Statement of Work SOW.docx

B.2 STATEMENT OF WORK/SCOPE OF WORK

SCOPE OF WORK: Mobile Dry-Cleaning Services Riverside National Cemetery

The Riverside National Cemetery requires mobile bi-weekly (or twice annually) door-to-door pickup and delivery dry cleaning, laundering and alteration services.

of uniforms for all Cemetery Representative and Program Support personnel.

General Overview:

The mission of the Riverside National Cemetery is to provide dignified burials to all veterans, their spouses, and eligible dependents. Riverside National Cemetery is.

among one of the largest and busiest National Cemeteries in the nation.

The National Cemetery Administration (NCA) is required to provide uniforms or distinctive items of clothing for the Cemetery Representatives or other employees who act as collateral duty Cemetery Representatives to fulfill their mission in a professional and honorable appearance at committal services. These distinguished uniforms also help members of the funeral party to recognize cemetery employees.

during funeral processions and committal services.

Requirement Overview:

The Riverside National Cemetery located at 22495 Van Buren Boulevard, Riverside, CA 92518, has an immediate need for bi-weekly (or twice annually) Mobile (door-to-door pickup and drop off) Dry Cleaning, Laundering and Alterations (as needed) for Cemetery Representative Uniforms.

The Contractor shall provide all necessary labor, equipment, tools, materials, supervision, transportation, and all other items and services necessary to perform.

the absolute best value commercial mobile dry-cleaning, laundering and alteration.

services for the uniform clothing assigned to the Cemetery Representative and Program Support employees in accordance with this Scope of Work. Contractor shall also furnish laundry bags, pick up and return tickets and hangers.

Period of Performance: BASE 15 APRIL 2024, through 14 APRIL 2025 with four (4) 1-Year Options to extend the term of the contract through 15 APRIL -2028-2029 if exercised.

Uniforms will be returned to cemetery representatives individually to their work.

stations wrapped in dry cleaning plastic protective covering with individual.

laundry bags attached.

Authorized staff standard uniform consists of the following:

• One Navy Blue Blazer Male or Female

• One White Dress Shirt Male or Female

• One Gray Slacks Male or Female

• One Tie Male

• One Black Trench Coat Male or Female

SERVICES OVERVIEW

Dry Cleaning

• All male and female uniforms consisting of navy-blue blazer, gray slacks, and ties will be dry cleaned twice weekly except for male and female black trench coats.

• Male and female black trench coats will be dry cleaned twice annually.

• All male and female uniforms consisting of navy-blue blazer, gray slacks, and ties shall be professionally pressed twice weekly.

• Male and female black trench coats will be professionally pressed twice annually.

• Pre-treatment for all soil and/or stain removal treatment will be applied to male and female uniforms consisting of navy-blue blazer, gray slacks, tie, and trench coat.

to remove soil and/or stain.

• Contractor is expected to do so in a professional manner that maintains the original quality and appearance of the uniform.

• All items are expected to be returned odor, stain, and wrinkle free twice weekly on Monday and Thursdays by the Mobile Dry Cleaning, Laundering and Alteration Contractor.

• All items will be picked up in the Contractor provided laundry bag for each employee.

• All items will be returned to each employee’s separate workstation with Contractor provided laundry bag attached.

Laundering

• All male and female white shirts will be treated for soil and/or stain removal.

• All male and female shirts shall be washed with proper cleaning solutions.

• There is no possible whitening treatment for all male and female shirts.

• All male and female white shirts shall be pressed with starch.

• Contractor is expected to do so in a professional manner that maintains the original quality and appearance of the uniform.

• All items are expected to be returned odor, stain, and wrinkle free twice weekly on Mondays and Thursdays by the Mobile Dry Cleaning, Laundering and Alteration Contractor.

• All items will be picked up in the Contractor provided laundry bag for each employee.

• All items will be returned to each employee’s separate workstation with Contractor provided laundry bag attached.

Alterations Staff new uniforms often requires alterations such as hemming to the uniformed.

dress gray pants and alterations to size on the blue blazers on an as-needed basis.

The alteration to the jackets can require or entail difficult skill sets such as resizing.

seams of the blue blazers i.e., the back seams, arms, and sides of the blazer.

Older uniforms may need repair on an as needed basis such as button.

reinforcement, button replacement or new zippers.

• All male and female uniforms consisting of navy-blue blazer, white shirts, gray slacks and trench coats on a as needed basis.

Alterations shall include:

1. Navy Blue Blazers Male and Female adjustments

a) Hemming arms

b) Reducing shoulder width

c) Reducing waist width

d) Reinforcing buttons

e) Replacing buttons

2. White Shirts Male and Female

Mobile Dry-Cleaning Services Riverside National Cemetery

a) Reinforcing buttons

b) Replacing buttons

3. Gray Slacks

a) Hemming legs

b) Reinforcing buttons

c) Replacing buttons

d) Replacing zippers

4. Trench Coats

a) Hemming length.

b) Reinforcing buttons.

c) Replacing buttons.

PROCEDURES: Mobile Dry-Cleaning Services Riverside National Cemetery

• Pick up and drop off will be at Riverside National Cemetery Administration building on Mondays and Thursdays between 9:00 am and 4:00 pm.

• Due to the nature of the requirement for cemetery representative uniforms to be dry cleaned, laundered, pressed and soil free, it is essential that the identified.

schedule pick‐up and drop off Mondays and Thursdays between 9am and 4:00 pm with a pick-up time on the same days are strictly adhered to.

• The Contractor will pick up and drop off on next workday if Monday or Thursday falls on a “Federal Holiday”.

• Contractor will come to Administration building and request designated COR for all pick up and drop offs.

• The Contractor shall record the number of items to be picked‐up on the ticket and the COR shall verify this amount. The Contractor shall provide the tickets and furnish the Government the original.

• Segregating and counting of articles shall be done by COR or designated personnel with the Contractor.

The Contractor shall verify, count, and sign a ticket for the items being picked‐up.

and such signature constitutes the Contractors agreement to the Government’s.

count unless specific exception is taken by the CORE. A copy of the ticket will be.

retained by the Government.

• The COR will verify that all items previously picked up by Contractor have been returned on next pick up and drop off scheduled day.

• The Contractor shall furnish tickets and any necessary tags.

GENERAL REQUIREMENTS

Returns:

Upon inspection of the COR the Contractor may be required to perform dry cleaning services that are determined to be unacceptable.

Any items found that have been unsatisfactorily cleaned shall be re-cleaned or replaced at no additional cost to the Government.

Such items shall be identified by the Government (COR) to the Contractor’s representative at the next drop‐off/pick‐up after the unsatisfactory condition is.

discovered.

Missing or Damaged Articles: Any articles missing at time of drop off from by Contractor shall be dropped off at no additional charge to the Government.

However, if any articles are missing for 10 days or longer the article will be.

considered lost and the Contractor shall reimburse the Government the exact cost.

of the item(s).

If the Contractor causes damage to the clothing submitted for dry cleaning services, such as minor tears, holes, damaged and/or missing buttons and snaps the Contractor will repair at no cost to the government.

Conduct on Riverside National Cemetery Property.

Contractors are advised to maintain compliance with the following:

The Government shall provide temporary access to the Riverside National Cemetery loading or designated areas for one vehicle to pick up/offload various.

uniform items. The location will be designated in the employee parking lot.

Persons in and on the property, shall comply with the instructions of Riverside.

National Cemetery, other authorized officials, and posted signs or notices.

Entering or being on the property, or operating a motor vehicle thereon, by a person under the influence of intoxicating beverages, narcotics, hallucinogenic or dangerous drugs, or marijuana, or the consumption of such beverages or the use of

Mobile Dry-Cleaning Services Riverside National Cemetery such drugs or marijuana in or on the property is prohibited. Intoxicants, nonprescription narcotics, and other controlled substances (21 CFR Part 1308) are prohibited on the property.

No person while on the property shall carry firearms, other dangerous, or deadly.

weapons, or explosives, either openly or concealed, except for official purposes.

According to 18 United States Code, Section 930, “dangerous weapon” means “a weapon, device, instrument, material, or substance, animate or inanimate, that is.

used for, or is readily capable of, causing death or serious bodily injury.

RECORDS

Contractor shall be responsible for creating, maintaining, and disposing of only.

those Government required records that are specifically cited in this SOW.

If requested by the Government, the Contractor shall provide the original record, or a reproducible copy of any such record, within five working days of receipt of the request.

Contractor shall specify on records the services rendered, quantity of items, type of items and cost of the service rendered.

CONTRACTOR FURNISHED ITEMS AND SERVICES

All items turned over to the Contractor shall be dry cleaned, laundered, have stains.

removed, dried, starched and pressed in the required manner. Items will be hung on.

hangars, wrapped in protective plastic covering as appropriate.

Drop‐off and pick‐up tickets will be furnished by the Contractor. Tickets should be.

3-ply listing specific type of item (i.e., pants, shirts, ties, trench coats and jackets), the quantity of items, the cost for each item, and the services rendered.

Pick up and drop off tickets will be three ply indicating what items and how many.

are being picked up and dropped off to each individual cemetery representative in individual laundry bags. All items must be wrapped in a clear protective when.

dropped off at the Riverside National Cemetery.

The Contractor/vendor shall provide the following deliverables in support of this.

effort within thirty (30) days after award.

KEY PERSONNEL POINT OF CONTACT (POC)

The Contractor/vendor shall provide the Government a primary point of contact.

along with a back‐up point of contact for the duration of the effort.

The name of an individual along with their corresponding contact information (e.g.

telephone number, fax number, address, and cell number) who will perform as the Contractor’s (COR) primary point of contact in support of this effort, along with a back‐up point of contact as well.

PERSONNEL LIST

The Contractor shall provide the COR a complete list of all Contractors and subcontractors (if applicable) personnel who will be picking‐up and dropping‐off.

cemetery representative uniform items.

The Contractor’s personnel shall have a form of I.D (such as a driver’s license) to authenticate their identity.

DEFINITIONS

Defective Service: A service output that does not meet the standards of performance specified in the contract for that service.

Quality Control: Those actions taken by a Contractor to control the production of outputs to ensure that they conform to contract requirements.

Clean: Finished articles are dry and free of soil and objectionable odors. Spots and stains are.

removed where practical to do so without damaging the fabric and have been.

treated.

Customer: The person authorized to exchanges and receives clean and/or altered uniforms.

Laundering: The process of soiled fabric items is to be cleaned and treated. The term includes.

cleaning. Cleaning also included starching, ironing, and pressing. The appropriate products and procedures used are to be determined by the Contractor for the several types of fabric, manufacturer’s label, and nature of soil.

Alterations: As needed upon purchase for correct fit and/or repairs for damaged uniforms due to natural wear and tear when able to be repaired.

End of Scope of Work Description