Sharps 2025-2030 QASP.pdf

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Attached to
Sharps Waste Management Services at Columbia VHCS
Solicitation number
36C24725Q0267
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About this file

This is a Performance Based Matrix/Quality Assurance Surveillance Plan (QASP) that outlines performance standards, quality assurance methods, and financial incentives for a sharps waste management services contract at Columbia VHCS. The matrix details seven key performance areas: employee approval, safety compliance, facility services, invoice accuracy, report timeliness, report accuracy, and issue resolution.

The document establishes specific performance standards with associated monetary penalties for non-compliance. Key requirements include: using only approved contractor employees (5% invoice deduction for violations), maintaining zero accidents/injuries (1% deduction per incident beyond 2 annually), adhering to pickup/service schedules (2% reduction per incident beyond 1 monthly), ensuring accurate invoicing (1% deduction per incorrect invoice beyond 2 annually), timely report submission (1% deduction per late report beyond 2 annually), accurate reporting (1% deduction per inaccurate report beyond 1 annually), and resolving issues within 24-48 hours (3% monthly deduction for problems unresolved after 7 working days). Quality assurance methods include periodic inspections, 100% inspection for reports, and customer input.

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Text version

PERFORMANCE

BASED TASK INDICATOR STANDARD QUALITY ASSURANCE INCENTIVES

uses only approved employees

Competency Only approved contractor employees service the account perodic inspection

5% deduction in monthly invoice for any unapproved employee

Observes all safety requirements and regulations

Safety no accidents/injuries to contractor employees while on property reports of injuries/accidents

>2 valid incidents per year; 1 % deduction for each additional incident

Services all facilities according to contract

Performance Contractor complies with pickup/service schedule for all facilities periodic inspection, customer complaints

> 1 valid incident per month; 2 % reduction for each additional incident invoices are accurate accuracy

Invoices received are detailed with the correct information

>2 incorrect invoice per year; 1% deduction for additional incorrect invoices reports received on time timeliness

Reports are received on time with correct information in accordance with the contract requirements.

100% inspection

>2 late report per year;

1% deduction for additional late reports reports are accurate accuracy reports received are accurate and include all required information

100% inspection

>1 inaccurate report per year; 1% deduction for additional inaccurate reports

Performance Based Matrix

State the end results or outputs that you the customer will formally accept or reject.

For the requirement, state the features(s) of end result that will be surveilled.

For each "indicator" state a performance level that, when met, means the task has been perfomred satisfactorily.

For each "Standard", state the method used to check performance (i.e. random sampling, 100% inspection, periodic inspection, customer input.

List positive and negative incentives.

Address method of linking payment to quality of service.

resolves any issues response Contractor has corrected any issues during the reporting period in a timely manner (24-48 hours) customer input

3% deduction from monthly bill for any unresolved problem after 7 working days

File details come from the government source that posted it. Updated .