Attachment_A_-_Statement_of_Work.pdf

SAQMMA13R0003

ATTACHMENT A

STATEMENT

OF

WORK

SAQMMA13R0003 11/6/12

ATTACHMENT A

STATEMENT OF WORK

(Department of State Hagerstown Warehouse Support Services)

1. BACKGROUND INFORMATION AND SCOPE OF EFFORT

The contactor will be responsible for all facets of operating a 400,000 square foot Government-provided warehouse and logistics center and approximately 270,000 square feet of exterior storage space, which includes the receiving, storage and shipping of household effects (HHE), department-owned supplies and official vehicles.

The Contractor shall provide all labor, equipment and insurances required to manage, supervise, build export boxes and containers in accordance with Section H, Special Requirements. All work outlined in this Statement of Work shall be performed in accordance with the Performance Standards in Attachment E.

The Contractor shall provide a staff of employees, (1) Project Manager, (1) Foreman, (1) General Clerk III, (2) Forklift Drivers, (3) Laborers, (2) Shipping Clerks, (1) Wood Worker, (2) Warehouse Specialists and (4) Temporary Hires (June to September), to perform the functions required of Warehouse Support Services and associated Administrative Operations at the Department of State Hagerstown Warehouse (HWDOS), 11841 Newgate Boulevard, Suite 200, Hagerstown, MD 21740.

2. DESCRIPTION OF DUTIES/POSITION REQUIREMENTS

Warehouse Operation The Hagerstown warehouse is a 400,000 square feet facility, storing over 10 million net pounds of household effects (HHE), belonging to over 4,000 foreign services employees, who are stationed at several hundred overseas postings. Contractor employees are responsible for ensuring the safe-keeping of the HHE, along with receipt, storage and arranging for shipment services. Contractor employees regularly interact with other department transportation offices, trucking/van line companies and Foreign Service Officers.

The Contractor has the responsibility to maintain the warehouse area to provide a professional, clutter-free appearance. Office areas and restroom cleaning is the responsibility of the building lessor, however, the contractor has the responsibility to maintain and provide a professional appearance at all times.

Equipment Maintenance The Contractor will ensure assigned forklifts and other mechanized equipment (see Government Furnished Equipment, are maintained in good working order. The contractor will ensure preventative and required maintenance is performed.

Storage, Receipt, Shipment and Inventory of Household Effects (HHE)

The Contractor is responsible for the receipt, storage, inventory and shipment of all HHE; the storing process shall include, but will not be limited to, the receipt of either loose-packed household effects (HHE) from domestic van line firms or export-packed HHE in wooden lift vans/crates.

Contractor is responsible for development and maintenance of an accurate record and locator system to enable prompt identification and removal of effects from storage.

Contractor is responsible for the purchase and building materials for both export shipments and storage, and all related services in accordance with the requirements in Section H and Department of State standards.

Other Mission Requirements

The Hagerstown warehouse is a multi-functional facility, used for the warehousing of other government assets to include, but not limited to: official motor vehicles, fly-away kit security equipment and crystal stemware. The contractor will perform all warehouse and related services associated with these assets, as directed by the on-site government representative. This includes, but not limited to, asset safe-keeping, inventory management and control services, cargo preparation and ILMS updating.

Personnel

The Contractor shall provide the necessary number of fully trained labor/personnel to manage/supervise and operate a centralized warehouse for the storage of household effects (HHE) and government assets. The Contractor shall arrange for satisfactory supervision of its work force. All contract employees must be able to read, write and speak English fluently. When any personnel appear to be under the influence of alcohol or drugs or exhibits unacceptable behaviors, they will immediately be replaced on the job with qualified personnel when requested by the Government Representative or appropriate authority from the Transportation and Travel Management Division. Personnel listed below are considered essential to the work being performed.

Project Manager Required Experience:

1. Must have at a minimum of a four year college degree and four years of verifiable experience in transportation or logistics management; OR eight years of verifiable experience in transportation or logistics management.

2. Must possess an advanced working knowledge of the transportation/logistics industry including an advanced understanding of the principles of transportation.

3. Must possess a verifiable minimum of four years work experience coordinating the movement of household effects and supplies.

4. Must be able to obtain and maintain a PUBLIC TRUST clearance.

5. Must have at least four years verifiable experience in management and supervision that is commensurate with the current position.

6. Must possess a high level of proficiency with Information Technology (I.T.) software applications, including but not limited to: Microsoft Office Word, Excel, Power Point and Access (or other like software).

7. Must possess verifiable speaking and writing skills that demonstrate the ability to professionally communicate with customers and stakeholders, including high-ranking government officials.

Responsibilities and Description of Work:

1. The Project Manager is designated in writing by the Contractor who has authority to act for the Contractor during the term of the contract, who has the complete and independent financial authority, and who is authorized to submit reports and all other correspondence on behalf of the Contractor.

2. The Project Manager is the Contractor’s liaison with the Department of State.

3. The Project Manager shall be on-site at the Hagerstown Warehouse during the hours of operation which will be an eight (8) hour period between 7:00 a.m. and 5:30 p.m. which will be determined by the on-site government representative and approved by the COR.

4. Manages the day-to-day operations of the warehouse.

5. Ensures the safe and efficient handling, warehousing and distribution of household effects, department supplies and official vehicles.

6. Prioritizes, coordinates and schedules all workload.

7. Keeps the on-site government representative apprised of all operational matters.

8. Schedules and coordinates shipments with Carriers, U.S. Despatch Agencies and other stakeholders.

9. Schedules Access & Segregation appointments with Foreign Service (FS) personnel.

10. Responds to all claim requests submitted to the government by FS personnel.

11. Prepares work schedules and manages time and attendance issues.

12. Ensures adherence to OSHA and MOSHA safety programs.

13. Ensures compliance with department security policies.

14. Obtain and maintain a high level of proficiency in assigned department I.T. software applications, primarily the Integrated Logistics Management System (ILMS).

15. Provides initial and refresher ILMS training to assigned employees.

16. The Project Manager will ensure the Foreman is trained and proficient in all aspects of project management, to ensure no interruption of service performance in the event of his/her absence.

Foreman Required Experience:

1. Must have at a minimum of a two year college degree and two years of verifiable experience in transportation or logistics; OR four years of verifiable experience in transportation or logistics.

2. Must possess an intermediate working knowledge of the transportation/logistics industry including an intermediate understanding of the principles of transportation.

3. Must possess a verifiable minimum of two years work experience coordinating the movement of household effects and supplies.

4. Must be able to obtain and maintain a PUBLIC TRUST clearance.

5. Must have at least two years verifiable experience in supervision that is commensurate with the current position.

6. Must possess a working knowledge level of proficiency with Information Technology (I.T.) software applications, including but not limited to: Microsoft Office Word, Excel, Power Point and Access (or other like software).

1. Must be able to assume all project management responsibilities during the project manager’s absences.

2. Supervises the day-to-day operations of the warehouse.

3. Ensures the safe and efficient handling, warehousing and distribution of household effects, department supplies and official vehicles.

4. Ensures employees’ compliance with OSHA and MOSHA safety programs.

5. Obtain and maintain proficiency in assigned department I.T. software applications, primarily the Integrated Logistics Management System (ILMS).

6. Trains and certifies warehouse employees on safe forklift operations.

7. Provides training to warehouse employees on the proper methods for building crates, marking and banding crates, packing household effects, and completing necessary paperwork.

8. Oversees the various floor operations performed by the warehouse employees and ensures that the tasks are completed accurately and safely.

9. Responsible for the upkeep and cleanliness of the warehouse.

10. Responds to short notice requirements, as required.

General Clerk III

1. Must have at a minimum of a two year college degree and two years of verifiable experience in office administration supervision; OR four years of verifiable experience in office administration supervision.

2. Must possess an intermediate working knowledge of the transportation/logistics industry including an intermediate understanding of the principles of transportation.

3. Must be able to obtain and maintain a PUBLIC TRUST clearance.

4. Must possess an advanced level of proficiency with Information Technology (I.T.)

software applications, including but not limited to: Microsoft Office Word, Excel, Power Point and Access (or other like software).

5. Must possess verifiable speaking and writing skills that demonstrate the ability to professionally communicate with customers and stakeholders, including high-ranking government officials.

1. Works independently, receiving a minimum of detailed supervision and guidance.

2. Provides guidance and direction to shipment clerks.

3. Prioritizes workload assignments for the shipment clerks.

4. Maintains a high level flexibility to adjust to changing requirements, as dictated by the project manager, on site government manager or the COR.

5. Maintains a highly competent knowledge of all applicable IT platforms, primarily ILMS.

Provides guidance for these systems to the shipment clerks.

6. Responds to short-notice requests from the onsite government manager, including requests for automated reports and any other unique requirements.

7. Develops and maintains local operating procedures for all administrative procedures;

provides technical guidance to the shipment clerks.

8. Screens telephone calls, electronic mail, visitors and incoming correspondence.

9. Responds to requests for information concerning office procedures, determines which requests should be handled by the project manager or warehouse foreman.

10. Schedules tentative appointments without prior clearance.

11. Interfaces directly with transportation counselors to facilitate household effects storage, transportation and other required actions.

12. Interfaces directly with moving and storage, van line and trucking companies to schedule and facilitate the transportation and all related functions regarding household effects, government supplies and official vehicles.

13. Interfaces directly with State Department employees regarding various storage actions, such as HHE Access and Segregation (A&S).

14. Ensures that all requests for information from stakeholders, primarily State Department employees, are responded to in a timely manner by the shipment clerks.

Shipping Clerk

1. Must possess a minimum of a high school diploma and two years of verifiable experience working in an office administration environment.

2. Must possess a basic working knowledge of the transportation/logistics industry including an basic understanding of the principles of transportation.

3. Must be able to obtain and maintain a PUBLIC TRUST clearance.

4. Must possess an basic level of proficiency with Information Technology (I.T.) software applications, including but not limited to: Microsoft Office Word and Excel (or other like software).

5. Must possess verifiable speaking and writing skills that demonstrate the ability to professionally communicate with customers and stakeholders.

1. Receives workload assignments from the On-site government representative, Project Manager or Secretary.

2. Works semi-independently, receiving some supervision and guidance.

3. Maintains a competent knowledge of all applicable IT platforms, primarily ILMS.

4. Screens telephone calls, electronic mail, visitors and incoming correspondence.

5. Responds to requests for information from internal and external stakeholders.

6. Interfaces directly with transportation counselors to facilitate household effects storage, transportation and other required actions.

7. Interfaces directly with moving and storage, van line and trucking companies to schedule and facilitate the transportation and all related functions regarding household effects and government assets.

8. Interfaces directly with State Department employees regarding various storage actions, such as HHE Access and Segregation (A&S).

Wood Worker

1. Must possess a high school diploma and two years verifiable experience working in a warehouse environment; OR four years verifiable experience working in a warehouse environment.

2. Must be able to clearly communicate (write, read and speak) the English language.

3. Must be able to maintain a physical fitness level that allows for extended periods of time operating a forklift and/or prolonged standing and associated manual labor.

4. Must possess the ability to independently lift 80 pounds.

5. Must be able to obtain and maintain a PUBLIC TRUST clearance.

1. Receives daily workload assignments from project manager or foreman.

2. Assembles and repairs wood shipping crates, using a variety of electric and pneumatic powered hand tools, such as saws, drills, nail guns, etc.

3. Wraps and packs household effects to prepare for long term storage.

4. Performs manual lifting of furniture and other material.

5. Operates a variety of material handling equipment to include 6,000 pound and 10,000 capacity forklifts, mechanized floor sweeper and scrubber.

6. Operates forklifts to perform the movement of large crates throughout the warehouse environment, to include high reach lifting of up to 30 feet.

Forklift Driver Required Experience:

1. Must possess a minimum of a high school diploma and two years verifiable experience in the operation of a forklift; OR four years verifiable experience in the operation of a forklift.

2. Must be able to clearly communicate (write, read and speak) the English language.

3. Must be able to maintain a physical fitness level that allows for extended period of time operating a forklift and/or prolonged standing and associated manual labor.

2. Operates a variety of material handling equipment to include 6,000 pound and 10,000 capacity forklifts, mechanized floor sweeper and scrubber.

3. Operates forklifts to perform the movement of large crates throughout the warehouse environment, to include high reach lifting of up to 30 feet.

4. Wraps and packs household effects to prepare for long term storage.

5. Operates electric and pneumatic powered hand tools, such as saws, drills, nail guns, etc.

6. Performs manual lifting of furniture and other material.

Warehouse Specialist

1. Must possess a minimum of a high school diploma and two years verifiable experience working in a warehouse environment; OR four years verifiable experience working in warehouse environment.

2. Must be able to clearly communicate (write, read and speak) the English language.

3. Must be able to maintain a physical fitness level that allows for extended period of time operating a forklift and/or prolonged standing and associated manual labor.

2. Operates a variety of material handling equipment to include 6,000 pound and 10,000 capacity forklifts, mechanized floor sweeper and scrubber.

3. Operates forklifts to perform the movement of large crates throughout the warehouse environment, to include high reach lifting of up to 30 feet.

4. Wraps and packs household effects to prepare for long term storage.

5. Operates electric and pneumatic powered hand tools, such as saws, drills, nail guns, etc.

6. Performs manual lifting of furniture and other material.

Warehouse Laborer

1. Must possess a high school diploma.

2. Must be able to clearly communicate (write, read and speak) the English language.

3. Must be able to maintain a physical fitness level that allows for extended periods of time operating a forklift and/or prolonged standing and associated manual labor.

2. Wraps and packs household effects to prepare for long term storage.

3. Performs manual lifting of furniture and other material.

4. Operates electric and pneumatic powered hand tools, such as saws, drills, nail guns, etc.

5. Operates a variety of material handling equipment to include 6,000 pound and 10,000 capacity forklifts, mechanized floor sweeper and scrubber.

6. Operates forklifts to perform the movement of large crates throughout the warehouse environment, to include high reach lifting of up to 30 feet.