Bid Tabulation Summary – Customer Satisfaction Survey Services

This is a bid tabulation document from the Kissimmee Utility Authority (KUA) Finance & Administration Department for Request for Quote 26-019-SN, Customer Satisfaction Survey Services. The solicitation sought qualified vendors to conduct comprehensive customer satisfaction surveys of both residential and commercial & industrial customer populations, including survey development (maximum 45 questions), data collection via phone and online platforms, data processing and analysis, and presentation of findings to the KUA Board of Directors. The vendor must deliver surveys in English and Spanish, clean data files, a comprehensive written report with executive summary and key findings, and conduct presentations to board and staff. The anticipated contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. The bid opening occurred on February 13, 2026, at 2:00 PM EST, with all submissions required to be made electronically via VendorLink.

Six vendors submitted timely bids: ETC Institute ($55,035.00 for Year 1 only, totaling $55,035.00); Great Blue Research ($134,500.00 total); Level 7 Market Research ($345,000.00 total); QuestionPro ($191,371.25 total); Research America ($255,150.00 total); and Trendency ($183,135.00 total). The total contract value is anticipated not to exceed $250,000 across the five-year period, with vendors required to submit annual lump-sum pricing inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs. Great Blue Research appears to be the apparent low bidder as indicated by shading in the tabulation, subject to evaluation and review before an intent to award is made. The contract is categorized as Service Tier A (less than $250,000), requiring general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate, with no bid bond or performance bond required. All bids are subject to KUA's terms and conditions, with any additional terms and conditions submitted by bidders rejected unless receiving prior written approval from the Authority.