Exhibit 1 - Bidder Experience and References.xlsx

This is a Bidder Experience and References template for the MBTA's Paratransit Dedicated Service Providers RFP 88-26 in Massachusetts. The template requires bidders to document up to ten (10) previous contracts demonstrating relevant experience in paratransit service provision. For each contract, bidders must provide agency name, operations address, scope of services, contract value for base and option years, and contract performance period in calendar years. Bidders must also identify a primary reference contact including name, title, organization, telephone number, and email address for each contract listed.

The template requires bidders to specify contract type (dedicated service provider, non-dedicated service provider, or full-service turnkey including reservation, scheduling, dispatch, and service provision), number of service provider contractors managed, service type classification (ADA only, non-ADA only, or combined), and driver workforce composition (union or non-union). Bidders must detail operational responsibilities including driver and vehicle operation, vehicle maintenance, in-vehicle hardware maintenance, training, complaint handling, quality assurance, and reporting. Additional required data includes number of revenue vehicles, maintenance personnel FTEs, average breakdown rates per 100,000 miles, total personnel counts by category (drivers, safety supervisors), and transportation management system software details. Trip volume metrics must include total annual service hours, annual registered ADA paratransit trips completed, and annual registered non-ADA paratransit trips completed, with all data points reflecting the most recent year in operation or most recent available data.