RFPAttD_Reference Check~1.doc
DOC document 54 KB Posted
- Attached to
- Employee Survey and Assessment Tool
- Solicitation number
- S-10700-00011391
- Issued by
- Marion County, Oregon
About this file
This is a Reference Check Form attachment (Attachment D) for RFP S-10700-00011391 for an Employee Survey & Assessment Tool. The form is designed to gather detailed feedback from previous clients of potential proposers, featuring a structured evaluation system with both quantitative and qualitative components.
The form includes a 0-10 rating scale (where 0 = Not satisfied, 5 = Moderately satisfied, and 10 = Extremely satisfied) for assessing overall quality of services, delivery of service, and responsiveness to customer service issues. It also contains 10 additional qualitative questions covering aspects such as types of services provided, customer service quality, problem resolution methods, likelihood of future engagement, project timeline adherence, and cost management. The form appears to be a standard evaluation document last updated December 9, 2016, by DAS State Procurement Services.
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Text version
RFP [###-####-##] – [RFP title]
ATTACHMENT F - REFERENCE CHECK FORM
RFP S-10700-00011391 Employee Survey & Assessment Tool Att D
ATTACHMENT D - REFERENCE CHECK FORM
Proposer Name:
Reference Entity:
Reference Contact Name:
Contact Telephone Number:
Contact Email Address:
Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
1. How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?
Score: __________ Comments: ______________________________________________________________________________
2. How would you rate the Proposer’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________
3. How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________
Please respond to the following questions:
4. For what type of services did you engage Proposer?
5. Describe the services listed in response to question 1.
6. Describe Proposer’s customer service.
7. Describe your satisfaction with the business relationship with Proposer.
8. Describe Proposer’s methods for problem resolution.
9. How likely would you be to use Proposer’s services again?
10. With which aspect(s) of Proposer’s services are you the most satisfied?
11. With which aspect(s) of Proposer’s services are you the least satisfied?
12. How well did Proposer stay within the proposed timeline?
13. How did the final project cost compare to the initial proposed cost?
Version 1.0 - November 19, 2014 DAS State Procurement Services, Version 2.0 – December 9, 2016
File details come from the government source that posted it. Updated .