SOW 75H70523Q00021.docx
DOCX document 20 KB Posted
- Attached to
- RPMS Software Support and Service Federal contract opportunity
- Solicitation number
- 75H70523Q00021
About this file
This document outlines the scope of work for a software support services contract. The contractor will provide full software maintenance and support for the Resource Patient Management System at Red Lake Hospital and its affiliated Ponemah Health Center. Services will include unlimited telephone support, online support, periodic software upgrades and enhancements, routine system monitoring, and assistance resolving any issues. The contractor must respond to support calls within four hours and assist users during an initial four-hour callback window. Remote access to systems will be provided via VPN. The contract involves supporting various RPMS modules related to patient care, diabetes management, laboratory systems, imaging, and other clinical functions. The purpose is to purchase these Resource Patient Management System support services for Red Lake Hospital located in Red Lake, Minnesota.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| RPMS Combined Synopsis-Solicitation 75H70523Q00021.docx | DOCX document | |
| RPMS Amendment Q and A.pdf | ||
| Combined Synopsis-Solicitation 75H70523Q00021.docx | DOCX document | |
| RPMS Amendment Q and A.pdf | ||
| 52.212-3 REPS CERTS 75H70523Q00021.docx | DOCX document | |
| Admin Data Form 75H70523Q00021.docx | DOCX document | |
| Wage Grade 75H70523Q00021.pdf | ||
| Combined Synopsis-Solicitation 75H70523Q00021.docx | DOCX document | |
| FAR HHSAR Clauses 75H70523Q00021.docx | DOCX document |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
RPMS Software Support and Service 75H70523Q00021
SCOPE OF WORK
Resource Patient Management System (RPMS) Software Support I. Purpose of Contract: a. The purpose of this contract is to purchase Resource Patient Management System (RPMS) support services at Red Lake Hospital and its affiliated site Ponemah Health Center
II. Objective:
a. The contractor will provide full software maintenance and support service installations of new/existing (RPMS) software and patch maintenance for the Red Lake Hospital and its affiliated site Ponemah Health Center. Providing routine monitoring of system backups, error traps, database space allocation, and database integrity, and correction of erroneous pointers and other problems identified in the monitoring process or by Red Lake Hospital IT department.
III. Government Furnished Property, Facilities, and Services a. The contractor will provide all labor and materials to maintain the service agreement.
b. Should on-site work by contracting staff be necessary, Red Lake Hospital will provide during on-site visits, a reasonable work area consisting of a desk, computer terminal, telephone, and office supplies.
Resource IV. Contractor Furnished Equipment, Facilities, and Services
a. The Contractor shall supply this service at:
Red Lake Indian Hospital 24760 Hospital Drive, Red Lake, MN 56671 V. Statement of Work:
a. The Contractor will provide this service as stated above. The contact person shall be:
• Melissa Wakonabo, Information Technology Supervisor, 218-679-0444
VI. Technical Requirements:
Telephone Support:
a. The contractor support services shall include unlimited telephone support, online support, periodic upgrades and enhancement to Resource Patient Management System.
b. Information and assistance will be available from the Help Desk 8:00AM to 5:00PM.
c. Red Lake Hospital support calls will be responded to by contracting staff within four hours of each call during normal Red Lake Hospital working hours.
d. The contractor will assist the callers requesting support during a four-hour call-back period or will provide an estimate of the time required to resolve the problem.
e. Standard telephone response is limited to the hours of 8:00am to 5:00pm E.S.T., Monday through Friday, excluding holidays
f. The following holidays are observed by the Support Department: New Year’s Day, Labor Day, President’s Day, Columbus Day, Memorial Day, Thanksgiving Day, The day after Thanksgiving Day, Independence Day, and Christmas Day.
Remote Support Requirements:
a. Secure remote access can be achieved using a remote control application such as Remote Desktop via VPN.
b. Red Lake Hospital will provide file system level access such as Remote Desktop (RDP) as well as access to Ensemble at the Administrator level.
c. Red Lake Hospital will also provide routine programmer-level access to RPMS for the contracting staff.
Program Enhancements:
a. Support service includes periodic upgrades and enhancement to RPMS software. These enhancements are based on the release notifications of IHS developers/supporters for IHS clinical applications.
b. If the contractor is unable to resolve a problem, the contractor will work with the IHS developers/supporters for that application, along with Red Lake IT staff and applications users, to get the problem resolved.
Designated Software: RPMS Modules
a. Patient Care Component
• Heath Summary
• Health Summary Building
• PCC Management Reports
• PCC Data Entry
b. Diabetes Management System
c. Data Warehouse Export System
d. Case Management System
e. Community Health Representative System (CHR)
f. Behavioral Health System
g. Practice Management Applications
h. Radiology System
i. Clinical Reporting System (CRS)
j. Uniform Data System (UDS)
k. Immunization Tracking System
l. Immunization Forecaster
m. Immunization State Data Exchange
n. Generic Interface System
o. HL7 Messaging
p. Controlled Drug Export System
q. Laboratory System
r. Reference Laboratory Interface System
s. MSystems Supply System Interface to RPMS
t. Radiology and PACS Interfaces to RPMS
File details come from the government source that posted it. Updated .