RFQ_26-019-SN_Customer_Satisfaction_Survey_Services_Exhibit_B-_Price_Sheet.xlsx

This is an RFQ Price Sheet for Customer Satisfaction Survey Services issued by Kissimmee Utility Authority (KUA) in Kissimmee, Florida. KUA seeks qualified vendors to conduct comprehensive surveys of both residential and commercial & industrial customer populations, including survey development limited to 45 questions maximum, data collection via phone and online platforms with minimum requirements of 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys through both methods, data processing and analysis, and Board presentation of findings. Deliverables include final surveys in English and Spanish, cleaned survey data files, a comprehensive written report with executive summary and key findings, and staff and Board presentations. The contract term is three years with two optional one-year renewal periods at KUA's discretion, with project completion required within 6 to 8 weeks of receiving the Notice of Intent. Questions and comments are due February 6, 2026, at 2:00 PM EST, with bid submissions required by February 13, 2026, at 2:00 PM EST via VendorLink. No pre-bid conference or site visit is required, and a public bid opening will be conducted via Zoom.

Vendors must submit annual lump-sum pricing for Years 1 through 5 inclusive of all labor, software, hosting, translation, reporting, project management, and presentation costs on the prescribed Price Sheet format. The total anticipated contract value does not exceed $250,000 across the five-year period, classifying this as Service Tier A, which requires general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate with no bid or performance bond required. No specific set-asides for disadvantaged enterprises apply. The solicitation contains no reference to incumbent vendors or current contractors. KUA will provide customer contact information comprising a minimum of 50,000 residential records and 3,000 commercial & industrial records and will review and approve survey questions. All bidders must comply with federal, state, and local laws including equal employment opportunity requirements and drug-free workplace certification, provide Florida public records disclosure, and adhere to the Cone of Silence policy prohibiting communication with KUA employees outside the formal procurement process.