Attachment E - Authorized Service Interuption Notification Example.pdf
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- Solicitation number
- SP4701-26-R-0002
- Issued by
-
Defense Logistics Agency
About this file
This is a template for an Authorized Service Interruption (ASI) Notification used to document planned maintenance activities affecting Defense Information Systems Agency (DISA) networks and applications within the Department of Defense Information Network (DODIN). The example provided references a routine ASI for NIPR OGDN S2S VPN cipher remediation and tech refresh classified as mission critical, scheduled for June 25-26, 2021.
The template requires documentation of maintenance points of contact, requestor information, site points of contact with phone and email, and specific details including primary maintenance date/time, vendor ticket numbers, and purpose of the service interruption. It mandates listing all affected applications, systems, services, links, trunks, and circuits, along with impacted devices identified by name and IP address. Sections address impact analysis including DODIN services impact and operational mission impact, flag impact determinations, senior leader notification requirements, and special interest circuits. The process requirements specify that requestors or implementing technicians must contact the DLA SID via email (DLA.SID@dla.mil) no later than one hour prior to scheduled maintenance for confirmation and concurrence, and SAP NS2 must contact DLA SID within 30 minutes of completion to verify and confirm completion or request valid extensions. Non-compliance with this approval procedure constitutes assumption of risk and accountability for impacted DODIN assets, with unauthorized deliberate service interruptions classified as control seizure. The restoral plan for the example specifies device rollback to the previous version. Issues should be reported to the DISA Global Service Desk at 844-347-2457.
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Text version
ATTACHMENT E: Authorized Service Interruption Notification Example
ROUTINE AUTHORIZED SERVICE INTERUPTION (ASI) NOTIFICATION / CRQ000002779156 /
OGDN / DATE 25JUN2021 / NIPR OGDN S2S VPN CIPHER REMEDIATION TECH REFRESH -
MISSION CRITICAL
MAINTENANCE POC: NAME/ORGANIZATION
REQUESTOR: NAME/ORGANIZATION
SITE POC: NAME/ORGANIZATION/TELEPHONE/EMAIL
1. (U GENERAL DESCRIPTION OF THE MAINTENANCE TO BE PERFORMED):
PRIMARY DATE/TIME EST: 2300 25JUN2021 - 0000 26JUN2021
VENDOR TICKET# N/A
2. (U) PURPOSE OF ASI DESCRIPTION:
3. (U) THE FOLLOWING LINK (S) / TRUNK (S) /CIRCUITS (S) / APPLICATIONS
/SYSTEMS/ SERVICES WILL BE IMPACTED/UNREACHABLE DURING THIS OUTAGE:
AFFECTED APPS: (EXAMPLE, List ALL APPS Impacted)
DLA ERP EEBP
DLA ERP SAP ECC
DLA ERP BOE
DLA ERP DIBBS
4. (U) APPLICATIONS / SYSTEMS / SERVICES IMPACTED (LIST)
(U) IMPACT: (INCLUDE DODIN SERVICES IMPACT AND OPERATIONAL MISSION IMPACT IF
KNOWN)
IMPACT: (INCLUDE DODIN SERVICES IMPACT AND OPERATIONAL MISSION IMPACT IF KNOWN)
4A. FLAG IMPACT (IF APPLICABLE)
4B. SENIOR LEADER NOTIFICATION (IF REQUIRED)
4C. SPECIAL INTEREST CIRCUITS (IF APPLICABLE)
4D. ADDITIONAL INFORMATION (IF NECESSARY)
DEVICES IMPACTED:
NAME OF DEVICE WITH IP ADDRESS
IMPACT SUMMARY:
OPERATIONAL IMPACT:
APPLICATION OWNERS AND SERVICES THAT ARE ADVERSELY AFFECTED SHOULD REPORT ANY
ISSUES BY OPENING AN INCIDENT TICKET THROUGH THE DISA Global Service Desk at 844-347- 2457, *Press 5, then speak or enter D-L-A*
5. (U) PROCESS:
5A. NO LATER THAN (NLT) ONE HOUR (1) HOUR PRIOR TO THE SCHEDULED MAINTENANCE, THE
REQUESTOR OR IMPLEMENTING TECHNICIAN PERFORMING THIS MAINTENANCE MUST
CONTACT THE DLA SID VIA EMAIL AT DLA.SID@dla.mil FOR CONFIRMATION / CONCURRENCE
THAT THE ASI WILL PROCEED AS PLANNED.
5B. NLT THIRTY (30) MINUTES UPON COMPLETION OF THE MAINTENANCE, SAP NS2 MUST
CONTACT THE DLA SID AT DLA.SID@dla.mil TO VERIFY AND CONFIRM THAT THE ASI
COMPLETED AS SCHEDULED OR REQUESTED EXTENSION WITH A VALID JUSTIFICATION.
5C. A FACILITIES FAILURE TO COMPLY WITH THIS VERBAL FINAL APPROVAL PROCEDURE
CONSTITUTES THE ASSUMPTION OF RISK AND ACCOUNTABILITY WITH REGARDS TO IMPACTED
DODIN ASSETS DUE TO THE PERFORMANCE OF THE ASI. UNAUTHORIZED DELIBERATE DODIN
SERVICE INTERRUPTIONS WILL BE DEEMED AS A CONTROL SEIZURE.
6. (U) RESTORAL PLAN: DEVICE WILL BE ROLLED BACK TO PREVIOUS VERSION.
mailto:DLA.SID@dla.mil mailto:DLA.SID@dla.mil
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