Schedule A – Statement of Work RFP No. 260000002694 Family Preservation - Family Assistance Program in Alcona and Iosco Counties This schedule identifies the anticipated requirements of any Contract resulting from this RFP. The term “Contractor” in this document refers to a bidder responding to this RFP, as well as the Contractor who is awarded the contract. The term “Bidder” is used to identify where specific responses to the RFP are required.

Background The Family Assistance Program supports families who are at risk of having their children removed from the home due to concerns of child abuse or neglect, as well as families who require supervised parenting time. By providing direct assistance, structured parenting time support, and supervised visitation services, the program helps reduce the likelihood of abuse, neglect, and foster care placement. These services are designed to strengthen family functioning, enhance safety, and ensure that at-risk families receive timely, effective support tailored to their needs.

Scope The purpose of this RFP is to solicit for a Contractor to provide Family Assistance Program (FAP) Services.

The contractor will deliver Family Assistance Program (FAP) services designed to strengthen family functioning, support child safety, and reduce the risk of out-of-home placement. Services will include modeling, coaching, and practical demonstrations in areas such as child nurturing, home management, nutrition, transportation, and the effective use of community resources. The contractor will also assist families in attending court hearings, medical appointments, and other required engagements. Infant Safe Sleep education and support shall be provided as necessary.

In addition, the contractor will provide Parenting Time support and supervised visitation services for families requiring structured or monitored parenting interactions. These services aim to enhance parenting skills, promote safe and healthy parent–child engagement, and reduce the risk of child abuse, neglect, or foster care placement.

General Requirements Definition of Eligibility For Child and Family Safety Stability and Permanency (CFSSP) Funding:

Families with an active Children’s Protective Services (CPS) investigation or open case.

Families with an open Prevention services case.

Families with minor children investigated by MDHHS CPS within the previous 18 months.

Families with no confirmed child maltreatment after a CPS investigation, but there is a risk of future harm to the child.

Families with one or more children in a MDHHS supervised out-of-home placement (inclusive of MDHHS supervised Foster Care, Juvenile Justice and relative placement).

MDHHS adoptive families for whom a need for post adoptive services has been identified by MDHHS to prevent disruption or dissolution.

For Strong Families Safe Children (SFSC) Funding:

Time – Limited Family Reunification Services must be provided to Parent(s) or primary caregiver(s) who are responsible for the care and supervision of minor child(ren) and who have a MDHHS supervised open case in out-of-home placement, with family reunification as the goal. Intent of funds is to mitigate barriers to reunification. In the case of a child who has been returned home, the services and activities must only be provided during the 15-month period that begins on the date that the child returns home.

Family Preservation – Placement Prevention Services must be provided to parents or primary caregivers who are responsible for the care and supervision of minor children and have an open MDHHS Children’s Protective Services investigation, a preponderance of evidence for abuse or neglect, foster care case, or delinquency case.

Family Support Services must be provided to parents or primary caregiver(s) responsible for the care and supervision of minor child(ren) and have one or more of the of the following:

An open MDHHS Child Protective Services (Category I, II, and III), foster care or delinquency case An open case which has been closed within the past 18-months A Child Protective Services investigation within the past 18-months Three or more rejected Child Protective Services complaints Determination of Eligibility MDHHS determines eligibility.

Referral Process MDHHS Referral Process MDHHS must identify in writing:

Date of referral Name of each client to be provided service Address and contact information of the referred client Reasons for referral, goals, and objectives identified by the MDHHS referring worker MDHHS referring worker’s emergency on call phone number Contractor Referral Process:

The Contractor Must:

Accept or reject written referrals from MDHHS within one business days.

Contact with the MDHHS referring worker within five calendar days of accepting the written referral to:

Service #1 of 2: Direct Family Assistance:

Confirm the referral Discuss case dynamics Identify family needs Develop service goals and objectives Establish time frames and a schedule of contact Service #2 of 2: Parenting Time Support:

Confirm the referral Discuss case dynamics Parenting time restrictions including who can and cannot attend parenting time, court ordered restrictions, etc.

Parenting time needs The goals and objectives identified in the Parent Agency Treatment Plan which includes the Parenting Time Plan and schedule Contact the client within seven calendar days of accepting a referral by telephone or face-to-face to:

Explain the service Determine the client’s willingness to participate Establish a mutually agreeable date to conduct a home visit Document each attempt to reach the client(s).

Notify the MDHHS referring worker and withdraw the referral if unable to contact the client within seven calendar days of the referral.

Contractor Responsibilities Geographic Area The Contractor must provide services described herein in the following geographic area: Alcona and Iosco Counties Location of Facilities The Contractor must provide services described herein at the following location(s):

Client homes and at location mutually agreed upon by the Contractor and client.

Credentials The Contractor must assure that appropriately credentialed or trained staff under its control, including Contractor employees and/or subcontractors, perform functions under this Contract.

The Family Assistance Worker must have:

A high school diploma Two years of experience working with families with issues such as parenting, child care, household management, nutrition, and budgeting Knowledge and adhere to MDHHS laws and rules which apply to client confidentiality Ability to handle crises and knowledge of community resources A valid driver’s license without restrictions Services to be Provided Service #1 of 2: Direct Family Assistance The Contractor Must:

Provide a flexible work schedule to meet the needs of referred clients during non-traditional hours.

Meet face-to-face in the client’s home within seven calendar days of the referral for a minimum of one hour.

Provide an explanation of confidentiality and the complaint process.

Note the physical condition of the home Secure the release form indicating the client’s voluntary participation and place a copy of the form in the client’s file Develop a written service plan within 30 calendar days of the initial home visit. The service plan must include:

A narrative description of the family home situation and problem definition Recommended frequency of contact with the client and all family members to be seen A statement of case goals, objectives, and projected outcomes related to the referral A list of activities to be performed by the Contractor and schedule of contacts Any other information related to the successful outcome of the case Provide the services specified in the service plan.

These services must include instruction and information in a form suitable for the education and abilities of the client. Services may involve modeling, demonstrations, and supervision in any of the following areas:

Child Nurturing:

Assist clients in identifying and remedying impediments to home safety and health of the child including, but not limited to, proper storage of household chemicals, household security, and dressing children for the weather Teach appropriate child care techniques to the client including:

Personal hygiene Protection from injury in the environment When to seek medical advice Appropriate diet Non-physical discipline techniques and parenting roles Developing a daily family schedule Safe sleep practices Monitor clients to ensure their children are attending school. Assist the clients in overcoming obstacles with school staff regarding behavioral problems and/or special education services or needs.

Assist the clients in arranging tutoring for the client’s children as needed.

Home Management:

Assist the client in improving housekeeping skills by teaching or modeling house cleaning, laundry, maintaining kitchen cleanliness.

Assist the client in improving money management skills by demonstrating cost effective shopping techniques and developing a plan to pay monthly household bills on time.

Assist the clients in finding and maintaining adequate housing. Advocate for maintenance and home improvements for home safety, sanitation, and security directly with the landlord.

Nutrition:

Provide the clients with menus and recipes that use basic food groups and demonstrate preparation.

Take the client to the grocery store to buy groceries according to a menu.

Support Accompany clients to hearings, medical appointments, or other situations as needed.

Provide transportation as part of the service plan as needed.

Assist clients in utilizing community resources including public assistance, religious networks, health related services, food banks, and any other resources available to the client.

Teach, model and engage clients on the importance of Infant Safe Sleep practices for all families with an infant under a year old, including:

Review the MDHHS What Every Parent Needs to Know safe sleep video, or similar educational tool.

Discuss safe sleep and how it is practiced at critical times and document in the case file.

Confirm with the MDHHS referring worker that an Early On referral has been made for all clients with a child under three years old or with an identified behavioral/developmental need.

Provide a schedule of upcoming client contacts to the MDHHS referring worker and client each month.

Adhere to the length and frequency as established in the service plan while providing at least four face-to-face contacts with client in a month unless specified differently by the referring worker. As risk factors diminish, frequency may decrease with documented MDHHS referring worker approval.

Job shadowing direct workers to a face-to-face client visit is reimbursable under this contract. Billing for time and travel to an outside training, lecture, or workshop is not allowable.

Complete a written Request for Extension of Service Provision with assistance from the MDHHS referring worker if the services are to exceed six months. The request must be signed by the MDHHS Supervisor or Program Manager and include:

Reason for extension Progress toward treatment goals/objectives Summary of parent’s level of participation during the previous six months of service New goals and outcomes identified for continued service Follow up with the client by telephone call, reminder card, or personal visit after each missed appointment. A telephone call or personal visit must be used for two or more missed appointments.

Notify the MDHHS referring worker by telephone call or email of each appointment missed by a client within three calendar days.

Initiate case consultations and conferences monthly, or as requested by the MDHHS, whichever is most frequent.

Identify concerns better addressed through other community resources and advise the MDHHS referring worker.

Immediately report any conditions or acts of current or potential danger to the children in the case to the mandated reporting phone number 855-444-3911.

Send a list of face-to-face contacts weekly via email as directed by the MDHHS referring worker. The list must include client names, time spent, and a summary of activities.

Provide the MDHHS referring worker written monthly client progress reports after completion of the Service Plan including all elements identified in the Reporting Requirements.

Complete a written termination report including all elements identified in the Reporting Requirements for each family Volume of Service Clients – The estimated number of eligible clients to be served during the period of this Contract will be: for RFP - The bidder must estimate the number of clients proposed in the RFP Evaluation Criteria, question B5 and on the Schedule B Pricing Unit Definition(s): One unit equals one hour of contractor’s time providing face-to-face contacts with the referred family, travel time spent to and from a face-to-face contact, and travel time spent to and from an unsuccessful face-to-face contact.

Number of Units: for RFP - The bidder must estimate the number of clients proposed in the RFP Evaluation Criteria, question B5 and on the Schedule B Pricing Service #2 of 2: Parenting Time Support The Contractor Must:

Meet separately with the custodial parent/guardian/foster parent and the visiting party to discuss scheduling, child behaviors, and services to be provided within 14 calendar days of accepting the written referral.

Establish and submit a schedule of parenting time to the MDHHS referring worker. The schedule must adhere to the parents’ availability and work schedule which may require hours outside of a traditional workday. The MDHHS referring worker must approve the schedule within three calendar days.

Provide supervised parenting time allowing the child to interact with their parents in a safe environment while promoting a healthy relationship. The purpose of the visit is to maintain the bond and practice parenting skills taught unless otherwise determined by the court or the initial service plan.

Job shadowing direct workers to a face-to-face client visit is reimbursable under this contract. Billing for time and travel to an outside training, lecture, or workshop is not allowable.

Promote development of family relationships by allowing the family to take the lead, make choices, and encourage a routine that may be adapted to home life with the child(ren).

Document the following for each supervised parenting time:

Date, time, and location Family members in attendance Observations of skills parents used Activities the parent and child(ren) completed Feedback provided to the parent during or after on a format developed in collaboration with MDHHS Provide information and helpful suggestions to the parents on parenting skills, limit setting, depending on their case dynamics, family needs and visitation goals.

Connect the parent(s) with community resources as needed.

Transport children and/or parents to and from each parenting time as requested by the MDHHS referring worker. Transportation time can be used to prepare children/parents for visitation by talking about previous visit, encouraging communication, and positive interactions.

Meet face-to-face with each referred client weekly for a minimum of one hour unless specified by the MDHHS referring worker or the court. Parenting time must occur in a family-friendly setting such as the foster home, agency office, the home of extended family members or community locations.

Complete a written Request for Extension of Service Provision with assistance from the MDHHS referring worker if the services are to exceed six months. The request must be signed by the MDHHS Supervisor or Program Manager and include:

Reason for extension Progress toward treatment goals/objectives Summary of parent’s level of participation during the previous six months of service New goals and outcomes identified for continued service Provide testimony in court at the request of the MDHHS referring worker as to what was observed during parenting time.

Immediately report any conditions or acts of current or potential danger to the children in the case to the mandated reporting phone number 855-444-3911.

Notify the MDHHS referring worker by telephone call or email of each appointment missed within one calendar day.

Send a list of face-to-face contacts weekly via email as directed by the MDHHS referring worker. The list must include client names, time spent, and a summary of activities.

Provide the MDHHS referring worker with written monthly client progress reports including all elements identified in the Reporting Requirements Volume of Service Clients – The estimated number of eligible clients to be served during the period of this Contract will be: for RFP - The bidder must estimate the number of clients proposed in the RFP Evaluation Criteria, question B5 and on the Schedule B Pricing Unit Definition(s): One unit equals one hour of contractor’s time providing face-to-face contacts with the referred family, travel time spent to and from a face-to-face contact, and travel time spent to and from an unsuccessful face-to-face contact.

Number of Units: for RFP - The bidder must estimate the number of clients proposed in the RFP Evaluation Criteria, question B5 and on the Schedule B Pricing Expected Performance outcomes During the Contract, the Contractor must demonstrate measurable progress toward the achievement of the outcomes listed below:

Service #1 of 2: Direct Family Assistance 80% of the families served that were intact at the time of referral will remain intact upon completion of the services.

80% of parents/primary caregivers completing services will show improvement in a minimum of two of the identified target areas on the Service Plan.

80% of families served will not have a substantiated CPS complaint within three months following completion of the services. MDHHS will provide and share available performance data annually.

Service #2 of 2: Parenting Time Support 95% of parents served will participate in scheduled parenting times and communicate with contractor prior to missed parenting times.

100% of families will have parenting times scheduled with primary consideration of their time commitments and offered hours outside of the traditional workday.

100% of families will have observations documented on the format developed in collaboration with MDHHS.

Criminal and Children’s Protective Services Background Checks As a condition of this Contract, the Contractor certifies that the Contractor must, prior to any individual performing work under this Contract, conduct or cause to be conducted for each new employee, employee, subcontractor, subcontractor employee or volunteer who works directly with Clients and/or children under this Contract, or who has access to client information the following:

An Internet Criminal History Access Tool (ICHAT) check and a National and State Sex Offender Registry check

1.1.1.1. Information about ICHAT is available at: ICHAT website: http://www.michigan.gov/ichat

1.1.1.2. The Michigan Public Sex Offender Registry is available at: MiPSOR website: http://www.mipsor.state.mi.us

1.1.1.3. The National Sex Offender Public Website is available at: NSOPW website: http://www.nsopw.gov

1.1.2. A Central Registry (CR) check

Information about CR is available at: CR website: http://www.michigan.gov/mdhhs/0,5885,7-339-73971_7119_50648_48330-180331--,00.html A Children’s Protective Services confirmed case background check.

The Contractor must:

Complete a clearance prior to the hiring of an individual to provide services within this Contract. Prior to hiring, the Contractor must submit a request to clear any new employee, subcontractor, subcontractor employee utilizing the CWL-4624 form. This form must be submitted to MDHHS-CPSBackgroundChecks@michigan.gov. The results of the clearance will be returned to the Contractor.

Have a written policy that requires employees to notify the Contractor when the employee has a Children’s Protective Services’ investigation in which the employee was found to have a confirmed case of child abuse or neglect, regardless of whether the employee’s name was placed on the Central Registry. The Contractor must notify MDHHS, in writing, of the confirmed case within one business day.

Ensure the policies are implemented for the agency pertaining to adherence to the Central Registry changes. The Contractor’s policies must, at minimum, include the following provisions:

All applicants are required to disclose CPS case history where the applicant was found responsible for the abuse or neglect of a child regardless of whether the case resulted in placement on the CR. The applicant must provide a written narrative describing case(s) and an explanation of changes the individual has made to mitigate their previous actions.

All employees are required to disclose CPS cases where the employee was found responsible for the abuse or neglect of a child regardless of whether the case resulted in placement on the CR immediately but no later than the beginning of the next business day after receiving notice. It is the employee’s responsibility to immediately communicate this information to their immediate supervisor and the applicable Human Resources (HR) department. The employee must provide a written narrative describing the case details and an explanation of changes the individual has made to mitigate their previous actions.

A staff member or unsupervised volunteer who has been confirmed by the department as a perpetrator of abuse or neglect that does not result in a CR placement, must not have contact with children until the appropriate entity has reviewed the CPS history, in addition to the current confirmation, and determines the staff member or unsupervised volunteer does not pose a substantial risk to children.

The Contractor must require each employee, subcontractor, subcontractor employee or volunteer who works directly with clients or who has access to client information, under this Contract to timely notify the Contractor in writing of criminal convictions (felony or misdemeanor) and/or pending felony charges or placement on the CR as a perpetrator.

Additionally, the Contractor must require each new employee, employee, subcontractor, subcontractor employee or volunteer who works directly with clients under this Contract or who has access to client information and who has not resided or lived in Michigan for each of the previous ten (10) years to sign a waiver attesting to the fact that they have never been convicted of a felony or identified as a perpetrator, or if they have, the nature and recency of the felony.

The Contractor further certifies that the Contractor will not submit claims for or assign to duties under this Contract, any employee, subcontractor, subcontractor employee, or volunteer based on a determination by the Contractor that the results of a positive ICHAT and/or a CR response or reported criminal felony conviction or perpetrator identification make the individual ineligible to provide the services.

If MDHHS determines that an individual provided services under this Contract for any period prior to completion of the required checks as described above, MDHHS may require repayment of that individual's salary, fringe benefits, and all related costs of employment for the period that the required checks had not been completed.

Upon request, Contractor must perform criminal and CPS background checks on all employees and subcontractors and its employees prior to their assignment. The scope is at the discretion of the State and documentation must be provided as requested. Contractor is responsible for all costs associated with the requested background checks. The State, in its sole discretion, may also perform background checks.

ADA Compliance The State is required to comply with the Americans with Disabilities Act of 1990 (ADA), including its accessibility standard for websites, applications, content and documents. All Contract Activities created, provided, or made available by Contractor under this Contract in a digital format, including but not limited to, websites, applications, software, mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet) must comply with the accessibility standards provided in the Digital Accessibility Standards, located at SOM Digital Standards.

Reporting The Contractor must submit to MDHHS reports that indicate the status and effectiveness of activities performed under this Contract as indicated:

Service #1 of 2: Direct Family Assistance Submit the Service Plan to MDHHS within 30 calendar days of the initial home visit with the client to the MDHHS referring worker.

Submit a weekly report as directed by the MDHHS referring worker of the face-to-face contacts via email. The report must include:

Client name Time spent Summary of activities Submit a monthly progress report within 10 calendar days to the MDHHS referring worker. The written report must include:

Client name MDHHS case number Dates of home visits/social work contacts since last report Number of face-to-face hours Topics covered Contacts with the MDHHS referring worker Client participation and understanding of topics covered Progress toward goals Continuing service needs Service plan updates Barriers toward achieving goals Identification of additional services needed, and referral information shared with the client Submit a monthly cumulative summary report of cases referred, ongoing, and closed to the MDHHS contract administrator by the 10th calendar day of the month. The written report must include:

Client name MDHHS case number MDHHS referring worker Date referred, date opened, and date closed Number of face-to-face hours per client.

Number of children in the home Reason for Closure Submit the termination report within 10 calendar days of case closure to the MDHHS referring worker. Termination reports must include:

Reason for termination Re-assessment of individual/family needs Re-assessment of risk factors Asset/strength identification Progress towards case goals, objectives, and projected outcomes Identification of additional services needed, and referral information shared with the client Track and submit a quarterly cumulative report for performance outcomes 1 and 2 in January, April, July, and October by the 10th of each month following the end of the quarter to the MDHHS contract administrator.

Service #2 of 2: Parenting Time Support Submit a weekly report as directed by the MDHHS referring worker of the face-to-face contacts via email. The report must include:

Client name Time spent Summary of activities Submit a monthly progress report within 10 calendar days to the MDHHS referring worker. The written report must include:

Dates, times, and locations of parenting time and missed parenting time Family members in attendance Observations of parenting skills and parent/child(ren) interaction Activities the parent and child(ren) participated in during visitation Feedback provided to the parent during or after parenting time Track and submit a quarterly cumulative report for performance outcomes 1 through 3 in January, April, July, and October by the 10th of each month following the end of the quarter to the MDHHS contract administrator.

Price Term Pricing is firm for the entire length of the Contract.

Price Changes Adjustments will be based on changes in actual Contractor costs. Any request must be supported by written evidence documenting the change in costs. The State may consider sources, such as the Consumer Price Index; Producer Price Index; other pricing indices as needed; economic and industry data; manufacturer or supplier letters noting the increase in pricing; and any other data the State deems relevant.

Following the presentation of supporting documentation, both parties will have 30 days to review the information and prepare a written response. If the review reveals no need for modifications, pricing will remain unchanged unless mutually agreed to by the parties. If the review reveals that changes are needed, both parties will negotiate such changes, for no longer than 30 days, unless extended by mutual agreement.

The Contractor remains responsible for Contract Activities at the current price for all orders received before the mutual execution of a Change Notice indicating the start date of the new Pricing Period.

Authorizing Document The appropriate authorizing document for the Contract will be a delivery order.

Invoice Requirements All invoices submitted to the State must include: (a) date, (b) Contract number and Delivery Order number, if applicable, (c) description and dates of Contract Activities performed, (d) unit price, (e) number of units, and (f) total cost. All invoices should reflect actual work done. As a general policy, invoices must be forwarded as directed by the fiscal year Delivery Order.

Payment Methods The State will make payment for Contract Activities via EFT.

Procedure The Contractor must bill MDHHS for service provided under this Contract using the unit rates established in the Schedule B Pricing.

Required Functionality Relating to Data Retention, Disposal, and Retrieval The State has legal obligations to retain, dispose, and retrieve State Data along with obligations to manage and secure State Data. To meet these obligations, the Solution must allow the State to:

retain all data for the entire length of the Contract.

delete its data or request the deletion of its data, even data that may be stored offline or in backups.

transfer its data back to the State or to a new vendor or new solution.

transfer its data to the Archives of Michigan as may be required by a retention and disposal schedule.

retrieve data, even data that may be stored offline or in backups.

Except as otherwise stated in the Contract, Contractor will not dispose of, delete, or destroy State Data without the prior written approval of the State.

Liquidated Damages Late or improper completion of the Contract Activities will cause loss and damage to the State and it would be impracticable and extremely difficult to fix the actual damage sustained by the State. Therefore, if there is late or improper completion of the Contract Activities the State is entitled to collect liquidated damages in the amount of $5,000 and an additional $100 per day for each day Contractor fails to remedy the late or improper completion of the Work.