Amendment 002.pdf

Section C - Descriptions/Specifications/Statement of Work C.1 Statement of Work

1.0 Introduction:

The Department of State's National Foreign Affairs Training Center, Foreign Service Institute (FSI) provides training and professional development to personnel of the Department of State and the Foreign Service community. The School of Applied Information Technology (SAIT) at the Foreign Service Institute (FSI) seeks instructors, program analyst and general support personnel for its campus in Arlington, VA. The contractor shall support SAIT training programs identified by Department of State IT and end-user projects.

2.0 Background:

School of Applied Information Technology (FSI/SAIT) is responsible for training both IT professionals and end-users for the entire Department of State (DoS).

3.0 Scope:

SAIT is located at the Arlington campus, but provides instructional support to many Department of State Embassies, Consulates, and Domestic locations on a short term basis. All positions assigned to the Business Applications Division, the Enterprise Technology Division, and the Research and Learning Development Division will require at the minimum a Secret Clearance.

The work requirements for all contractors will be determined by the Program Managers and the needs of the Department of State. Training may be required at other DoS locations, both domestic and overseas. Performance of these services will occur only as authorized by specific task orders detailing dates, tasks, and schedules. There will be no limit to the number of orders issued under the BPA. The Government may also issue orders requiring services at multiple locations. There is no specific commitment by either party, until dates, tasks, and schedules are mutually negotiated by individual order.

4.0 Position Descriptions:

4.1 CLIN001- Program Analyst I:

Coordinate the development and implementation of resources allocation for program funding.

Participate in the annual budget process and prepares detailed cost estimates for technical training courses. Work with SAIT's budget officer to ensure proper accountability of funds and funding initiatives. Plan, design, and conduct studies to include risk analyses, contingence planning and feasibility studies. Provide regular expenditure reports to SAIT management.

Manage the day-to-day activities of the program assigned. Incumbents may be required to travel abroad.

The key work requirements for the support personnel will include, but not be limited to:

*Highly proficient in the latest Microsoft Office suite and products approved by the Department, particularly in Outlook, Excel, Word, PowerPoint, SharePoint and Project Management Preparation of official communications, memorandums and compilation of replies

*Reviews proposed training plans to ensure it complies with US Government regulations and completeness of information *Supports for overseas training trips by instructors, including preparation of cost estimates, requests for visas and logistical support of training material.

*Check rosters for all technical courses on a weekly basis and then e-mails prospective students with information on class preparation and scheduling.

*Acts as the primary point of contact with the Registrar's office to resolve training issues for students for program assigned.

*Tracking of funds on a post-by-post basis through the entire cycle of obligation, liquidation, and de-obligation by using ILMS and GFMS operations *Preparation of weekly status reports that include funding, training schedules and student enrollment *Prepares reports of attendance using the software database (STMS).

*Manages special projects oversight and design and implementation *Attends onsite and offsite meetings as required *Assists with the book and equipment inventory as needed.

*Creates budget reports and memos to show Fiscal Year (FY) needs, changes, and requirements.

*Creates reports and memos to show annual budgetary needs, changes, and projections.

SECRET Clearance required.

4.2 CLIN002-OPERATIONS Training LEVEL ONE:

Individual will instruct new Information management personnel on PC based telecommunication systems used at embassies and consulates worldwide with emphasis placed on procedures as outlined in the Foreign Affairs Handbook (FAH), ACP 127 Format, Diplomatic Pouch and communication security. Prior knowledge of Embassy and Consular organizational structure is helpful.

Certifications and experience must include:

a. A+ CompTIA

b. CTT+ and/or MCT

c. Field experience in current Microsoft Desktop, Server and Exchange Server

d. 2 tours or 6 years equivalent experience in these areas:

Operate a PC based automated telecommunications system to include software configuration, addressee tables, originator tables, dissemination tables, message processing, document storage, document retrieval, and hardware configuration. This position requires basic Communication Skills. Basic Communications Skills: ACP-127 Format, Telegram Processing, SMART Messaging System, Pouching, Secure Telephone, COMSEC.

4.3 CLIN0003-OPERATIONS Training level TWO:

In addition to experience and certifications detailed below, those in section 4.2 are also required. Incumbent(s) provide instruction, set-up, maintenance and all administrator duties on the Department's new desktop telegram distribution system at overseas Embassies and Consulates.

CERTIFICATION AND EXPERIENCE MUST INCLUDE:

a. Current Windows Server

b. Current Exchange Server

c. The Department's current desktop telegram distribution system.

d. Familiar with the architecture and telegram flow of the State Department Messaging System

e. Perform System Administrative duties, database maintenance, and end-user functions.

GENERAL REQUIREMENTS FOR ALL LEVELS of OPERATIONS TRAINERS:

The contractor shall provide operational and maintenance training on computers and computer related hardware. The instructor must be a highly skilled Information Technology professional.

Teach related courses. Each individual will be responsible for the classroom setup, which includes setting up computers and instruction material. In addition, the instructor prepares student evaluations to include discussion on performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance.

Must have excellent organizational, interpersonal and communication skills, both oral and written; be able to present state of the art training concepts and methodologies to students within the Department and other government agencies. Must have experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction. Special projects as required, to include but not limited to attending special seminars and training to gather information for exercises, curriculum development and presentations. Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of State Department employees. During the performance of the contract, the contractor shall be required to provide professional and technical experience and expertise with hardware, operating systems software, certifications and related firmware currently being utilized by the Department. Incumbent (s) must be able to obtain passport and travel overseas if needed.

4.4 CLIN0004-COMPUTER SYSTEMS Training level one (Basic level):

Provide stand-up classroom training in Department-supported CompTIA curriculums, Microsoft curriculums and Department of State (DoS) proprietary platforms in support of SAIT and DoS programs.

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. A+ CompTIA

b. Network+ CompTIA

c. Security+ (CompTIA)

d. CTT+ CompTIA

e. Microsoft Certified IT Professional - Enterprise Desktop Support Technician 7/Enterprise Desktop Administrator 7

f. Current Microsoft Certified Trainer - MCT

g. Delivers Microsoft Official Curricula (MOC)

SECRET Clearance required.

4.5 CLIN0005-Computer Systems Training Level TWO (Intermediate LEVEL):

In addition to experience and certifications detailed below, those in section 4.4 are also required. Incumbent(s) provide training on any Microsoft Course that a Microsoft Certified Trainer is authorized to teach.

CERTIFICATION & EXPERIENCE must include level one requirements and in addition the following:

a. Microsoft Certified IT Professional - Current MCITP as a "Windows Server Enterprise Administrator" and "Exchange Server Enterprise Messaging Administrator 2010" or Microsoft Messaging Administrator

b. Current Microsoft SharePoint Administrator (MCTS Microsoft Office SharePoint Server 2007 or 2010 equivalent.)

c. Virtualization Technologies as determined by SAIT

4.6 CLIN0006-ComPuter Systems Training level Three (Advanced Level):

Certification and experience must include level one and level two requirements. In addition to the followings:

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. CISSP Certified Information Systems Security Professional Instructor and/or

b. Citrix Certified Administrator (CCA) and/or

c. Expertise in enabling software (such as Symantec Ghost) and virtualization technologies (such as VMWare or Hyper-V) as determined by SAIT Successful candidate(s) provides training on any Microsoft Course that a Microsoft Certified Trainer is authorized to teach and the current version of SQL server.

4.7 CLIN0007-COMPUTER END USER TRAINING LEVEL ONE (BASIC LEVEL):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. Perform other duties as assigned. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products.

Instructors provide training described above and has the following certification:

Microsoft Certified Application Specialist/Microsoft Office Specialist (MCAS/MOS or the certification of the latest Microsoft desktop application approved by the Department of State) in three of the following five subjects: Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

Recommended certifications Microsoft Certified Trainer (MCT)

4.8 CLIN0008-COMPUTER END USER TRAINING

LEVEL TWO (Intermediate LEVEL):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products.

Instructors provide training described above and has the following certification and experience providing training in:

*Microsoft Certified Application Specialist/Microsoft Office Specialist (MCAS/MOS or the certification of the latest Microsoft desktop application approved by the Department of State) in three of the following five subjects: Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

In addition instructor has extensive experience in two of the following areas:

*Publisher (Beginner and Intermediate) *MS Visio (Beginner and Intermediate) *MS SharePoint (Beginner and Intermediate - with SharePoint Designer) *MS Project (Beginner and Intermediate) *Adobe Connect (Beginner and Intermediate)

Recommended certification:

*Microsoft Certified Trainer (MCT)

4.9 CLIN0009-COMPUTER END USER TRAINING LEVEL THREE (Advanced Level):

Provide training on both commercial off-the-shelf software (COTS), such as Microsoft or Adobe, and custom applications developed by and/or for the State Department. COTS software includes Introduction and Intermediate training levels in the latest approved Department of State versions of MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access, MS SharePoint (with SharePoint Designer), MS Project, MS Publisher, MS Visio, Adobe Connect and other approved Department of State COTS products. Instructors provide training described above and has the following certification and experience providing training in:

*Microsoft Certified Application Specialist (MCAS or the certification of the latest Microsoft desktop application approved by the Department of State) in four of the following five subjects:

Access, Excel, Outlook, PowerPoint, and Word. Instructor will be required to update the credentials within sixty days if the Department moves to a new desktop application suite. The time required to update credentials cannot be charged against the contract.

In addition instructor has extensive experience in three of the following areas:

*Publisher (Beginner and Intermediate) *MS Visio (Beginner and Intermediate) *MS SharePoint (Beginner and Intermediate - with SharePoint Designer) *MS Project (Beginner and Intermediate) *Adobe Connect (Beginner and Intermediate)

Recommended certification:

*Microsoft Certified Trainer (MCT)

General Requirements for all levels of COMPUTER TRAINERS:

1. Teach related courses. Also be responsible for the classroom setup, which includes setting up computers and instruction material. In addition, prepare student evaluations to include performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance.

2. Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies.

3. Must have experience as an instructor in adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

4. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations.

5. Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.

6. Update curriculums and courseware for courses as required to meet industry and DoS standards.

7. Design and participate in workshops, seminars, and review sessions.

8. Be the lead instructor in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material.

9. Design seminars and workshops to meet the needs of specialized users as needed.

10. Provide one-on-one tutoring and review sessions for students from time-to-time to augment classroom training.

11. During the performance of the contract, the contractor shall be required to provide professional and technical experience and expertise as described above.

12. Must be able to travel to domestic and overseas locations to conduct training.

SECRET Clearance required.

4.10 CLIN010-TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL ONE (BASIC LEVEL):

Main courses of instruction include: YW-142 Basic Telephone and YW- 286 Simulated Operations, but are not limited to these courses.

CERTIFICATION & EXPERIENCE MUST INCLUDE:

a. Telephone Security - Background and working knowledge of Tempest, Operational Security, Communications Security (COMSEC) and Telephone Security Group (TSG) principles are required.

b. Basic Telephone - Background and working knowledge of engineering, standard installation, operation and maintenance procedures are required. Instructor is required to train Information Management Specialist (IMS) and Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and other government agencies and groups.

c. Instructor needs a solid understanding of Telephony terminology and industry standards.

Must have the ability to explain and communicate these items to a novice level.

d. Key System background and knowledge of key systems is desired.

e. Certified Technical Trainer (CTT+) certification is required within 90 days of starting work.

4.11 CLIN011-TECHNICAL TELEPHONE SYSTEMS TRAINING LEVEL TWO (ADVANCED LEVEL):

Successful candidates for this position will have the responsibility to train DoS Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and employees from other U.S. Government agencies on a variety of telephone systems and related equipment.

EXPERIENCE & CERTIFICATIONS:

Background and working knowledge of engineering, standard installation practices, operation and maintenance procedures are required Nortel CS1000E: the course instructor needs:

Background and Knowledge of Nortel Meridian Family of switches including CS1000E Call Server. Vendor Certification is required.

Background and working knowledge of Nortel Meridian Family of switches such as 11C, 51C, 61C, and 81C PBX systems at Succession 3.0 or higher. Vendor Certification is desired.

Advanced Nortel Meridian, Call Pilot, Digital Trunk Interface and Primary Rate Interface (DTI/PRI) and Optivity software and procedures. Vendor Certification is desired for these items.

Business Communications Manager (BCM). Background and Knowledge of the Business Communication Manager Telephone Switch is needed by the course instructor. Vendor Certification is desired.

Call Accounting Systems - Background and working knowledge of Call Detail Recording for Business Communications Manager (BCM) and Meridian Systems.

Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBill.

The course instructor needs background and knowledge in Voice Over Internet Protocol (VOIP) to include a working knowledge of routers.

Key system background and knowledge of the key systems is desired.

Telephone Security - Background and working knowledge of Tempest, Operational Security, Communications Security (COMSEC) and Telephone Security Group (TSG) principles are desired.

Certified Technical Trainer (CTT+) certification is required within 90 days of starting work.

4.12 CLIN012-TECHNICAL RADIO SYSTEMS TRAINING LEVEL ONE (BASIC LEVEL):

Courses include: YW-268 Local Emergency and Evacuation Network, YW- 266 Diplomatic Security Course, YW- 269 Diplomatic Security Workshop, YW-286 Simulated Operations and YW-344 Regional Emergency and Evacuation Network. Other courses may be added in the future.

CERTIFICATION & EXPERIENCE must include:

Background and working knowledge of radio fundamentals, operation, installation, employment, logistics and maintenance of a broad frequency spectrum are required. Instructor is required to train Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), Diplomatic Security (DS) and other government agencies and groups. A basic understanding of computer network concepts is highly desirable.

A CTT+ (Certified Technical Trainer +), CompTIA certification is required.

4.13 CLIN013-TECHNICAL RADIO SYSTEMS TRAINING LEVEL TWO (ADVANCED

LEVEL):

CERTIFICATION & EXPERIENCE must include all level one requirements in addition to the following:

a. Certified radio technician. - Must meet parameters set by Office of Personnel Management (OPM) on valid certified/trained experience level technician.

b. Component level troubleshooting and diagnostic procedures.

c. Extensive knowledge of test equipment, tools sets and kits.

d. Experienced in requisitioning and tracking logistics requirements to include repair parts, technical manuals and supporting equipment.

e. Knowledge of equipment inventory control.

f. Possess at a minimum an FCC technician license.

4.14 CLIN014-TECHNICAL CISCO SYSTEMS TRAINING:

Courses include: YW-264 Cisco Certified Network Associate Technologies. YW-286 Simulated Operations, YW-286 Simulated Operations CERTIFICATION & EXPERIENCE must include:

Current MCSE, Current Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP), and Certified Cisco System Instructor (CCSI). Must have a strong foundation in and apprentice knowledge of networking.

Must be able to install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.

Experienced in designing and planning Cisco labs is required.

General requirements for both levels OF TECHNICAL TRAINERS:

1. Incumbent will be responsible for the classroom setup, to include setting up computers, equipment and instruction material and aids. Prepare student evaluations to include performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance.

2. Must have excellent organizational, interpersonal and communication skills, both oral and written, able to present state of the art training concepts and methodologies to students within the Department of State and other government agencies.

3. Must have experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

4. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations.

4.15 CLIN015-TECHNICAL SUPPORT SPECIALIST

The contractor shall support the operational readiness of SAIT setup/fixes classrooms space at FSI. The Director and Branch Chief/Program managers will assign tasks. These shall include, but not limited to the on-site management of PC's, Printers, and other information resources in the classroom network. Contractor shall check classrooms PC's and refresh their hard drives images before the start of every course, or as needed.

Monitor the status and location of equipment preparatory for NEPA. Substitute new equipment for old; identify and replace inoperable components. Setup, test, and install software on classroom workstations. Prepare Ghost (or similar imaging software) images of classrooms workstation. Provide technical support to instructors on an as needed.

CERTIFICATION or EXPERIENCE TO INCLUDE:

a. Hold one of the following current Microsoft Certifications MCP, MCSE or MCSA.

b. Should be A+ CompTIA and/or Network Plus CompTIA certified.

c. Experience and understanding in conduit layout and duct cabling installation practices and standards desired.

d. Experience and understanding in serial and high-speed serial standards desired.

e. Experience and understanding in Category 5 / 6 and fiber optic cabling standards desired.

f. Experience with telephone, crypto, radio, network, computer and fire codes in relation to standard installation practices and applied standards desired.

g. Background, knowledge or experience with the following Communications Systems: Mitel, Nortel-Meridian, Motorola, and Nortel-Norstar desired.

h. Must have excellent organizational, interpersonal and communication skills, both oral and written; must be able to present state of the art installation drawings (i.e. AUTOCAD) and documentation for use within the Department and presentation to other government agencies.

i. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for installation and setup of upgraded and new technology.

During the performance of the contract, the contractor shall be required to provide professional and/or technical personnel with experience and expertise as described above to complete the upgrade projects.

4.16 CLIN016-Test Center Administrator:

The responsibilities of the Test Center Administration include a working knowledge of the Polaris Scheduling System for Prometric, PearsonVue Test Center Manager Scheduling Systems, and Microsoft Certiport MCAS delivery system all three are crucial for delivering for all aspects of test delivery. Other responsibilities include, but are not limited to:

a. Test Proctor for Prometric, Microsoft Certiport MCAS testing and PearsonVue Testing

b. Schedules and downloads tests, uploads exam results to Prometric via Prometric Testing Center Agent (TCA) and PearsonVue test Manager Agent

c. Maintains POLARIS Registration System and PearsonVue Registration System

d. Schedules same-day testing through Polaris/PearsonVue Manager system

e. Updates and maintains Polaris files and PearsonVue files on tests status

f. Open/close test center dates for testing using Polaris and PearsonVue Test Manager

g. Monitors audio and visual performance during testing

h. Assists with Frankfurt and Fort Lauderdale test center requirements as needed to include sister station requiring Certiport MCAS testing

i. Maintains the records log for Prometric and PearsonVue

j. Maintains up to date database of test results

k. Manages the day-to-day activities of the SAIT Technical Training Voucher program, including the development and implementation of voucher program policies/procedures;

l. Assigned duties as Prerequisite Administrator for online registration process, responsible for management of database and verification of technical certifications for training approval.

m. Requisition vouchers from Knowlogy, PearsonVue, CertiPort MCAS Vouchers and CompTIA as needed for all IT Microsoft, CCNA and A+, Network+, Citrix testing CertiPort testing MCAS for FSI, Ft. Lauderdale, Frankfurt, Manila and Cairo

n. Maintains accountability of all vouchers and control dissemination of all vouchers used for the three SAIT testing centers

o. Distance Learning / Fast Track Vouchers Programs - maintain accountability of vouchers and control dissemination of vouchers used for Distance Learning / Fast Trac programs

p. Maintains an up to date check-out log of materials temporarily issued to students

q. Acts as the primary point of contact with the Registrar's office to resolve training issues for students for Certification relevant to class requirements

r. Preparation of weekly status reports that include funding, training and student enrollment on DL course.

s. Assists with budget reports and memos to show Fiscal Year (FY) needs, changes, and requirements.

t. Provides cumulative statistics to the Dean of SAIT

u. Provides cumulative statistics and reports to RLD and ET Division Chiefs as needed

v. Manages the Book Inventory for the Enterprise Technology Division.

w. As a proctor, assist students who are in pursuit of earning their Microsoft Certified System Engineers (MCSE) accreditation by adjusting schedule to accommodate students who would otherwise be unable to earn their certification prior to reporting to their next duty station. The incumbent is responsible for administration of the database tracking for those personnel who are new hires, current IMS, or IMTS who will be enrolling in future courses.

x. The incumbent is responsible for weekly reporting to the RLD Division Chief results of all test scores in the form of pass/fell and number of students took the tests. Further, on an as-needed basis, proctor exams and provide exam scheduling for all IT and Certiport MCAS testing for students on the Arlington campus.

4.17 CLIN017-SYSTEMS STAFF- SUPPORT TECHNICIAN (LEVEL ONE):

Provide support, troubleshooting and management of SAIT training PCs, LANs and networks.

Perform classroom setups in accordance with industry-standard and in-house setup guides and procedures. Troubleshoot hardware and software issues within the classroom environments, resolve, and update applicable documentation.

Required certifications and experience for this position:

*CompTIA A+ *CompTIA Network+ *Current Microsoft Certified Systems Administrator (MCSA) acceptable to the Department *6 months or more experience in classroom configuration setup, maintenance, and creation preferred *Functional knowledge on the use, administration, and features of enabling technologies such as Symantec Ghost, VMWare, Hyper-V, and VirtualPC

4.18 CLIN018-SYSTEMS STAFF SUPPORT TECHNICIAN (LEVEL TWO):

Individual must possess the requirements listed in 4.17 and the following:

*Build, manage, and maintain classroom environments (hardware, software, and configuration) to specification for successful delivery of curriculum that is taught.

*Provide data collection, analysis, and reporting to management on classroom setups and recurring issues.

*Assist the government property control officer in the maintenance and administration of tracked inventory.

*Provide feedback and guidance to management on improvements for processes and programs which may not be optimal, implement approved changes in a systematic and documented method *Coordinate documentation: arrange for new documentation to be created, and maintain existing documentation of processes, systems, and procedures for the office.

Required certifications and experience for this position:

*1 or more years of demonstrated project management or inventory control experience *Current acceptable Microsoft Certified Systems Engineer certification or MCITP (preferred) credentials to the Department

4.19 CLIN019-CLASSROOM SUPPORT ENGINEER:

Individual must possess the requirements in 4.18 plus the following:

*Assist CST I/IIs in completion of tasks *Provide mentoring and trouble-shooting assistance for high level issues.

*Keep current with new and emerging technologies.

*Develop, propose, and implement project plans for alternative processes or new and emerging technologies designed to increase efficiency

*Collaboratively create milestone documents with management to track project performance and successes

Required certifications or experience for this position:

*2 years of demonstrated IT project management

4.20 CLIN 020 Program Analyst/ISO-9001 Document Control Administrator (DCA):

The incumbent to the Program Analyst/ISO-9001 Document Control Administrator (DCA) position handles the functionality of both the ISO 9001 Document Control Administrator (DCA) and the Program Analyst. Location of position is at the Foreign Service Institute, Arlington, VA.

As the Program Analyst, coordinates the development and implementation of resource allocation for program funding. Provides all annual budgetary needs within the program, as well as process and prepare detailed cost estimates for system administration training courses.

Coordinate with SAIT's budget officer to ensure proper accountability of funds and funding initiatives. Plan, designs, and conduct studies to include financial risk analyses, contingency planning and feasibility studies. Provide regular expenditure reports to SAIT management.

Manages day-to-day activities of the program assigned. Incumbents may be required to travel aboard.

The key work requirements for the Program Analyst will include, but is not limited to:

*Creates budget, execution plans, reports and memos to show Fiscal Year (FY) needs, changes, requirements and projections.

*Act as purchasing agent for SAIT/ET. Ensure proper usage and controls of government purchase cards. Inventories all purchases and ensures orders are complete and accurate.

*Authorize training/funding on a case-by-case basis within program requirements and prerequisite completion.

*Tracks authorized funds on a post-by-post basis through the entire cycle of obligation, liquidation, and de-obligation by using ILMS and GFMS operations.

*Prepares status reports that include funding, liquidation, training schedules, and student enrollment.

*Reviews proposed training plans to ensure they comply with US government regulations and completeness of information.

*Provides scheduling requirements towards overall training schedule for program courses.

*Reviews book and equipment needs to meet standard classroom requirements.

*Manages and provides oversight, design and implementation for special projects.

*Provides support for regional training trips by domestic instructors, including preparation of cost estimates and logistical support of training materials.

*Prepares official telegraphic communications, fund cites, travel orders, memorandums, procedures, and compilation of communication by email.

*Check rosters for all system administration courses and emails prospective students with information on class preparation and scheduling.

*Act as the primary point of contact with the FSI Registrar's office to resolve training issues for students within assigned program.

*Attends on and off-site meetings.

*Be highly proficient in the current suite Microsoft Office products. Outlook, Excel and Word required as a minimum.

*As the ISO 9001 Document Control Administrator (DCA) function, serve as the point of contact for all documents that are controlled under the SAIT quality management system.

*The DCA work requirements will include, but is not limited to:

*Maintaining the Master Document List.

*Insuring that all request for document changes have the required paperwork completed.

*Assigns the document changes or completed the document changes as appropriate.

*Ensures all documents in SAIT's quality management system are legible, updated as necessary, that changes and current revision status of documents is properly identified, that relevant versions are available for use, all documents are readily identifiable and controlled, and that obsolete documents are not in use and clearly marked.

*Maintains applicable records of all document changes in accordance with procedures outlined in SAIT's quality management system.

*The ISO 9001 DCA must maintain current Lead Auditor certification/qualifications and covers for the Management Representative (MR) in his/her absence.

4.21 CLIN 021 Program Analyst/ISO-9001 Quality Manager (QM):

The incumbent to the Program Analyst ISO-9001 Quality Manager (QM) position handles the functionality of both the ISO 9001 Quality Manager (QM) and the Program Analyst. Location of position is at the Foreign Service Institute in Arlington, Va. The Program Analyst coordinates the development and implementation of resource allocation for the IT Core program funding.

Provide all annual budgetary needs within the program, as well as process and prepare detailed cost estimates for system administration training courses. Coordinate with SAIT's budget officer to ensure proper accountability of funds and funding initiatives. Plan, design, and conduct studies to include financial risk analyses, contingency planning and feasibility studies. Provide regular expenditure reports to SAIT management. Manage day-to-day activities of the program assigned. Backup other division Program Analyst during their absences. Incumbent may be required to travel abroad.

The key work requirements for the Program Analyst will include, but are not limited to:

*Creates budget, execution plans, reports and memos to show Fiscal Year (FY) needs, changes, requirements and projections.

*Authorize training/funding on a case-by-case basis within program requirements and prerequisite completion.

*Tracks authorized funds on a post-by-post basis through the entire cycle of obligation, liquidation, and de-obligation by using ILMS and GFMS operations.

*Prepares status reports that include funding, liquidation, training schedules, and student enrollment.

*Reviews proposed training plans to ensure they comply with US government regulations and completeness of information.

*Provides scheduling requirements towards overall training schedule for program courses.

*Reviews book and equipment needs to meet standard classroom requirements.

*Manages and provides oversight, design and implementation for special projects.

*Provides support for regional training trips by domestic instructors, including preparation of cost estimates and logistical support of training materials.

*Prepares official telegraphic communications, fund cites, travel orders, memorandums, procedures, and compilation of communication by email.

*Check rosters for all system administration courses and emails prospective students with information on class preparation and scheduling.

*Acts as the primary point of contact with the FSI Registrar's office to resolve training issues for students within assigned program.

*Attends on and off-site meetings.

*Highly proficient in the current suite of Microsoft Office products. Outlook, Excel and Word required as a minimum.

*The ISO 9001 Quality Manager (QM) function serves as the point of contact for corrective and preventative actions and the annual audit schedule.

The QM work requirements will include, but are not limited to:

*The ISO 9001 QM must maintain current Lead Auditor certification/qualifications and covers for the Management Representative (MR) in his/her absence with the authority to sign approval on quality document changes in the absence of the MR.

*Maintains the CPAR database and tracking information for two years after the resolution of each CPAR.

*Is responsible for identification of nonconforming material or the potential for nonconforming material.

*Is responsible for determining whether possible non-conformances submitted by employees warrant the submission of a CPAR.

*If a CPAR is necessary, QM will identify the responsible party, assign a completion date to the resolution of the CPAR, and indicate the disposition of the product/service into the CPAR database as needed.

*Will authorize any non-conformances which require special circumstance dispositions *Will present trends of CPARs at the Management Review, and other activities involving analysis of data and action taken.

*Will determine if shipment should be suspended in cases of nonconforming product en route to SAIT.

*Along with the appropriate representative, will decide disposition of nonconforming product acquired from outside sources.

*Prepares annual audit schedule *Assigns auditors to annual audit schedule *Assigns auditors to verify the effectiveness of actions taken on a CPAR.

4.22 CLIN 022 Senior Management Analyst

The incumbent is a part-time (up to 24 hours a week) management analyst to support the School of Applied Information Technology on two important tasks: (1) ISO 9001 Registration maintenance for School of Applied Information Technology and (2) coordination of the Executive Potential Program (EPP). In addition, the incumbent will assume other tasks as required by the Dean and Associate Dean. ISO 9001 Registration maintenance for the School of Applied Information Technology:

The key work requirements for the Management Analyst will include, but are not limited to:

* Providing maintenance activities of the ISO 9001 Registration for the School of Applied Information Technology.

* Reviewing and analyzing any new processes and procedures to determine revisions required to apply school-wide and comply with ISO 9001 standards.

* Identifying any additional processes and procedures needed to ensure high quality products.

* Developing and documenting the additional processes and procedures after determining the most cost effective and efficient ways to perform the tasks.

* Conducting period audits of processes to ensure compliance with written documentation, identifying deficiencies and working with staff to correct deficiencies and prevent recurrence.

* Aiding external auditors in the annual ISO 9001 re-registration process.

Coordination of the Executive Potential Program (EPP):

The key work requirements for the Management Analyst will include, but are not limited to:

Plan and implementing the Foreign Service Institute School of Applied Information technology’s Executive Potential Program (EPP). The EPP is a DOS long-term training program for four Foreign Service Professionals annually. It consists of nine months of training and developmental at the Foreign Service Institute, the National Defense University and other training institutions in the Washington, D.C. area followed by a one-year assignment as a Special Assistant to the Chief Information Officer or a Deputy Chief Information Officer.

Tasks include, but not limited to:

* Developing the annual themes and modules for the program and planning all of the training and development activities for the participants.

* Developing the master schedule covering the months of September through May each year.

The schedule is a day-by-day calendar showing all activities for each day (classroom and distance learning courses, formal briefings, shadowing, rotational assignments, field trips, and special events, etc).

* Coordinating briefings, field trips, reading assignments, and rotational assignments with subject matter experts throughout the Department and preparing detailed weekly schedules with the topics, presenters, times and places.

* Creating, analyzing and preparing reports of findings for weekly and annual surveys of participants, including follow-up surveys of participants and their supervisors of program effectiveness.

* Preparing instructions for participants to accomplish program components and submit related papers (e.g., shadowing, group project/presentation, white papers, informational interviews, rotational assignments)

* Accomplishing other activities to ensure the effective operation of the program.

Other Taskers

* Assisting the Associate Dean in preparing and coordinating SAIT responses to FSI Director’s Office or Executive Office taskers.

* Undertaking special projects and management analysis activities related to the School of Applied Information technology.

* Providing guidance to SAIT staff on On-the-Job-Training (OJT) course formulation and execution.

Preferred Qualifications:

* Bachelor’s Degree

* At least 10 years experience as a Management Analyst required to analyze, develop and document processes and procedures for ISO 9001 certification

* Knowledge of the State Department and its bureaus required to plan and implement the Executive Potential Program

* Strong Oral and Written Communication Skills

4.23 CLIN023-Information Technology Training Support Assistant The Support Assistant handles differing situations, problems, and deviations in the work of the office according to the supervisor's general instructions, priorities, duties, policies, and program goals. The supervisor may assist the secretary with special assignments.

Duties include, or are comparable to the following:

* Screen telephone calls, visitors, and incoming correspondence; personally respond to requests for information concerning office procedures; determine which requests should be handled by the supervisor, appropriate staff member or other offices, prepare and sign routine non-technical correspondence in own or supervisor's name;

* Schedule tentative appointments without prior clearance. Make arrangements for conferences and meetings and assemble established background materials as directed. May attend meetings and record and report on the proceedings;

* Review outgoing materials and correspondence for internal consistency and conformance with supervisor's procedures; assure that proper clearances have been obtained, when needed;

* Collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff;

* Manage and maintain Outlook and SharePoint scheduling calendars for RLD

* Notify incoming RLD students of available funding and travel requirements for SAIT course attendance;

* Explain requirements concerning office procedures, coordinate personnel, and administrative forms for the office and forward forms for processing.

* Serve as an internal ISO 9001:2008 auditor for SAIT. Work with the auditing team to perform scheduled internal ISO audits noting any deviations and providing suggested remediation to ensure ISO 9001 compliance.

* Serve as the backup to the SAIT Test Center Administrator. In the absence of the administrator, operate testing facilities and systems at SAIT; provide test voucher assistance for student overseas; provide weekly reporting on test results for SAIT management and assist with library services.

The key work requirements for the support personnel will include, but not be limited to:

* Proficient in the latest Microsoft Office suite and products approved by the Department, particularly in Outlook, Excel, Word, PowerPoint, SharePoint

* Preparation of official communications and memorandums

* Become certified as an ISO 9001:2008 auditor

* Know and understand all test center processes

* Reviews proposed travel plans and cost of training students to ensure they comply with US Government regulations and completeness of information

* Check rosters for all RLD training courses on a weekly basis and then email prospective students with information on class preparation and scheduling.

* Generate Student Feedback Surveys using the survey tool “Survey Monkey.”

* Acts as the primary point of contact with the Registrar's office to resolve training issues for students for program assigned

* Preparation of weekly status reports that include funding, training schedules and student enrollment

* Prepares reports of attendance using the software database (STMS).

* Manages special projects oversight and design and implementation

* Attends onsite and offsite meetings as required

* Assists with the book and equipment inventory as needed.

* Provide administrative support for the IRM Executive Potential Program

* Request and track the progress of all GSO work orders and supplies

G.1 Nonpayment of Unauthorized Work No payments will be made for any unauthorized supplies or services, or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor of his own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Office is authorized to change the specifications, terms, and/or conditions of this contract.

H.6 Government Furnished Property The Government will furnish workspace and other appropriate furnishings, computer hardware and software, office telephones, and other material appropriate to the performance tasks.

Secretarial support is unavailable.

All computer resources in use will be Government-furnished.

G.2 Travel Travel outside of Metropolitan Washington, DC may be required for the delivery of training at U.S. Diplomatic Missions located overseas as well as other locations throughout the United States. All travel will be in accordance with the GSA Federal Travel Regulations and the Department of State Travel Regulations. FSI shall assist the contractor in obtaining the necessary country clearances. All travel arrangements, including obtaining “official status” passports, visas, are the sole responsibility of the contractor. All travel shall be by common carrier and at the lowest possible cost to FSI. Should overseas travel be necessary, contractor must obtain Defense Base Act (DBA) insurance for their employee. All travel cost including DBA insurance will be reimbursed upon invoicing. Contractor must provide overhead rate they will charge the Government to process such travel. Local and non-local travel will not be reimbursed under this contract without prior approval and authority by the COR. The Contractor must provide the COR with proposed itinerary to assure travel is performed in the most cost effective manner.

First and business class travel are not authorized under this contract unless specifically approved by the COR. Joint Travel Regulations will be adhered to in this regard.

G.3. REIMBURSEMENT

(a) Personnel Transportation/Travel Costs.

(1) The contractor shall not be paid for travel/parking for contractor personnel who reside in the metropolitan area in which the tasks are being performed. Contractor staff will, however, be reimbursed for authorized mileage based on JTR. Contractor will use Government transportation if available.

(2) For travel costs/personnel transportation other than described in paragraph (a), the Contractor shall be paid on the basis of actual amounts paid to the extent that such transportation is necessary for the performance of services under the contract and is authorized by the COR via each individual delivery order, subject to any limitations herein. G&A and profit on travel expenses will not be authorized.

(3) When transportation by privately owned conveyance (POC) is authorized, the contractor shall be paid on a mileage basis. This mileage rate will not exceed the applicable Government transportation rate as contained in the Joint Travel Regulation (JTR), Volume II, in effect at the time of travel.

(4) The contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirements of the mission and in accordance with good traffic management principles. When it is necessary to use air or rail travel, the Contractor agrees to use coach, tourist class or similar accommodations to the extent consistent with the successful and economical accomplishment of the mission for which the travel is being performed.

(5) The contractor’s invoices shall include evidence such as a receipt substantiating actual costs incurred for authorized travel. In no event will such payments exceed the rates of common carriers. Airfare costs in excess of the lowest customary standard, coach, or equivalent airfare offered during normal business hours are unallowable except when documented and justified in accordance with FAR 31.205-46(d).

(6) Personnel in travel status from, and to the contractor’s designated…