Attachment_E_-_Performance_Requirements_Summary.pdf

ATTACHMENT E

PERFORMANCE STANDARD

REQUIREMENTS

SUMMARY

Attachment E Performance Requirements Summary

Task Performance Standard Acceptable quality Level

(AQL)

Surveillance Method

Scope of Work *Household Effects Work Requirements* Crated Household Effects Contractor shall externally inspect and weigh lift vans upon arrival.

100% 100%

Inspection Crated Household Effects Arriving lift vans in “poor condition” are opened and contents inspected, inventoried, and placed in storage crates.

100% 100%

Inspection

Loose Packed Household Effects

Inspect arriving loose pack HHE (Household Effects). 100% 100% Inspection

Loose Packed Household Effects

Determine any exceptions. 100% 100% Inspection

Quality Packing Verification

Contractor shall check that proper type and degree of packing has been preformed.

100% 100% Inspection

Preparation Inventory/ Bingo Card

Contractor shall prepare a legible inventory.

100% 100% Inspection

Storage Upholstery / Overstuffed Furniture and

Rugs

Contractor will assign lot number which will be placed on storage crate.

100% 100% Inspection

Placement of Storage Crates

Contractor shall place storage crates into warehouse and note location in electronic and written form.

100% 100% Inspection

Locator System Contractor shall develop and maintain an accurate record and locator systems.

100% 100% Inspection

Upholstered and overstuffed Furniture Storage Requirements

Upholstered and overstuffed Furniture shall be placed in special storage.

100% Inspection, Surveillance

Locator System for

Upholstered / Overstuffed Furniture Storage

Contractor shall develop and maintain an accurate records and locator systems for upholstered / overstuffed furniture.

Inspection, Storage Requirements- Overstuffed Storage

Crates

Moth repellent shall be placed in overstuffed storage crates at time of placing into storage, written notification given to Department of State.

100% 100% Inspection

Storage Requirements- Overstuffed Storage

Crates

Moth repellent is replaced in oversized storage crates every six

(6) months, written notification given to Department of State.

100% 100% Inspection

Rug Storage Rugs shall be stored in fully enclosed rug tubes or rug cartons in rug rack

100% 100% Inspection, Rug Storage Restriction No more than two (2) rugs are to be stores in each tube or carton. 100% 100% Inspection.

Rug Storage Requirement Moth repellent placed periodically in rug tubes or rug cartons, at least every six (6) months, written notification given to Department of State.

100% 100% Inspection

Warehouse Receipt Warehouse Receipt Warehouse Receipt (Location Sheet) submitted to the COR for approval five (5) days after contract award.

100% 100%

Inspection Warehouse Receipt

Requirements Warehouse receipt includes name of owner on storage lot, a lot number, number of storage crates, gross and net weights of each storage crate, and total gross and net weights of storage lots.

Warehouse receipt accompanied by inventory and rider to inventory, including number of items deposited, kind of items, condition of shipments received and shipment weights.

100% 100% Inspection

Removal of effects from storage

Depositor or anyone authorized by depositor allowed to access storage.

100% Inspection, Customer Complaint

Removal of effects from storage

After segregation and or partial removal is preformed, a new nonnegotiable Warehouse Receipt and updated inventory is preformed.

100% 100% Inspection

Inventory Loose Pack Household effects No Packed By Owner (PBO) cartons/boxes accepted. 100% 100%

Inventory Accuracy Contractor makes necessary corrections on “rider to inventory” 100% 100% to preclude any general and/or non-descriptive terms. Inspection Inventory Expectations/

Discrepancy Contractor shall prepare rider to inventory, noting exceptions and/or discrepancies in carries inventory, such as “no numbers” and or non-receipt of HHE items.

100% 100% Inspection

Reporting Requirements for Damaged HHE

Contractor will note HHE items damaged upon arrival not noted by carrier’s inventory.

100% 100% Inspection

Inventory Requirements Storage/ Exceptions

Contractor notifies on-sight government representative of all exceptions as to the conditions of goods listed on inventories.

Contractor takes digital pictures as documentation as directed by on-sight government representative.

100% Inspection, Surveillance

Condition of Goods Verification

Government on-sight representative will oversee all packing and unpacking, the owner or his agent, the government on-sight representative when owner is unavailable and contracting representative sign inventory certifying correctness.

100% Inspection, Surveillance

Inventory Form Requirements

Complete accurate inventory, inventory forms specify owners name, date of receipt of shipment, lot number, name of contractor, description of container, explanation of condition symbols. Copy of original inventory and rider given to owner

100% Inspection, Customer Complaint

Identification of Storage Lots

Outside storage crate identified by inventory number, lot number, and name of Government employee. Bingo card must be prepared at time of loading each HHE item into storage crate, listing contents by storage crate by inventory number.

100% 100% Inspection

Preparation of Inventory for Loose Packed HHE Effects w/o Inventory

Under direction of on site government representative contractor prepares an inventory.

surveillance

Contractor requirements – Preparations of inventory

Contractor records in the inventory any defects of good received.

Inventory shall list articles of furniture.

100%

Preparation of Inventory- Discrepancies in articles

General/non-descriptive terms such as “household effects” shall not be used by contractor in inventory records and will avoid terms like ‘marred’, ‘scratched’, ‘soiled’, ‘worn’, ‘gouged’, and the like, unless they are supplemented with a statement describing the degree and location of the exception.

Preparation and Packaging of Unaccompanied Air Baggage (UAB) shipments

UAB All UAB articles packed by the contractor(s) in a manner consistent with the protection specified for these items in the current DOD 4500.9R (DTR Part IV Personal Property) Standards for the Preparation of Household Goods for Shipment and Storage and Related Services

100% 100% Inspection

UAB Packing Container Requirement

All articles shall be packed into a shipping container of suitable capacity so that all usable space is utilized that will ensure a shipment of the least tare weight and smallest cubic measurement that is compatible with safe transportation to destination without damage to container or contents

100% 100% Inspection

UAB Shipping materials All cartons, boxes, wrapping and cushioning materials and shipping containers used by the contractor in the performance of services under this contract shall be new, clean, dry, and free from any substance injurious to the article to be packed

100% Inspection, Customer Complaint

C.5.4 UAB Shipping Container Requirements

All UAB shipping containers shall be triple-wall fiberboard boxes in accordance with the provisions of Federal Specification PPP-B-640. Where clothing, fabrics or similar items subject to damage by creasing or wrinkling are packed by the contractor, a full telescoping type carton of a depth not less than 30.48 centimeters (12 inches) and a length approximately 91.44 centimeters (36 inches) and a width approximately 60.9 centimeters (24 inches) must be employed.

100% 100% Inspection

UAB – Bulky Items Articles too bulky or of irregular shapes which cannot readily fit into the specified shipping container must be wrapped in a cushioning material, then in corrugated fiberboard and over-wrapped with waterproof barrier material and banded

100% 100% Inspection

UAB Weight

The maximum weight of any packed UAB container shall not exceed 90.72 Kilograms gross weight (200 pounds) without prior approval of the authorizing Government Agency.

UAB Contractor Safety Requirement

The Contractor will ensure, to the best of its ability, that there are no combustible, corrosive and/or other potentially hazardous items packed in UAB shipments.

100% 100% Inspection

Requirements for Packing of Household and Personal Effects Contractor Requirements Effects export packed shall be stowed into a container of suitable capacity so that all usable space is utilized that will ensure a shipment of the least tare weight and smallest cubic measurement that is compatible to safe transportation to destination without damage to container or contents.

100% Inspection, Surveillance

Overflow of Household Effects

Any overflow must be stored into a container of proper size – constructing one if necessary – conforming to the Department’s container specifications.

100% 100% Inspection

Requirements to Protect Household Effects

The minimum standards for the packing and protection of household effects shall be those outlined in the current Military Standard for the Preparation of Household Goods for Shipment and Storage and Related Services DOD 4500.9R (DTR Part IV Personal Property).

100% 100% Inspection, Special Household Effects Handling Requirements

All pieces or articles of marble (OVER 25.4CM X 25.4CM X 50.8CM), glass tables, table tops, and grandfather/grandmother clocks must be properly padded and packed separately in wooden crates. Approval for crating of any other item(s) must be approved by the COR or the on-site government representative.

100% Inspection, Surveillance, Customer Complaint

HHE Prohibited use of UVI clear plastic wrap

The use of ‘stretch wrap’ (UVI clear plastic type wrap) is prohibited as a cushioning wrap or covering for items to be exported or stored. Also, cloth pads which bleed into fabric or furniture finish shall not be used.

100% Inspection, Customer Complaint

Household Effects Handling Requirements / Use of specified cartons

All mirrors, paintings, flat glass, framed pictures, and similar articles exceeding 35.56 centimeters (14 inches) by 45.72 centimeters (18 inches) must be wrapped in protective paper pads, sealed with pressure sensitive tape, and properly padded.

The article must be placed in a mirror type carton that has inserts to support the article. Only one article shall be placed in each

100% Inspection, Customer Complaint mirror type carton.

Rug Storage Requirement

All rugs and carpets shall be moth flaked, rolled, and wrapped in kraft paper, without folding, at the residence. Rugs which are

2.75 meters by 3.65 meters (9’X12’) or larger must be identified on the inventory by color and size.

Complaint

Marking of Household Effects Shipment

Containers

All shipping containers must be identified on the outside with lettering at least 5.08 centimeters (2 inches) high. All shipping marks must be stenciled of a size to meet carrier’s requirements.

100% 100% Inspection

Household Effects Related Services

All necessary servicing of appliances and other household effects must be performed before the goods are export packed or stored.

Appliances serviced must have a tag affixed indicating the necessary servicing that will be required before placing the appliance in operation.

100% Inspection, Surveillance

Household Effects Protective Padding

1)Two plies of 21-pound MSF non-nesting indented bogus or chipboard between two plies of 21-pound MSF bogus or chipboard encased in a 30-pound basic weight MG Kraft sleeve;

-or- 2)Three plies of 25 to 30-pound non-nesting indented, unbleached Kraft paper between four plies of 14-pound non-nesting, indented, kraft tissue encased in a 35-pound basic weight MG Kraft sleeve.

100% 100% Inspection

Household Effects Protective Cushioning

Material

When cellulosic cushioning material is used for the protection of the effects, such cushioning must meet the standards shown in Federal Specifications, PPP-C-843, as amended, for Type 2, Class B, and have a minimum thickness of .635 centimeters (1/4 inches) with a backing of 50 pound MF Kraft paper.

Household Effects Polyethylene Foam

Material

Polyethylene foam packaging cushioning material conforming to the Federal Specifications contained in PPP-C-1752A with a minimum thickness of .158 centimeters (1/16 inch) will be accepted as an alternative protective wrapping for china, glassware etc. and similar articles when used in the “master wrap” method described in DOD 4500.9R (DTR Part IV Personal Property) prior to placement into cartons. This material of a minimum thickness of .3175 centimeters (1/8 inch) per sheet is an acceptable alternate cushioning for mirrors and pictures in lieu of cellulose cushioning prior to placement into crates or mirror cartons.

Household Effects Cartons/Cushioning

All cartons, wrapping and cushioning material must be clean and new, and must conform to the minimum specifications contained herein.

100% Inspection, Customer Complaint

Household Effects Carton Sealing Requirements

The flaps of both ends of each carton will be properly sealed with at least three (3) pieces of pressure sensitive tape at least 5.08 centimeters (2 inches) wide so that all edges and the portions of the flap which meet are completely sealed.

100% 100% Inspection

Household Effects Packing list/Bingo Card

Preparation

Upon completion of the stowing of the effects into shipping containers, the contractor shall prepare a packing list (bingo cards) itemizing the contents of each shipping container. Four

(4) copies of this packing list shall be sent by the contractor to the U.S. Despatch Agent when requesting shipping instructions (See Section F, Notification of Completion of Services).

100% 100% Inspection

Type and Construction of Surface Shipping Containers Shipping Container

Specifications The containers used for the surface shipment of household effects must be soundly constructed of wood or plywood and be approved by the Department of State before use.

100% 100% Inspection

Shipping Container Dimension Specifications

The outside dimensions of any container shall not exceed 220 centimeters (87 inches) in height, 243 centimeters (96 inches) in length and 220 centimeters (87 inches) in width unless prior written authorization is given by the Department.

Purchase of containers constructed of wood/plywood

Containers constructed of wood or plywood shall be purchased from a commercial vendor in order to conform to the specifications of containers in Surface Deployment and Distribution Command (SDDC) Pamphlet 55-12. The Contractor will ensure an ample supply of shipping and storage containers, as well as associated material and supplies in order to meet workload requirements, especially during the peak summer months. The contractor and or Government agent is required to notify the COR at least 2-3 weeks (via email or letter) prior to purchase of lumber to include proposed quantity and purchase costs.

100% 100% Inspection

Shipping Container

Only those NEW containers authorized by the Department of State shall be used. Any special requests for unusual size lift vans shall be specifically stated in the written authorizations.

The Transportation Division, COR and/or on-site government representative will provide the contractor a list of all approved containers.

100% 100% Inspection

Construction of Surface Shipping Containers – USDA Requirements

All plywood containers shall be new and a caulking compound shall be used when panels are assembled to insure a watertight joint. Wood/plywood container(s) must conform to United States Department of Agriculture, Animal and Plant Health Inspection Service (http://www.aphis.usda.gov/ppq/wpm/) specifications for the destination on the Packer’s Authorization. Wood/plywood container(s) must be heat-treated and bear the IPPC stamp.

100% 100% Inspection

Lining and Banding of All Shipping Containers Construction of Shipping

Container The interior of all shipping containers or lift vans shall be lined with a polyethylene with minimum thickness of .004 inch.

Lining must be applied in such a manner that it is free from holes or tears and laps occur only where the ceiling liner meets the side and end liners. The floor of the container must be lined with similar waterproof material. Any other type of waterproof material barrier must have prior approval of the Department of

100% 100% http://www.aphis.usda.gov/ppq/wpm/�

State before use.

Banding Requirements Steel tension banding shall be applied tightly and securely to all wooden and plywood shipping containers after loading and sealing.

Shipping Container Banding Size

For containers 1.36 cubic meters (48 cubic feet) or less, steel tension banding of a minimum size of 1.905 centimeters (3/4 inch) in width by .0889 centimeters thick (.035 inch) may be used. Containers of this size shall be banded by a minimum of two steel bands perpendicular to the base positioned about one-fourth (1/4) the distance from each end of the container.

Additional Banding

For containers over forty-eight (48) cubic feet steel tension strapping of a minimum size of 3.149 centimeters (1 ¼ inch) in width by .0889 centimeters thick (0.35 inch) shall be used.

Containers of this size shall have two bands of steel tension strapping secured perpendicular to the base, positioned so they pass through the openings in the base left for the entry of handling equipment. Two additional tension bands shall be applied girth wise, parallel to the base, around the four sides of the container, one band positioned approximately one-forth (1/4) the distance from the top. Wood cleats, tie blocks, or braces are to be used under tension banding when necessary to ensure stability or to bridge unsupported spans.

100% 100% Inspection

Title to Vans and Materials Export Shipments

For outbound shipments, title to all lift vans/crates provided in the performance of services under any resultant contracts shall rest in the Government. In the event the contractor wishes to use a privately owned container to which it desires to retain title, prior authorization must be obtained from the Contracting Officer. A determination must also be made by the Department of State as to the acceptability of any privately owned container prior to its use. The responsibility for the repair, control, storage and return shipment, after delivery and unpacking of such privately owned container belonging to the contractor or his agent, shall rest entirely with the contractor.

Import Shipments For inbound shipments, title to lift vans shall rest with the contractor unless specific exception is made in writing by the Transportation Division for any container or containers to which it wishes to retain ownership. Otherwise, disposition of inbound lift vans is at the discretion and expense of the contractor.

Basis of Weight General Unless otherwise provided in the contract, the basis of weight for the assessment of charges for services performed hereunder shall be net weight. Net weight consists of the weight of actual effects plus the cartons, boxes, crates, fiber drums, and other lightweight packing materials normally supplied in advance to facilitate preliminary packing at residence. It shall not include the weight of outside shipping containers, padding and bracing materials, or any other materials necessary to stow preliminarily packed effects into lift vans or other shipping containers.

100% 100%

Determination of Weight

The net weight of household and personal effects to be prepared for shipment or storage shall be determined by scale weights, ascertained by one of the following methods:

100% 100% Inspection

Weighing Loose Effects Loose effects may be weighed on a government inspected and approved scale. The term “government inspected scale” means any scale which is inspected and approved periodically for accuracy by appropriate local, state, or Federal Government authority.

100% 100% Inspection

Weighing of Empty and Packed Containers

Containers should be weighed when empty to establish the tare weight of each container. Upon completion of packing of effects into the containers the loaded containers shall be weighed, individually, on a government inspected scale, to determine the gross weight of each. This weight shall be stenciled on the outside of each container immediately after weighing. The difference between the tare weight and the gross weight of each container shall be the net weight. Copies of the scale weight tickets obtained for each individual container shall be properly certified by the person ascertaining such weights and shall be identified by the container number, date, and name of the owner of the effects.

Responsibilities for Export Shipments to Overseas Destinations/Posts General The Transportation Division will issue a Transportation

Authorization to the Contractor, authorizing the effects to be export packed.

Completion of Packing and Crating of Export

Shipment

The government may direct the export shipment to be moved via an International Through Government Bill of Lading (ITGBL), in which case a designated carrier will perform all packing and crating services inside the Hagerstown warehouse. The government may direct the contractor to perform all packing and crating services for non-ITGBL shipments. In such case, the contractor shall take all necessary actions to prepare the shipment for export, to include, but not limited to packing, crating, banding and marking. The contractor shall notify the government (DOS) if any shipment cannot be delivered or made available to the Despatch Agency by the availability date specified and the reason(s) causing delay(s).

Assigned Carrier Responsibility

The carrier must pick up the export shipment within two (2) working days of the reported availability of the shipment. If the carrier cannot, will not, or does not pick-up the export shipment within two (2) working days of the date of notification of completion of services, the Contractor must immediately notify the on-site government representative, to be followed in writing of the facts and all information know to him as to why the export shipment was not picked up.

Documentation Contractor Responsibility

The Contractor shall ensure the accuracy and completeness of any that GBL’s that are tendered to a subsequent handler.

Alteration of GBL In no instance is the Contractor to allow any subsequent handler to provide the pieces, weight, cube, or dimensions or alter the dimensions already typed on the GBL. Any request for changes to GBL information must be approved by the Department.

100% 100% Inspection

Household Effects Authorized for Storage that Arrive from United States and Canada Locations Contractor’s

The Hagerstown facility will receive, inventory, weigh, and place the effects into storage crates, sofa boxes, rug boxes, or other containers as required. Motorcycles, lawn tractors, outsized items, etc. will be placed into a segregated storage area within the warehouse.

Household Effects Authorized for Storage that Arrive from Overseas and Mexico Contractor’s

The Hagerstown facility will receive the effects, inspect and weigh the lift vans, and determine by the external condition of the lift vans whether the HHE should be stored in its export pack lift vans or if it should be opened, contents inspected, inventoried, and placed in storage crates.

Contractor Review of Inventory

The contractor manager or foreman signs the inventory verifying correctness.

Household Effects to be Export Packed Out of Hagerstown for an Overseas Destination Export Packed Household Effects – Overseas

The Hagerstown Facility will export pack the effects according to contract specifications (Attachments). When packing is completed, contractor shall report the availability to the Transportation Division. Wood/plywood container(s) must conform to United States Department of Agriculture, Animal and Plant Health Inspection Service (http://www.aphis.usda.gov/ppq/wpm/) specifications for the

100% 100% destination on the Packer’s Authorization. Wood/plywood container(s) must be heat treated and bear IPPC stamp.

Household Effects to be Delivered Out From Hagerstown to a Residence In the United States Storage Lot

Retrieval/Loading

The contractor shall pull the appropriate storage lot and take appropriate measures to ensure all items contained within the lot are accounted for. The on-site government representative will be immediately notified of any discrepancies.

The contractor shall also verify that the van line driver correctly indicates any change in conditions to the effects, on an exception sheet or rider to the inventory.

100% Inspection, Customer

Complaint, Carrier

Complaint

Export Container Specifications Export Container Specifications -

Attachments

The export container specifications incorporated in the contract at Section C as Attachment No. C through J shall be used by the contractor for export shipments under the contract unless specific exception is given in writing by the Contracting Officer’s Representative to use another container type/size.

100% 100% Inspection

Construction of Surface Shipping Containers – USDA Requirements

All wood used shall be “new”, new means new. All export boxes shall be prepared in a professional manner in accordance with provided specifications. Wood/plywood container(s) must conform to United States Department of Agriculture, Animal and Plant Health Inspection Service (http://www.aphis.usda.gov/ppq/wpm/) specifications for the destination on the Packer’s Authorization. Wood/plywood container(s) must be heat-treated and bear IPPC stamp.

100% 100% Inspection

Warehouse and Office Appearance Warehouse Appearance

The Contractor has the responsibility to maintain the warehouse area to provide a professional, clutter-free appearance.

Warehouse floor surfaces shall be maintained to be clean and free of trash, debris or foreign matter on a daily basis. Oil leaks shall be immediately covered with absorbent material and cleaned up.

100% Inspection, Customer

Office Appearance

Office areas and restroom cleaning is the responsibility of the building lessor, however, the contractor has the responsibility to

100% 100% maintain and provide a professional appearance at all times. The Government has the right to inspect and test the Contractor’s services, facilities, and equipment at all reasonable times. The Contractor shall furnish Government representatives with free access and reasonable facilities and assistance required to accomplish their inspection and tests.

Warehouse Cleaning

In the even the lessor fails to perform, the Contractor will ensure the following. Dirt dust, debris or soil substances shall not be left in corners on baseboards, thresholds, behinds doors or other obvious areas. Such service shall be performed during normal working hours. Restrooms, and Water Fountains; all fixtures shall be clean, and disinfected with no obvious dust, stains, streaks, soil substances, rust, mold or encrustation. Supply dispensers including toilet seat covers, toilet tissue, soap, etc.

shall be maintained and refilled throughout the day as determined necessary to meet the needs of the occupants. Wastes receptacles and sanitary napkin containers shall be emptied and disinfected with new bags inserted at least once daily. There shall be no sign of obvious dust, soil substances or dirt on the walls, mirrors, stalls and metal surfaces. The overall appearance of these facilities shall present a clean and sanitized appearance. They shall be maintained odor free.

Personnel Employees

The Contractor shall provide the necessary number of fully trained labor/personnel to manage/supervise and operate a centralized warehouse for the storage of household effects (HHE) of Government employees. The Contractor shall arrange for satisfactory supervision of its work force. All contract employees must be able to read, write and speak English fluently. When any personnel appear to be under the influence of alcohol or drugs or exhibits unacceptable behaviors, they will immediately be replaced on the job with qualified personnel when requested by the Government Representative or appropriate authority from the Transportation and Travel Management Division. Personnel listed below are considered essential to the work being performed.

Project Manager

The Contractor shall provide a qualified Project Manager for this contract. The Project Manager is designated in writing by the Contractor who has authority to act for the Contractor during the term of the contract, who has the complete and independent financial authority, and who is authorized to submit reports and all other correspondence on behalf of the Contractor. The Project Manager is the Contractor’s liaison between the Department of State and the company owner.

The Project Manager reports directly to the on-site government representative to coordinate all operational activities. The on-site government representative provides direction to the contract manager regarding Department policy, regulations and other operational matters.

The Project Manager shall be on-site at the Hagerstown Warehouse during the hours of operation which will be an eight

(8) hour period between 7:00 a.m. and 5:30 p.m. which will be determined by the contractor and the on-site government representative and approved by the COR. Duties include managing the day-to-day operation of the Department of State household effects (HHE) Warehouse in Hagerstown, Maryland.

Schedules inbound & outbound domestic shipments with carriers, arranges dates to perform Access & Segregations with

Surveillance, Foreign Service (FS) personnel, purchases supplies from vendor, and handles claims submitted by FS personnel. The Project Manager coordinates and schedules the daily activities and then passes the tasks on to the Foreman to be completed.

The Project Manager maintains accountability of all the contractor’s personnel work schedules (hours worked, annual leave and sick leave) and completes the time cards. He also discusses company related business with the contractor’s personnel and informs them of the needs of the Department of State.

100% Inspection, The Project Manager ensures all contract employees adhere to safe work practices, in accordance with applicable U.S.

Government and/or other applicable safety guidelines

100% 100% Inspection

Foreman Duties include running the operations on the warehouse floor.

The Project Manager provides direction and guidance to the foreman on work prioritization, employee assignments and task accomplishment. The Foreman assumes the duties of the Project Manager during his/her absence.

Foreman

The Foreman trains and certifies warehouse employees on safe forklift operations. The foreman instructs the warehouse employees on the proper methods for building crates, marking and banding crates, packing household effects, and completing necessary paperwork (locator sheets and bingo cards). The Foreman oversees the various floor operations performed by the warehouse employees and ensures that the tasks are completed accurately and safely. The Foreman is also responsible for the cleanliness of the warehouse

Forklift Driver Employee must be able to safely operate a forklift, load & unload 100% 100% crates containing household effects from trucks and storage crates that are stacked four high.

Forklift Driver

On crated inbound shipments the Forklift Driver will unload the crate from the delivering truck and take it to the scale and weigh the crate. The Forklift Driver will write on the locator sheet the gross, tare, net weight of the crate and the row where the crate was placed for storage in the warehouse. The Forklift Driver will then stack the crate in the appropriate export crate storage area.

On loose inbound shipments, the Forklift Driver will pull empty storage crates. When the household effects have been paper wrapped and packed into storage crates, the Forklift Driver will weigh the crates and annotate the gross and net weights on the locator sheet along with the location of the storage crates. Then the crate is stacked in the appropriate four-high row.

100% 100%

On loose outbound shipments, the Forklift Driver will pull the appropriate storage crates from the assigned rows and place them on the warehouse floor so the contents can be emptied and be accounted for prior to being released to a carrier.

100% 100%

Shipments crated for export will be loaded into freight trucks by the Forklift Driver.

100% 100%

The Forklift Driver will assume the role of a Warehouseman Laborer wrapping and packing household effects when not operating a forklift.

100% 100%

Warehouse Laborer

Maintains and updates the State Department and contractor’s electronic databases with weights, lots and costs and other required storage, shipment and movement data.

Performs assorted office functions, such as answering phones, filing, ordering supplies, and other administrative duties as required by the on-site government representative and the project manager.

100% 100%

Warehouse Laborer Interfaces directly with transportation counselors to facilitate 100% Inspection, storage and other required actions. Surveillance Warehouse Laborer Interfaces directly with moving and storage, van line and trucking companies to schedule and facilitate the movement of storage lots into and out of warehouse.

100% Inspection, Carrier

Complaint Warehouse Laborer Coordinates scheduling with the Project Manager to ensure efficient workload distribution, especially during the peak moving season (summers).

100% 100% Inspection, Warehouse Laborer Compiles and distributes required reports to the on-site government representative, Transportation Divisions and Despatch Agencies

100% Inspection, Surveillance

Warehouse Laborer Interfaces directly with State Department employees regarding various storage actions, such as HHE Access and Segregation (A&S). Responds to State Department employees’ request for information regarding their storage lots.

100% Surveillance, Wood Worker

Oversees the building of storage and export crates. Uses specialized wood working skills to fix and mend broken storage and export crates.

Responsible for building specialized export crates for shipping odd sized household effects to Post.

Performs Warehouse Laborer functions when not performing carpentry work.

Warehouse Specialist

Receives daily assignments from the Project Manager and Foreman.

Provides the necessary guidance and direction to other employees assigned to him/her by the Project Manager or Foreman. Ensures the tasks are properly completed.

The Lead Operator must meet the required skills of the Forklift Operator, Wood Worker and Laborer.

Inspections

The Contractor must accept and use such computer and accessorial equipment, and ensure that their employees gain and maintain proficiency and all applications, to include State Department proprietary transportation systems.

Shipping Clerk Maintains and updates assigned government IT systems, primarily ILMS. The on-site government representative provides direction to the project manager on required ILMS updates, policies and procedures. Performs assorted office functions, such as answering phones, filing, ordering supplies, and other administrative duties as required by the on-site government representative and the project manager.

Shipping Clerk Interfaces directly with transportation counselors to facilitate household effects storage, transportation and other required actions.

Shipping Clerk Interfaces directly with moving and storage, van line and trucking companies to schedule and facilitate the transportation and all related functions regarding household effects and government assets Coordinates scheduling with the Project Manager to ensure efficient workload distribution, especially during the peak moving season (summers).

Shipping Clerk Interfaces directly with State Department employees regarding various storage actions, such as HHE Access and Segregation (A&S). Responds to State Department employees’ request for information regarding their storage lots.

100% 100% Inspections

Shipping Clerk It is important that the office staff, to include shipment clerks, maintain a highly professional appearance. The contractor will establish an appropriate dress code, to be approved by the on-site government representative or COR.

100% 100%

General Clerk III Works independently, receiving a minimum of detailed 100% 100% supervision and guidance. Provides guidance and direction to shipment clerks.

Prioritizes workload assignments for the shipment clerks.

Maintains a high level flexibility to adjust to changing requirements, as dictated by the project manager, on site government manager or the COR. Maintains a highly competent knowledge of all applicable IT platforms, primarily ILMS.

Provides guidance for these systems to the shipment clerks.

Responds to short-notice requests from the onsite government manager, including requests for automated reports and any other unique requirements. Develops and maintains local operating procedures for all administrative procedures; provides technical guidance to the shipment clerks.

General Clerk III Screens telephone calls, electronic mail, visitors and incoming correspondence. Responds to requests for information concerning office procedures, determines which requests should be handled by the project manager or warehouse foreman.

Schedules tentative appointments without prior clearance.

Interfaces directly with transportation counselors to facilitate household effects storage, transportation and other required actions. Interfaces directly with moving and storage, van line and trucking companies to schedule and facilitate the transportation and all related functions regarding household effects, government supplies and official vehicles. Interfaces directly with State Department employees regarding various storage actions, such as HHE Access and Segregation (A&S).Ensures that all requests for information from stakeholders, primarily State Department employees, are responded to in a timely manner by the shipment clerks.

100% 100%

Government Furnished Equipment

Use Of Computer The Contractor must accept and use such computer and accessorial equipment, and ensure that their employees gain and

Equipment maintain proficiency and all applications, to include State Department proprietary transportation systems.

Proper Protection of Government Furnished Property and Equipment

Service Location

All services under this Contract must be performed at the Department of State Hagerstown warehouse. This building must be maintained in good condition.

100% Inspection, Surveillance, Condition of Facilities

The building must be kept dry, clean, well ventilated, free of dampness, free of moths, free of mildew and other moisture related growths, rats, mice, and other vermin and must be kept in an orderly condition at all times.

100% 100%

Fire Prevention

A fire prevention and control plan shall be posted and maintained in the building and the necessary fire extinguishers and/or other approved type of fire-fighting apparatus shall be available and in good order at all times.

100% 100%

Equipment Maintenance

The Contractor will ensure assigned forklifts and other mechanized equipment are maintained in good working order.

The contractor will ensure preventative and required maintenance is performed.

100% 100% Inspection

Employee use of Contractor Warehouse

Equipment

The Contractor will ensure its employees operate this equipment in a safe manner and will take necessary disciplinary actions against employees who fail in this regard.