RFQ 99SWC-S1847 OnDemand Interpretation and Translation.docx

STATE OF NEVADA

DEPARTMENT OF ADMINISTRATION

Purchasing Division 515 East Musser Street, Suite 300 │ Carson City, NV 89701 Phone: 775-684-0170 │ Fax: 775-684-0188

Request for Proposal: 99SWC-S1847 For

ON DEMAND INTERPRETATION AND TRANSLATION SERVICES

Release Date: 12/30/2021 Deadline for Submission and Opening Date and Time: 02/03/2022 @ 2:00 pm Refer to Proposal Timeline and Submission Requirements for complete RFQ schedule and submission instructions

Single point of contact for the RFQ:

Ryan Vradenburg, Purchasing Officer II Phone, 775-684-0197 Email Address, rvradenburg@admin.nv.gov

(TTY for Deaf and Hard of Hearing, 800-326-6868 Ask the relay agent to dial, 1-775-515-5173/V.)

TABLE OF CONTENTS

APPLICABLE REGULATIONS GOVERNING PROCUREMENT

All applicable Nevada Revised Statutes (NRS) and Nevada Administrative Code (NAC) documentation can be found at: www.leg.state.nv.us/law1.cfm.

Prospective vendors are advised to review Nevada’s ethical standards requirements, including but not limited to NRS 281A, NRS 333.800, and NAC 333.155.

PROJECT OVERVIEW

The State of Nevada Purchasing Division, on behalf of multiple state agencies, is seeking proposals from qualified vendors to provide On-Site and Remote Spoken and Sign Language Interpreting Services, Document Translation and Other Related Services statewide as needed services as described in the scope of work and attachments.

The State intends to award multiple contracts in conjunction with this Request for Qualifications (RFQ), as determined in the best interests of the State. The Purchasing Division shall administer contract(s) resulting from this RFQ. The resulting contract(s) are expected to be for a contract term of four years, subject to Board of Examiners approval.

Additional Enrollment Periods will be made available occurring at approximate six (6) month intervals depending on state needs.

GOALS AND OBJECTIVES

The State will award multiple contracts in conjunction with this RFQ, as determined in the best interests of the State. The State may award regionally (Northern, Southern, Rural) as needed by using agencies. Vendor’s response shall identify the geographic region(s) in which services are being offered.

These contracts are intended to be used by all State agencies located in geographic regions serviced by the vendor. The University and Community College System, the Court System, the Legislative Counsel Bureau, and Political Subdivisions (i.e., cities, counties, school districts, etc.) may use the contract(s) resulting from this RFQ; however, they are not required to do so.

SCOPE OF WORK

Vendors shall provide 365-days a year/7-days a week/24-hours a day On-Demand Interpreting and Translation related services on an “as needed” basis for clients needing immediate interpreter or translation assistance and must meet or exceed the minimum requirements set forth in Attachment Technical Requirements.

Services are anticipated to be utilized in several different government settings, including Health and Human Services Departments, court settings, and employment assistance, among others, to assist government entities in meeting the needs of clients who are physically in the government office, remote, or call in by phone for assistance.

COST

Vendors shall provide pricing as indicated an Attachment Cost Schedule Pricing is to be set for the duration of the contract term and may not be changed unless accepted by the State via amendment pursuant to SAM 300.

ATTACHMENTS

INCORPORATED ATTACHMENTS. To be read and not returned.

Terms and Conditions for Services Terms and Conditions for Goods Federal Laws and Authorities Insurance Schedule Contract Form

PROPOSAL ATTACHMENTS. To be completed and returned.

Cost Proposal Technical Requirements Attachments for Signature

Vendor Certifications Certification Regarding Lobbying Confidentiality and Certification of Indemnification Vendor Information Response

PROPOSAL TIMELINE

All questions regarding this RFQ shall be submitted using the Bid Q&A feature in NevadaEPro by the deadline below.

The following represents the proposed timeline for this project.

All times stated are Pacific Time (PT).

These dates represent a tentative schedule of events.

The State reserves the right to modify these dates at any time.

PROPOSAL EVALUATION PROCESS

Proposal evaluation and scoring is conducted in accordance with NRS 333.335 and NAC 333.160-333.165.

Proposals shall be kept confidential until a contract is awarded.

In the event the RFQ is withdrawn prior to award or any open enrollment period, proposals remain confidential.

The evaluation committee is an independent committee established to evaluate and score proposals submitted in response to the RFQ.

Proposals shall be consistently evaluated and scored based upon the following factors.

Conformance with the terms of the RFQ PASS/FAIL

MANDATORY MINIMUM REQUIREMENTS

Pursuant to NRS 333.311 a contact cannot be awarded to a proposal that does not comply with the requirements listed in this section.

NEVADA LAW AND STATE INDEMNITY. Pursuant to SB 445 of the 81st Session of the Nevada Legislature, any contract that is entered into may not: (1) Require the filing of any action or the arbitration of any dispute that arises from the contract to be instituted or heard in another state or nation; or (2) Require the State to indemnify another party against liability for damages.

NO BOYCOTT OF ISRAEL. Pursuant to NRS 333.338, the State of Nevada cannot enter a contract with a company unless that company agrees for the duration of the contract not to engage in a boycott of Israel. By submitting a proposal or bid, vendor agrees that if it is awarded a contract it will not engage in a boycott of Israel as defined in NRS 333.338(3)(a).

INDEMNIFICATION. Confirm vendor agrees to comply with required contract terms on Indemnification: "To the fullest extent permitted by law, Contractor shall indemnify, hold harmless and defend, not excluding the State’s right to participate, the State from and against all liability, claims, actions, damages, losses, and expenses, including, without limitation, reasonable attorneys’ fees and costs, arising out of any breach of the obligations of Contractor under this contract, or any alleged negligent or willful acts or omissions of Contractor, its officers, employees and agents. Contractor’s obligation to indemnify the State shall apply in all cases except for claims arising solely from the State’s own negligence or willful misconduct. Contractor waives any rights of subrogation against the State. Contractor’s duty to defend begins when the State requests defense of any claim arising from this Contract."

LIMITED LIABILITY. Confirm vendor agrees to comply with required contract terms on Limited Liability: "The State will not waive and intends to assert available NRS Chapter 41 liability limitations in all cases. Contract liability of both parties shall not be subject to punitive damages. Damages for any State breach shall never exceed the amount of funds appropriated for payment under this Contract, but not yet paid to Contractor, for the Fiscal Year budget in existence at the time of the breach. Contractor’s tort liability shall not be limited."

CONTRACT RESPONSIBILITY. Awarded vendor shall be the sole point of contract responsibility. The State shall look solely to the awarded vendor for the performance of all contractual obligations which may result from an award based on this RFQ, and the awarded vendor shall not be relieved for the non-performance of any or all subcontractors.

DATA ENCRYPTION. Confirm vendor will comply with State IT requirement that data be encrypted in transit and in rest.

STATESIDE DATA. Confirm vendor will comply with State IT requirement that State data assets must be maintained stateside and data will not be held offshore.

NEVADA BUSINESS LICENSE. Pursuant to NRS 353.007, prior to contract execution awarded vendor must hold a State business license pursuant to NRS chapter 76 unless exempted by NRS 76.100(7)(b).

DISCLOSURE. Each vendor shall include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, contract breaches, any civil or criminal litigation or investigations pending which involves the vendor or in which the vendor has been judged guilty or liable.

CRITICAL ITEMS

In addition to the Scope of Work and Attachments, the items listed in this section are critical to the success of the project. These items will be used in evaluating and scoring the proposal. Vendor proposal should address items in this section in enough detail to provide evaluators an accurate understanding of vendor capabilities. Proposals that fail to sufficiently respond to these items may be considered non-responsive.

CONTRACT FORM. The State strongly prefers vendors agree to the terms of the attached Contract Form as is. Ability to agree to contract terms is a high priority to the State. Vendors who cannot agree to the contract as is must include a redlined Word version of the attached Contract Form with their proposal response. Contract redlines are subject to the evaluation criteria.

INSURANCE SCHEDULE. Confirm vendor will comply with attached Insurance Schedule. If not, please explain which areas are causing non-compliance and attach a red line if necessary.

Awarded vendor shall maintain, for the duration of the contract, insurance coverages as set forth in the fully executed contract.

Work on the contract shall not begin until after the awarded vendor has submitted acceptable evidence of the required insurance coverages.

Failure to maintain any required insurance coverage or acceptable alternative method of insurance shall be deemed a breach of contract.

VENDOR BACKGROUND

Company background/history and why vendor is qualified to provide the services described in this RFQ.

Provide a brief description of the length of time vendor has been providing services described in this RFQ to the public and/or private sector.

SUBCONTRACTORS

Subcontractors are defined as a third party, not directly employed by the contractor, who shall provide services identified in this RFQ. This does not include third parties who provide support or incidental services to the contractor.

Proposal should include a completed Vendor Information Response form for each subcontractor.

Vendor shall not allow any subcontractor to commence work until all insurance required of the subcontractor is provided to the vendor.

Vendor proposal shall identify specific requirements of the project for which each subcontractor shall perform services.

How the work of any subcontractor(s) shall be supervised How channels of communication shall be maintained How compliance with contracts terms and conditions will be assured Previous experience with subcontractor(s)

VENDOR FINANCIAL INFORMATION

The information requested in this section is designated as confidential business information by the Administrator pursuant to NRS 333.020(5)(b) and is not public information pursuant to NRS 333.333.

This information should be submitted as a separate attachment, flagged as confidential in NevadaEPro.

SUBMISSION CHECKLIST

This section identifies documents that shall be submitted to be considered responsive. Vendors are encouraged to review all RFQ requirements to ensure all requested information is included in their response.

Proposals must be submitted as a Quote through NevadaEPro, https://NevadaEPro.com.

Vendors are encouraged to submit a single file attachment per proposal section if possible.

Technical proposal information and Cost proposal information shall be included in the same attachment.

Proposal attachment shall not be flagged as confidential in NevadaEPro.

Additional attachments may be included, if necessary, but are discouraged and should be kept to a minimum.

NEVADAEPRO SUBMISSION – ITEMS TAB INSTRUCTIONS.

Vendors shall ensure that the services they are able to provide have a check mark in the “see quote attachments” box locate on the Items Tab within their vendor quote.

No pricing is to be entered on this tab. Pricing shall be submitted using the Attachment Cost Proposal.

TECHNICAL and COST PROPOSAL

Title Page Table of Contents Response to Mandatory Minimum Requirements (Section 8) Response to Critical Items (Section 9) Response to Scope of Work Signed Attachments Cost Proposal Technical Requirements Other Informational Material

PROPRIETARY INFORMATION. If necessary, but not expected. Attachment should be flagged confidential in NevadaEPro.

Title Page Table of Contents Trade Secret information, cross referenced to the technical proposal

OTHER ATTACHMENTS. If necessary, not recommended.

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