RFQ_26-019-SN_Notice_of_Intent.pdf

This is a Notice of Intent to Award issued by the Kissimmee Utility Authority (KUA) in Kissimmee, Florida, for Request for Quote RFQ-26-019-SN for Customer Satisfaction Survey Services. The solicitation seeks qualified vendors to conduct comprehensive surveys of both residential and commercial & industrial customer populations, including survey development (maximum 45 questions), data collection through phone and online platforms with minimum requirements of 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys via both methods, data processing and analysis, and presentation of findings to the KUA Board. The vendor must deliver final surveys in English and Spanish, completed survey data with clean data files, a comprehensive written report with executive summary and key findings, and conduct presentations to both the Board and staff. Questions and comments regarding the solicitation were due by February 6, 2026, at 2:00 PM EST, with bid submissions required by February 13, 2026, at 2:00 PM EST via VendorLink. The anticipated contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. No pre-bid conference or site visit is required, and the public bid opening was conducted via Zoom. KUA posted its Notice of Intent to Award on February 17, 2026, with Great Blue Research identified as the apparent successful bidder.

The total contract value is anticipated not to exceed $250,000 across the five-year period, classified as Service Tier A (less than $250,000). Vendors were required to submit pricing as annual lump-sum amounts for each contract year from Years 1 through 5, inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs. No set-aside designations for disadvantaged enterprises apply to this procurement. Vendors must carry general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate; no bid bond or performance bond is required. All bidders are subject to the Cone of Silence policy prohibiting communication with KUA employees outside the formal procurement process. This Notice of Intent is subject to final approval by the KUA Board of Directors and does not constitute contract formation until a fully executed contract or purchase order is approved by KUA. Protests of the award decision must be filed with the Vice President of Finance & Administration within seventy-two hours (excluding weekends and legal holidays) of posting.