Attachment 3 Statement of Work (SOW) 40 in wide printer.pdf

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STATEMENT OF WORK

WIDE-FORMAT BLACK AND WHITE AND COLOR ENGINEERING TECHNICAL

DRAWING EQUIPMENT CONTRACT

INTRODUCTION

Defense Logistics Agency (DLA) Data Management Services (DMS) seeks to award up to five (5) vendors a five (5) year Indefinite Delivery Indefinite Quantity (IDIQ) fixed price contract for the purchase and subsequent maintenance of 40” Wide-Format black and white (B&W) and Color Engineering Technical Drawing Equipment with add-on options (accessories) for the devices. The output will include, but is not limited to banners, pictures, posters, engineering drawing output for topographic, hydrographic, and aeronautical, and multiple other land navigation and aerospace maps and charts.

The requirement includes:

- Delivery and installation of the equipment;

- Maintenance and repair of the equipment;

- Networking functionality of the equipment;

- Information Technology (IT) Security Accreditation and technical support for the equipment throughout the duration of connectivity to the network;

- Training on using/daily operations of the equipment, to include hardcopy User Manuals.

1.0 GENERAL INFORMATION

1.1 DLA DMS requires the equipment for a 36”- 40” Wide Format Printer and associated maintenance for up to 60 months for up to 30 devices located throughout the Contiguous United States (CONUS, defined as 48 states (excluding Alaska and Hawaii but including the District of Columbia)).

1.2 Specific equipment capability requirements for devices are set forth in Attachment 1, with their minimum features section. All proposed devices must contain, at a minimum, the requirements listed in Attachment 1. Please note that tandem connected units are defined as print engines housed in separate constructions connected to other printers to meet the page per minute requirements and are NOT acceptable.

1.2.1 36”- 40” Wide Format Printer

1.2.1.1 For mapping output, it is imperative that the digital printing ensures that all printed products uphold and maintain the mission requirements of the services for color;

Red/Green/Blue readability in low light conditions; overprint; and registration. See below paragraphs for further explanation. Certification for Mapping, Charting and Geodesy (MC&G) devices requirements is accomplished by National Geospatial- Intelligence Agency (NGA); either by desktop evaluation of products or on-site evaluation at location where equipment is to be placed. See below for requirements.

1.2.1.2 Color: For NGA products, colors will be defined against MIL-STD-3060 and the approved color target and using a color spectrometer, X-Rite i1 Pro or comparable, to determine L*a*b value. The L*a*b value will be incorporated to the color library on the controller. Colors must be within a color delta equal to or less than 2% but not greater than 5% compared to the color target provided by NGA. Once certified the

SP7000-20-Q-1009 Attachment 2 - SOW Page 2 of 8 operator will be required to make sure the device retains proper color outputs on a daily basis or more frequent depending on demand.

1.2.1.3 Red/Green/Blue readability in low light and night conditions: Proper color will help establish the Red, Green, Blue light readability. Total brightness, or illumination level, of the light has a potentially more significant effect on night vision retention than does the choice of red or green. Therefore, digital printing must ensure that all printed products uphold and maintain the mission requirements of the Services that allows for Red, Green, Blue light readability in low light conditions. Thus, specific spot colors must be continually tested under low light conditions using a Red, Green, Blue light lens to ensure Red, Green, Blue output is visible and legible under these lighting conditions. Not all MC&G products have requirements for Red, Green, Blue requirements or a mixture there of. During testing specific maps will be identified to ensure Red, Green Blue readability is tested.

1.2.1.4 Overprint: It is also imperative devices support overprinting where pigments overlap, they can either knockout or overprint one another. When an element is set to “knock out,” elements directly underneath that element are eliminated to ensure color fidelity. When an element is set to “overprint,” elements below remain visible as the pigment of the top element is layered over the elements below. Overprinting is a mandatory setting for Mapping, Charting, and Geodesy (MC&G) products.

Overprinting is included in the output requirements that must pass NGA certifications.

1.2.1.5 Registration: Color registration is required and must be within <0.15 mm or better. A printbar configuration or equivalent is to be used to ensure consent registration is applied across long runs. Printbar technology allows for printing to occur by simply moving the paper across the printbar while inkjet nozzles are fired. This technology provides automated processes and routines to calibrate and register the device which ensures a more reliable registration and image repeatability process.

1.2.1.6 Continuous Calibration: Using drums, developer stations, high voltage charge units, high temperature fusing unit and transfer belt processes require multiple passes that creates a stretching effect on the document which causes registration problems over long runs requiring continuous calibration of the equipment to keep registration within specification.

1.3 DLA DMS requires offerors to propose equipment to meet minimum specifications for the following requirements on Attachment 1 (if offeror has additional items/equipment to propose, please include specifications on Attachment 1):

-Online Folder -PC/Workstation -Scanner -Software RIP Note: Software RIP must be able to support multiple printers of the same make.

1.4 The contractor will configure controller and device to support MIL-STD-3060 and the NGA Color Target values to achieve device certification by NGA, see paragraph 1.2.1. The contractor will also profile up to 4 different types of paper products that will be available at time of configuring and certifying the

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1.5 The cost for IT Configuration, Certification & Accreditation, Installation and Technical support for deployment and sustainment, to meet Information Assurance requirements (see sub- sections 4.0/5.0 of this document), will be included in the quoted price.

1.6 In order to support the processing of classified documents, the government also requires removable hard drive kit including two drives for device (if applicable) and PC to allow the for both Classified and Unclassified job processing. Both drives must be labeled with appropriate classification and only one will be in use at a given time. The specifications for the removable hard drive kit can be found on Attachment 1 under Tab-PC Workstation Specs. The offeror will be responsible for installation and any necessary configuration to ensure a complete printing solution. The offeror will not have access to Classified or Unclassified networks and shall not require clearances.

1.7 The contractor shall provide devices that are new or remanufactured and actively marketed. The terms “new” and “remanufactured” are defined at FAR 52.211-5.

2.0 DELIVERY AND INSTALLATION

2.1 Within five (5) business days after receipt of an order, the contractor has two (2) options to conduct a site survey:

1. Provide a checklist to the government so the government can provide information/assist for the site survey to determine accessibility, tools required, or other special requirements needed for delivery or

2. Conduct site survey at the delivery location specified by the order at no additional cost to the Government.

The contractor shall provide a written analysis of the site survey conducted and/or provided by the Government POC, which must include all of the following:

-space limitations of the location, -electrical requirements to include exact specifications of power requirements and limitations, -specification and placement of electric outlets and network connections.

-environmental requirements (e.g. space, power) for PC/Workstation.

-delivery conditions (e.g. stairs?)

The written survey shall be provided to the point of contact within three (3) business days after survey is completed. The equipment will not be accepted until the completed site survey is received to the Government POC. If additional equipment or materials are needed (i.e. not included in the cost due to unforeseen information discovered during the site survey); the new equipment shall not be installed until a modification is received from a Contracting Officer or an alternate means to acquire the additional equipment or materials are provided by the Government.

2.2 After a site survey determines that all required equipment is included and correct as stated in the contract, the contractor shall install all equipment at the site within the time frames specified below. The install time frame does not start until all equipment is verified and included in the order.

- Delivery and installation, within 30 calendar days after award,

- Acceptance of configuration and certification within 14 days after install.

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3.0 EXTENDED MANUFACTURER WARRANTIES

3.1 An extended Manufacturer Warranty extends the time period of the standard manufacturer warranty to replace or repair defective devices.

3.2 The contractor MUST register each device with the Manufacturer to allow for DLA to, if it chooses, purchase an extended warranty.

3.3 If it chooses to repair, the contractor must ensure all service technicians are eligible for access to Department of Defense facilities in accordance with the authority in DoD manual 5200.08 Volume 3, which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD installations and stand-alone facilities. Contractors must also check and follow installation access policies specific to each DoD installation. Technicians must be eligible for access at time of the award. In addition, in the case of devices cleared for CLASSIFIED material, the contractor’s repair technicians shall ensure they do not access the device without a Government employee escort present and observing during the support/repair services. To ensure an escort is present the contractor will call ahead to the site POC to schedule a date and time of arrival.

3.4 The contractor must offer for DLA’s purchase Extended Manufacturer Warranties in a minimum of a three-year package for each device.

4.0 IT CONFIGURATION

4.1 All devices/components shall be maintained and kept current with DoD/DLA required and approved operating systems, with the exception of those devices operating as an embedded device (controller and printer combined into one unit). The following is the list of the current operating system requirements:

• Microsoft Windows 10 or current DoD required Operating System

• Microsoft Windows Server 2012 R2, and 2016 or current DoDrequired Operating

System

• Sun Solaris 10 or current DoD required Operating System

This list is not inclusive of any future requirements and or changes by the DLA or CYBERCOM. The contractor will be required to perform operating system updates and patches IAW future DoD or DLA directives at no additional cost to the Government. Any requirements that could create cost to the Government such as major OS change from one revision level to the next will be worked through the Contracting Officer.

4.2 All contractor-provided software (including Operating System) must be supported by the contractor and the software’s original manufacturer at all times during its use by the Government. If it becomes apparent that either the contractor or original manufacturer will no longer support any contractor-provided software, the contractor must provide and install other software in coordination with delegated Government POC that is still supported by the contractor and the software’s original manufacturer.

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4.3 Contractor solution must be capable of functioning in a common security environment, given that

DLA/DLA DMS is required to add additional software that is standardized within DLA DMS including, but not limited to, McAfee Epolicy Orchestrator® (multiple modules including Antivirus and Host Intrusion Prevention), Micro Focus® ArcSight Logger, Active Client Software and Axway Desktop Validator.

4.4 All hard drives that are put into service at DLA DMS must remain in the custody of DLA DMS.

All hard drives, whether internal, external, or otherwise, shall not be returned to the contractor.

4.5 All devices/components shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists after the classified process has been completed. The contractor shall indicate the specific steps needed to clear classified data from the device to prevent disclosure. Any proposed process must include the use of removable hard drives and receive Government approval, which will occur during the certification and accreditation process (see Section 5) .

4.6 All devices shall be configured in compliance with all applicable DoD Security Technical

Implementation Guides (STIG) (Ref: http://iase.disa.mil/stigs). Any remaining deficiencies that cannot be resolved shall be identified to Government POC prior to the Certification and Accreditation testing phase (Section 5) for evaluation of acceptance.

4.7 The equipment shall operate and coexist on a network that can support each of the following:

• Internet Protocol Version 4 (IPv4)

• Internet Protocol Version 6 (IPv6)

• Internet Protocol Version 4/6 Hybrid (IPv4/6)

4.8 All devices/components shall have the capability of turning on and off any ports and protocols.

4.9 As part of the installation process, the contractor will label all equipment, with the appropriate classification as defined by DLA/DLA DMS. DLA/DLA DMS will provide the appropriate instructions and labels.

4.10 DLA/DLA DMS will provide a configuration standard / settings document for each hardware model that the vendor shall utilize when installing hardware at a designated site. This configuration standard / settings document will be developed for each asset / model in conjunction with the vendor post-award at DLA DMS headquarters facilities in New Cumberland, Pennsylvania.

4.11 The use of a key dongle for equipment is authorized in a standalone configuration. The vendor will work with DLA/DLA DMS headquarters prior to any dongle being installed on the DLA network.

The dongle shall be included in the price of the contract.

4.12 The use of USB flash drives is strictly prohibited at DLA DMS locations. In addition, non-government issued IT devices (e.g. phones, laptops, etc.) are prohibited from being used on DLA DMS equipment and network. Firmware/hardware updates must be applied using DVD, and/or CD.

4.13 Section 508 Accessibility Standards - The user interface shall comply with Section 508 of the

Rehabilitation Act of 1973, per the 1998 Amendments, and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194. The standard 1194.21 (Software applications and operating systems) has been determined to be applicable to this contract.

http://iase.disa.mil/stigs

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5.0 IT CERTIFICATION & ACCREDITATION, INSTALLATION AND TECHNICAL

SUPPORT

5.1 Upon award of the contract and prior to any orders taking place, DLA DMS shall identify the specific pieces of equipment and software that require network testing, security accreditation, and approval. Within 30 calendar days of notification, the contractor shall deliver the identified equipment and software, at no cost to the Government, to the DLA DMS (formerly Document Services) production facility in Mechanicsburg, PA for testing of its compliance to the requirements set forth in the Statement of Work. The equipment must be free of vulnerabilities and be configured in a compliant manner with any known STIG deficiencies identified prior to the testing commencement for evaluation of acceptance.

The DLA DMS Information Assurance Manager will determine the acceptance or rejection of any residual? risk as part of the Certification and Accreditation process. Testing is expected to take place within 75 calendar days. This testing will determine if the equipment meets all of the requirements of the Statement of Work, can function as delivered, and will develop a standard configuration that the contractor will use for all installations. All testing will be conducted by DLA DMS with the contractor’s assistance. The acceptance of equipment does not occur until testing has been completed. Testing will include but is not limited to vulnerability scanning, port scanning, and STIG compliancy checks. Upon notification of a discrepancy, the contractor will have seven (7) calendar days to provide corrective action. The contractor shall, at no additional cost, provide onsite engineering assistance and other support necessary to configure, setup, and test the equipment. Orders will not be processed; however, until successful completion of the IT Certification and Accreditation phase as determined by DLA/DLA DMS, no actual equipment delivery shall be made until the contracting officer provides a notice to proceed.

5.2 Upon installation of each approved device, and at no additional cost to the Government, the contractor shall provide technical support to the on-site Information Technology personnel for each device installed. Initial technical support is considered complete upon connectivity to the network.

5.3 The contractor shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/ ) and take appropriate actions if its equipment is subject to a known vulnerability. In addition, DLA DMS will notify the contractor as security vulnerabilities are identified concerning the installed equipment. When vulnerability is identified, the contractor shall provide (at no additional cost to the Government) patches within 30 calendar days unless a shorter time period is directed by DLA/DLA DMS delegated Government POC.

5.4 The contractor shall update all contractor supplied software with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft WSUS or SCCM. Prior to and during the execution of contractor-initiated software updates, coordination shall be made with the Government POC named in the order.

5.5 All purchased hardware shall be registered by the vendor under the “DLA” name for 3rd party technical support.

5.6 The contractor shall not have remote access to equipment unless authorized.

5.7 Provided workstation hardware will be imaged with a DLA standard image for both classified and unclassified systems.

6.0 TRAINING REQUIREMENTS

6.1 As part of the training requirement, each operator will be provided with hardcopy User Manuals, which are concise, user-friendly and provide specific steps and processes, to include periodic system http://nvd.nist.gov/

SP7000-20-Q-1009 Attachment 2 - SOW Page 7 of 8 planned maintenance checks and calibration, in all daily operational aspects in the use of the device and the accompanying peripherals, and software. The User Manual is to be written in the English language.

The User Manual is to include daily and periodic checks for calibration, registration, procedures to correct calibration and registration of device, and include procedures for using controller and modify settings when required.

6.2 Within three business (3) days after the complete installation (to include certification, if necessary) of each device, the contractor shall provide initial hands-on training regarding the device and its software. This training must be in English language and accomplished by an individual having expert knowledge in all operational aspects of the device and software. This training includes the RIP Software, if it is required on each respective delivery order. All costs associated with providing this initial training (to include travel costs of the contractor-provided instructor) shall be included in the proposed price and will not be reimbursed separately.

6.3 The contractor shall provide, under a separately priced Configurable Line Item Number (CLIN), additional training sessions, as requested by the Government. Each training session will be teaching approximately 2 to 10 attendees. Additional training sessions, if required, will be scheduled by exercising the option through contract modification. The contractor shall provide the training within fifteen (15) business days of the date of the receipt of the requested training. All costs associated with providing this training (to include travel costs of the contractor-provided instructor) shall be included in the proposed price and will not be reimbursed separately.

7.0 ADMINISTRATION

7.1 The Contractor shall prepare and submit an Installation Report that includes, at a minimum, the serial number for all device(s) and accessories, the location to include DLA DMS Office Group (West, South or North), military/base installation name, and building number as applicable. The report will be sent to the Government POC named in the contract and to the Contracting Officer within 30 days of installation.

7.2 The Contractor shall provide a single POC for service issues (i.e. the Manufacturer telephone and/or email address) to place service calls or report issues with the equipment. This information will be on a label, e.g. a sticker, located on the device in plain sight.

7.3 The Contractor shall provide the Government POC with a Training Completion Report for all

DLA DMS personnel trained. The report must include trainee’s name, location, date, and equipment make and model trained on. Each report will be sent to the Government POC responsible for that equipment location as indicated in the contract.

8.0 INVOICES.

8.1 The contractor shall electronically submit invoices in accordance with the Defense Federal Acquisition Regulations Supplement (DFARS) Clause 252.232-7006.

8.2 The contractor shall not be paid for the invoice until all equipment is installed and functioning and, if required, certifications for mapping devices are completed, initial training is completed, as well as connection to the Government’s network.

9.0 NO GOVERNMENT OWNED OR FURNISHED PROPERTY/EQUIPMENT

9.1 Government owned or furnished property/equipment will not be offered as part of this

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9.2 The Government will not provide administrative space for use by the contractor.