACCEPT OR REJECT A QUOTE43
8.3RECIPROCITY FOR JURISDICTIONAL BIDDER PREFERENCE43
8.4CLARIFICATION OF QUOTE43
8.5ORAL PRESENTATION43
8.6TIE QUOTES43
8.7STATE'S RIGHT TO INSPECT BIDDER’S FACILITIES43
8.8STATE'S RIGHT TO CHECK REFERENCES43
8.9EVALUATION CRITERIA43
8.9.1TECHNICAL EVALUATION CRITERIA44
8.9.2PRICE EVALUATION44
8.10QUOTE DISCREPANCIES44
8.11NEGOTIATION44
8.12BEST AND FINAL OFFER (BAFO)44
8.13“REQUEST FOR REVISION” WITHIN NJSTART45
8.14POOR PERFORMANCE45
8.15RECOMMENDATION FOR AWARD45
8.16CONTRACT AWARD45
9GLOSSARY46
9.1CROSSWALK46
9.2DEFINITIONS46
9.3CONTRACT-SPECIFIC DEFINITIONS51

ATTACHMENT 1 – State of New Jersey Standard Terms and Conditions (2/8/2024) ATTACHMENT 2 – Standard Procurement Forms Packet ATTACHMENT 3 – State of New Jersey Third Party Information Security Questionnaire

ATTACHMENT A – Revenue Collections ATTACHMENT B – Sample information regarding Non-Tax Debts ATTACHMENT C – Accounts Receivable by Program ATTACHMENT D – Sample RDI File Layouts ATTACHMENT E – Check By Phone Procedures ATTACHMENT F – Confidentiality Agreements and Certificate of Non-Disclosure i

INTRODUCTION AND SUMMARY OF THE BID SOLICITATION

This Bid Solicitation is issued by the Department of the Treasury, Division of Purchase and Property (Division), Procurement Bureau, on behalf of the Department of the Treasury’s, Division of Revenue and Enterprise Services (DORES). Quotes submitted in response to this Bid Solicitation shall be through the State of New Jersey’s eProcurement system, NJSTART. Bidders are advised to thoroughly read all sections of this Bid Solicitation and follow all instructions.

Bidders are strongly encouraged to visit the NJSTART Vendor Support Page, which contains Quick Reference Guides (QRGs), supporting videos, a glossary of NJSTART terms, and helpdesk contact information. Bidders should utilize the QRGs before attempting to submit a Quote through NJSTART. It is the Bidder’s responsibility to ensure that the Quote and attachments have been properly submitted. Inquiries concerning the use of NJSTART may be directed to njstart@treas.nj.gov. The Division will not respond to substantive questions related to the Bid Solicitation or any other Contract via this email address.

PURPOSE, AND INTENT AND BACKGROUND

The purpose of this Bid Solicitation is to solicit Quotes to provide Non-Tax Debt collection services.

It is the intent of the State to award a Contract to that responsible Bidder whose Quote, conforming to this Bid Solicitation is most advantageous to the State of New Jersey (State), price and other factors considered. The State may award any or all price lines. The State, however, reserves the right to separately procure individual requirements that are the subject of the Contract during the Contract term, when deemed by the Director of the Division (Director) to be in the State’s best interest.

The Division intends to select one (1) Contractor for all price line items, in accordance with requirements set forth in Bid Solicitation Section 8.0 – Quote Evaluation and Award.

This Bid Solicitation includes a pricing evaluation preference for Small Businesses and Disabled Veteran-Owned Business. Refer to Bid Solicitation Sections 3.8, Small Business Set-Aside Contracts, 3.9, Disabled Veterans’ Business Set-Aside Contracts and 8.9.2, Price Evaluation for additional information.

The State of New Jersey Standard Terms and Conditions (SSTCs) included with this Bid Solicitation will apply to all Contracts made with the State. These terms are in addition to the terms and conditions set forth in this Bid Solicitation and should be read in conjunction with them unless the Bid Solicitation specifically indicates otherwise.

For this procurement, Bidders shall not include the use of any Subcontractor(s) with their Quote. Specifically, Bidders shall not submit a Subcontractor Utilization Plan with their Quote, nor shall Bidders list any Subcontractor(s) on NJSTART with their Quote. After award, the awarded Contractor may ONLY utilize a Subcontractor in the event that the State directs or approves the Contractor to engage in litigation to collect Non-Tax Debt, pursuant to Bid Solicitation Section 4.4.10, Litigation Service Requirements. As stated in Section 4.4.10, should such litigation occur, the Contractor must subcontract with attorneys approved as Special Counsel in accordance with N.J.S.A. 52:17A-13. In that event, DORES will provide a list of attorneys that have been approved as Special Counsel. No other Subcontractor use is permitted under this contract.

BACKGROUND

This is a reprocurement of T2769 - Non-Tax Debt Collection: Management and Related Services, which expired on January 31, 2023.

DORES is responsible for the State’s centralized Non-Tax Debt collection program. In accordance with N.J.S.A. 52:18 et seq. and N.J.A.C. 17:48, all executive branch agencies are required to collect amounts due from fees, fines, penalties, costs, or other assessments. Agencies are then required to transfer any uncollected Non-Tax Debt that is due and payable to DORES no later than the ninety-first (91st) Calendar Day following the recording of the debt.

In most cases, individual State departments/agencies will perform the initial collection of Non-Tax Debt and file Certificates of Debt with the Superior Court of New Jersey, in the event the individual or business entity does not respond within 90 Calendar Days to the departments’/agencies’ efforts. Once the Certificate of Debt is filed and the individual and/or business entity is notified of the filing, the individual department/agency transfers the case to DORES within 20 Calendar Days after the Certificate of Debt has been obtained. DORES then consolidates all case information into a centralized data system called the Revenue Delinquent Invoice (RDI) system. DORES will then transfer information from the RDI to the Contractor on a regular basis for further collection. Concurrent with the Contractor’s efforts, DORES submits this debt to the Set-Off of Individual Liability (SOIL) Program, wherein any rebates/refunds due to the debtors are off-set by the outstanding debt amount.

For the purposes of this Contract, Non-Tax Debt is defined as all monies, excluding tax, owed to the State by individuals and business entities. This includes, but is not limited to, the following:

•License fees;
•Registration fees;
•Permit fees;
•Fines;
•Penalties; and
•Assessments.

Currently, DORES is responsible for collecting Non-Tax Debt from the following State departments/agencies:

•Agriculture;
•Banking and Insurance;
•Children and Families;
•Civil Service Commission;
•Community Affairs;
•Department of Corrections (Corrections);
•Environmental Protection;
•Health;
•Human Services;
•Labor and Workplace Development;
•Law and Public Safety;
•Lottery;
•Military and Veterans Affairs;
•State;
•New Jersey Parole Board (Parole);
•Transportation;
•Treasury; and
•University Hospital.

DORES continues to reach out to other State departments/agencies to be included under the Non-Tax Debt collection program in order to be in compliance with State law. DORES has provided T2769 Attachment B - Sample information regarding Non-Tax Debts which is a listing of State agencies currently participating in the Non-Tax Debt Program and the facts relating to the various types of debt.

The revenue generated as a result of Non-Tax Debt collection in the current Contract is set forth in T2769 Attachment A – Revenue Collections. It should be noted that these numbers are actual revenue collections (SOIL and Contractor collections combined) for past years and should not be used as projections for future collections. The State’s goal is to maximize its existing revenue sources by increasing the collection of delinquent debt. The Contractor is required to work all cases vigorously to recover monies. The contingency rate by which the Contractor is paid will be reset on a yearly basis from the Contract begin date to zero collections. Therefore, for each year of the Contract, the Contractor’s proposed contingency rates will be based on collections from a single year only.

CONTRACT AMOUNT

The estimated amount of the Contract, if stated, shall not be construed as either the maximum or minimum amount which the State shall be obliged to order.

ORDER OF PRECEDENCE OF CONTRACTUAL TERMS

The Contract awarded, and the entire agreement between the parties, as a result of this Bid Solicitation shall consist of: (1) the final Bid Solicitation, (2) the State of New Jersey Standard Terms and Conditions, (3) the Quote, and if applicable (4) any Bidder responses to clarifications; (5) a Bidder’s Best and Final Offer, (6) other negotiated document, and/or (7) third party document. In the event of a conflict in the terms and conditions among the documents comprising this Contract, the order of precedence, for purposes of interpretation thereof, shall be as listed from highest ranking to lowest ranking as noted above.

Any other terms or conditions, not included with the Bidder’s Quote and accepted by the State, shall not be incorporated into the Contract awarded. Any references to external documentation, including those documents referenced by a URL, including without limitation, technical reference manuals, technical support policies, copyright notices, additional license terms, etc., are subject to the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions. In the event of any conflict between the terms of a document incorporated by reference, the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions shall prevail.

INTRASTATE COOPERATIVE PURCHASING

Not applicable to this procurement.

PRE-QUOTE SUBMISSION INFORMATION

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote and for reviewing the Quote submission requirements and the Scope of Work requirements.

ELECTRONIC QUESTION AND ANSWER PERIOD

The Division will electronically accept questions and inquiries from all potential Bidders via the “Q&A” Tab of the Bid Solicitation in NJSTART. Questions should be directly tied to a Bid Solicitation Section, the State-Supplied Price Sheet, Form or Attachment; and should reference the specific Bid Solicitation Section or document to which it relates.

The cut-off date for electronic questions and inquiries relating to this Bid Solicitation is indicated on the Bid Solicitation cover page. In the event that questions are posed by Bidders, answers to such questions will be issued by Bid Amendment.

A Bidder shall not contact the Using Agency and/or the Procurement Specialist directly, in person, by telephone or by e-mail, concerning this Bid Solicitation, prior to Contract award.

EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

Questions regarding the State of New Jersey Standard Terms and Conditions and exceptions to mandatory requirements MUST be posed during the Electronic Question and Answer period and shall contain the Bidder’s suggested changes and the reason(s) for the suggested change(s).

BID AMENDMENTS

In the event that it becomes necessary to clarify or revise this Bid Solicitation, such clarification or revision will be by Bid Amendment. Any Bid Amendment will become part of this Bid Solicitation and part of any Contract awarded. Bid Amendments will be posted as a file attachment on the “Summary” page of the Bid Solicitation in NJSTART after the cut-off date.

There are no designated dates for release of Bid Amendments. Those Bidders who are on the bid holder list either through commodity code registration in NJSTART or by acknowledging the bid in NJSTART should receive notification of any Bid Amendment(s). If a Bidder is not on the bid holder list, Bid Amendments are still viewable on the “Summary” page of the Bid Solicitation in NJSTART.

It is the sole responsibility of the Bidder to be knowledgeable of all Bid Amendments related to this procurement. An interested Bidder should check the NJSTART “Open Bids” Tab on a daily basis to ensure review of the most updated information.

MANDATORY/OPTIONAL SITE VISIT

Not applicable to this procurement.

OPTIONAL PRE-QUOTE CONFERENCE

The date and time of the Optional Pre-Quote Conference is indicated on the Bid Solicitation cover sheet. Attendees may attend the Optional Pre-Quote Conference with the following call-in details:

Phone Number: 1-856-338-7074 Accesss Code: 579 441 647# https://teams.microsoft.com/l/meetup-join/19%3ameeting_MGI5MTNiNzQtYzAyNi00YWY5LWJmN2QtMjliYmJiODhlY2Q4%40thread.v2/0?context=%7b%22Tid%22%3a%225076c3d1-3802-4b9f-b36a-e0a41bd642a7%22%2c%22Oid%22%3a%22cf3d7981-6d5b-4349-a53f-038d8abfdc33%22%7d

The Optional Pre-Quote Conference may be recorded.

The purpose of the Optional Pre-Quote Conference is to address procedural questions regarding the Bid Solicitation and Bidder Quote Submission Requirements only. No substantive questions regarding the Bid Solicitation Scope of Work will be accepted or answered during the pre-Quote conference. All questions are to be submitted during the Electronic Question and Answer Period.

PRE-QUOTE DOCUMENT REVIEW

The following are documents attached to this Bid Solicitation that a Bidder needs to review in order to prepare and submit accurate and comprehensive Quotes:

A. ATTACHMENT A – Revenue Collections;

B. ATTACHMENT B – Sample information regarding Non-Tax Debts;

C. ATTACHMENT C – Accounts Receivable by Program;

D. ATTACHMENT D – Sample RDI File Layouts;

E. ATTACHMENT E – Check By Phone Procedures; and F. ATTACHMENT F – Confidentiality Agreements and Certificate of Non-Disclosure

QUOTE SUBMISSION REQUIREMENTS

QUOTE SUBMISSION

In order to be considered for award, the Quote must be received electronically by the Division’s Proposal Review Unit, through NJSTART, by the required date and time.

The date and time of the Quote opening are indicated on the Bid Solicitation cover sheet and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. If the Quote opening deadline has been revised, the new Quote opening deadline will be shown on the posted Bid Amendment and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. Quotes not received prior to the Quote opening deadline shall be rejected.

Quotes will be publicly opened and announced by telephone conference on the date and time of the quote opening.

(Dial-in phone number: 888-204-5984 / Access code: 2602305)

When submitting a Quote through NJSTART, do not use any symbols (i.e., #, @, $, &, *) in the filename as this may prevent the Quote from being properly uploaded. Uploaded files must be compatible with Microsoft Office and/or Adobe software applications. DO NOT UPLOAD files with extensions such as .zip, .numbers, or .pages.

When uploading the documents to NJSTART, the Bidder should select the “Confidential” option in NJSTART for attachments on the “Attachments” Tab to request that the documents not be displayed publicly through NJSTART. Marking an attachment as "Confidential" in NJSTART shall not constitute the Bidder's designation of the attachment as exempt from public disclosure under the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know.

BIDDER RESPONSIBILITY

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote in response to this Bid Solicitation. No special consideration will be given after Quotes are opened because of a Bidder’s failure to be knowledgeable as to all of the requirements of this Bid Solicitation. The State assumes no responsibility and bears no liability for costs incurred by a Bidder in the preparation and submittal of a Quote in response to this Bid Solicitation or any pre-contract award costs incurred.

ANNOUNCEMENT OF QUOTE INFORMATION

On the date and time Quotes are due under the Bid Solicitation, all information concerning the Quotes submitted may be publicly announced and shall be available for inspection and copying except otherwise noted:

A. Information appropriately designated as proprietary and/or confidential in a Bidder’s Quote shall not be available for inspection and copying; and B. Where negotiation is contemplated, only the names and addresses of the Bidders submitting Quotes will be announced, and the contents of the Quotes shall not be available for inspection and copying until the Notice of Intent to Award is issued by the Director.

QUOTE ERRORS

In accordance with N.J.A.C. 17:12-2.11 “Proposal errors,” a Bidder may withdraw its Quote as described below.

QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING

A Bidder may withdraw its Quote submission in NJSTART prior to the Quote opening; however, Bidders should note that while withdrawn NJSTART Quotes remain viewable by the Bidder on its Vendor Profile Homepage, they are removed from the Division’s view and cannot be considered for Contract award. The Bidder may submit a revised Quote as long as the Quote is received prior to the announced date and time for Quote submission. Bidders may refer to the QRG “Submit a Quote” for additional instructions.

QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD

If, after the Quote opening, but before Contract award, a Bidder discovers an error in its Quote, the Bidder may make a written request to the Procurement Bureau to withdraw its Quote from consideration for award. If the Bidder’s request to withdraw is made in good faith, and the State will not be significantly prejudiced by granting the withdrawal of the Quote beyond the loss of the benefit of the bargain to the State of the withdrawing Bidder’s offer, the request shall be granted. Evidence of the Bidder’s good faith in making this request can be demonstrated by one (1) or more of the following factors: A mistake is so significant that to enforce the Contract resulting from the Quote would be unconscionable; that the mistake relates to a material feature or term of the Contract; and that the mistake occurred notwithstanding the Bidder’s exercise of reasonable care. After Quote opening, while pursuant to the provisions of this section a Bidder may request to withdraw its Quote and the Director may in his/her discretion allow said Bidder to withdraw it, the Division also may take notice of repeated or unusual requests to withdraw by a Bidder and take those prior requests to withdraw into consideration when evaluating the Bidder’s future Quotes.

The Quote withdrawal request must include the Bid Solicitation Number, Bid Solicitation Title, and the Quote submission date and should be sent to Procurement.Bureau@treas.nj.gov.

If, during a Quote evaluation process, an obvious pricing error made by a potential Contract awardee is found, the Director or his/her designee shall issue written notice to the Bidder. The Bidder will have up to five (5) Business Days after receipt of the notice to confirm its pricing. If the Bidder fails to respond, its Quote shall be considered withdrawn, and no further consideration shall be given to it.

JOINT VENTURE

If a Joint Venture is submitting a Quote, the agreement between the parties relating to such Joint Venture should be submitted with the Joint Venture’s Quote. Authorized signatories from each party comprising the Joint Venture must sign the Offer and Acceptance Page. Each party to the Joint Venture must individually complete and comply with all the forms and certification requirements in Bid Solicitation Section 3 – Quote Submission Requirements.

SMALL BUSINESS SET-ASIDE CONTRACTS

This Bid Solicitation includes an evaluation preference for those Bidders who are registered as a Small Business Enterprise (SBE) with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit as of the Quote Opening Date.

In order to receive the preference, the Bidder must be registered as a qualified small business with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit, by the date the Quote is received and opened.

A Bidder should verify its Small, Minority, Veteran, and Women Owned Business Certification status on the “Maintain Terms and Categories” Tab within its profile in NJSTART. In the event of an issue with a Bidder’s Small, Minority, Veteran, and Women Owned Business Certification status, NJSTART provides a link to take corrective action.

If the Bidder has previously registered or been certified as a Small Business Enterprise, the Bidder should ensure it is currently registered and that its registration is active with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit, prior to the quote opening date, to be eligible for award. The Bidder should ensure that it has completed the annual verification, if required.

Information, registration requirements and application are available at https://www.nj.gov/treasury/revenue/ucs.shtml.

DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT

This Bid Solicitation includes an evaluation preference for those Bidders who are registered as a Disabled Veterans’ Business with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit as of the Quote Opening Date.

In order to receive the preference, the Bidder must be registered as a qualified Disabled Veterans’ Business with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit by the date the Quote is received and opened.

A Bidder should verify its Small, Minority, Veteran, Women and Disabled Veterans’ Business Certification status on the “Maintain Terms and Categories” Tab within its profile in NJSTART. In the event of an issue with a Bidder’s Small, Minority, Veteran, Women and Disabled Veterans’ Business Certification status, NJSTART provides a link to take corrective action.

If the Bidder has previously registered or been certified as a Disabled Veterans’ Business, the Bidder should ensure it is currently registered and that its registration is active with the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit, prior to the quote opening date, to be eligible for award. The Bidder should ensure that it has completed the annual verification, if required.

Information, registration requirements and application are available at https://www.nj.gov/treasury/revenue/ucs.shtml.

BID SECURITY

Not applicable to this procurement.

BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE

A Bidder may submit additional terms as part of its Quote. Additional terms are Bidder-proposed terms or conditions that do not conflict with the scope of work required in this Bid Solicitation, the terms and conditions of this Bid Solicitation, or the State of New Jersey Standard Terms and Conditions. Bidder proposed terms or conditions that conflict with those contained in the State of New Jersey Standard Terms and Conditions will render a Quote non-responsive. It is incumbent upon the Bidder to identify and remove its conflicting proposed terms and conditions prior to Quote submission.

Quotes including Bidder proposed additional terms may be accepted, rejected, or negotiated, in whole or in part, at the State’s sole discretion.

If Bidder intends to propose terms and conditions that conflict with the State of New Jersey Standard Terms and Conditions, those Bidder proposed terms and conditions shall only be considered if submitted and agreed to pursuant to the electronic question and answer procedure. Bidders shall not submit exceptions or modifications as part of the Quote or on the “Terms and Conditions” Tab through NJSTART.

QUOTE CONTENT

The Quote should be submitted with the attachments organized in the following manner:

· Forms

· Bidder Demonstration of its Ability to Complete the Scope of Work

· State-Supplied Price Sheet

· State of New Jersey Security Due Diligence Third Party Information Security Questionnaire

A Bidder should not password protect any submitted documents. Use of URLs in a Quote should be kept to a minimum and shall not be used to satisfy any material term of a Bid Solicitation. If a preprinted or other document included as part of the Quote contains a URL, a printed copy of the information should be provided and will be considered as part of the Quote.

FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE

A Bidder is required to complete and submit the following forms. As an alternative to uploading certain forms with the submitted Quote, a Bidder may complete several certifications electronically in NJSTART on the “Terms and Categories” Tab within the Vendor Profile. Those forms that may be completed on the NJSTART “Terms and Categories” Tab are noted below. Additionally, a Bidder may attach completed forms to the Vendor Profile. Refer to QRGs “Vendor Forms” and “Attaching Files” for additional instructions. VENDOR QUICK REFERENCE GUIDES

OFFER AND ACCEPTANCE PAGE

The Bidder should complete and submit the Offer and Acceptance Page with the Quote. The Offer and Acceptance Page must be signed by an authorized representative of the Bidder. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

OWNERSHIP DISCLOSURE FORM

Pursuant to N.J.S.A. 52:25-24.2, in the event the Bidder is a corporation, partnership or limited liability company, the Bidder must disclose all 10% or greater owners by (a) completing and submitting the Ownership Disclosure Form with the Quote; (b) if the Bidder has submitted a signed and accurate Ownership Disclosure Form dated and received no more than six (6) months prior to the Quote submission deadline for this procurement, the Division may rely upon that form; however, if there has been a change in ownership within the last six (6) months, a new Ownership Disclosure Form must be completed, signed and submitted with the Quote; or, (c) a Bidder with any direct or indirect parent entity which is publicly traded may submit the name and address of each publicly traded entity and the name and address of each person that holds a 10 percent or greater beneficial interest in the publicly traded entity as of the last annual filing with the federal Securities and Exchange Commission or the foreign equivalent, and, if there is any person that holds a 10 percent or greater beneficial interest, also shall submit links to the websites containing the last annual filings with the federal Securities and Exchange Commission or the foreign equivalent and the relevant page numbers of the filings that contain the information on each person that holds a 10 percent or greater beneficial interest. N.J.S.A. 52:25-24.2.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this form online in NJSTART on the “Terms and Categories” Tab.

A Bidder’s failure to submit the information required by N.J.S.A. 52:25-24.2 will result in the rejection of the Quote as non-responsive and preclude the award of a Contract to said Bidder.

DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM

The Bidder should submit Disclosure of Investment Activities in Iran form to certify that, pursuant to N.J.S.A. 52:32-58, neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates (as defined in N.J.S.A. 52:32-56(e)(3)), is listed on the Department of the Treasury’s List of Persons or Entities Engaging in Prohibited Investment Activities in Iran and that neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates, is involved in any of the investment activities set forth in N.J.S.A. 52:32-56(f). If the Bidder is unable to so certify, the Bidder shall provide a detailed and precise description of such activities as directed on the form. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM

The Bidder should submit the Disclosure of Investigations and Other Actions Involving Bidder Form, with its Quote, to provide a detailed description of any investigation, litigation, including administrative complaints or other administrative proceedings, involving any public sector clients during the past five (5) years, including the nature and status of the investigation, and, for any litigation, the caption of the action, a brief description of the action, the date of inception, current status, and, if applicable, disposition. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

MACBRIDE PRINCIPLES FORM

The Bidder should submit the MacBride Principles Form. Pursuant to N.J.S.A. 52:34-12.2, a Bidder is required to certify that it either has no ongoing business activities in Northern Ireland and does not maintain a physical presence therein or that it will take lawful steps in good faith to conduct any business operations it has in Northern Ireland in accordance with the MacBride principles of nondiscrimination in employment as set forth in N.J.S.A. 52:18A-89.5 and in conformance with the United Kingdom’s Fair Employment (Northern Ireland) Act of 1989, and permit independent monitoring of their compliance with those principles. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

SERVICE PERFORMANCE WITHIN THE UNITED STATES

The Bidder should submit a completed Source Disclosure Form. Pursuant to N.J.S.A. 52:34-13.2, all Contracts primarily for services shall be performed within the United States. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

CONFIDENTIALITY/COMMITMENT TO DEFEND

Pursuant to the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know, Quotes can be released to the public in accordance with N.J.A.C. 17:12-1.2(b) and (c).

The Bidder should submit a completed and signed Confidentiality/Commitment to Defend Form with the Quote. In the event that the Bidder does not submit the Confidentiality form with the Quote, the State reserves the right to request that the Bidder submit the form after Quote submission.

After the opening of sealed Quotes, all information submitted by a Bidder in response to a Bid Solicitation is considered public information notwithstanding any disclaimers to the contrary submitted by a Bidder. Proprietary, financial, security and confidential information may be exempt from public disclosure by OPRA and/or the common law when the Bidder has a good faith, legal/factual basis for such assertion.

When the Bid Solicitation contains a negotiation component, the Quote will not be subject to public disclosure until a notice of intent to award a Contract is announced.

As part of its Quote, a Bidder may request that portions of the Quote be exempt from public disclosure under OPRA and/or the common law. The Bidder must provide a detailed statement clearly identifying those sections of the Quote that it claims are exempt from production, and the legal and factual basis that supports said exemption(s) as a matter of law. The State will not honor any attempts by a Bidder to designate its State-Supplied Price Sheet, Price List/Catalog, and/or the entire Quote as proprietary and/or confidential, and/or to claim copyright protection for its entire Quote. If the State does not agree with a Bidder’s designation of proprietary and/or confidential information, the State will use commercially reasonable efforts to advise the Bidder. Copyright law does not prohibit access to a record which is otherwise available under OPRA.

The State reserves the right to make the determination as to what to disclose in response to an OPRA request. Any information that the State determines to be exempt from disclosure under OPRA will be redacted.

In the event of any challenge to the Bidder’s assertion of confidentiality that is contrary to the State’s determination of confidentiality, the Bidder shall be solely responsible for defending its designation, but in doing so, all costs and expenses associated therewith shall be the responsibility of the Bidder. The State assumes no such responsibility or liability.

In order not to delay consideration of the Quote or the State’s response to a request for documents, the State requires that Bidder respond to any request regarding confidentiality markings within the timeframe designated in the State’s correspondence regarding confidentiality. If no response is received by the designated date and time, the State will be permitted to release a copy of the Quote with the State making the determination regarding what may be proprietary or confidential.

SUBCONTRACTOR UTILIZATION PLAN

Not applicable to this procurement.

SMALL BUSINESS AND/OR DISABLED VETERANS’ BUSINESS SUBCONTRACTING SET-ASIDE CONTRACT Not applicable to this procurement.

RESERVED

AFFIRMATIVE ACTION

The intended Contractor and its named Subcontractor(s) must submit a copy of a New Jersey Certificate of Employee Information Report, or a copy of Federal Letter of Approval verifying it is operating under a federally approved or sanctioned Affirmative Action program. If the Contractor and/or its named Subcontractor(s) are not in possession of either a New Jersey Certificate of Employee Information Report or a Federal Letter of Approval, it/they must complete and submit the Affirmative Action Employee Information Report (AA-302). Information, instruction and the application are available at https://www.state.nj.us/treasury/contract_compliance/index.shtml.

RESERVEd

STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE The Bidder should complete and submit the State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire (Questionnaire) with its Quote. If a Bidder does not submit the completed Questionnaire with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

This Questionnaire is designed to provide the State with an overview of the Bidder’s security and privacy controls to ensure that the Bidder will (1) meet the State of New Jersey’s objectives as outlined and documented in the Statewide Information Security Manual; and (2) comply with the State’s security requirements as outlined in Section 6 – Data Security Requirements – Contractor Responsibility. The State reserves the right to remove a Bidder from consideration of Contract award if the State determines that the Bidder’s Questionnaire failed to sufficiently convey that the Bidder’s security and privacy controls meet the State’s requirements.

The State has executed a Confidentiality/Non-Disclosure Agreement which is attached to the Questionnaire. The Bidder should countersign the Confidentiality/Non-Disclosure Agreement and include it with its submitted Questionnaire. If a Bidder does not submit the signed Confidentiality/Non-Disclosure Agreement with the Questionnaire, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive. No amendments to Confidentiality/Non-Disclosure Agreement are permitted.

To the extent permissible under OPRA, the New Jersey common law right to know, and any other lawful document request or subpoena, the completed Questionnaire and supplemental documentation provided by the Bidder will be kept confidential and not shared with the public or other Bidders.

BUSINESS REGISTRATION

In accordance with N.J.S.A. 52:32-44(b), a Bidder and its named Subcontractors must have a valid Business Registration Certificate (“BRC”) issued by the Department of the Treasury, Division of Revenue and Enterprise Services prior to the award of a Contract. A Bidder should verify its Business Registration Certification Active status on the “Maintain Terms and Categories” Tab within its profile in NJSTART. In the event of an issue with a Bidder’s Business Registration Certification Active status, NJSTART provides a link to take corrective action.

3.13.14 Certification of Non-Involvement in Prohibited Activities in Russia or Belarus Pursuant to P.L.2022, c.3 The Bidder should submit the Certification of Non-Involvement in Prohibited Activities in Russia or Belarus Form. Pursuant to P.L.2022, c.3, a person or entity seeking to enter into or renew a contract for the provision of goods or services shall certify that it is not Engaging in Prohibited Activities in Russia or Belarus as defined by P.L.2002, c.3, sec. 1(e). If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

BIDDER DEMONSTRATION OF ITS ABILITY TO COMPLETE THE SCOPE OF WORK

The Bidder shall describe its approach and plans for accomplishing the work outlined in the Scope of Work. The Bidder should set forth its understanding of the requirements of this Bid Solicitation and its approach to successfully complete the Contract. The Bidder should include the level of detail it determines necessary to assist the Division in its review of the Bidder’s Quote.

BIDDER QUOTE OVERVIEW FORM

The Bidder must submit the Bidder Quote Overview Form with its Quote. The Bidder must provide all of the information requested on the form, so that the State is able to evaluate the Bidder’s ability to complete the Scope of Work. The Bidder’s responses to the questions on the form should demonstrate to the State that the Bidder’s plans and approach to complete the Scope of Work are realistic, attainable, appropriate, and that the Bidder’s Quote will lead to the successful completion of the tasks required.

Note: Bidders may submit the information requested on the Bidder Quote Overview Form as an attachment or separate narrative document, so long as the information requested on the form is provided as part of the Bidder’s Quote.

ORGANIZATIONAL EXPERIENCE

The Bidder should include information relating to its organization, personnel, and experience, including, but not limited to, references, together with contact names and telephone numbers, evidencing the Bidder’s qualifications, and capabilities to perform the services required by this Bid Solicitation. The Bidder should include the level of detail it determines necessary to assist the Evaluation Committee in its review of Bidder’s Quote.

LOCATION

The Bidder should include the address of where responsibility for managing the Contract will take place. The Bidder should include the telephone number and name of the individual to contact.

ORGANIZATION CHARTS

The Bidder should include an organization chart, with names showing management, supervisory and other key personnel (including Subcontractor management, supervisory, or other key personnel) to be assigned to the Contract. The chart should include the labor category and title of each such individual.

RESUMES

Detailed resumes should be submitted for all management, supervisory, and key personnel to be assigned to the Contract. Resumes should emphasize relevant qualifications and experience of these individuals in successfully completing Contracts of a similar size and scope to those required by this Bid Solicitation. Resumes should include the following:

A. The individual's previous experience in completing each similar Contract;

B. Beginning and ending dates for each similar Contract;

C. A description of the Contract demonstrating how the individual's work on the completed Contract relates to the individual's ability to contribute to successfully providing the services required by this Bid Solicitation; and D. With respect to each similar Contract, the name and address of each reference together with a person to contact for a reference check and a telephone number.

The Bidder should provide detailed resumes for each Subcontractor’s management, supervisory, and other key personnel that demonstrate knowledge, ability, and experience relevant to that part of the work which the Subcontractor is designated to perform.

EXPERIENCE WITH CONTRACTS OF SIMILAR SIZE AND SCOPE

The Bidder should provide a comprehensive listing of contracts of similar size and scope that it has successfully completed, as evidence of the Bidder’s ability to successfully complete services similar to those required by this Bid Solicitation. Emphasis should be placed on contracts that are similar in size and scope to the work required by this Bid Solicitation. A description of all such contracts should be included and should show how such contracts relate to the ability of the firm to complete the services required by this Bid Solicitation. For each such contract listed, the Bidder should provide two (2) names and telephone numbers of individuals for contracting party. Beginning and ending dates should also be given for each contract.

The Bidder must provide details of any negative actions taken by other contracting entities against them in the course of performing these projects including, but not limited to, receipt of letters of potential default, default, cure notices, termination of services for cause, or other similar notifications/processes. Additionally, the Bidder should provide details, including any negative audits, reports, or findings by any governmental agency for which the Bidder is/was the contractor on any contracts of similar scope. In the event a Bidder neglects to include this information in its Quote, the Bidder’s omission of this necessary disclosure information may be cause for rejection of the Bidder’s Quote by the State.

The Bidder should provide documented experience to demonstrate that each Subcontractor has successfully performed work on contracts of a similar size and scope to the work that the Subcontractor is designated to perform in the Bidder’s Quote. The Bidder must provide a detailed description of services to be provided by each Subcontractor.

MOBILIZATION PLAN

It is essential that the State have quick use of the functionality this Contract is to provide. Therefore, each Bidder should include as part of its Quote a mobilization plan, beginning with the date of notification of Contract award and lasting no longer than twelve (12) weeks.

Such mobilization plan should include the following elements:

A. A detailed timetable for the…

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