Section_J_-_Attachment_003_QASP.pdf

1. OBJECTIVE

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with Federal Acquisition Regulation (FAR) 46.401 to provide a systematic method for evaluating the Contractor's performance under the Performance Work Statement (PWS) for Portable and Vault Toilet Rental and Servicing at the Golden Gate National Recreation Area (GGNRA), South District.

The purpose of this QASP is to establish the Government's quality assurance surveillance methods for monitoring Contractor performance and verifying that services are performed in accordance with the requirements of the PWS. The QASP identifies the Government's performance objectives, surveillance methods, performance thresholds, and the responsibilities of the Contracting Officer (CO) and Contracting Officer's Representative (COR) for assessing contract performance throughout the period of performance.

This QASP is based on the principle that the Contractor—not the Government—is responsible for the day-to-day management, supervision, quality control, and performance of all contract services. The Contractor shall establish and maintain an effective Quality Control (QC) program to ensure all work complies with the requirements of the contract. The Government will evaluate Contractor performance through surveillance methods described in this QASP and will not duplicate the Contractor's quality control responsibilities.

Government surveillance will focus on verifying that portable toilet rental, servicing, vault toilet pumping, waste disposal, optional services, and associated documentation are performed in accordance with the performance standards established in the PWS.

Surveillance methods may include periodic inspections, random spot inspections, review of service documentation, validation of customer complaints, and other methods necessary to confirm contract compliance.

The Government intends to maintain a cooperative working relationship with the Contractor throughout the contract period to promote continuous improvement, resolve performance issues promptly, and ensure the delivery of clean, sanitary, safe, and accessible restroom facilities that support visitor health, resource protection, and the mission of the National Park Service.

2. MULTI-FUNCTIONAL TEAM (MFT) ROLES AND RESPONSIBILITIES

The Government's Multi-Functional Team (MFT) is responsible for contract administration, performance monitoring, and communication with the Contractor throughout the period of performance. The MFT will monitor Contractor performance in accordance with the

Performance Work Statement (PWS), this Quality Assurance Surveillance Plan (QASP), and applicable Federal Acquisition Regulation (FAR) requirements.

The Government's quality assurance program is intended to verify that the Contractor is meeting the contract requirements. It is not intended to direct or supervise the Contractor's day-to-day operations or replace the Contractor's responsibility for quality control.

2.1 Contracting Officer (CO)

The Contracting Officer (CO) is the only Government official authorized to enter into, administer, modify, interpret, or terminate this contract.

The CO is responsible for:

• Providing overall contract administration and ensuring compliance with applicable procurement regulations.

• Reviewing Contractor performance and ensuring compliance with the terms and conditions of the contract.

• Resolving contractual issues that cannot be resolved by the COR.

• Reviewing documented performance deficiencies and determining appropriate contractual remedies when necessary.

• Issuing contract modifications, exercising option periods, and approving changes to the contract.

• Reviewing Contractor performance information for annual Contractor Performance Assessment Reporting System (CPARS) evaluations.

• Providing final decisions regarding interpretation of contract requirements.

Only the CO has the authority to direct the Contractor to perform work outside the scope of the contract or to modify any contract requirement.

2.2 Contracting Officer's Representative (COR)

The Contracting Officer's Representative (COR) is designated in writing by the Contracting Officer and is responsible for monitoring Contractor performance and documenting compliance with the requirements of the PWS.

The COR is the Government's primary point of contact for day-to-day contract administration and quality assurance activities.

The COR's responsibilities include:

• Monitoring Contractor performance through inspections, service log reviews, and other surveillance methods identified in this QASP.

• Verifying that portable toilet rental, servicing, vault toilet pumping, optional services, and documentation are performed in accordance with the PWS.

• Conducting periodic and random inspections of portable toilets, ADA-compliant units, and vault toilet locations.

• Reviewing Contractor service documentation, service log stickers, and supporting records.

• Documenting performance deficiencies and notifying the Contractor of unacceptable performance.

• Verifying that identified deficiencies have been corrected within the required timeframe.

• Coordinating with park staff regarding visitor complaints, operational issues, and service scheduling.

• Maintaining inspection records and surveillance documentation in the official contract file.

• Recommending acceptance or rejection of services to the Contracting Officer based on Contractor performance.

• Assisting the Contracting Officer in preparing annual Contractor Performance Assessment Reporting System (CPARS) evaluations.

The COR shall not:

• Direct the Contractor to perform work outside the scope of the contract.

• Modify the contract.

• Change the contract price or period of performance.

• Authorize additional work not specifically provided for in the contract.

• Waive contract requirements.

Any request that may affect the scope, cost, or terms of the contract shall be referred to the Contracting Officer for resolution.

2.3 Contractor

The Contractor is solely responsible for managing and performing all services required by the contract and for maintaining an effective Quality Control (QC) program.

The Contractor shall:

• Perform all services in accordance with the PWS and approved service schedules.

• Provide qualified personnel, equipment, vehicles, materials, and supplies necessary to meet contract requirements.

• Conduct routine quality control inspections to verify compliance with the contract.

• Correct deficiencies identified through Contractor quality control or Government surveillance.

• Maintain accurate service documentation and provide records to the COR upon request.

• Notify the COR of conditions affecting contract performance, including emergencies, access issues, equipment failures, or environmental incidents.

• Cooperate with the Government during performance assessments and inspections.

The Contractor remains fully responsible for the quality and timeliness of all services performed under this contract, regardless of the level of Government surveillance.

3.0 PERFORMANCE ASSESSMENT

The contract service requirements are summarized in the Performance Assessment Table below. The table identifies the Performance Work Statement (PWS) paragraph associated with each service, the minimum acceptable performance threshold, and the Government's method of surveillance.

The Contractor's Quality Control (QC) Program and the Government's Quality Assurance Surveillance Plan (QASP) are intended to complement one another. The Contractor is responsible for performing all services in accordance with the contract requirements. The Government will monitor Contractor performance using the surveillance methods identified in this section to verify compliance with the PWS.

Inspection and surveillance activities will be based on performance outcomes rather than continuous oversight of the Contractor's daily operations. The Government reserves the right to increase or decrease surveillance based on the Contractor's demonstrated level of performance.

3.1 Performance Assessment Table

Performance Objective

PWS

Paragraph

Performance Threshold Method of Surveillance

Portable Toilet Rental & Placement

2.1

100% of portable toilets delivered, installed, relocated, and removed in accordance with the approved Service Schedule.

Periodic Inspection; Service Log Review

Portable Toilet Servicing

2.1 No more than three (3) validated service deficiencies per month.

Periodic Inspection

Cleanliness and Sanitation

2.1

Portable toilets remain clean, sanitary, disinfected, odor-controlled, and free of excessive waste accumulation. No more than three (3) validated deficiencies per month.

Periodic Inspection; Spot Inspection

Toilet Supplies 2.1

Toilet paper and hand sanitizer (where applicable) available after each scheduled service. No more than three (3) validated deficiencies per month.

Spot Inspection

Unit Condition 2.3

Doors, locks, vents, seats, dispensers, and ADA accessibility features remain operational. No more than three (3) validated deficiencies per month.

Periodic Inspection

Graffiti and Damage

2.3

Graffiti removed in accordance with contract requirements. Damaged units repaired or replaced within the timeframes established by the COR.

Periodic Inspection

Objective

PWS

Paragraph

Performance Threshold Method of Surveillance

Vault Toilet Pumping

2.2 100% of scheduled and authorized on-call pumping services completed within required response times.

Service Log Review; Inspection

Waste Disposal 2.5 Waste transported and disposed of only at licensed disposal facilities.

Zero unauthorized disposal incidents.

Documentation Review

Environmental Protection

2.6 Zero unauthorized sewage, fuel, or chemical spills resulting from Contractor operations.

Inspection;

Incident Report Review

Health and Safety 2.7 Contractor personnel comply with all applicable OSHA, EPA, and contract safety requirements.

Observation;

Documentation Review

Service Documentation

2.8

Service log stickers updated during each scheduled service. Required service documentation submitted upon request by the COR.

Documentation Review

Optional Services 2.4 Optional services completed within the timeframes authorized by the Contracting Officer.

Inspection; Service Log Review

3.2 Inspection Procedures

The Contracting Officer's Representative (COR) will conduct periodic inspections to verify that the Contractor is performing services in accordance with the Performance Work Statement (PWS).

Government surveillance may include, but is not limited to:

• Scheduled inspections of portable toilet locations.

• Random, unannounced inspections.

• Inspection of ADA-compliant portable toilet units.

• Inspection of National Park Service-owned vault toilets following pumping services.

• Review of service log stickers and Contractor service documentation.

• Verification of scheduled service frequencies.

• Review of customer complaints and Government observations.

• Verification that optional services have been completed as authorized.

• Review of environmental compliance and spill response documentation.

Inspection frequency may be increased when recurring deficiencies are identified or reduced when the Contractor consistently demonstrates satisfactory performance.

Inspection results shall be documented by the COR and maintained in the official contract file.

3.3 Validated Deficiencies

A validated deficiency is a documented failure to perform a contract requirement that has been confirmed by the COR and is attributable to Contractor performance.

Examples of validated deficiencies include, but are not limited to:

• Missed scheduled service.

• Portable toilet not pumped as required.

• Toilet paper or hand sanitizer not restocked.

• Excessive odor resulting from inadequate servicing.

• Waste overflow.

• Damaged unit not repaired or replaced.

• Missing or incomplete service log sticker.

• Unauthorized disposal of waste.

• Sewage spill resulting from Contractor operations.

• Failure to perform authorized optional services within the required timeframe.

Deficiencies caused by vandalism, severe weather, acts of God, or other conditions beyond the Contractor's control will not be counted as validated deficiencies when properly documented and promptly reported to the COR.

3.4 Remedies for Non-Conformance

When Government surveillance identifies unacceptable performance, the COR will notify the Contractor of the deficiency and establish an appropriate timeframe for corrective action based on the severity of the deficiency.

Unless otherwise directed by the Contracting Officer:

• Critical deficiencies affecting public health, safety, accessibility, or environmental protection shall be corrected immediately or within the timeframe directed by the

COR.

• Major deficiencies shall be corrected as soon as practicable, but no later than the next scheduled service unless otherwise directed by the COR.

• Minor deficiencies shall be corrected during the next scheduled service.

The COR may conduct follow-up inspections to verify that corrective actions have been completed.

If the Contractor disagrees with the Government's determination of a deficiency and the issue cannot be resolved through discussion with the COR, the matter shall be referred to the Contracting Officer for a final determination.

Repeated failure to meet the performance thresholds identified in this QASP may result in one or more of the following actions, as appropriate:

• Re-performance of services at no additional cost to the Government.

• Written notice of performance deficiencies.

• Increased Government surveillance.

• Documentation in the Contractor Performance Assessment Reporting System

(CPARS).

• Other contractual remedies available under the contract and applicable Federal Acquisition Regulation (FAR) provisions.

4.0 PERFORMANCE MANAGEMENT

The Government and the Contractor shall work cooperatively throughout the period of performance to ensure contract requirements are consistently achieved and to promote continuous improvement in the delivery of portable and vault toilet services.

Performance management consists of the Contractor's Quality Control (QC) Program, Government Quality Assurance surveillance, documentation of contract performance, and periodic evaluation of Contractor performance. The Government's surveillance activities are intended to verify compliance with the contract requirements and are not intended to replace or duplicate the Contractor's responsibility for quality control.

4.1 Contractor Quality Control

The Contractor is solely responsible for the quality of all services performed under this contract and shall establish, implement, and maintain an effective Quality Control (QC) Program throughout the period of performance.

The Contractor's QC Program shall ensure that contract requirements are consistently met before Government inspections occur.

At a minimum, the Contractor shall:

• Perform routine quality control inspections of all portable toilets and vault toilets serviced under the contract.

• Verify that all scheduled services have been completed in accordance with the approved Service Schedule.

• Ensure portable toilets are clean, sanitary, deodorized, fully stocked, and in proper working condition following each service.

• Verify that vault toilet pumping and cleaning have been completed in accordance with the PWS.

• Maintain current service log stickers on each portable toilet.

• Promptly identify and correct deficiencies discovered during Contractor inspections.

• Maintain documentation of inspections and corrective actions.

• Notify the COR of conditions that may affect contract performance, including damaged units, vandalism, severe weather, access limitations, or environmental incidents.

The Contractor shall continuously evaluate the effectiveness of its Quality Control Program and implement improvements necessary to maintain compliance with contract requirements.

The Government's review of the Contractor's Quality Control Program does not relieve the Contractor of responsibility for meeting all requirements of the contract.

4.2 Government Surveillance

The Government will monitor Contractor performance using the surveillance methods identified in this QASP to verify compliance with the Performance Work Statement (PWS).

Government surveillance may include:

• Scheduled inspections of portable toilet locations.

• Random, unannounced inspections.

• Review of Contractor service logs and service log stickers.

• Observation of Contractor servicing activities.

• Verification of scheduled service frequencies.

• Inspection of vault toilet pumping services.

• Review of visitor and employee complaints.

• Review of Contractor corrective actions.

• Verification of environmental compliance and spill response.

The frequency of Government surveillance may vary throughout the contract period based on the Contractor's demonstrated level of performance.

When Contractor performance consistently meets or exceeds contract requirements, surveillance may be reduced. Conversely, surveillance may be increased when recurring deficiencies, validated complaints, or other performance concerns are identified.

Government surveillance is intended to verify Contractor performance and shall not be interpreted as Government direction or supervision of Contractor employees.

4.3 Performance Meetings

The COR and Contractor may conduct periodic performance meetings throughout the contract period to discuss overall contract performance.

Performance meetings may include discussion of:

• Inspection results.

• Customer complaints.

• Performance trends.

• Recurring deficiencies.

• Corrective actions.

• Upcoming seasonal workload adjustments.

• Special event requirements.

• Opportunities for improving service quality and operational efficiency.

Meeting frequency may be adjusted based on the Contractor's performance and operational needs.

4.4 Contractor Performance Assessment Reporting System (CPARS)

The Government will evaluate Contractor performance in accordance with FAR Part 42 using the Contractor Performance Assessment Reporting System (CPARS).

The COR will monitor and document Contractor performance throughout the contract period and provide performance information to the Contracting Officer to support preparation of the annual CPARS evaluation.

Performance evaluations may consider, but are not limited to, the following areas:

Performance Element

Evaluation Criteria

Quality Compliance with PWS requirements; cleanliness and sanitation of portable and vault toilets; quality of servicing; completion of corrective actions.

Schedule Timeliness of scheduled servicing, on-call response, optional services, and documentation.

Element

Evaluation Criteria

Management Effectiveness of Contractor supervision, communication, staffing, coordination, responsiveness to Government requests, and implementation of the Quality Control Program.

Regulatory Compliance

Compliance with environmental, safety, health, accessibility, and waste disposal requirements.

Small Business Utilization (if applicable)

Compliance with contract requirements related to small business participation and subcontracting goals.

CPARS ratings will be prepared using the evaluation criteria established in FAR Part 42 and applicable CPARS guidance.

The Contractor will be afforded the opportunity to review and comment on the Government's performance evaluation before it is finalized in CPARS.

4.5 Continuous Improvement

The Government encourages the Contractor to identify opportunities to improve operational efficiency, service quality, visitor satisfaction, and protection of park resources throughout the contract period.

Recommendations for improvements may include:

• Adjustments to service routes.

• Improved scheduling efficiencies.

• Enhanced sanitation practices.

• Environmental protection measures.

• Improved communication procedures.

• Operational innovations that improve service delivery without increasing contract cost or reducing contract requirements.

Continuous improvement initiatives shall not modify the contract requirements unless approved in writing by the Contracting Officer.

5.0 QASP REVISIONS

This Quality Assurance Surveillance Plan (QASP) is a living management document and may be revised throughout the period of performance to improve the Government's surveillance of Contractor performance. Revisions to this QASP shall not modify the terms and conditions of the contract or the requirements of the Performance Work Statement

(PWS).

The Contracting Officer (CO) and Contracting Officer's Representative (COR) are jointly responsible for reviewing the effectiveness of this QASP and recommending revisions, as necessary, to improve performance monitoring, surveillance methods, inspection procedures, and documentation.

The QASP shall be reviewed periodically throughout the contract period and may be updated when any of the following occur:

• Changes to the Performance Work Statement (PWS) or contract requirements.

• Changes to service locations, service frequencies, or optional services.

• Changes in Government surveillance methods.

• Recurring performance deficiencies that require additional monitoring.

• Significant changes in park operations, visitor use patterns, or resource management priorities.

• Changes to applicable Federal Acquisition Regulation (FAR) requirements, National Park Service (NPS) policies, or other governing guidance.

• Lessons learned that improve the effectiveness or efficiency of Government quality assurance activities.

Revisions to this QASP shall be coordinated between the CO and COR and documented in the official contract file. Updated versions of the QASP shall be provided to all Government personnel responsible for contract administration and quality assurance surveillance.

Changes to this QASP shall not:

• Direct or supervise the Contractor's day-to-day operations.

• Modify the Contractor's responsibilities under the contract.

• Change the Performance Work Statement (PWS).

• Alter the contract price, period of performance, or other contractual terms and conditions.

Only the Contracting Officer has the authority to modify the contract through a written contract modification.

APPENDIX A

COR INSPECTION CHECKLIST

Portable and Vault Toilet Rental and Servicing

Contract: _______________________________________

Inspection Date: _________________________________

Inspection Time: _________________________________

Inspector (COR): ________________________________

Location: _______________________________________

Contractor Representative (if present): ___________________

Inspection Type

☐ Scheduled Inspection

☐ Random Inspection

☐ Follow-Up Inspection

☐ Complaint Investigation

☐ Optional Service

☐ Special Event

☐ Vault Toilet Pumping

PERFORMANCE ASSESSMENT

Performance Objective PWS Paragraph Acceptable Unacceptable Comments

Portable toilet located at approved location. 2.1 ☐ ☐

Correct number and type of units (Standard/ADA). 2.1 ☐ ☐

Unit clean and sanitary. 2.1 ☐ ☐

Interior surfaces cleaned and disinfected. 2.1 ☐ ☐

Unit free of excessive odors. 2.1 ☐ ☐

Holding tank adequately serviced (no overflow). 2.1 ☐ ☐

Toilet paper adequately stocked. 2.1 ☐ ☐

Hand sanitizer stocked (where required). 2.1 ☐ ☐

Exterior free of excessive dirt and debris. 2.1 ☐ ☐

Surrounding area free of litter and servicing debris. 2.1 ☐ ☐

Service log sticker current. 2.8 ☐ ☐

Doors operate properly. 2.3 ☐ ☐

Door locks functional. 2.3 ☐ ☐

Ventilation unobstructed. 2.3 ☐ ☐

Seat and toilet components undamaged. 2.3 ☐ ☐

ADA accessibility features operational (if applicable). 2.3 ☐ ☐

No leaks observed. 2.3 ☐ ☐

Graffiti within acceptable limits or removed per contract. 2.3 ☐ ☐

Unit structurally sound and safe for public use. 2.3 ☐ ☐

VAULT TOILET INSPECTION

(Complete only when applicable.)

Performance Objective PWS Paragraph Acceptable Unacceptable Comments

Vault pumped as required. 2.2 ☐ ☐

Vault toilet clean and sanitary. 2.2 ☐ ☐

Toilet risers and seats cleaned. 2.2 ☐ ☐

Floor free of waste and debris. 2.2 ☐ ☐

No leaks or structural damage observed. 2.2 ☐ ☐

Waste properly removed. 2.5 ☐ ☐

ENVIRONMENTAL COMPLIANCE

Performance Objective PWS Paragraph Acceptable Unacceptable Comments

No sewage spills observed. 2.6 ☐ ☐

No chemical or fuel spills observed. 2.6 ☐ ☐

Contractor protected surrounding resources. 2.6 ☐ ☐

Waste transported and disposed of properly. 2.5 ☐ ☐

DOCUMENTATION REVIEW

Performance Objective PWS Paragraph Acceptable Unacceptable Comments

Service log sticker completed. 2.8 ☐ ☐

Optional services documented (if applicable). 2.4 ☐ ☐

Required documentation available upon request. 2.8 ☐ ☐

DEFICIENCIES OBSERVED

Describe any deficiencies observed during the inspection, including the location, unit number (if applicable), and nature of the deficiency.

CORRECTIVE ACTION REQUIRED

☐ No corrective action required.

☐ Contractor notified during inspection.

☐ Follow-up inspection required.

Required Completion Date: ___________________________

INSPECTION SUMMARY

☐ Contractor performance met contract requirements.

☐ Minor deficiencies identified.

☐ Major deficiencies identified.

☐ Critical deficiency identified.

☐ Recommend follow-up inspection.

COR Signature: ________________________________________

Date: ______________________