SLAs_and_KPIs.pdf

27-167-ITN Terminals A&B Landside and Cargo Rd Grounds Maintenance and Irrigation – SLAs and Performance Standard

Service Level Standards and Key Performance Indicators Inspections will be done daily by the Landscape Contract Compliance (LCC) team.

1. Mowing

Performance Metric Service Level

Mowing Cycle Compliance 100% completion within specified cycle

April-October Frequency Every seven (7) calendar days

November-March Frequency Every fourteen (14) calendar days

Turf Height Maintain between 3-4 inches

Scalping/Gouging Zero (0) occurrences

Mowing Pattern Alter periodically to prevent rutting

Mower Safety Devices Chutes, guards, and shields intact and in operating position

Pre-Mowing Policing 100% litter and debris removal before mowing

• KPI: 95% or greater passing inspection rate.

2. Edging and Trimming

Sidewalk/Curb Edging Every mowing cycle

Tree Ring and Bed-Line Edging Every mowing cycle

Structures and Appurtenances Trim around poles, signs, hydrants, fences, guardrails, and drainage structures each cycle

Equipment Guards Factory-installed guards required on edgers and line trimmers

Surface Cleanliness 100% removal of generated clippings and debris

Property/Vegetation Damage Repair or replace promptly at Contractor expense

• KPI: No visible overgrowth or encroachment at inspection

3. Weed Control

Landscape Bed Weed Coverage Less than 5%

Pavement Crack Weeds 0 visible weeds

Herbicide Applications As needed and only after AAR approval of products and rates

Spray Indicator Dye Required; color approved by AAR

Bed Hand Weeding Each weeding cycle, as required

Drainage Ditches and Inlets Free of nuisance weeds and obstructions

Application Conditions Weather, wind speed, and wind direction documented

PPE Compliance Chemical-resistant boots and gloves, long-sleeved shirt, long pants, and label-required PPE

• KPI: 95% weed-free rating during inspections

4. Shrub and Groundcover Maintenance

Shrub Pruning Monthly minimum

Groundcover Trimming As required to promote healthy lateral growth

Hardscape Encroachment No extension onto concrete, asphalt, sidewalks, curbs, or roadways

Sight-Line/Sign Obstruction 0 occurrences

Dead Material Removal Within seven (7) days of observation

Staking and Guying Maintain while needed; remove promptly after plant establishment

• KPI: 95% of plant material maintained to intended form and designated bed limits

5. Fertilization

Turf Fertilization Minimum two (2) applications per year

Seasonal Timing One application before and one after Orange County blackout dates of June 1-September 30

Shrub and Groundcover Fertilization Spring and fall at 1.5-3.0 lbs. per 100 sq. ft., subject to soil-test recommendations

Palm Fertilization Spring and fall

Fertilization Schedule Submit within thirty (30) days of Contract start

Advance Notification Seven (7) calendar days prior

Application Equipment Rotary spreader

Hard-Surface Cleanup Promptly sweep or blow excess material into turf areas

Application Signage Maintain for 24-hours after application, then remove as required by law

Damage Correction Replace material damaged by fertilizer, herbicide, drift, or overspray within one (1) week

• KPI: Maintain green, healthy turf and plant material with less than 10% nutrient-deficiency symptoms

6. Pest and Disease Management

Site Inspections Monthly; 12 per year

Monthly Report 100% on-time submission

Palm Weevil Preventative Treatment Minimum two (2) times per year

Disease/Insect Response Within five (5) business days of identification

Follow-Up Treatments Every 7-10 days at no additional cost until resolved

CPO Oversight Current appropriately licensed Certified Pest Control Operator on site to oversee applications

Primary Spray Technician

Valid FDACS Limited Certification in Lawn and Ornamental Pest Control; minimum three (3) years similar experience

Certification Documentation Provide current licenses/certifications before work and upon renewal

• KPI: Less than 2% plant loss due to preventable pests or disease

7. Irrigation

Initial System Assessment Complete within forty-five (45) calendar days of Contract start

Contractor Responsibility

Beginning Day 46 for components and mainlines eight

(8) inches in diameter and smaller not identified in assessment

Irrigation Inspection Monthly minimum

Broken Mainline (8 inches and smaller) Repair within 24-hours

Electrical Valves/Controllers Repair within 48-hours

Broken Heads Repair within 48-hours

Broken/Damaged Valve Box Lids Replace promptly

Coverage Efficiency 95% minimum

Overspray Control No spray onto roadways, sidewalks, vehicles, pedestrians, or buildings

Monthly Maintenance Log 100% complete and on-time

• KPI: 95% operational irrigation system uptime defined as the percentage of irrigation zones functioning as designed during monthly inspections.

8. Mulch

Mulch Depth 3-inch minimum

Refresh Frequency Twice annually

Material Quality Clean and free of weeds, seeds, pests, fire ants, mold, mildew, decay, and deleterious material

Sample Approval Required before placement

Weed-Free Condition Maintain year-round

Response to Deficiency Within thirty (30) days

• KPI: 95% mulch coverage and material-quality compliance

9. Litter and Debris Removal

Dedicated Personnel Landscape/grounds maintenance technician(s) assigned

Litter Patrol Daily during Standard Work Hours

Water-Edge Debris Remove during each mowing cycle and daily as needed

Pre-Mowing Cleanup 100% compliance

Palm Frond/Hazardous Limb Removal Immediately upon observation or AAR notification

Debris Disposal Same day; off-site and legally disposed

End-of-Day Condition Work areas clean and free of waste, tools, equipment, and surplus material

• KPI: Less than five (5) pieces of litter observed per acre during inspections

10. Irrigation Staffing

Dedicated Irrigation Technicians Minimum two (2) full-time technicians assigned exclusively to the system

Experience Level Minimum three (3) years commercial irrigation maintenance and repair experience

Rain Bird Knowledge Required

Baseline Irrigation System Knowledge Required

Lead Technician Certification Current industry-recognized irrigation certification approved by AAR

Qualification Documentation Submit Lead Technician qualifications and certifications for AAR pre-approval

• KPI: 100% staffing and certification compliance. Rosters of which employees completed which tasks and what crews are responsible for which areas will be required weekly.

11. Inspection and Deficiency

Deficiency Correction Within two (2) business days unless a shorter period is specified

First Inspection Pass Rate 90% minimum

Re-Inspections Less than 5% of inspections

Daily Work Tickets Submitted daily – must include date of service, weather conditions, tasks completed, quantity of trees/palms trimmed, any additional work requested. Herbicide/pesticide/fertilizer quantities, application rates, amount used, products used, challenges

Monthly Reports Submitted complete and on time

Repeat Deficiencies Corrective Action Plan required when directed by AAR

• KPI: Achieve 90% or higher inspection score