Questions and Answers S1847.xls

XLS spreadsheet 43 KB Posted Dec 30, 2021

Attached to: On Demand Interpretation and Translation Services
Solicitation number: 99SWC-S1847
Issued by: Churchill County, Nevada

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Written by GovTribe AI · Apr 2, 2024

This document contains questions and answers related to a Request for Qualifications (RFQ) issued by the State of Nevada for On Demand Interpretation and Translation Services. The RFQ seeks to establish multiple contracts to provide over-the-phone interpretation, video remote interpretation, and translation services to various state agencies. The RFQ does not specify estimated volumes or language mix, but indicates the total spend for the previous 11 contracted vendors over 3 years was approximately $716,700. Vendors may bid on select services they offer and are not required to provide all requested services. The contracts are expected to start upon Board of Examiners approval, and there is no information provided on the contract term or renewal options.

The RFQ does not provide specific details on pricing terms, set-asides, or funding sources. It indicates there were multiple previous vendors, but does not provide incumbent pricing or other details. The evaluation criteria focuses on conformance with the RFQ terms, and the state will determine if vendors have met the technical, mandatory, and critical requirements. Vendors are not required to submit financial information as part of their response.

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Other files

File	Type	Posted
Incorporated Attachments~1.pdf	PDF	Dec 30, 2021
Questions and Answers S1847 2.xls	XLS spreadsheet	Dec 30, 2021
Technical Requirements and Cost Proposal~1.docx	DOCX document	Dec 30, 2021
Attachments for Signature.pdf	PDF	Dec 30, 2021
Quote Instructions.pdf	PDF	Dec 30, 2021
RFQ 99SWC-S1847 OnDemand Interpretation and Translation.docx	DOCX document	Dec 30, 2021

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Bid Q&A for Export Report

Bid Q&A
QUESTION_NBR	CREATED_BY	QUESTION_SUBJECT	QUESTION_TEXT	ANSWER_TEXT
1	MJD1586	Deadline	Can you confirm the proposal deadline is Monday January 3rd?	Confirmed. Dates are as posted in the RFQ and in NevadaEpro.com
2	MJD1586	Volumes	Can you provide details on anticipated volumes:

Average monthly volume, per language for over-the-phone interpretation services?

Average monthly volume per month, per language for video remote interpretation services?	Total spend for previous eleven contracted vendors over three years is Approx: $716,700.00
	3	MJD1586	Call Center locations	Do all calls need to be handled by U.S. based Call Centers?	No.
	4	ACANJURA	Addtional	1. Can Foreign entities (California) apply? If so, what additional information is required?
2. Is there an incumbent? If so, what are the rates?	Foreign entities may apply. All proposers are expected to complete the RFQ document. Multiple vendors held the statewide contracts previousl.
	5	ACANJURA	Clarification	1. Must we provide the insurance certificates and Business License aling with our Bid response or only if and when it's awarded?	Business licenses are required prior to award. Insurance certificates are required prior to any work being performed.
	6	ACANJURA	Company Financials	1. What kind of vendor financial information do you require? Page 5; 9.6 was not clear.
2. Do we add the vendor financial information in Sec 9, Response to Critical Items, or on the Proprietary information section?	Section 9.6 (9.6.1-9.6.2) is not required. Boiler plate information that was not removed during development.
	7	MJD1586	Award type	Is this a single award or multiple award contract?	Multiple contracts will be awarded.
	8	MJD1586	Capabilities	In order to be eligible for award, does a vendor need to bid on all requirements? For example can a vendor bid on over-the-phone interpretation and not video remote interpretation?	Vendors may bid for only the services they offer. Vendors are not required to provide all services. Vendors are encouraged to provide their best response.
	9	JOHNDRUGAN	Volume	Does the State have any expectation of the spend for each requested service? I.E. how much money per year is spent on telephonic interpretation services.	Total spend for previous eleven contracted vendors over three years is Approx: $716,700.00
	10	JOHNDRUGAN	Volume	Does the state have any expectation of how many minutes per year are used for over the phone interpretation?	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	11	JOHNDRUGAN	Language Mix	Does the state have any expectation of the language mix for each requested service? I.E. 90% Spanish, 5% Mandarin, etc.	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	12	RFP@HELLOGLOBO	Equipment	Will you require new equipment for lease or purchase? What is the current per phone/tablet Monthly Equipment Lease Fee?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Previous vendor contract information is available here: https://nevadaepro.com/bso/view/search/external/advancedSearchBid.xhtml?q=S359&currentDocType=bids
	13	RFP@HELLOGLOBO	Equipment	What is the plan for using existing equipment with a new vendor?	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	14	RFP@HELLOGLOBO	Historical Data	Can you please share the number of minutes or frequency (as a percentage) of each language requested from the previous year?	Information is not available.
	15	RFP@HELLOGLOBO	Historical Data	Can you confirm most common languages requested for interpretation and translation? Is Spanish a common language request for interpretation and translation and at what percentage?	Please see the Technical Requirements and Cost Proposal document.
	16	RFP@HELLOGLOBO	Historical Data	How many interpretation minutes per month do you anticipate needing?	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	17	RFP@HELLOGLOBO	Historical Data	How many words per month do you anticipate needing to be translated?	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	18	RFP@HELLOGLOBO	Historical Data	How do you currently track language service metrics... use, spend, connect time, etc?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Agenicies may have their own tracking for fiscal purposes, not avaialbe for this solicitation.
	19	RFP@HELLOGLOBO	Historical Data	At what frequency do you expect in-person interpreting to occur? Can you provide historical data and/or use case examples?	Information is not available. Any awarded contracts are to provide every state agency access to needed services.
	20	RFP@HELLOGLOBO	Historical Data	What other vendors are currently approved and what are their fees?
	21	RFP@HELLOGLOBO	Historical Data	What pain points are you looking to address that you did not have fulfilled by your current language service provider?	This solicitation was not designed to compensate for any pain points.
	22	RFP@HELLOGLOBO	Evaluation	Can you please clarify the evaluation factors described in 7.1.4 A and how will vendors be given a passing score vs. a failing score?	Conformance with the terms of the RFQ. Vendors have either provided all required information and the state will determine if the technical and mandatory requirements as well as critical items have been met.
	23	RFP@HELLOGLOBO	Business Licenses	Can you please clarify whether a business license is needed with submissions or if it can be acquired after contract award but prior to contract execution? (NOTE: Q 2.2.2 of the Vendor Information Response form asks bidders to provide their Nevada license number.)	Please see section 8.9 in the RFQ document.
	24	RFP@HELLOGLOBO	Historical Data	Historically, what percentage of calls are NOT answered within the 60 seconds threshold?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	25	RFP@HELLOGLOBO	Historical Data	Please identify all entities that utilize this contract.	Any awarded contracts are to provide every state agency access to needed services. The Dept. of Health and Human Services, Nevada Hearings Division, Dept. of Employment, Training and Rehabilitation, Department of Public Safety.
	26	RFP@HELLOGLOBO	Historical Data	What is the combined annual spend on language services through this contract? (Estimated or Historical)	Total spend for previous eleven contracted vendors over three years is Approx: $716,700.00
	27	RFP@HELLOGLOBO	Approved Vendors	What is the process for approved vendors to begin working with Nevada entities through this contract?	Agencies will contact the awarded vendors, as needed. Awarded Vendors will be listed in NevadaEpro.com
	28	ANNIE.SLIGH@ULGROUP.COM	GENERAL	Does a vendor have to bid for all services, or can it bid one or two of the services?	Vendors may bid for only the services they offer. Vendors are not required to provide all services. Vendors are encouraged to provide their best response.
	29	ANNIE.SLIGH@ULGROUP.COM	GENERAL	What type of lead time would we have before going live once we have been chosen as a provider?	Contracts are intended to start upon BOE approval. Agencies may inquire with chosen vendors upon approval.
	30	ANNIE.SLIGH@ULGROUP.COM	GENERAL	Are you able to provide your current incumbent pricing/information?	Information is publicly available. https://nevadaepro.com/bso/view/search/external/advancedSearchBid.xhtml?q=S359&currentDocType=bids
	31	ANNIE.SLIGH@ULGROUP.COM	GENERAL	What are the rate caps for each of the services?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information for various using agencies is not available.
	32	ANNIE.SLIGH@ULGROUP.COM	GENERAL	Will you require any custom reporting?	No.
	33	ANNIE.SLIGH@ULGROUP.COM	GENERAL	Are there any penalties associated with not meeting established SLAs?	End user agency and vendor may engage in mutually agreeded services. Failure to provide services as requested can lead to termination of state contract.
	34	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Can you please provide the estimated breakdown of spend for Over-the Phone Interpretation (OPI), Video Remote Interpretation (VRI), and On-Site Interpretation (OSI) Services through the duration of the last contract term?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	35	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Are you able to provide a summary of languages used for Over-the Phone Interpretation (OPI), Video Remote Interpretation (VRI), and On-Site Interpretation (OSI) Services for the duration of the last contract term?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	36	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	How many minutes of Over-the Phone Interpretation (OPI) Services were billed in the previous year?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	37	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	How many minutes of Video Remote Interpretation (VRI) Services were billed in the previous year?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	38	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	How many hours of On-Site Interpretation (OSI) Services were billed in the previous year?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	39	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	What challenges do departments currently face with Over-the Phone Interpretation (OPI), Video Remote Interpretation (VRI), and On-Site Interpretation (OSI) Services?	This solicitation was not designed to compensate for any challenges.
	40	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Are there any specific requirements regarding the location/base of the interpreters?	No.
	41	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	What type of data is collected by current vendors?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	42	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Will there be opportunities to integrate interactive voice response (IVR) with regards to Over-the Phone Interpretation (OPI)?
	43	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Will Third Party (3P) calls be required?	Third Party (3P) calls may be required.
	44	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	What type of advance notice will be provided for On-Site Interpretation (OSI) appointments?	Appointments are scheduled in partnership with vendor availability.
	45	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	What are the expected SLAs for OPI and VRI?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	46	ANNIE.SLIGH@ULGROUP.COM	INTERPRETATION	Will you use your own equipment, or you might have a need to lease/purchase it from us?	Both options are possible. May vary by agency or situation.
	47	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Can you please provide the estimated spend for Translation Services in previous year?	Total spend for previous eleven contracted vendors over three years is Approx: $716,700.00
	48	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Are you able to provide your historically required language list for Translation Services?	Please see the Technical Requirements and Cost Proposal document.
	49	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	For Translation Services are you able to provide volume breakdown by language (words/pages)?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	50	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	How many words of Translation Services were billed in the previous year?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	51	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	How many pages of Translation Services were billed in the previous year?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	52	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	What challenges do you currently face with Translation Services?	This solicitation was not designed to compensate for any challenges.
	53	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Can you please provide additional information regarding required Turnaround Times for Translation Services?
	54	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Are there any specific linguistic qualification requirements needed outside of the ISO17100 qualifications?	Not at this time. Using agencies may be require additional information prior to engaging with vendors.
	55	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Are there any specific requirements regarding the location/base of the translators?	No
	56	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Please advise what the content type of your Translation Services requests will contain.	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	57	ANNIE.SLIGH@ULGROUP.COM	TRANSLATION	Will you require any integrations with your Content Management System?	No
	58	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	If we do not provide subcontractor information, will we be excluded from the RFP?	Exclusion of subcontractor information is an exclusion of section 9. Critical Items section 9.5. Please see section 7.1.4.A for award criteria.
	59	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	What are the typical file formats for submitting translations?	All standard document types and file formats have been used. Requests often invovle fillable forms, or printable forms. Agencies have reqquested formated documents for pamphlets, but are generally able to provide the editable document form.
	60	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Are there any specific technical requirements like file types, software or formats for submitting translations?	Not at this time. Using agencies may be require additional information prior to engaging with vendors.
	61	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Will a translation memory database (TM), glossary, style guide or previously translated materials be supplied to the chosen vendor(s)?	Information is not available. Any awarded contracts are to provide every state agency access to needed services. Information does not materially impact vendor's ability to provide a response.
	62	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Are there any specific technical requirements like file types, software or formats for submitting translations?	duplicate question
	63	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Will a translation memory database (TM), glossary, style guide or previously translated materials be supplied to the chosen vendor(s)?	duplicate question
	64	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Are there any 508 accessibility requirements for translated documents?
	65	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Will there be a client external or internal review process?
	66	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	What are the TAT requirements for review edits?	Those will be determined and mutually agreed to with the specific end user agency upon engagement.
	67	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Are interpreters required to be certified by one of the entities mentioned or would they consider internal vetting process and overall compliance with ACA 1557 for qualified medical interpreters?	Vendors should provide any certifications they currently hold to allow using agecnies ease of access once a contract is awarded. Vetting and qualificaitons is ultimately dependent on end user agency and their requested needs.
	68	ANNIE.SLIGH@ULGROUP.COM	MISCELANEOUS	Please define Sub Contractor	Please see RFQ section 9.5
	69	JOHNDRUGAN	Proposal Response	Regarding Section 10.3 of the RFQ document...Does the state require vendors to provide any additional response to the "Technical Requirements" document, other than completing the "Comply? (Yes, No, n/a)" column?	It is not required, vendors may provide additioanl detail if they determine it beneficial. It should be submitted as "Other Informaiton Material".
	70	JOHNDRUGAN	Services	Are vendors evaluated more favorably if they provide more of the requested services?	No.
	71	JOHNDRUGAN	Services	Are vendors permitted to only bid on select line items? If vendors only propose for one service, like over the phone interpretation, will they be evaluated less favorably than vendors who provide multiple services?	Vendors may bid for only the services they offer. Vendors are not required to provide all services. Vendors are encouraged to provide their best response.
	72	RFP@HELLOGLOBO	Financial Information	Can you please clarify the RFP's language found in Section 9.6? What financial information is specifically being requested? And is this information to be submitted as confidential and honored as such? (NOTE: We are a private company)	Section 9.6 (9.6.1-9.6.2) is not required. Boiler plate information that was not removed during development.

File details come from the government source that posted it. Updated Apr 2, 2024.