5-Attachment_IV_Past_Performance_Questionnaire__Ammo.pdf

ATTACHMENT 4 - PAST PERFORMANCE QUESTIONNAIRE

The below-named contractor is being considered for award of a contract for Request for Quotes (RFQ) RFQP0700NAS0438-2015 “Various Types of Ammunition”. The scope of work includes, but is not limited to supplying various types of ammunition to the Federal Bureau of Prisons facilities. A primary consideration in our selection process is the contractor’s history of performance of similar efforts. Please make every effort to be as thorough as possible in your answers/comments. Please return the questionnaire to the offeror for submittal along with their quote.

A. GENERAL INFORMATION

Contractor’s Name: ____________________________________________________________

Address: ____________________________________________________________________

Telephone Number: _____________________ Point of Contact: _______________________

B. RESPONDENT INFORMATION

Name: ________________________________ Title: ______________________________

Organization & Address: ________________________________________________________

Telephone: ________________ Fax: _________________ Email: _______________________

C. CONTRACT INFORMATION

Contract Number/Title: ________________________________________________________

Period of Performance: ________________________________________________________

Dollar Amount of Contract: _________________ Type of Contract: ____________________

Good and/or Services Provided: _________________________________________________

BOP38336

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Part D: PERFORMANCE INFORMATION

Choose the category on the below scale that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY

RATINGS OF OUTSTANDING, MARGINAL OR UNACCEPTABLE.

1 - OUTSTANDING: Based on the offeror’s performance record, the offeror consistently met or often exceeded specified contract performance or capability. Any complaints were found negligible or unfounded.

2 - GOOD: Based on the offeror’s performance record, the offeror’s specified contract performance or capability was good. Any complaints or problems were minor and were adequately addressed.

3 – MARGINAL: Based on the offeror’s performance record, the offeror failed to meet the specified contract performance. Complaints/problems were numerous and significant.

4 - UNACCEPTABLE: Based on the offeror’s performance record, the offeror consistently failed to meet the specified contract requirements. Any complaints were many, significant, and left uncorrected.

5 - NO PAST PERFRMANCE: Offeror has no record of relevant past performance, or information on past performance is not available.

Please use the above ratings to describe the contractor’s performance in the following areas:

1. MANAGEMENT EFFECTIVENESS

a. Contractor provided experienced personnel with technical and administrative abilities to meet contract requirements.

1 2 3 4 5

b. Contractor provided appropriate supplies documentation 1 2 3 4 5

c. Contractor’s overall management effectiveness 1 2 3 4 5

COMMENTS/REMARKS:________________________________________________________

2. QUALITY AND WORKMANSHIP

a. Contractor provided professional services 1 2 3 4 5

b. Contractor maintained the quality of products/service 1 2 3 4 5

c. Contractor achieved industry specifications 1 2 3 4 5

d. Contractor achieved accuracy specifications 1 2 3 4 5

e. Contractor achieved integration specifications (if applicable) 1 2 3 4 5

f. Contractor’s demonstrated a reliable system for providing the required goods & services

1 2 3 4 5

g. Contractor’s overall quality of products/service 1 2 3 4 5

COMMENTS/REMARKS:________________________________________________________

3. TIMELINESS/ADHERENCE TO SCHEDULES

a. Contractor delivered items timely as identified in your contract

1 2 3 4 5

b. Contractor was proactive in keeping you informed of schedule conflicts if they were going to occur

1 2 3 4 5

c. Contractor responded to emergency requirements in a timely manner. (Please indicate your response time requirement in the below comments/remarks area.)

1 2 3 4 5

d. Overall contractor timeliness 1 2 3 4 5

COMMENTS/REMARKS:________________________________________________________

4. TRAINING/TECHNICAL SUPPORT

a. Contractor provided useful quality training 1 2 3 4 5

b. Contractor provided prompt support after delivery 1 2 3 4 5

c. Contractor’s overall quality training/support 1 2 3 4 5

COMMENTS/REMARKS:_______________________________________________________

5. CUSTOMER SATISFACTION

a. Contractor maintained a professional working relationship 1 2 3 4 5

b. Contractor was reasonable and cooperative in resolving customer complaints

1 2 3 4 5

c. Contractor was flexible in responding to urgent requirements 1 2 3 4 5

d. Overall customer satisfaction 1 2 3 4 5

COMMENTS/REMARKS:________________________________________________________

7. If a government contract, did the contractor receive any Contract Discrepancy Reports, Letters of Concern, or Cure Notices? __________ If yes, please describe:

8. If given the opportunity, would you award another contract to this contractor? Please explain response below.

9. OVERALL RATING (Please circle one):

Outstanding Good Marginal Unacceptable