Exhibit 2 - Bidder Service Level Staffing.xlsx

This is a Bidder Service Level Staffing template document for the Massachusetts Bay Transportation Authority's (MBTA) Paratransit Dedicated Service Providers contract (RFP 88-26). The document serves as a standardized Excel form that bidders must complete separately for each of five proposed service levels (ranging from 20% to 60% capacity), with staffing level submissions required for a mobilization and transition period plus eleven contract years extending from FY 2027 through FY 2038. Bidders are instructed to provide full-time equivalent (FTE) counts for each position category across all contract years, ensuring consistency between this staffing form and their accompanying cost models. The template includes sections for key personnel positions (General Manager, Training Manager, Safety Manager, Operations Manager, Maintenance Manager, and five additional key personnel slots), up to thirteen other personnel positions, and variable personnel categories including van and sedan vehicle operators.

The document establishes target award point hours for each service level that increase annually throughout the contract term, ranging from 274,560 hours in FY 2028 for Service Level 1 (20%) to 1,094,520 hours in FY 2038 for Service Level 5 (60%). All staffing inputs must reflect annual twelve-month figures and correspond precisely to the FTE projections submitted in the bidder's cost model for the respective service level. Bidders are explicitly instructed to include only the requested information in the template, with no extraneous data permitted, and must complete separate tabs for each service level they propose to bid upon.