RFQ_26-019-SN_Customer_Satisfaction_Survey_Services_Exhibit_B-_Price_Sheet.xlsx

This is a Price Sheet exhibit for a Request for Quote (RFQ-26-019-SN) issued by Kissimmee Utility Authority (KUA) in Kissimmee, Florida, for Customer Satisfaction Survey Services. KUA seeks qualified vendors to conduct comprehensive surveys of residential and commercial & industrial customer populations, including survey development (maximum 45 questions), data collection through phone and online platforms, data processing and analysis, and presentation of findings to the KUA Board of Directors. Minimum survey requirements include 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys via both methods. The vendor must deliver final surveys in English and Spanish, clean data files, a comprehensive written report with executive summary and key findings, and conduct presentations to both the Board and staff. The contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. Questions and comments regarding the solicitation are due by February 6, 2026, at 2:00 PM EST, with bid submissions required by February 13, 2026, at 2:00 PM EST via VendorLink. No pre-bid conference, site visit, or bid opening meeting is required.

Vendors must submit annual lump-sum pricing for each contract year from Years 1 through 5, inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs on the provided Price Sheet exhibit. The total contract value is anticipated not to exceed $250,000 across the five-year period, categorized as Service Tier A requiring general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate with no bid or performance bond required. There are no specific set-aside designations for disadvantaged enterprises. Vendors must comply with all applicable federal, state, and local laws including equal employment opportunity requirements and drug-free workplace certification, and must provide Florida public records disclosure. KUA will provide customer contact information comprising a minimum of 50,000 residential records and 3,000 commercial & industrial records and will review and approve survey questions. All bidders must adhere to the Cone of Silence policy prohibiting communication with KUA employees outside the formal procurement process.