RFQ_26-019-SN_Bid_Tabulation.pdf

This is a Bid Tabulation document from the Kissimmee Utility Authority (KUA) Finance & Administration department for Request for Quote (RFQ) 26-019-SN, Customer Satisfaction Survey Services. The solicitation sought qualified vendors to conduct comprehensive customer satisfaction surveys of residential and commercial & industrial customer populations, including survey development limited to 45 questions maximum, data collection via phone and online platforms with minimum requirements of 200 residential phone surveys, 1,000 residential online surveys, and 50 commercial & industrial surveys, data processing and analysis, and Board presentation of findings. The vendor must deliver final surveys in English and Spanish, complete survey data with clean files, a comprehensive written report with executive summary and key findings, and presentations to both the Board and staff. The contract term is three years with two optional one-year renewal periods. Questions and comments were due by February 6, 2026, at 2:00 PM EST, with bid submissions required by February 13, 2026, at 2:00 PM EST; the public bid opening was conducted at 2:00 PM on February 13, 2026. No pre-bid conference or site visit was required.

Six vendors submitted timely bids: ETC Institute ($55,035 Year 1 only), Great Blue Research ($134,500 total over five years), Level 7 Market Research ($345,000 total), QuestionPro ($191,371.25 total), Research America ($255,150 total), and Trendency ($183,135 total). The apparent low bidder, as indicated in the tabulation, is subject to evaluation and review before an intent to award is made. All bids are subject to KUA's terms and conditions, and any additional terms submitted by bidders are rejected unless receiving prior written approval from the Authority. The total anticipated contract value does not exceed $250,000, requiring vendors to carry general liability insurance of $1,000,000 per occurrence and $2,000,000 general aggregate. The solicitation carries no specific set-aside designations for disadvantaged enterprises.