RFP_26-019-SN_Bid_Opening_Names.pdf

This is a Bid Opening Names document for Request for Proposal 26-019-SN issued by the Kissimmee Utility Authority (KUA) in Kissimmee, Florida, for Customer Satisfaction Survey Services. The procurement seeks qualified vendors to conduct comprehensive surveys of residential and commercial & industrial customer populations, including survey development (maximum 45 questions), data collection through phone and online platforms with minimum requirements of 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys via both methods, data processing and analysis, and presentation of findings to the KUA Board of Directors. Deliverables include final surveys in English and Spanish, completed survey data with clean data files, a comprehensive written report with executive summary and key findings, and presentations to both the Board and staff. The contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. Six companies submitted bids by the February 13, 2026, 2:00 PM EST deadline: ETC Institute, Great Blue Research Inc, Level 7 Market Research, QuestionPro Inc, Research America Inc, and Trendency Research LLC.

The total contract value is anticipated not to exceed $250,000 across the five-year period, with vendors required to submit pricing as an annual lump-sum amount for each contract year from Years 1 through 5, inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs. This Service Tier A procurement carries no specific set-aside designations for disadvantaged enterprises and includes no reference to incumbent vendors or current contractors. Vendors must carry general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate, with no bid bond or performance bond required. KUA will provide customer contact information comprising a minimum of 50,000 residential records and 3,000 commercial & industrial records and will review and approve survey questions. All submissions were made electronically via VendorLink, with a public bid opening conducted via Zoom.