RID L - Lost and Found Policy.pdf
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- Solicitation number
- BD-26-1206-MBTA-MBTA-130845
- Issued by
- Massachusetts
About this file
This is a Lost and Found Policy document for the Massachusetts Bay Transportation Authority (MBTA) related to RFP 88-26 for Paratransit Dedicated Service Providers. The policy establishes procedures and guidelines for handling items left behind on MBTA paratransit vehicles and at facilities. The document outlines the processes that service providers must follow when passengers leave personal belongings, including initial collection, storage, documentation, and disposition of unclaimed items. The policy defines responsibilities for service providers in maintaining lost and found operations, including proper record-keeping, inventory management, and customer notification procedures. The policy specifies timeframes for holding items before disposal or donation and establishes protocols for reuniting lost items with their owners.
The Lost and Found Policy serves as an operational requirement for paratransit service providers contracted with the MBTA and does not contain specific pricing, set-aside information, or funding details. Rather, the policy functions as a compliance and operational standard that prospective bidders must acknowledge and implement as part of their service delivery obligations. The policy ensures consistent customer service across all paratransit dedicated service providers and protects both the MBTA and service providers by establishing clear procedures for handling passenger property. Compliance with this policy is a material requirement for any entity seeking to provide paratransit services under the specified RFP.
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Text version
Lost and Found Policy June 3, 2026 Version 1.1 Page 1 of 4
Lost and Found Policy
Version 1.1 Page 2 of 4
Table of Contents Document Control
Document Management and Authoring
Document Review and Approval
Version History
Lost and Found
General Policies
Contractor Found Items
Customer Lost and Found Inquiries
Return of Items
Unclaimed Items
Version 1.1 Page 3 of 4
Document Control
Document Management and Authoring DOCUMENT TITLE Lost and Found Policy RELEASE DATE June
VERSION AND STATUS 1.1
FILENAME OTA-Lost and Found Policy_REV1.1
PREPARED FOR OFFICE FOR TRANSPORTATION ACCESS
Action Name Title Company
PREPARED BY
REVIEWED BY
REVIEWED BY
Document Review and Approval Date Version Name Title Company Initials
Version History Version Author Reviewer Comment Status Pub. Date Exp. Date
Lost and Found
General Policies The Contractor, including but not limited to all its employees and subcontractors, shall not use, borrow, or keep any lost and found items at any time.
Version 1.1 Page 4 of 4
Contractor Found Items If the Contractor finds an item that belongs to a customer, the Contractor shall secure it, tag it and log a detailed description of the item, date and time found, Vehicle Operator ID, vehicle ID, and customer ID (if known) upon the vehicle’s return to the garage facility. The Contractor shall enter this information into the MBTA’s centralized log. If customer is known, the Contractor shall contact the customer to arrange for return of item. To ensure items are returned to the correct individual, the Contractor must have the customer describe the item as close as possible and verify the customer’s identity.
Customer Lost and Found Inquiries All customers shall be directed to contact the MBTA to file a lost and found inquiry. The MBTA will review its centralized log and direct the inquiry to the appropriate service provider. Upon receipt of a customer lost and found inquiry, the Contractor shall review its lost and found log and, if a match is identified, contact the customer regarding lost item to arrange the item’s return.
Return of Items Important items such as keys, wallets, cell phones, or medication shall be mailed via overnight shipping. Other items shall be returned by mail within 7 business days. All items returned shall be entered into the MBTA’s centralized log.
Unclaimed Items Unclaimed items shall be held for 30 calendar days, after which:
1. Items with personally identifiable information (keys, IDs, credit/ATM cards, cell phones, medication, etc.) shall be destroyed.
2. All other items shall either be donated or destroyed.
3. Once donated or destroyed, the item’s status shall be updated in the MBTA’s centralized log.
| Document Control |
| Document Management and Authoring |
| Document Review and Approval |
| Version History |
| Lost and Found |
| General Policies |
| Contractor Found Items |
| Customer Lost and Found Inquiries |
| Return of Items |
| Unclaimed Items |
File details come from the government source that posted it. Updated .