SFSIAQ11R0033.pdf

SOLICITATION/CONTRACT/ORDER FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

SFSIAQ11R0033

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

06/30/2011

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Erin E. Williams

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL williamsee3@State.gov

8. OFFER DUE DATE / LOCAL

TIME

08/05/2011 16:00:00

CODE FSIAQ

FSI OFFICE OF AQUISITIONS (FSI/EX/GSACQ)

4000 ARLINGTON BLVD

ARLINGTON, VA 22204

9. ISSUED BY

UNRESTRICTED

X SET ASIDE: 100 % FOR

X SMALL BUSINESS

HUBZONE SMALL BUSINESS

SERVICE-DISABLED VETERAN

OWNED SMALL BUSINESS

8(A)

NAICS: 611430

SIZE STANDARD:

$7 Million

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS RATED ORDER

UNDER DPAS (15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

MULTICODE15. DELIVER TO

SEE

SERVICES NO SHIPPING REQUIRED

SERVICES NO SHIPPING REQUIRED

WASHINGTON, DC 20520

CODE16. ADMINISTERED BY

FACILITYCODE

Contact Duns Telephone No.

17a. CONTRACTOR/OFFEROR FSIBUCODE18a. PAYMENT WILL BE MADE BY

BUDGET OFC (FSI/EX/BUD)

FOREIGN SERVICE INSTITUTE

BUDGET & MANAGEMENT OFFICE

WASHINGTON, DC 20520-4201

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCES FAR 52.212-1, 52.212-4, FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE X ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN__3__COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. OFFER DATED . YOUR OFFER ON

SOLICITATION (BLOCK 5) INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT)

Martin Regan 31c. DATE SIGNED

06/30/2011

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 10/2010)

Prescribed by GSA - FAR (48 CFR) 53.212

SFSIAQ11R0033

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 10/2010) BACK

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs B.1 Supplies or Services and Prices/Costs

C Descriptions/Specifications/Statement of Work C.1 Statement of Work

D Packaging and Marking D.1 Packaging and Marking

E Inspection and Acceptance 52.246-6 Inspection--Time-and-Material and Labor-Hour (May 2001) E.1 Inspection and Acceptance

F Deliveries or Performance F.1 Deliveries and Performance

G Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

G.1 Contract Administration Data

H Special Contract Requirements H.1 Special Contract Requirements H.2 652.204-70

I Contract Clauses 52.202-1 Definitions (July 2004) 52.203-3 Gratuities (Apr 1984) 52.203-7 Anti-Kickback Procedures (Oct 2010) 52.203-12 Limitation On Payments To Influence Certain Federal Transactions (Oct 2010) 52.204-4 Printed or Copied Double-Sided on Recycled Paper (Aug 2000) 52.204-7 Central Contractor Registration (Apr 2008) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.204-10 Reporting Subcontract Awards (Jul 2010) 52.207-3 Right of First Refusal of Employment (May 2006) 52.212-4 Contract Terms and Conditions--Commercial Items (June 2010) 52.212-4 Alt I Contract Terms and Conditions--Commercial Items (June 2010) - Alternate I (Oct 2008) 52.215-2 Audit and Records--Negotiation (Oct 2010) 52.215-8 Order of Precedence--Uniform Contract Format (Oct 1997) 52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements - Commercial Item Acquisition (Feb 2007) 52.217-8 Option to Extend Services (Nov 1999) 52.222-3 Convict Labor (June 2003) 52.222-50 Combating Trafficking in Persons (Feb 2009) 52.223-5 Pollution Prevention and Right-to-Know Information (Aug 2003) 52.223-14 Toxic Chemical Release Reporting 52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984) 52.229-3 Federal, State and Local Taxes (Apr 2003) 52.229-4 Federal, State and Local Taxes (State and Local Adjustments) (Apr 2003) 52.232-17 Interest (Oct 2010) 52.232-23 Assignment Of Claims (Jan 1986) 52.233-1 Disputes (July 2002) 52.233-3 Protest after Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.242-13 Bankruptcy (July 1995) 52.243-3 Changes--Time-and-Material or Labor-Hours (Sept 2000) 52.244-2 Subcontracts (Oct 2010) 52.244-6 Subcontracts for Commercial Items (Dec 2010) 52.245-1 Government Property (Aug 2010) 52.245-9 Use and Charges (Aug 2010) 52.246-25 Limitation of Liability--Services (Feb 1997) 52.249-2 Termination for Convenience of the Government (Fixed-Price) (May 2004) 652.225-71 SECTION 8(a) OF THE EXPORT ADMINISTRATION ACT OF 1979, AS AMENDED

(AUG 1999)

652.232-72 LIMITATION OF FUNDS (AUG 1999)

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (APR

2004) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders--Commercial Items (Apr 2011) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.252-2 Clauses Incorporated by Reference (Feb 1998) SPAS School of Professional and Area Studies

J List of Attachments J.1 List of Attachments

K Representations, Certifications, and Other Statements of Offerors or Respondents 52.203-11 Certification And Disclosure Regarding Payments To Influence Certain Federal Transactions (Sept 2007) 52.222-22 Previous Contracts and Compliance Reports (Feb 1999) 52.222-25 Affirmative Action Compliance (Apr 1984) 52.225-25 Prohibition on Engaging in Sanctioned Activities Relating to Iran--Certification (Sep 2010) 52.209-5 Certification Regarding Responsibility Matters (Apr 2010) 52.212-3 Offeror Representations and Certifications--Commercial Items (Apr 2011) 52.219-1 Small Business Program Representations (Apr 2011) 52.223-13 Certification of Toxic Chemical Release Reporting 52.225-20 Prohibition on Conducting Restricted Business Operations in Sudan--Certification (Aug 2009)

652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

L Instructions, Conditions, and Notices to Offerors and Respondents 52.212-1 Instructions to Offerors--Commercial Items (June 2008) 52.214-34 Submission of Offers in the English Language (Apr 1991) 52.214-35 Submission of Offers in U.S. Currency (Apr 1991) 52.215-1 Instructions to Offerors--Competitive Acquisition (Jan 2004) 52.222-23 Notice of Requirement for Affirmative Action to Ensure Equal Employment Opportunity for Construction (Feb 1999) 52.237-10 Identification of Uncompensated Overtime (Oct 1997) L.1 General Instructions 52.216-1 Type of Contract (Apr 1984) 52.233-2 Service of Protest (Sept 2006) 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

652.206-70 COMPETITION ADVOCATE/OMBUDSMAN (AUG 99)(DEVIATION)

M Evaluation Factors for Award 52.217-5 Evaluation of Options (July 1990) M.1 Evaluation Factors 52.212-2 Evaluation - Commercial Items (Jan 1999)

001 Program Analyst I 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

002 Operations Training Level I (Basic) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

003 Operations Training Level II (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

004 Computer Systems Training Level I (Basic) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

005 Computer Systems Training Level II (Intermediate) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

006 Computer Systems Training Level III (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

007 Computer End User Training Level I (Basic) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

008 Computer End User Training Level II (Intermediate) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

009 Computer End User Training Level III (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

010 Technical Telephone Systems Training Level I (Basic) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

011 Technical Telephone Systems Training Level II (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

012 Technical Radio Systems Training Level I (Basic) 0.00 HR

SFSIAQ11R0033

Line Item Summary

Solicitation Number:

SFSIAQ11R0033

Contract Number: Title: Professional Services

(SAIT)

Date of Solicitation:

06/30/2011

Line Item No. Description Quantity Unit Unit Price Total Cost

Doc Ref No:

Delivery Date FOB:

Destination

013 Technical Radio Systems Training Level II (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

014 Technical Cisco Systems Training 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

015 Technical Support Specialist 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

016 Test Center Administrator 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

017 Systems Staff - Support Technician Level I (Basic) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

018 Systems Staff - Support Technician Level II (Advanced) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

019 Classroom Support Engineer 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

020 Program Analyst/ISO 9001 Document Control Administrator (DCA)

0.00 HR

Doc Ref No:

Delivery Date FOB:

Destination

021 Program Analyst/ISO 9001 Quality Manager (QM) 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

022 Senior Management Analyst 0.00 HR Doc Ref No:

Delivery Date FOB:

Destination

SFSIAQ11R0033

Line Item Summary

Solicitation Number:

SFSIAQ11R0033

Contract Number: Title: Professional Services

(SAIT)

Date of Solicitation:

06/30/2011

Line Item No. Description Quantity Unit Unit Price Total Cost

B.1 Supplies or Services and Prices/Costs

B.1 The Foreign Service Institute, Department of State, anticipates the award of multiple Blanket Purchase Agreements which establishe the terms an conditions applicable to future purchases. This is a 100% small business set-aside.

B.2 The services shall be performed in accordance with Section C - Description/Specifications/Work Statement and as further described elsewhere in this document.

Contractor shall provide an hourly, fully loaded rate as oulined in Section C.

Offeror should indicate which labor category they are proposing on.

CLIN 001 PROGRAM ANALYST I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 002 OPERATIONS TRAINING LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 003 OPERATIONS TRAINING LEVEL II (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 004 COMPUTER SYSTEMS TRAINING LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 005 COMPUTER SYSTEMS TRAINING LEVEL II (INTERMEDIATE)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 006 COMPUTER SYSTEMS TRAINING LEVEL III (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 007 COMPUTER END USER TRAINING LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 008 COMPUTER END USER TRAINING LEVEL II (INTERMEDIATE)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 009 COMPUTER END USER TRAINING LEVEL III (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 010 TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 011 TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL II (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 012 TECHNICAL RADIO SYSTEMS TRAINING LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 013 TECHNICAL RADIO SYSTEMS TRAINING LEVEL II (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 014 TECHNICAL CISCO SYSTEMS TRAINING

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 015 TECHNICAL SUPPORT SPECIALIST

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 016 TEST CENTER ADMINISTRATOR

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 017 SYSTEMS STAFF - SUPPORT TECHNICIAN LEVEL I (BASIC)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 018 SYSTEMS STAFF - SUPPORT TECHNICIAN LEVEL II (ADVANCED)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 019 CLASSROOM SUPPORT ENGINEER

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 020 ISO 9001 DOCUMENT CONTROL ADMINISTRATOR (DCA)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 021 ISO QUALITY MANAGER (QM)

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

CLIN 022 Senior Management Analyst

Base Year $ _________ per hour September 1, 2011 - August 31, 2012

Option Year 1 $__________per hour September 1, 2012 - August 31, 2013

Option Year 2 $__________per hour September 1, 2013 - August 31, 2014

Option Year 3 $__________per hour September 1, 2014 - August 31, 2015

Option Year 4 $__________per hour September 1, 2015 - August 31, 2016

Section C - Descriptions/Specifications/Statement of Work

C.1 Statement of Work

1.0 Introduction:

The Department of State's National Foreign Affairs Training Center, Foreign Service Institute (FSI) provides training and professional development to personnel of the Department of State and the Foreign Service community. The School of Applied Information Technology (SAIT) at the Foreign Service Institute (FSI) seeks instructors, program analyst and general support personnel for its campus in Arlington, VA. The contractor shall support SAIT training programs identified by Department of State IT and end-user projects.

2.0 Background:

School of Applied Information Technology (FSI/SAIT) is responsible for training both IT professionals and end-users for the entire Department of State (DoS).

3.0 Scope:

SAIT is located at the Arlington campus, but provides instructional support to many Department of State Embassies, Consulates, and Domestic locations on a short term basis. All positions assigned to the Business Applications Division, the Enterprise Technology Division, and the Research and Learning Development Division will require at the minimum a Secret Clearance. The work requirements for all contractors will be determined by the Program Managers and the needs of the Department of State. Training may be required at other DoS locations, both domestic and overseas. Performance of these services will occur only as authorized by specific task orders detailing dates, tasks, and schedules. There will be no limit to the number of orders issued under the BPA. The Government may also issue orders requiring services at multiple locations. There is no specific commitment by either party, until dates, tasks, and schedules are mutually negotiated by individual order.

4.0 Position Descriptions:

4.1 CLIN001- Program Analyst I:

Coordinate the development and implementation of resources allocation for program funding. Participate in the annual budget process and prepares detailed cost estimates for technical training courses. Work with SAIT's budget officer to ensure proper accountability of funds and funding initiatives. Plan, design, and conduct studies to include risk analyses, contingence planning and feasibility studies. Provide regular expenditure reports to SAIT management. Manage the day-to-day activities of the program assigned.

Incumbents may be required to travel abroad.

The key work requirements for the support personnel will include, but not be limited to:

*Highly proficient in the latest Microsoft Office suite and products approved by the Department, particularly in Outlook, Excel, Word, PowerPoint, SharePoint and Project Management Preparation of official communications, memorandums and compilation of replies

*Reviews proposed training plans to ensure it complies with US Government regulations and completeness of information and

*Supports for overseas training trips by instructors, including preparation of cost estimates, requests for visas and logistical support of training material.

*Check rosters for all technical courses on a weekly basis and then e-mails prospective students with information on class preparation and scheduling.

*Acts as the primary point of contact with the Registrar's office to resolve training issues for students for program assigned.

*Tracking of funds on a post-by-post basis through the entire cycle of obligation, liquidation, and de-obligation by using ILMS and GFMS operations

*Preparation of weekly status reports that include funding, training schedules and student enrollment

*Prepares reports of attendance using the software database (STMS).

*Manages special projects oversight and design and implementation

*Attends onsite and offsite meetings as required

*Assists with the book and equipment inventory as needed.

*Creates budget reports and memos to show Fiscal Year (FY) needs, changes, and requirements.

*Creates reports and memos to show annual budgetary needs, changes, and projections.

4.2 CLIN002-OPERATIONS Training LEVEL ONE:

Individual will instruct new Information management personnel on PC based telecommunication systems used at embassies and consulates worldwide with emphasis placed on procedures as outlined in the Foreign Affairs Handbook (FAH), ACP 127 Format, Diplomatic Pouch and communication security. Prior knowledge of Embassy and Consular organizational structure is helpful.

Certifications and experience must include:

a. A+ CompTIA

b. CTT+ and/or MCT

c. Field experience in current Microsoft Desktop, Server and Exchange Server

d. 2 tours or 6 years equivalent experience in these areas:

Operate a PC based automated telecommunications system to include software configuration, addressee tables, originator tables, dissemination tables, message processing, document storage, document retrieval, and hardware configuration. This position requires basic Communication Skills.

Basic Communications Skills: ACP-127 Format, Telegram Processing, SMART Messaging System, Pouching, Secure Telephone, COMSEC.

SECRET/CRYPTO Clearance required.

4.3 CLIN0003-OPERATIONS Training level TWO:

In addition to experience and certifications detailed below, those in section 4.2 are also required. Incumbent(s) provide instruction, set-up, maintenance and all administrator duties on the Department's new desktop telegram distribution system at overseas Embassies and Consulates.

CERTIFICATION AND EXPERIENCE MUST INCLUDE:

a. Current Windows Server

b. Current Exchange Server

c. The Department's current desktop telegram distribution system.

d. Familiar with the architecture and telegram flow of the State Department Messaging System

e. Perform System Administrative duties, database maintenance, and end-user functions.

GENERAL REQUIREMENTS FOR ALL LEVELS of OPERATIONS TRAINERS:

The contractor shall provide operational and maintenance training on computers and computer related hardware.

The instructor must be a highly skilled Information Technology professional.

Teach related courses. Each individual will be responsible for the classroom setup, which includes setting up computers and instruction material. In addition, the instructor prepares student evaluations to include discussion on performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance.

Must have excellent organizational, interpersonal and communication skills, both oral and written; be able to present state of the art training concepts and methodologies to students within the Department and other government agencies.

Must have experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

Special projects as required, to include but not limited to attending special seminars and training to gather information for exercises, curriculum development and presentations.

Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of State Department employees.

During the performance of the contract, the contractor shall be required to provide professional and technical experience and expertise with hardware, operating systems software, certifications and related firmware currently being utilized by the Department.

Incumbent (s) must be able to obtain passport and travel overseas if needed.

4.4 CLIN0004-COMPUTER SYSTEMS Training level one

(Basic level):

Provide stand-up classroom training in Department-supported CompTIA curriculums, Microsoft curriculums and Department of State (DoS) proprietary platforms in support of SAIT and DoS programs.

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. A+ CompTIA

b. Network+ CompTIA

c. Security+ (CompTIA)

d. CTT+ CompTIA

e. Microsoft Certified IT Professional - Enterprise Desktop Support Technician 7/Enterprise Desktop Administrator 7

f. Current Microsoft Certified Trainer - MCT

g. Delivers Microsoft Official Curricula (MOC)

4.5 CLIN0005-Computer Systems Training Level TWO (Intermediate LEVEL):

In addition to experience and certifications detailed below, those in section 4.4 are also required. Incumbent(s) provide training on any Microsoft Course that a Microsoft Certified Trainer is authorized to teach.

CERTIFICATION & EXPERIENCE must include level one requirements and in addition the following:

a. Microsoft Certified IT Professional - Current MCITP as a "Windows Server Enterprise Administrator" and "Exchange Server Enterprise Messaging Administrator 2010" or Microsoft Messaging Administrator

b. Current Microsoft SharePoint Administrator (MCTS Microsoft Office SharePoint Server 2007 or 2010 equivalent.)

c. Virtualization Technologies as determined by SAIT

4.6 CLIN0006-ComPuter SYstems Training level Three (Advanced Level):

Certification and experience must include level one and level two requirements. In addition to the followings:

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. CISSP Certified Information Systems Security Professional Instructor and/or

b. Citrix Certified Administrator (CCA) and/or

c. Expertise in enabling software (such as Symantec Ghost) and virtualization technologies (such as VMWare or Hyper-V) as determined by SAIT

Successful candidate(s) provides training on any Microsoft Course that a Microsoft Certified Trainer is authorized to teach and the current version of SQL server.

4.7 CLIN0007-COMPUTER END USER TRAINING LEVEL ONE

(BASIC LEVEL):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. Perform other duties as assigned. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products.

Instructors provide training described above and has the following certification:

Microsoft Certified Application Specialist/Microsoft Office Specialist (MCAS/MOS or the certification of the latest Microsoft desktop application approved by the Department of State) in three of the following five subjects: Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

Recommended certifications

Microsoft Certified Trainer (MCT)

4.8 CLIN0008-COMPUTER END USER TRAINING

LEVEL TWO (Intermediate LEVEL):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products.

Instructors provide training described above and has the following certification and experience providing training in:

*Microsoft Certified Application Specialist/Microsoft Office Specialist (MCAS/MOS or the certification of the latest Microsoft desktop application approved by the Department of State) in three of the following five subjects: Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

In addition instructor has extensive experience in two of the following areas:

*Publisher (Beginner and Intermediate)

*MS Visio (Beginner and Intermediate)

*MS SharePoint (Beginner and Intermediate - with SharePoint Designer)

*MS Project (Beginner and Intermediate)

*Adobe Connect (Beginner and Intermediate)

Recommended certification:

*Microsoft Certified Trainer (MCT)

4.9 CLIN0009-COMPUTER END USER TRAINING LEVEL THREE (Advanced Level):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products

Instructors provide training described above and has the following certification and experience providing training in:

*Microsoft Certified Application Specialist (MCAS or the certification of the latest Microsoft desktop application approved by the Department of State) in four of the following five subjects: Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

In addition instructor has extensive experience in three of the following areas:

*Publisher (Beginner and Intermediate)

*MS Visio (Beginner and Intermediate)

*MS SharePoint (Beginner and Intermediate - with SharePoint Designer)

*MS Project (Beginner and Intermediate)

*Adobe Connect (Beginner and Intermediate)

Recommended certification:

*Microsoft Certified Trainer (MCT)

General Requirements for all levels of COMPUTER TRAINERS:

1. Teach related courses. Also be responsible for the classroom setup, which includes setting up computers and instruction material. In addition, prepare student evaluations to include performance and learning deficiencies.

Conduct student counseling and recommend corrective action to ensure acceptable student performance.

2. Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies.

3. Must have experience as an instructor in adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

4. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations.

5. Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.

6. Update curriculums and courseware for courses as required to meet industry and DoS standards.

7. Design and participate in workshops, seminars, and review sessions.

8. Be the lead instructor in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material.

9. Design seminars and workshops to meet the needs of specialized users as needed.

10. Provide one-on-one tutoring and review sessions for students from time-to-time to augment classroom training.

11. During the performance of the contract, the contractor shall be required to provide professional and technical experience and expertise as described above.

12. Must be able to travel to domestic and overseas locations to conduct training.

4.10 CLIN010-TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL ONE (BASIC LEVEL):

Main courses of instruction include: YW-142 Basic Telephone and YW- 286 Simulated Operations, but are not limited to these courses.

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. Telephone Security - Background and working knowledge of Tempest, Operational Security, Communications Security (COMSEC) and Telephone Security Group (TSG) principles are required.

b. Basic Telephone - Background and working knowledge of engineering, standard installation, operation and maintenance procedures are required. Instructor is required to train Information Management Specialist (IMS) and Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and other government agencies and groups.

c. Instructor needs a solid understanding of Telephony terminology and industry standards. Must have the ability to explain and communicate these items to a novice level.

d. Key System background and knowledge of key systems is desired.

e. Certified Technical Trainer (CTT+) certification is required within 90 days of starting work.

4.11 CLIN011-TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL TWO (ADVANCED

LEVEL):

Successful candidates for this position will have the responsibility to train DoS Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and employees from other U.S. Government agencies on a variety of telephone systems and related equipment. .

EXPERIENCE & CERTIFICATIONS:

Background and working knowledge of engineering, standard installation practices, operation and maintenance procedures are required

Nortel CS1000E: the course instructor needs Background and Knowledge of Nortel Meridian Family of switches including CS1000E Call Server. Vendor Certification is required.

Background and working knowledge of Nortel Meridian Family of switches such as 11C, 51C, 61C, and 81C PBX systems at Succession 3.0 or higher. Vendor Certification is desired.

Advanced Nortel Meridian, Call Pilot, Digital Trunk Interface and Primary Rate Interface (DTI/PRI) and Optivity software and procedures. Vendor Certification is desired for these items.

Business Communications Manager (BCM). Background and Knowledge of the Business Communication Manager Telephone Switch is needed by the course instructor. Vendor Certification is desired.

Call Accounting Systems - Background and working knowledge of Call Detail Recording for Business Communications Manager (BCM) and Meridian Systems. Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBill.

The course instructor needs background and knowledge in Voice Over Internet Protocol (VOIP) to include a working knowledge of routers.

Key system background and knowledge of the key systems is desired.

Telephone Security - Background and working knowledge of Tempest, Operational Security, Communications Security (COMSEC) and Telephone Security Group (TSG) principles are desired.

Certified Technical Trainer (CTT+) certification is required within 90 days of starting work.

4.12 CLIN012-TECHNICAL RADIO SYSTEMS TRAINING LEVEL ONE (BASIC LEVEL):

Courses include: YW-268 Local Emergency and Evacuation Network, YW- 266 Diplomatic Security Course, YW- 269 Diplomatic Security Workshop, YW-286 Simulated Operations and YW-344 Regional Emergency and Evacuation Network. Other courses may be added in the future.

CERTIFICATION & EXPERIENCE must include:

Background and working knowledge of radio fundamentals, operation, installation, employment, logistics and maintenance of a broad frequency spectrum are required. Instructor is required to train Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and other government agencies and groups. A basic understanding of computer network concepts is highly desirable.

A CTT+ (Certified Technical Trainer +), CompTIA certification is required.

4.13 CLIN013-TECHNICAL RADIO SYSTEMS TRAINING LEVEL TWO (ADVANCED

LEVEL):

CERTIFICATION & EXPERIENCE must include all level one requirements in addition to the following:

a. Certified radio technician. - Must meet parameters set by Office of Personnel Management (OPM) on valid certified/trained experience level technician.

b. Component level troubleshooting and diagnostic procedures.

c. Extensive knowledge of test equipment, tools sets and kits.

d. Experienced in requisitioning and tracking logistics requirements to include repair parts, technical manuals and supporting equipment.

e. Knowledge of equipment inventory control.

f. Possess at a minimum an FCC technician license.

4.14 CLIN014-TECHNICAL CISCO SYSTEMS TRAINING:

Courses include: YW-264 Cisco Certified Network Associate Technologies. YW-286 Simulated Operations, YW-286 Simulated Operations

CERTIFICATION & EXPERIENCE must include:

Current MCSE, Current Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP), and Certified Cisco System Instructor (CCSI). Must have a strong foundation in and apprentice knowledge of networking. Must be able to install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.

Experienced in designing and planning Cisco labs is required.

General requirements for both levels OF TECHNICAL TRAINERS:

1. Incumbent will be responsible for the classroom setup, to include setting up computers, equipment and instruction material and aids. Prepare student evaluations to include performance and learning deficiencies.

Conduct student counseling and recommend corrective action to ensure acceptable student performance.

2. Must have excellent organizational, interpersonal and communication skills, both oral and written, able to present state of the art training concepts and methodologies to students within the Department of State and other government agencies.

3. Must have experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

4. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations.

4.15 CLIN015-TECHNICAL SUPPORT SPECIALIST

The contractor shall support the operational readiness of SAIT setup/fixes classrooms space at FSI. The Director and Branch Chief/Program managers will assign tasks. These shall include, but not limited to the on-site management of PC's, Printers, and other information resources in the classroom network. Contractor shall check classrooms PC's and refresh their hard drives images before the start of every course, or as needed.

Monitor the status and location of equipment preparatory for NEPA. Substitute new equipment for old; identify and replace inoperable components. Setup, test, and install software on classroom workstations. Prepare Ghost (or similar imaging software) images of classrooms workstation. Provide technical support to instructors on an as needed.

CERTIFICATION or EXPERIENCE TO INCLUDE:

a. Hold one of the following current Microsoft Certifications MCP, MCSE or MCSA.

b. Should be A+ CompTIA and/or Network Plus CompTIA certified.

c. Experience and understanding in conduit layout and duct cabling installation practices and standards desired.

d. Experience and understanding in serial and high-speed serial standards desired.

e. Experience and understanding in Category 5 / 6 and fiber optic cabling standards desired.

f. Experience with telephone, crypto, radio, network, computer and fire codes in relation to standard installation practices and applied standards desired.

g. Background, knowledge or experience with the following Communications Systems: Mitel, Nortel-Meridian, Motorola, and Nortel-Norstar desired.

h. Must have excellent organizational, interpersonal and communication skills, both oral and written; must be able to present state of the art installation drawings (i.e. AUTOCAD) and documentation for use within the Department and presentation to other government agencies.

i. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for installation and setup of upgraded and new technology.

During the performance of the contract, the contractor shall be required to provide professional and/or technical personnel with experience and expertise as described above to complete the upgrade projects.

4.16 CLIN016-Test Center AdministratOR:

The responsibilities of the Test Center Administration include a working knowledge of the Polaris Scheduling System for Prometric, PearsonVue Test Center Manager Scheduling Systems, and Microsoft Certiport MCAS delivery system all three are crucial for delivering for all aspects of test delivery. Other responsibilities include, but are not limited to:

a. Test Proctor for Prometric, Microsoft Certiport MCAS testing and PearsonVue Testing

b. Schedules and downloads tests, uploads exam results to Prometric via Prometric Testing Center Agent (TCA) and PearsonVue test Manager Agent

c. Maintains POLARIS Registration System and PearsonVue Registration System

d. Schedules same-day testing through Polaris/PearsonVue Manager system

e. Updates and maintains Polaris files and PearsonVue files on tests status

f. Open/close test center dates for testing using Polaris and PearsonVue Test Manager

g. Monitors audio and visual performance during testing

h. Assists with Frankfurt and Fort Lauderdale test center requirements as needed to include sister station requiring Certiport MCAS testing

i. Maintains the records log for Prometric and PearsonVue

j. Maintains up to date database of test results

k. Manages the day-to-day activities of the SAIT Technical Training Voucher program, including the development and implementation of voucher program policies/procedures;

l. Assigned duties as Prerequisite Administrator for online registration process, responsible for management of database and verification of technical certifications for training approval.

m. Requisition vouchers from Knowlogy, PearsonVue, CertiPort MCAS Vouchers and CompTIA as needed for all IT Microsoft, CCNA and A+, Network+, Citrix testing CertiPort testing MCAS for FSI, Ft. Lauderdale, Frankfurt, Manila and Cairo

n. Maintains accountability of all vouchers and control dissemination of all vouchers used for the three SAIT testing centers

o. Distance Learning / Fast Track Vouchers Programs - maintain accountability of vouchers and control dissemination of vouchers used for Distance Learning / Fast Trac programs

p. Maintains an up to date check-out log of materials temporarily issued to students

q. Acts as the primary point of contact with the Registrar's office to resolve training issues for students for Certification relevant to class requirements

r. Preparation of weekly status reports that include funding, training and student enrollment on DL course.

s. Assists with budget reports and memos to show Fiscal Year (FY) needs, changes, and requirements.

t. Provides cumulative statistics to the Dean of SAIT

u. Provides cumulative statistics and reports to RLD and ET Division Chiefs as needed

v. Manages the Book Inventory for the Enterprise Technology Division.

w. As a proctor, assist students who are in pursuit of earning their Microsoft Certified System Engineers (MCSE) accreditation by adjusting schedule to accommodate students who would otherwise be unable to earn their certification prior to reporting to their next duty station. The incumbent is responsible for administration of the database tracking for those personnel who are new hires, current IMS, or IMTS who will be enrolling in future courses.

x. The incumbent is responsible for weekly reporting to the RLD Division Chief results of all test scores in the form of pass/fell and number of students took the tests. Further, on an as-needed basis, proctor exams and provide exam scheduling for all IT and Certiport MCAS testing for students on the Arlington campus.

4.17 CLIN017-SYSTEMS STAFF- SUPPORT TECHNICIAN (LEVEL ONE):

Provide support, troubleshooting and management of SAIT training PCs, LANs and networks. Perform classroom setups in accordance with industry-standard and in-house setup guides and procedures. Troubleshoot hardware and software issues within the classroom environments, resolve, and update applicable documentation. .

Required certifications and experience for this position:

*CompTIA A+

*CompTIA Network+

*Current Microsoft Certified Systems Administrator (MCSA) acceptable to the Department

*6 months or more experience in classroom configuration setup, maintenance, and creation preferred

*Functional knowledge on the use, administration, and features of enabling technologies such as Symantec Ghost, VMWare, Hyper-V, and VirtualPC

4.18 CLIN018-SYSTEMS STAFF SUPPORT TECHNICIAN (LEVEL TWO):

Individual must possess the requirements listed in 4.17 and the following:

*Build, manage, and maintain classroom environments (hardware, software, and configuration) to specification for successful delivery of curriculum that is taught.

*Provide data collection, analysis, and reporting to management on classroom setups and recurring issues.

*Assist the government property control officer in the maintenance and administration of tracked inventory.

*Provide feedback and guidance to management on improvements for processes and programs which may not be optimal, implement approved changes in a systematic and documented method

*Coordinate documentation: arrange for new documentation to be created, and maintain existing documentation of processes, systems, and procedures for the office.

Required certifications and experience for this position:

*1 or more years of demonstrated project management or inventory control experience

*Current acceptable Microsoft Certified Systems Engineer certification or MCITP (preferred) credentials to the Department

4.19 CLIN019-CLASSROOM SUPPORT ENGINEER:

Individual must possess the requirements in 4.18…