RFP RRB09R004 Security Guard Svcs..doc

SOLICITATION NO. RRB09R004

SECURITY GUARD SERVICES

STANDARD FORM (SF) 1449

PLACE HOLDER

I.

OVERVIEW

A. Agency Information- The U.S. Railroad Retirement Board (“RRB”) is an independent federal agency that administers a retirement and survivor benefit program for railroad employees and their families. The RRB was established by the Railroad Retirement Acts of 1937 and 1974. Its benefit program was the forerunner of the more familiar Social Security System. The Railroad Retirement System is unique inasmuch as it is covering a single private industry. The RRB also administers the Railroad Unemployment Insurance Act which provides unemployment and sickness benefits to railroad employees. The RRB’s headquarters is located in Chicago, Illinois.

B. Performance-based Acquisition Solicitation/Contract- This solicitation uses performance-based acquisition methods in the procurement of services. Performance-based acquisition aims to improve the value of contracting services by emphasizing objective, measurable mission-related outputs rather than how the work is performed or broad and imprecise statement of work. It requires quality standards in developing statements of work, selecting contractors, determining contract type and incentives, and performing contract administration.

C. Purpose- The intention of this solicitation is to procure armed protective guard services at the U.S. Railroad Retirement Board headquarters building at 844 N. Rush Street, Chicago, IL 60611 by means of a competitively negotiated fixed price contract.

D. Requirements for Past Performance References (June 1995) The offeror shall submit, as part of its proposal, information on previously performed contracts or ongoing contracts that are similar to the statement of work in the solicitation performed for Federal, State or local Governments and for commercial firms.

Information shall be provided on either 1) all such contracts within the past three years, or 2) the last three such contracts performed, whichever is fewer, and shall be limited to the name and address of the organization for which the services were performed and the number (phone, fax or Internet) of at least two contracts for each contract listed. The offeror should not describe past performance history in the proposal. The information may include, however, discussion of any major problems encountered on the contracts listed and the corrective actions taken to resolve them. The information may also include a description of any quality awards earned by the offeror.

The RRB will obtain information from the contract references provided by the offeror using the Performance Evaluation Form and Past Performance Questionnaire (Attachment 6) - which are listed as attachments. The offeror is advised that the RRB may obtain past performance information from other than sources identified by the offeror. The RRB will use past performance both for the responsibility determination and the best value decision.

E. Inspection of Facility- Access to the building/facility may be obtained for inspection purposes by contacting Mr. Scott Rush, at the Headquarters Building, 844 N .Rush Street, 2nd Floor, Chicago, IL 60611 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday at (312)751-4566. For the purposes of this solicitation, a site visit shall be conducted on May 5, 2009 from 9:30 a.m. til 11:30 a.m.

F. Post Award Conference- In order to codify the implementation and procedural issues attendant upon contract performance start up, a post award conference will be held at the RRB headquarters facility, 844 North Rush Street, Chicago, Illinois 60611. The contractor must attend this conference and be prepared to discuss an initial phase-in plan. The contractor will be responsible for all costs related to attending this conference. The RRB anticipates holding this conference within 5 workdays after contract award.

G. It is the intent of the RRB to award a contract for the initial term with seven (7) option terms. The RRB also intends to award a contract utilizing the terms and conditions of the Contractor’s GSA contract, as applicable, in addition to those presented in this solicitation.

II. THE SCHEDULE

A. Offer shall offer firm-fixed monthly prices in

Sections IIB.1 and fixed hourly price rates II.B2.

B. Price Offer- The offeror shall quote a fixed price per month in the spaces below to provide all labor, supervision, management, materials, equipment and required administrative support for the armed protective guard services specified in this solicitation.

NOTE: Offerors are cautioned that this is a performance-based specification. Payment for performance will be based on the Contracting Officer’s Technical Representative’s (COTR) evaluation of the results. Therefore, it is strongly advised that you review the complete solicitation so that you are aware of all the terms and conditions.

1. Price Offer for Basic Services

CLIN 001

Indicate a monthly price for providing armed protective guard services in accordance with this solicitation at the following location:

Building Name:

U.S. Railroad

Retirement Board

Address:

844 N. Rush Street

Chicago, IL 60611

001AA

Base Bid/Offer for Initial 12 Month Period Contract Term- July 30, 2009– July 29, 2010

OFFER PRICE PER MONTH

NOTE: Offerors shall price the annual option periods using the wage determination contained in this solicitation. Upon exercising a option period, the government will adjust the contract price in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act- Price adjustment (NOV 2006)(Multiple Year and Option Contracts).

Offerors must quote prices for all seven (7) option periods, in addition to the initial period, in order to be considered for award.

CLIN

Basic Guard Services Contract Term

001AB

First Option Term:

July 30, 2010- July 29, 2011

001AC

Second Option Term:

July 30, 2011- July 29, 2012

001AD

Third Option Term:

July 30, 2012- July 29, 2013

001AE

Fourth Option Term:

July 30, 2013- July 29, 2014

001AF

Fifth Option Term:

July 30, 2014- July 29, 2015

001AG

Sixth Option Term:

July 30, 2015- July 29, 2016

001AH

Seventh Option Term:

July 30, 2016- July 29, 2017

2. Offer for Emergency/Supplemental Service Hours

The offeror shall quote a firm fixed price per hour for providing emergency/supplemental services when ordered that are in addition to the man-hours and services specified herein for the basic services.

a. Orders for emergency/supplemental service may be placed orally when the amount of the order totals $2,000 or less. All orders which exceed $2,000 must be placed or confirmed by issuance of a purchase order which will establish (using Government standards) the maximum number of hours for which the Contractor will be compensated. Orders of $2,000 or less may be processed using the certified invoice procedure.

b. Individual orders for emergency services involving more than forty (40) man-hours will only be issued with the consent of the Contractor. The total number of hours of emergency service ordered for any twelve month period shall not exceed 2000 hours.

The offeror must quote a firm fixed price for ALL base and emergency/supplemental service time periods to be considered for award.

CLIN 002-

Emergency/Supplemental Guard Services

Protective Guard Service

Supervisory Guard Service

002AA Base Period $_____/hr.

002BA Base Period $_____/hr.

002AB Option Yr 1 $_____/hr. 002BB Option Yr 1 $_____/hr.

002AC Option Yr 2 $_____/hr. 002BC Option Yr 2 $_____/hr.

002AD Option Yr 3 $_____/hr. 002BD Option Yr 3 $_____/hr.

002AE Option Yr 4 $_____/hr.

002BE Option Yr 4 $_____/hr.

002AF Option Yr 5$_____/hr. 002BF Option Yr 5 $_____/hr.

002AG Option Yr 6 $_____/hr. 002BG Option Yr 6 $_____/hr.

002AH Option Yr 7 $_____/hr. 002BH Option Yr 7 $_____/hr.

For both basic services and emergency supplemental services the offeror SHALL NOT INCLUDE any contingency to cover increased costs for which adjustments are provided for under the Fair Labor Standards Act and Service Contract Act price adjustment (Options Contracts) clause contained in this solicitation. In the event the option(s) is exercised by the Government, the contract price(s) will be adjusted upward or downward at the time the option is exercised in accordance with the clause entitled “Fair Labor Standards Act and Service Contract Act- Price Adjustment Multiple Year and Option Contracts (NOV 2006)”.

3. Offerors are cautioned that any offer may be rejected as non-responsive if it is materially unbalanced as to prices for the options and the initial contract period. An offer is unbalanced when it is based on prices which are significantly less than the cost/price for some similar work and prices which are significantly overstated for other comparable work.

4. Options will only be awarded after verification that the Basic GSA Schedule Contract, as applicable is still in effect.

III.

RRB HEADQUARTERS PROTECTIVE GUARD SERVICES

A.

Technical Definitions - Throughout the contract resulting from this solicitation, the listed terms shall have the meaning set forth below.

1.

Accepted Guard Force Personnel - Those personnel meeting all uniform, appearance, standards of conduct, security, and training requirements.

2.

Post - A station or task to which guards are assigned.

3.

Regular Working Hours - The Government’s regular (normal) working hours are from 5:30 a.m. to 6:30 p.m. local time, Mondays through Fridays except (a) Federal Holidays and (b) other days specifically designated by the Contracting Officer.

4.

Response Time - Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site with appropriate equipment and materials, ready to perform the work required. Response times are designated in the appropriate technical performance standards.

5.

Officer’s Duty Book (ODB) (Attachment 4) - Operating manual defining routine and standard procedures for handling situations and matters pertaining to

Posts and guard service requirements.

6.

Occupant Emergency Plan (OEP) - The specific emergency response program aimed at minimizing injury and loss of life and property in a specific facility or building during an emergency condition.

B.

PROTECTIVE GUARD SERVICES TASKS

The Contractor shall furnish all labor, supervision, materials, equipment and management necessary to provide one (1) armed guard, 24 hours per day, 365 days per year. In addition, the contractor shall provide a second armed guard from 5:30 a.m. until 6:30 p.m. hours, Monday through Friday, excluding Federal holidays, and a third armed guard from 7:30 a.m. to 3:30 p.m. hours Monday through Friday, excluding Federal holidays. The third armed guard shall also serve as the on-site supervisor (see III.E.2).

1. Deter and report unauthorized personnel or vehicular entry into areas designated by the

Contracting Officer’s Technical Representative

(COTR) or his designated representative.

2. Deter and report the damage, pilferage, removal, secreting, misappropriation, misuse, larceny, theft, or other improper or unlawful threats to, or disposition of, Government or personal property or acts of espionage, sabotage, or wrongful destruction within the designated area(s).

3. Endeavor to prevent the occurrence of fires, explosions, collapses, and other catastrophes. In such an event, the Contractor shall summon appropriate response personnel/forces and then notify Government personnel as identified in the ODB; assist in minimizing the effects thereof; and assist in restoring the area to a safe and secure condition.

4. Safeguard personnel, deter the commission of crimes against persons, summon appropriate response forces, and assist those response forces as required.

5. Deter and report violations of the posted building rules and regulations.

6. Provide proper documentation and reports of all incidents and investigations.

7. Provide an on‑call contingent of accepted guard force personnel to quickly and decisively back up any Contractor employee confronted with a situation requiring additional personnel.

8. Provide additional accepted guard force personnel for special details/events.

9. Receive, receipt for, and secure prohibited personal property as well as lost and found articles pending transfer to the COTR for appropriate disposition.

10. Receive, secure, issue, and account for all keys issued to the Contractor or placed under the

Contractor's control.

11. Provide fixed-post armed guards and roving patrol(s). Provide a physical inspection of the entire base perimeter of the facility once every eight hours to detect unauthorized entry.

12. Provide intrusion alarm monitoring.

13. Provide emergency assistance and assume a back-up role to FPS personnel during emergency, as required.

14. Maintain a current copy of the ODB at each guard post. A detailed review of the ODB shall be provided as part of each employee's initial training, and each time the ODB is modified. No employee shall be assigned to duty unless he/she is thoroughly knowledgeable of and understands the ODB. The ODB will be modified periodically, in accordance with the "CHANGES" clause, to reflect required changes in the Government’s Protective Guard services policies and procedures.

Special Orders are short term or one‑time changes to the ODB.

15. The Contractor shall comply with the ODB regarding issuance of passes and badges to Government employees, visitors, Contractors, vendors, and others. The Contractor shall courteously and promptly process visitors, issue appropriate identification badges to authorized visitors, and record required information. Contractor employees shall provide clear directions to visitors upon request. Visitors shall either be denied access or issued an identification badge.

16. The Contractor shall maintain a list of lost items, accept found items, and retain them in the security office until they can be transferred to the COTR for disposition. The Contractor shall be fully responsible for items in his/her possession.

17. All doors shall be closed to inbound traffic and locked, and an "all secure" report made in accordance with the specific procedures contained in the ODB.

18. Other Included Security Services.

a.

Monitoring of Alarm Systems. The alarm system(s) shall be monitored by the Contractor continuously during the periods indicated.

b. Complaints/Threats. The Contractor shall receive complaints from any person concerning security, safety, or law enforcement within the Government's jurisdiction. Such complaints shall be promptly reported to the COTR for resolution and disposition. The Contractor shall endeavor to deter crimes against persons without waiting for a specific complaint, while immediately notifying the COTR. Response to bomb threats shall be in accordance with the ODB.

c.

Operation of Security Screening Equipment.

The Contractor is responsible for the operation of Government-furnished security screening equipment at one or both entrances on the 1st floor lobby level to include:

(1) Walk-through Metal Detector(s);

(2) Hand-held Metal Detector(s);

(3) Conveyorized Digital X-ray Screening System (for packages and hand carried items).

Specific instructions for operating the security equipment can be found in the ODB. Copies of the manufacturer’s operator manual are available to the Contractor’s security guard personnel at the 1st floor guard station(s). The Contractor remains responsible for training his contract security guard staff on operation of the security equipment as specified by contract provision III.F. and Exhibit IV.

d.

Escort of Visitors to Designated Facility Work Areas. The Contractor’s security guards shall escort visitors to RRB work areas as well as tenant activity work areas as designated by the COTR in the ODB instructions.

C.

CONTRACTOR START-UP REVIEW

Immediately after award of the contract and prior to performance, the contractor and the COTR shall meet to make an on-site in-depth review of the total job requirements to include but not limited to the following:

The general type of work performed by RRB.

2.

Each armed Guard Post assignment record.

Policy and specific procedures for responding to emergency alarms, bomb threats, or suspect incendiary devices in the facility being protected.

Floor plans and area maps of the facility which depict emergency evaluation routes, the location and type of each fire alarm, location of utility cutoff valves or switches, utility system controls, and special instructions pertaining to security controls.

The Occupant Emergency Plan (OEP), including a detailed review of the exact responsibility of each guard post.

Requirements for contract guard eligibility such as fingerprint charts, medical certificates, personal history statements, successful completion of required testing, and training requirements to include weapon qualifications prior to commencement of work under this contract.

7.

Prior to commencement of work under this contract, the Contractor is required to submit to the COTR, the names and all necessary documentation of fully trained and qualified productive personnel who will be used in a reserve capacity (e.g., used to replace guards on scheduled or non-scheduled breaks, sick leave or vacation, used to respond to emergency service, or similar situations).

a.

The contractor shall keep a reserve to cover basic services required under this contract. The Contractor shall maintain a reserve of at least one armed guard and shall inform the COTR of additions and deletions during the life of the contract and any extensions thereof.

b. It is not RRB’s intent to have the Contractor employ any reserve personnel as full time employees, but to have them available on an as needed basis.

D. UNIFORMS, EQUIPMENT, PROPERTY AND SERVICES

The following supplies, materials and equipment will be furnished by the Government to the Contractor for use in performing contract services:

Electrical and mechanical equipment where installed, such as alarm and surveillance systems, communications equipment, crystals or frequency determining components for portable radios, closed-circuit televisions, including written operating procedures and instructions. Complete and current inventories of equipment will be maintained by the COTR.

b.

Repair and maintenance of equipment in paragraph 1.a. above.

c.

One (1) copy of the applicable chapters of Public Building Services (PBS) handbooks or other similar publications which contain the necessary information for performing security duties in accordance with Federal Protective Service (FPS) and GSA standards/guidelines.

ODB including all inserted information required. The COTR will provide all initial information and changes. The Contractor will be responsible for posting the changes in the ODB.

e.

Telephones deemed necessary by the Government for the conduction of official Government business under this contract.

f.

Guard office, locker space, locker and office equipment, excluding office machines (as available and deemed necessary by the Government).

g.

All administrative forms prescribed for use by contract employees while on duty may be obtained by contacting the COTR.

h.

Building utilities and services will be afforded the Contractor in accordance with established RRB operational procedures. This includes the use of concession facilities, when open, restrooms and the use of medical facilities when available for emergency purposes.

i.

Radio equipment (including radios, batteries, battery charges, etc.).

2. CARE AND USE OF GOVERNMENT-FURNISHED EQUIPMENT

AND FACILITIES.

Contractor shall be responsible and accountable for such facilities provided and shall take adequate precautions to prevent fire hazards, odors and vermin. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

Government property (to include telephones) shall be used for official Government business only in the performance of this contract. Government property will not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor or the Contractor’s employees.

The Contractor shall take all reasonable precautions, as directed by the Government, or in the absence of such direction, in accordance with sound industrial practices, to safeguard and protect Government property. The Contractor shall be responsible for reporting to the COTR the malfunctioning of any Government equipment used by the Contractor or the Contractor’s employees. The Contractor shall not undertake the repair of Government furnished property. If the Contractor does so, he shall be liable for all damages and repair costs.

The Contractor and the COTR shall conduct a joint inventory before commencing work under this contract to determine the exact amount and serviceability of Government furnished materials. The Contractor shall then certify the findings of this inventory, assume accounting responsibility for all materials supplied, and shall provide documentation supporting issue/use of such material. Upon depletion of material provided to the Contractor by the Government, the Contractor shall furnish all material to perform the work of the contract, except as otherwise specified herein. Upon completion or termination of this contract, a second joint inventory shall be conducted, if necessary, of all unused Government furnished materials. The Contractor shall be held liable for all materials which cannot be accounted for by issue/use documentation.

The Government shall provide two (2) telephone lines, at no cost to the Contractor, to be used solely to conduct official Government business.

Firearms and Ammunition. Contractor shall provide sufficient firearms in order to equip each armed guard and supervisor while on duty. Firearms shall be .38 caliber, 4" barrel, standard police service type revolver, capable of firing +P ammunition as recommended by the manufacturer. No other weapon will be acceptable. In the event of a dispute regarding whether firearms meet the requirements, the Contracting Officer will make the final decision. Appropriate and ample supplies of firearms upkeep and maintenance equipment (cleaning solvents, lubricating oil, rods, brushes and patches, and other normal maintenance tools), shall be provided by the Contractor. Firearms shall be inspected by the contract supervisor(s) on a periodic basis (Quarterly at a minimum).

Firearms shall be cleaned and oiled weekly or more frequently as weather and/or environmental conditions may require to ensure optimum operating condition. Weapons inspection will be documented on the GSA Form 1051 (Exhibit XII) in the “remarks” column.

Firearms shall be handled in a safe and prudent manner. Loading and unloading of ammunition and the cleaning of the firearm shall take place in designated area(s) only.

Firearms may be stored on premises. All firearms and ammunition shall be stored in a safe or other cabinet, furnished by the Contractor, which complies with Government standards for storage of weapons. Contract supervisor(s) and guards shall make accurate receipt and return entries on a Firearms and Equipment Control Register, GSA Form 1051 (Exhibit XII), provided by the COTR.

All weapons and ammunition left on site shall be stored separately in locked metal cabinet(s), which will be furnished by the Contractor and approved by the COTR. The cabinet shall remain locked at all times other than when weapons and ammunition are being issued or returned. The issuance of weapons and ammunition may be implemented only after the storage cabinets and control forms are available for use on the work sites. The Contractor shall also be responsible for having locks on firearms cabinets changed at least once every six months or more often if warranted.

Ammunition for authorized firearms shall be provided by the Contractor. Each armed guard, entering on duty, including the uniformed contract supervisor(s), shall be issued twelve (12) rounds of standard 125 grain, semi-jacketed hollow point, +P type ammunition. Six (6) rounds shall be used as a firearm load with six (6) rounds carried in a cartridge case (“Speed loaders” may be substituted for cartridge cases.) Ammunition shall be inspected daily to ensure its safe and effective use. New ammunition shall be issued annually.

In addition, sufficient ammunition shall be provided by the Contractor to accommodate emergencies, and to be available in the event additional services are ordered.

g.

The Contractor shall provide a complete listing of firearms serial numbers, to include firearms assignments, to the COTR prior to the contract commencement date. This listing shall be kept current through the terms of the contract and posted within the firearms safe/cabinet.

Uniforms. The Contractor shall furnish and guard force personnel shall wear a complete uniform of the type prescribed in this clause at all times when on duty. The appearance of uniforms shall be maintained so that shoes are shined; so that all items fit well and are clean, neat, and well pressed; and so that the uniform otherwise presents a favorable public image. The uniform’s color(s) shall be the same as that in general use by large guard or police organizations in the United States. All employees shall wear the same color and style of uniform. An appropriately lettered breast badge and cap ornament shall indicate the jurisdiction from which authority, if any, is obtained. Shoulder patches with Contractor identification and not larger than 4-1/2 inches by 4-1/2 inches shall be worn on the uniform’s left shoulder. No other Contractor identification is to be worn or displayed on the uniform. Cleaning, pressing, and repair costs shall be paid by the Contractor as allowed in the attached Department of Labor Service Contract Labor Wage Determination.

E.

CONTRACTOR SCHEDULING AND PERSONNEL MANAGEMENT

MANAGEMENT. The Contractor shall manage the total work effort associated with the armed guard services required herein to ensure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

Work Control. The Contractor shall implement all necessary scheduling and personnel/equipment control procedures to ensure timely accomplishment of all guard services requirements.

Schedules. The Contractor’s monthly work schedule shall indicate the specific hours of the day that each post will be manned, including the number of personnel per post. Proposed changes to the monthly work schedule shall be submitted to the COTR at least 72 hours prior to the start of the period in question.

Records and Reports. The Contractor shall maintain records and prepare reports. A copy of all reports shall be maintained on-site and available for inspection by the Government at all times. From time to time the Contractor’s employees may be required to make written and oral statements to the FPS, the Federal Bureau of Investigation, or other agencies due to the nature of a particular incident. Any written statements provided shall be considered a report under the terms of the contract. All records and copies of reports shall be turned over to the COTR as soon as possible, but no later than five calendar days after incident occurs or written statement/report is rendered to the outside agency.

SUPERVISION (On-site)

a. Competent on-site supervisory personnel shall be employed, and shall have had at a minimum, (3) three years recent experience (within the past 5 years) as an armed security guard and have completed, or will complete, a supervisory training course within three months of assignment to this contract. The on-site supervisor is required to be fully conversant in English. Both new and replacement on-site supervisors must meet these qualification standards. A detailed resume, containing the information specified herein must be submitted to the COTR or his designee for approval prior to the assignment of the on-site supervisor to the contract.

b. The on-site supervisor will be responsible for the adequacy of all work performed and performing quality assurance checks, as necessary.

c. The supervisor shall ensure that each post is manned as required and that employees are properly uniformed and present a neat appearance.

d. The Contractor shall arrange for work. The Contractor or his supervisor shall be available at all times to receive and implement orders or special instructions from the COTR concerning matters which affect the operation, protection and/or security of assigned areas.

e. The on-site supervisor shall also hold the position of an on-duty guard. The on-site supervisor is required from the hours of 7:30 a.m. to 3:30 p.m. hours Monday through Friday except Federal Holidays (see III.B).

f. The Contractor shall provide in writing to the COTR the name(s), telephone number(s), and addresses of the supervisor(s).

g. The term supervisor means a person designated in writing by the Contractor who has authority to act for the Contractor on a day-to-day basis at the work site. The supervisor is responsible for directing the services to be performed under this contract.

3. CONTRACT MANAGER.

a.

The Contractor shall provide in writing the name, telephone number and address of the contract manager to the COTR. The term

“contract manager” means a person, designated in writing by the Contractor, who has complete authority to act for the

Contractor during the term of the contract.

The on-site supervisor shall not serve as the Contract Manager. The contract manager shall have the authority to accept government inspection reports and all other correspondence on behalf of the Contractor.

The contract manager is responsible for the overall management of work performed under this contract and shall possess at least 3 years of recent experience (within the past

5 years) in managing armed security guards.

Both new and replacement contract managers must meet these qualification standards. A detailed resume, containing the information specified herein must be submitted to the

COTR for approval prior to the assignment of the contract manager to the contract.

KEY/COMBINATION CONTROL. The Contractor shall receive, secure, issue, and account for all keys or combinations issued for access to buildings, offices, equipment, gates, etc. for the purposes of this contract. Prior to starting work, the Contractor shall sign a receipt for all keys/combinations issued by the Government. The Contractor shall maintain records, to be made available to the COTR upon request, that show how many keys are in existence, in whose possession they are, and who has knowledge of and/or access to combinations. Keys shall not be duplicated without the Contracting Officer's approval. The contractor shall use GSA form 138 (Exhibit XIII) to keep records of keys issued.

F. PERSONNEL REQUIREMENTS

STANDARDS OF CONDUCT. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees as may be necessary. Each

Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the Federal

Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

Appearance. The Government requires a favorable image and considers it to be a major asset of a protective force. The employee’s attitude, courtesy, and job knowledge are influential in creating a favorable image.

Neglect of duties shall not be condoned. This includes sleeping on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the integrity of the work site security.

Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

The Contractor shall not allow any employee (while on duty) to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances, which produce similar effects.

Contractor employees may be subject to criminal prosecution as allowed by law in certain circumstances. These actions may include, but are not limited to, the following:

(1) Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, including unauthorized access to personal identifiable information in such official documents or concealment of material facts by willful omission from official documents or records.

(2) Unauthorized use of Government property, theft, vandalism, or immoral conduct.

(3) Unethical or improper use of official authority or credentials.

(4) Misuse of weapons.

(5) Security violations.

2. To be eligible to perform under this Contract, all uniformed Contract employees must meet, to the satisfaction of the COR, the following requirements:

a. Be a citizen of the United States of America. The COTR may allow legal resident aliens with proper INS-issued work permits to work under the Contract upon the Contractor’s request. Under no circumstances will resident aliens lacking valid INS work permits be allowed to work under this Contract.

b. Be at least 21 years of age. While there is no limit as to the maximum age of guards, all guards must be able to withstand the physical demands of he job and must be capable of responding to emergency situations.

NOTE: The COTR may waive the minimum age requirement where the applicant meets all of the other requirements and is legally eligible to perform the required duties.

c. Possess, at a minimum, either a high school

Diploma or a GED equivalency certificate.

d. Speak English fluently, read and comprehend written English, and compose coherent written reports in English. Bi-lingual guards are naturally an asset to the Contractor, but in no circumstances should the Contractor permit a guard who does not have a good command of the English language to work under this Contract.

e. Meet one of the following experience/education requirements:

1) Three years of security experience within the past five years; or

2) An Associate’s Degree, or at least 60 semester hours of college coursework in any field or study; or

3) Three years of military or National Guard (active duty or reserve) experience; or

4) Successful completion of Police Officer’s Standard Training (POST) course; or

5) Any reasonable combination of the above (i.e. one year of security experience plus one year of college coursework)

IMPORTANT NOTE: Contract employees working under the previous incumbent Contract who do not meet the above experience/education requirements will be eligible to continue working under this Contract and shall be offered the right of first refusal. In such cases where a prior incumbent employee does not meet the above requirements, the Contractor shall document that employee’s personnel file accordingly and indicate the length of service under the prior Contract.

G. Medical and Physical Qualifications

1. The Contractor shall ensure that all Contract employees assigned to work under this Contract are physically able to perform all duties required by the Contract. All Contract employees must be in good general health without physical defects and/or psychological abnormalities that would interfere with the performance of Contract duties.

2. All Contract employees must meet the following medical standards:

a. Vision: Applicant must have binocular vision and must not test less than 20/20 (Snellen). Corrected vision must test 20/20 in one eye and 20/40 in the other eye. An applicant who has undergone a Radial Keratomy or laser correction procedure to correct his or her vision to an acceptable level will be considered medically qualified for this position. Near vision, corrected or uncorrected, must be sufficient to read Jaeger Type 2 at 14 inches. Applicant must be able to distinguish objects using basic peripheral vision and must not be color blind.

b. Hearing: Applicant must be able to hear the whispered voice at 15 feet with each ear. Using an audiometer for measurement, there should be no loss of 30 or more decibels in each ear at 500, 1000, and 2000 CPA levels. NOTE: The use of a hearing aid is not permitted and is disqualifying.

c. Speech: Applicant must be able to speak clearly and distinctly. Diseases or conditions resulting in indistinct speech patterns are disqualifying.

d. Diseases. Individuals shall have no established medical history or medical diagnosis of epilepsy or diabetes, or, where such a condition exists, the individual shall provide medical evidence that the condition can be controlled with proper medication so that the individual will not lapse into a coma, unconscious, or other impaired state that inhibits full performance of assigned guard services duties.

e. Addiction. Individuals shall have no established medical history or medical diagnosis of habitual alcoholism or drug addiction, or, where such a condition has existed, the individual shall provide certified documentation of having completed a rehabilitation program which would give a reasonable degree of confidence that the individual would be capable of performing assigned guard services duties.

3. Physical Demands

a. Contract employees are expected to be physically able to perform the following functions in the performance of their assigned duties:

1) Frequent and prolonged walking, standing, sitting, and stooping;

2) Occasional running or sprinting; and

3) Subduing violent or potentially violent individuals

b. Physical stamina in all of its forms

(endurance, temperature/climate, etc.) is a basic requirement of this position.

Individuals deemed incapable of meeting the physical requirements of their assigned position will be removed from assignment to performing duties under the RRB Contract upon the CO’s request.

c. The Contractor shall be responsible for encouraging and promoting employees assigned to this Contract to maintain an ongoing and regular program of physical fitness, at no cost to the Government.

d. Other Physical Requirements. An individual who has been incapacitated due to serious illness, injury, disease, or operation, which could interfere with the effective performance of assigned guard services duties shall, prior to resumption of such duties, provide medical evidence of recovery and ability to perform such duties.

H.

TRAINING

All guard force personnel shall be trained in accordance with the requirements of Exhibits III through V. The Government reserves the right to revise these instructions during the contract period. If such revision materially affects the time or cost of performance under this contract, a modification will be processed in accordance with the "CHANGES" clause.

CONTRACTOR PROVISION

Provide the instructor for presentation of training on those subjects as listed in Exhibit IV.

Provide the training location (classroom and range approved by the Government) for all formal training.

Provide any remuneration due the employees for attendance of the training.

MINIMUM TRAINING REQUIREMENT. The Contractor shall train each armed contract guard and supervisor and administer a written test in the subject areas outlined in Exhibits III through V. This training will be valid for a period of four (4) years. In addition, each armed employee shall receive the amount of firearms training necessary to qualify in firearms proficiency in accordance with the firearms qualifications requirements contained in the practical pistol course outlined in Exhibit V of this solicitation. All contract guard employees shall pass a written test and a firearm qualification test as appropriate, administered by the Government, prior to assignment as a guard under this contract.

Each contract guard employee, including supervisor, shall pass a written test on all subjects specified in Exhibits III and IV. Should an employee fail the written test on the initial attempt, they will be given three additional opportunities to retake the written examination as necessary but shall not be permitted to take more than three written examinations within a single 90 day period. The frequency of re-testing within any 90 day period, the re-testing schedule and location of testing shall be determined by the COTR. Employees failing subject examination shall not be permitted to work under this contract. Any travel incurred by the Contractor which may be involved for testing or re-testing of contract employees will be at the Contractor’s expense.

All firearm qualification requirements will be designed and administered (overseen) by the Government. The Range test is overseen by FPS. COTR will decide what written tests are acceptable. The written examination including firearm safety will be conducted at a location determined by the COTR. The Contractor shall be responsible for notifying the COTR when his/her applicants are ready to take the written and firearms qualification tests.

Firearms Training, Testing, and Licensing. The Contractor shall provide firearms training for all armed guards, including supervisors, working under this contract who do not possess a current state certification for the state where the services are to be performed. Firearm qualifications for a state certification must be equivalent to or higher than the course specified herein in Exhibit V. The Contractor shall submit written documentation to the COTR certifying that all contract employees have been trained in the correct handling and safe use of firearms and ammunition prior to the scheduling of any contract employee for testing in firearms proficiency by the COTR. (See Exhibit VI). This notifies COTR that Contract employees are ready for firearm training. The Contractor shall be responsible for notifying the COTR when their applicants are ready to be tested by the Government for firearms qualification.

All contract employees shall be tested in firearms proficiency by the Government. The testing of applicants shall be made by an authorized examiner of the COTR at a site provided by General Service Administration at no cost to the Contractor. The Government will provide the Range and the Range Master at no charge to the Contractor. All other costs of the firearms qualifying shall be borne by the Contractor. Contract security guards shall successfully satisfy the PPC standards twice during each contract term. GSA Form 2790 (Exhibit I), “Pistol Qualification Record”, will be used to document the firearms qualification of each contract employee. Each GSA Form 2790 shall be signed by an authorized Government firearms examiner, certifying that the applicant has been tested and has successfully passed the firearm qualification course specified herein in Exhibit V.

Firearms Licensing and Permits. The Contractor shall ensure that each member of the guard force required to carry a firearm complies with all current state and local firearms suitability, licensing, and permit requirements, including the following:

Permits. Except where precluded by local law or ordinance, the Contractor shall (1) obtain a permit for each guard required to carry a firearm, and (2) maintain on file a current firearm permit for each guard. A copy of each guard’s permit will be provided to the Contracting Officer at least three working days prior to the anticipated assignment date of any individual. All guards shall carry their permit on their person while on duty. The Contracting Officer shall be immediately notified should such permits be terminated, revoked, or suspended at any time and the guard(s) affected shall be immediately removed from the work site.

Bonds. The Contractor shall provide all official bonds required, and pay all fees or costs involved or related to the authorization for the arming of all employees engaged in providing services specified under this contract.

(Use of letter “I” intentionally omitted)

J.

PERSONNEL SECURITY CLEARANCE REQUIREMENTS (Non Classified Contract)

1. Unless otherwise specified, the Contractor will submit to the COTR at least 5 work days before the starting date of the contract, two (2) completed Forms FD-258, (Exhibit XIV) Fingerprinting Charts and a GSA Form SF-85P, Questionnaire for Public Trust Positions, (Exhibit XV) for those employees of the firm, who for any reason, may visit the work site during the period of this contract and for all employees who have access to the building in performance of the contract work. These forms will be submitted for replacement employees before entrance on duty. Necessary forms will be furnished by the Government. If the CO receives an unsuitable report on any employee after processing of these forms, or if the COTR finds a prospective employee to be unsuitable or unfit for his assigned duties, the Contractor shall be advised immediately that such employee cannot continue to work or be assigned to work under the contract.

For employees cleared through this process while employed by a Contractor who is subsequently replaced by another Contractor, in the same building, the new Contractor shall only be required to submit another set of these forms if the employee has not been cleared within the last 3 years, or if required by the COTR.

3.

The Government shall have and exercise full and complete control over granting, denying, withholding or terminating clearances for employees. The Government may, as it deems appropriate, authorize and grant temporary clearance to employees of the Contractor. However, the granting of a temporary clearance to any such employee shall not be considered as assurance that full clearance will follow as a result or condition thereof, and the granting of either temporary or full clearance shall in no way prevent, preclude or bar the withdrawal or termination of any such clearance by the

Government.

Security clearances when required will not be waived.

K.

Conflict of Interest

The contractor agrees not to have any direct or indirect financial or familial interest, or engage in any activity, which conflicts substantially, or appears to conflict substantially, with the contractor’s duties under this contract. The contractor further agrees that the Board shall have the exclusive right to determine whether such a conflict of interest exists, and whether it is substantial. Failure of the contractor to adhere to this provision will, at the discretion of the Board, result in the immediate termination of the contract without any further liability of the Board.

L.

QUALITY ASSURANCE PROGRAM

Introduction.

Under the Security Guard Surveillance plan, the Government will evaluate the contractor’s performance on a monthly basis. The contractor will be evaluated in three (3) areas: Quality of Service, Customer Complaints, Offense/Incident reports.

Evaluation Factors.

Quality of Service.

The RRB’s Service Contract Work Inspector (SCWI) will inspect one officer two times each week. During the evaluation period the SCWI will visit and observe the officer using GSA form 2820 (Exhibit VIII). Copies of the form will be provided to the contractor at the end of the day that they are completed. At the end of the month the SCWI will summarize the results of the month’s inspections and recommend payment deductions, as applicable.

1 Poor - There are more than 5% deficiencies indicated on the Guard Contractor Inspection Report.

2 Fair - There are no more than 5% deficiencies indicated on the Guard Contractor Inspection Report.

3 Good - There are no more than 2% deficiencies indicated on the Guard Contractor Inspection Report.

4 Excellent - There are no deficiencies indicated on the Guard Contractor Guard Inspection Report.

Customer Complaints.

Customer complaints is a means by which deficiencies can be reported and serve as the basis for unsatisfactory or nonperformance work. The SCWI will record and attempt to validate each customer complaint received. Many complaints will be difficult or impossible to validate, but should still be recorded and reviewed to determine if there is a trend or pattern of complaints concerning specific posts or individual guards. Only complaints validated by the SWCI are subject to invoice deductions.

1 Poor - There are six (6) or more validated complaints per month documented on the Guard Contract Inspection Report.

2 Fair - There are four (4) - five (5) validated complaints per month documented on the Guard Contractor Inspection Report.

3 Good - There are no more than three (3) validated complaints per month documented on the Guard Contractor Inspection Report.

4 Excellent - There are no complaints per month documented on the Guard Contractor

Inspection Report.

Prompt Filing of Completed Offense/Incident

Reports

1 Poor - Fully executed Offense/Incident

Report not submitted to the COTR within one workday of Offense/Incident occurrence.

2 Fair - The timely submitted

Offense/Incident Report exhibits major deficiencies, e.g., missing time data, inaccurate statement of facts, missing or incorrect data of persons involved, signatures.

3 Good - The timely submitted

Offense/Incident report exhibits minor deficiencies, e.g., notification or other boxes not checked or filled in.

4 Excellent - The timely submitted Offense/Incident Report is fully and correctly executed.

Contract Guard Equipment and Appearance.

In the event a contract guard(s) is provided…