RFQ_26-019-SN_Notice_of_Intent.pdf

This is a Notice of Intent to Award issued by the Kissimmee Utility Authority (KUA) in Kissimmee, Florida, for Request for Quote 26-019-SN for Customer Satisfaction Survey Services. KUA intends to award the contract to Great Blue Research. The solicitation requested comprehensive survey services including survey development (maximum 45 questions), data collection via phone and online platforms with minimum requirements of 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys, along with data processing, analysis, and presentation of findings to the KUA Board. Questions and comments regarding the solicitation were due by February 6, 2026, at 2:00 PM EST, with bid submissions required by February 13, 2026, at 2:00 PM EST. No pre-bid conference or site visit was required. The anticipated contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. The Notice of Intent to Award was issued on February 17, 2026, subject to final approval by the KUA Board of Directors.

The contract is categorized as Service Tier A with a total anticipated value not to exceed $250,000 across the five-year period. Vendors were required to submit annual lump-sum pricing for each contract year (Years 1 through 5), inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs. No specific set-aside designations for disadvantaged enterprises were referenced. Vendors must carry general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate, with no bid bond or performance bond required. All bidders must comply with applicable federal, state, and local laws, including equal employment opportunity requirements and drug-free workplace certification, and must adhere to KUA's Cone of Silence policy prohibiting external communication with KUA employees outside formal procurement processes. Any person adversely affected by the award decision has seventy-two hours (excluding weekends and legal holidays) to file a written notice of protest with the Vice President of Finance & Administration.