RID M - RIDE Glossary.pdf

TERM DEFINITION

ACTUAL

PROVIDED HOURS

The number of service hours actually provided for any given day, as recorded by TRAC and the paratransit software.

ADA ADA: Americans with Disabilities Act of 1990 (42 U.S.C. § 12101 et seq.).

BLENDED

SERVICE HOUR

RATE

The blended service hour rate is defined as the weighted average of the sedan and van service rates during the month.

CLOSED DUTY A Duty listed on any given day that is not planned on being utilized.

COLLISION

Any impact between a RIDE or Service Provider vehicle and any other vehicle, object, or person

COMPANION

Any person (excluding a Personal Care Attendant or a child 11 years old or younger) who accompanies a certified RIDE passenger. A Companion is responsible for paying full fare for the trip.

COMPLETED

REGISTERED

CUSTOMER TRIP

A trip completed by the Customer (does not include Personal Care

Assistants (PCAs) or Companions).

CUSTOMER

INCIDENT

An event that occurs during the provision of service hours and is caused by a Registered Customer, a PCA, or Companion that disrupts service and is reported by the Vehicle Operator to TRAC.

CUSTOMER

Any person with a disability that prevents them from using the MBTA bus, subway, or trolley (also known as the fixed route) all or some of the time, who has applied for eligibility for The RIDE program, and has been certified as ADA eligible for Paratransit Service by the MBTA.

DEADHEAD / NON-

REVENUE HOURS

Total hours from garage Pull-out to first pickup, start of break until the next pickup, and last drop off to the garage Pull-in.

DEDICATED

SERVICE

PROVIDER (DSP)

A company retained by the MBTA to operate and maintain MBTA-owned revenue vehicles on a dedicated basis onto which trips are scheduled.

DISABLING

DAMAGE

Damage to a RIDE or Service Provider vehicle resulting from a collision/safety event that prevents the RIDE or Service Provider vehicle from leaving the location of the collision/safety event under its own power.

DRIVER

APPLICATION

Tablet-based application the Vehicle Operator will sign into after conducting a pre-trip inspection and before leaving the garage facility. The tablet provides the Vehicle Operator with turn-by-turn navigation, the trip manifest, and communication to TRAC, among other uses.

DRIVER See Vehicle Operator

DUTY END TIME The time the Vehicle Operator ends his/her Duty.

DUTY START TIME

The time the Vehicle Operator begins his/her Duty after all inspections and preparation have been completed.

DUTY

The continuously scheduled group of trips that could be completed by a single vehicle in an operating day. A Duty typically includes a series of events starting with Pull-out from the garage, pick-ups, drop-offs, and the garage Pull-in.

EVACUATION FOR

LIFE SAFETY

REASONS

A condition that occurs when persons depart from MBTA RIDE or Service

Provider vehicles or Service Provider-controlled facilities for life safety reasons, including self-evacuations. A life safety reason may include a situation such as a fire, the presence of smoke or noxious fumes, a fuel leak from any source, an electrical hazard, or any other hazard to any person.

FACILITY

PLANNING

PROCESS

The process by which the MBTA and the Service Provider will determine the locations of Facility(ies), as outlined in the Scope of Work.

FACILITY

The location from which some or all of the Revenue Vehicles Pull-out and

Pull-in, which may include office space for personnel and a maintenance shop.

FATALITY

A death confirmed within 30 days of a safety event. Fatalities include suicides, but do not include deaths in or on Service Provider-controlled property that are a result of criminal actions, drug overdose, exposure to the elements, illness, or natural causes.

FIXED ROUTE MBTA Bus, Trolley, or Subway lines

FLEET

MANAGEMENT

SOFTWARE

A software used by the Service Provider to manage, organize, and track vehicles, equipment, and in-vehicle technology.

FTA Federal Transit Administration

IN-SERVICE

DISRUPTION

Any event that occurs during service hours that causes service to be delayed or otherwise adjusted (e.g. failure of ramp or lift, heating / AC equipment, or In-Vehicle Technology; Customer Incident; etc.)

IN-VEHICLE

TECHNOLOGY

MBTA-specified technology, including tablets, cameras, and telematics used in each vehicle.

INJURY

Any harm to persons as a result of a collision/safety event that requires immediate medical attention away from the scene. Does not include harm resulting from criminal actions, drug overdose, exposure to the elements, illness, natural causes, or occupational safety events occurring in Service

Provider-controlled administrative buildings.

KEY PERSONNEL

Such positions shall be so designated if they hold significant management responsibility over some or all of the operation, and/or they possess unique technical skills which would be difficult to quickly replace.

LATE PULL-OUT

When a revenue vehicle departs its assigned garage facility later than scheduled Duty Start Time.

MAJOR BODY

DAMAGE

Any damage that causes the most exterior part of the vehicle to be pierced or prohibits the safe operation of the vehicle.

MAJOR REPAIR

Includes engine repair, transmission repair, and any repair that requires complete overhaul or substantial replacement of parts.

MASSACHUSETTS

BAY

TRANSPORTATION

AUTHORITY

(MBTA)

The body politic and corporate and the political subdivision of the

Commonwealth of Massachusetts existing pursuant to Mass. Gen. Laws, ch.

161A (as amended). Also referred to herein as the Authority.

MBTA SAFETY

REPORTABLE

EVENT

An unexpected outcome resulting in injury or death; damage to or loss of

Service Provider-controlled facilities, equipment, vehicles (both Revenue and Non-Revenue), or associated infrastructure; or damage to the environment. Examples include, but are not limited to collision, fire, hazardous material spill, or act of nature (Act of God).

MBTA TRANSIT

SAFETY PLAN

A comprehensive federally required document that outlines the activities and processes of the MBTA’s safety program. It establishes the framework for the MBTA’s Safety Management System (SMS) program and applies to

Heavy Rail, Light Rail, Bus, and Para-Transit operations.

MEDICAL REVIEW

OFFICER (MRO)

A person who is a licensed physician responsible for receiving and reviewing laboratory results generated by an employer's drug testing program and evaluating medical explanations for certain drug test results.

MINOR BODY

DAMAGE

All other body damage that is not classified as Major Body Damage.

MISUSE Unauthorized use of MBTA’s property.

MOBILITY

CENTER

The MBTA’s center providing all accessibility services, including RIDE eligibility, fixed route travel training, and accessible trip planning.

MOBILIZATION

AND TRANSITION

PERIOD

The period starts at the date of the execution of the Contract and continues until the service start date.

NO-SHOW

A trip that has been scheduled and confirmed by TRAC where the vehicle arrives on-time and waits the time minimum required and the customer fails to show up for the scheduled ride or cancels at the door.

NON-DEDICATED

SERVICE

PROVIDER (NDSP)

A company retained by the MBTA to operate vehicles on a non-dedicated basis onto which trips are scheduled. NDSPs may be technology platforms, traditional taxi fleets, or other companies who work in tandem to provide transportation to The RIDE on an as-needed basis.

NON-REGISTERED

CUSTOMERS

Personal Care Attendant (PCAs) and Companions only

NON-REVENUE

VEHICLE

A vehicle used by the Service Provider to perform Contract requirements other than Customer transportation.

NOT-AT-FAULT

ACCIDENT

A motor vehicle accident in which the status of the Vehicle Operator is not determined as “At Fault” per ruling of the insurance company.

NTD National Transit Database

ON-BOARD

TRAVEL TIME

On-board travel time is the time between the departure of the vehicle from the pickup location to the arrival of the vehicle at the destination.

ON-TIME DROP-

OFF

A completed drop-off will be defined as on-time if the vehicle arrives at the drop-off location within the Drop-off Window.

ON-TIME

PERFORMANCE

(OTP)

The percentage of total Scheduled Trips picked-up within the Pick-up

Window (for pickup-anchored trips) and dropped-off within the Drop-off

Window. An appointment-anchored trip with both a late pickup and late drop-off will only be counted once for the drop-off. No-shows and Late cancellations count as Scheduled Trips with On-time Pick-ups. Missed trips will count as Scheduled Trips that do not have On-time Pick-ups and are considered late.

OTHER VEHICLE

Any type of motorized vehicle that is not an MBTA RIDE or Service

Provider vehicle, including motorized bicycles, skateboards, and stand-up scooters. This definition does not apply to persons using a motorized mobility device.

PERSON

A passenger, employee, contractor, volunteer, official worker, pedestrian, trespasser, or any other individual on an MBTA RIDE or Service Provider vehicle or in/on Service Provider-controlled property. This includes persons riding non-motorized bicycles, as well as persons using any type of mobility device.

PERSONAL CARE

ATTENDANT (PCA)

Any person who accompanies the RIDE Customer for the purpose of providing travel and other assistance to the RIDE Customer.

PRE-TRIP AND

POST-TRIP

INSPECTION

APPLICATION

Tablet application Vehicle Operators use to conduct all pre-trip and post-trip inspection activities. To be provided at MBTA’s discretion during the

Contract.

PULL-IN

The return of a revenue vehicle to the assigned garage upon completion of the Vehicle Operator’s Duty.

PULL-OUT

The departure of a revenue vehicle from the assigned garage to perform service. The vehicle is recorded as having crossed the geofence established by the paratransit software before or at the Duty Start Time. The Duty Start

Time will start only once the Vehicle Operator has conducted the pre-trip inspection, logged in to the Driver Application, and begun to proceed to the first pick-up location.

REGISTERED

CUSTOMER

A person who applies to The RIDE and is determined eligible by the

Mobility Center to use The RIDE for some or all of their trips.

REGISTERED TRIP

A trip taken by a Registered Customer of The RIDE, regardless of the number of PCAs or Companions accompanying the Customer.

REQUESTED TRIPS

All No-shows, Missed trips, Late cancellations, On-time trips, and Late trips for all Customers. Does not include Same-day, Late, or Advanced

Cancellations.

REVENUE HOURS Total hours from first pickup to last drop-off minus scheduled breaks.

REVENUE

VEHICLE

A vehicle used by the Service Provider to transport Customers.

SAFETY

SENSITIVE

PERSONNEL

In accordance with the FTA, Safety Sensitive Personnel are any employees who perform any of the following duties:

• Operating a Revenue Vehicle, including when not in service;

• Operating a Non-Revenue Vehicle, when required to be operated by a holder of a Commercial Driver’s License;

• Controlling dispatch or movement of a Revenue Vehicle;

• Maintaining (including repairs, overhaul, and rebuilding) a Revenue

Vehicle or equipment used in service; or

• Carrying a firearm for security purposes.

SERIOUS TRAFFIC

VIOLATION

Those traffic violations designated as “Major Traffic Violations” pursuant to

Mass. 211 CMR 134, Appendix A.

SERVICE HOURS

Total hours from Pull-out to Pull-in. Also referred to as Vehicle Hours.

Total hours from when a Vehicle Operator begins work by departing the garage or terminus until it returns to garage or terminus at the end of their duty.

SERVICE LEVELS MBTA’s established expected Service Hour tiers

SERVICE

PROVIDER

A company retained by the MBTA to operate vehicles onto which trips are scheduled. Includes both Dedicated and Non-Dedicated Service Providers.

STABILIZATION

PERIOD

The Stabilization Period is the period post service start during which the

Service Provider’s operations are expected to stabilize and will continue until service delivery is determined smooth and seamless at MBTA’s discretion.

STATE OF

EMERGENCY

A State of Emergency can be declared by the Governor of Massachusetts in the event or imminent threat of a natural or man-made disaster. Under a

State of Emergency, Chapter 639 of the Acts of 1950, as amended, grants the Governor and other state officials the power to protect the

Commonwealth. A State of Emergency may cover a specific municipality, multiple communities, or the entire Commonwealth.

THE RIDE ACCESS

CENTER (TRAC)

The RIDE's Paratransit centralized operations control and call center.

TOTAL VEHICLE

MILES

Total miles from garage pull-out to garage pull-in.

TRANSPORTATION

MANAGEMENT

SYSTEM (TMS)

Software used for scheduling, dispatching, and reservations.

TRIP

A one-way journey made with a Customer with or without a PCA or

Companion on a vehicle

UNCOVERED

HOUR/DUTY

A Service Hour or Duty for which no Vehicle Operator is available to provide service on any given day.

VEHICLE

OPERATOR

An employee of a Designated Service Provider who operates a vehicle during service hours. Also referred to as Driver.

VEHICLE

REVENUE MILES

Total miles from first pickup to last drop-off.

VEHICLE

UTILIZATION

Vehicle utilization is the percentage of time that Service Provider vehicles are in revenue service, calculated as the ratio of Revenue Hours divided by

Service Hours, multiplied by 100.

WAV Wheelchair Accessible Vehicle