RFP HR-25-654 Vulnerable Populations.pdf

Connecting Vulnerable Populations to City Services | HR-25-654 | Template v06.23.25

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City of

Long Beach Challenge-Based Request for Proposals Number

RFP HR-25-654

Long Beach Collaboratory (LB Co-Lab):

Connecting Vulnerable Populations to City

Services

Connecting Vulnerable Populations to City Services |

HR-25-654 | Template v06.23.25 | 1

Overview

Summary

The Long Beach Collaboratory (LB Co-Lab) enables community members to collaborate with

City officials and solution providers to address longstanding civic challenges to increase the quality of life for Long Beach residents. As part of the LB Co-Lab initiative:

• Three Challenge-based Request for

Proposal (RFP) solicitations that reflect pressing community challenges are being released (this is one).

• City staff have identified priority challenges aligned with 2028 Olympic and

Paralympic Games preparations.

• Long Beach residents have helped City staff validate these challenges by conducting on-the-ground community engagement.

• An in-person Demo Day event will allow for up to 3 finalists for each RFP to showcase a proof-of-concept solution to the Long

Beach community.

Your Opportunity: We are seeking partners across industries who can deliver practical solutions that improve the quality of life for Long Beach residents in response to the Challenge Statement below. Up to 3 selected vendors will be invited to

Demo Day and the selected winner will implement a 12-month pilot with City support and community engagement. Selected proposals will be awarded $75,000.

Challenge Statement: We are seeking innovative solutions to improve how residents and visitors, especially vulnerable populations, discover and

HR-25-654 | Template v06.23.25 | 2 access City services by overcoming barriers related to awareness, access, and digital equity.

Some potential solution ideas (not exhaustive) may include:

• Public charging stations/lockers in strategic locations to help residents and visitors keep their devices powered

• Automatic text lines to connect or inquire about City services

• Increased public Wi-Fi

• Navigation screen when connecting to public Wi-Fi/City internet to guide the user to resources/services, asking if they are searching for particular services, helping guide them directly to the resources they need.

• Offline access tools that don’t require constant internet access

• City service system integration and consultant support

• Digital intake tool/quiz

The City is open to any solution - technology, program, community-based, or otherwise - that addresses the above Challenge Statement.

Key Dates

Release Date: 08/15/25

Optional Pre-Proposal Meeting: 1:00PM 09/11/25

Questions Due to the City: 11:00AM 09/16/25

Proposals Due: 11:00AM 09/29/25

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors.

HR-25-654 | Template v06.23.25 | 3

Proposal Information

Instructions for what to include in your proposal and how to submit it are detailed in Section 0.

Proposals must be submitted electronically via

LongBeachBuys.com.

Official Contact

Tommy Ryan rfppurchasing@longbeach.gov

All communication with the City related to this

RFP must be directed to the contact listed above.

file:///C:/Users/regraff/Documents/longbeachbuys.com mailto:rfppurchasing@longbeach.gov

HR-25-654 | Template v06.23.25 | 4

Contents 1 The Opportunity

1.1 Challenge Statement

1.2 Objectives

1.3 Project Background

1.4 Award Terms

1.5 Performance Metrics & Contract Management

2 How We Choose

2.1 Minimum Qualifications

2.2 Evaluation Criteria

3 Proposal Instructions & Content

3.1 Timelines & Instructions

3.2 Proposal Content

3.3 Narrative Proposal Template

4 Terms & Conditions

4.1 Acronyms/Definitions

4.2 Solicitation Terms & Conditions

4.3 Contract Terms & Conditions

4.4 Additional Requirements

4.5 Protest Procedures

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1 The Opportunity

1.1 Background

The LB Co-Lab program aims to transform Long Beach into a model of civic engagement and innovation, where residents have the power and tools to shape their communities.

• Program purpose: By leveraging technology and collaborative processes, LB Co-

Lab seeks to create sustainable, scalable improvements that reflect the diverse needs and aspirations of Long Beach’s neighborhoods. As the City prepares for the 2028 Olympic and Paralympic Games, LB Co-Lab aspires to position Long

Beach as a leader in community-driven innovation and civic pride.

• Prior program activities: In July 2025, LB Co-Lab project teams comprised of City officials and community participants worked together to define a civic challenge that can be addressed through an innovative solution into this Challenge-based

Request for Proposals (RFP). The initial challenge was brought to light by City staff through a rigorous discovery process and subsequently validated by community participants through research and user engagement.

• This RFP is designed to harness the creativity and expertise of external partners to generate solutions in response to this RFP and then utilize the expertise of project teams to evaluate innovative solutions that address the identified challenges. This emphasizes collaboration, experimentation, and community engagement, ensuring that the solutions developed later are both practical and impactful.

Following this solicitation, LB Co-Lab project teams will work with the selected Proposer to co-design the implementation of an innovative solution to address the agreed-upon challenge. This approach ensures the City invests in neighborhood improvements based on community-identified needs.

Challenge Statement: We are seeking innovative solutions to improve how residents and visitors, especially vulnerable populations, discover and access City services by overcoming barriers related to awareness, access, and digital equity. Improving equitable access and awareness of the services the City provides is essential to enhancing overall public safety and community wellbeing. The collaborative group of

City staff and residents working on this project defined vulnerable populations as those who are in a position or may be likely to find themselves in a position of benefiting from

City services to impact their current quality of life.

Potential solutions: The following are some potential solutions that could be leveraged to address this challenge. This list exists solely to provide tangible examples and should in no way be considered exhaustive. The LB Co-Lab project team are open to any

| 6 current or emerging types of solution (technology, community, program solutions, or otherwise) that meets the challenge statement and objectives. Proposers of all types, including vendors, community-based organizations, academic institutions, etc. are welcome to respond to this.

• Public charging stations/lockers in strategic locations to help residents and visitors keep their devices powered

• Automatic text lines to connect or inquire about City services

• Increased public Wi-Fi

• Navigation screen when connecting to public Wi-Fi/City internet to guide the user to resources/services, asking if they are searching for particular services, helping guide them directly to the resources they need.

• Offline access tools that don’t require constant internet access

• City service system integration and consultant support

• Digital intake tool/quiz

These concepts have not been thoroughly explored or evaluated, and we remain open to a wide range of approaches as we continue to develop effective and inclusive strategies.

1.2 Objectives

Below are the high-level objectives that will guide the Proposer during the contract. This list is an indication of objectives of interest to the LB Co-Lab project team and is not exhaustive or final.

• Achieve a measurable increase in awareness of City services among residents or visitors to the City of Long Beach, particularly vulnerable populations, through accessible, inclusive, and user-friendly methods.

• Significantly reduce barriers such as limited internet connectivity, lack of device access, language challenges, and more to ensure equitable and seamless access to City services.

• Achieve higher rates of timely engagement and utilization of City services, confirming that residents and visitors can easily discover, connect with, and benefit from the support they need when it matters most.

1.3 Neighborhood Brief

This brief is a comprehensive, qualitative research document that captures the unique context, needs, and opportunities within a specific neighborhood or community. This was developed collaboratively by the City staff and community participants on the project team.

• Methodology:

| 7 o The project team met with key City departments that oversee services commonly accessed by vulnerable populations, including homelessness outreach and support, digital equity programs and general public resources.

o The group defined ‘vulnerable populations’ to include those who are in a position or may be likely to find themselves in a position of benefiting from

City services to impact their current quality of life.

o Resident members of the group engaged with residents within their neighborhoods and communities to identify potential issues with accessing

City services.

• Data and Findings:

o 2024 and 2025 Point in Time Count: The 2025 Point in Time Count, which took place on January 23, found a total of 3,595 people experiencing homelessness in our city, a net increase of 219 people when compared with

2024.

o Homeless Data Dashboard o Mobile Access Center (MAC) – In 2025 1,536 people were helped o In 2024, an average of 177 people per day visited the Multi-Service Center

(MSC)

▪ Multi-Service Center has very little charging stations available for visitors o UCLA Student Report on Digital Equity Barriers in Long Beach

▪ Need for expanding community outreach to raise awareness of digital inclusion resources o Limited knowledge about City services was a common sentiment from community group field research o Other existing City Services

▪ Device distribution services: Affordable Connectivity Program

▪ Internet Service Enrollment Line Program

▪ Safe Parking Program

▪ Go Long Beach Apps

▪ Free Public Wi-Fi at Long Beach Parks and Libraries

• Unique context / Nuances:

o The City of Long Beach is home to approximately 458,000 people and a popular destination for visitors. Long Beach is also a culturally diverse City with the most commonly-spoken languages being English, Spanish, Khmer and Tagalog.

https://longbeach.gov/globalassets/city-news/media-library/documents/2024_homeless-count_final https://longbeach.gov/globalassets/homelessness/media-library/documents/hsb-documents/2025-long-beach-homeless-count-report https://app.powerbigov.us/view?r=eyJrIjoiOWRhYzUyYWUtZmVlZS00Njg3LTkwODQtYTgwOWNhZWE1NGE5IiwidCI6IjMxM2YxMWMzLTQyNjgtNGY2YS04ZDNiLWM3ZTY1MDE4M2U3OCJ9&pageName=ReportSection1347eb70ddcce3ac5ad0 https://www.longbeach.gov/homelessness/homeless-services/#mac https://www.longbeach.gov/homelessness/homeless-services/#msc https://www.longbeach.gov/homelessness/homeless-services/#msc https://www.lewis.ucla.edu/research/closing-the-gap-a-community-informed-approach-to-expanding-internet-access-in-long-beach/ https://long-beach-ca.governmentphone.org/ https://longbeach.gov/digitalinclusion/resources/internet-service-enrollment-line/ https://longbeach.gov/homelessness/homeless-services/#safe https://www.longbeach.gov/ti/resources/go-long-beach-apps/ https://www.longbeach.gov/digitalinclusion/resources/city-provided-digital-inclusion-resources/

| 8 o One factor to take into consideration is the potential lack of trust between vulnerable populations and government in general, which presents a challenge in effectively connecting residents with essential services. This mistrust is one of many nuances influencing how different groups experience barriers, including cultural differences, privacy concerns or past negative experiences with institutions.

o There is a lack of coordination among the various City departments charged with providing key resident services.

• Needs:

o Understanding how various populations prefer to receive or access information, whether through in-person support, peer navigation, digital platforms or at specific locations and times, will be essential in addressing these needs effectively and better address the lack of awareness of City services.

o There is a need to address gaps in digital access when it comes to connecting to City services and addressing a lack of awareness around the wide range of City services available to support the community.

1.4 Project Background

As mentioned in Section 1.3, the City has multiple initiatives in place to improve equitable access to City services. The City’s Police Department and Health and Human

Services Department actively work to engage with vulnerable populations and connect them with City services. The City’s Technology and Innovation Department has launched multiple initiatives in recent years including the Internet Service Enrollment

Line, a hotline and digital inclusion resource that helps connect residents with low-cost internet service, the Smart City Initiative, and more. Other current efforts to improve access to City services include free public Wi-Fi in the City’s parks and libraries. The City has previously explored outdoor furnishing and technology solutions to create innovative ways to turn select outdoor spaces into a functioning outdoor office space accessible to the public with Wi-Fi, charging stations, and materials that are resistant to vandalism and low cost for the City to maintain.

Current and past efforts to improve access to City services include free public Wi-Fi in

Parks and Libraries, though challenges with safety and accessibility exist. Another City initiative recently established is the Internet Service Enrollment Line, a hotline and digital inclusion resource that helps connect residents with low-cost internet service. The City is also in the early stages of a Website Redesign project, which is one vehicle that can support the selected solution.

https://www.longbeach.gov/digitalinclusion/resources/city-provided-digital-inclusion-resources/

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Vandalism of physical resources remains a significant concern, affecting the sustainability and availability of community assets. In addressing these and other challenges, it is also important to consider how we measure and evaluate the effectiveness of our efforts. Establishing measurable outcomes such as data on connectivity, service usage and demographic reach, will be essential to understanding impact and informing future decisions. At the same time, building trust within communities requires transparency and delivering visible, successful initiatives that respond to the diverse needs of residents.

Lastly, the City has the following technologies and resources available to leverage (if needed) to support parts of the final solution: Go Long Beach 311 app, survey applications, and GIS mapping.

1.5 Performance Metrics

The table below highlights the targets that may be tracked and reviewed collaboratively with the Awarded Contractor during the contract. This list is an indication of the potential performance metrics of interest to the City and is not exhaustive or final.

We understand that due to the open-ended and challenge-based nature of this RFP, these metrics may not be applicable to all Proposers.

As a part of a response to this RFP, Proposers are asked to propose specific performance metrics to be tracked on a regular basis. The final set of performance metrics and frequency of collection will be negotiated by the successful Proposer and the City prior to the finalization of an agreement between parties and may be adjusted over time as needed.

METRIC DESCRIPTION TARGET DATA SOURCE

1. Quantified data measuring the usage of the solution.

The City needs to understand the usage of the solution, any barriers that may prevent someone from using this service, and measure if the solution is working.

The City should receive regular updates/reports on project usage and progress.

Providing the City direct access to the user metrics or providing weekly reports via email.

2. Responsiveness The selected contractor(s) should acknowledge a request from the City within two (2) business days (weekends and

Response within two (2) business days.

Contract administrator (City staff).

| 10 holidays are excepted).

3. Report

Accuracy

The contractor should provide reports that accurately reflect the

City's request for data, free from errors and aligned with the project's scope.

Reports should have little to no errors.

Reports should be consistent and transparent for City staff to review and audit as needed.

1.6 Award Terms

This contract will be for a period of twelve (12) months, with the opportunity to renew for four additional one-year periods, up to five years. Projects that successfully achieve the goals and meet key performance indicators may be sustained or scaled. The decision to sustain or scale a project requires mutual agreement between the City and the

Awarded Contractor, and is conditional on factors such as pricing, funding availability, contracting considerations, City need, and market conditions. If the City elects to sustain or scale the project, the total contract term will not exceed five years. The City may also elect to sustain or scale the project by issuing a new solicitation.

The City intends to award the contract through the issuance of its standard Purchase

Order agreement. This agreement can be viewed here.

1.7 Contract Management

Communication and Management: Implementation of the contract is a partnership between the City and the Awarded Contractor (known as the “project team”). Both parties will develop a “Contract Management Tool” following the award, which will function as a scope of work. The City and the Awarded Contractor will meet monthly, at a minimum, during the initial period. Project teams can meet more regularly as needed; this is recommended during the implementation and performance evaluation stages of the program.

Contract Payment: The City will award one primary Proposer up to $75,000 for an initial contract for a period of up to 12 months upon contract execution. Should additional funding be secured through other grants and initiatives, the Awarded Contractor may receive an extension and/or augmentation to their contract to extend the term and scope of work.

If the City chooses to sustain or scale the contract beyond the LB Co-Lab project duration, the City issues payment based upon services rendered. After a contract amendment or new contract issuance is finalized and work is performed, the Contractor https://www.longbeach.gov/globalassets/finance/media-library/documents/business-info/purchasing-division/purchasing-order/po-generalconditionsrevised05162007/

| 11 should invoice the City. The City will remit payment within 30 calendar days of being billed.

The City encourages interested Proposers to consider subcontracting or partnering with other organizations to best meet the requirements of this community-informed RFP;

however, the total contract award, regardless of the number of subcontractors, shall not exceed $75,000.

Demo Day: The City will issue honorariums in the amount of Three Thousand Five Hundred

Dollars ($3,500) to up to the top three (3) ranked proposals as determined by the initial evaluation committee. These shortlisted Proposals will be invited to an in-person Demo

Day event in Long Beach, CA as part of the secondary evaluation process.

Demo Day will consist of an interactive Proof of Concept (POC) demonstration of the product or service available to all event participants (not only the Evaluation

Committee), a visual pitch presentation, and a more structured interview with the

Evaluation Committee. Each Proposer invited to Demo Day will be provided with a space for demonstration, to include a table, access to electricity, and wi-fi. Proposers will be given at least two hours for set-up. The City cannot guarantee provision of other resources, and Proposers must indicate in their response if other resources are requested.

2 How We Choose

2.1 Minimum Qualifications

Proposers must meet the following minimum qualifications to be eligible:

• Qualification to conduct business in the City

• Not having been debarred by Federal, State or local government

• Experience delivering at least one (1) project of similar scope, preferably to a government or social service agency. References and case studies are encouraged.

2.2 Evaluation Procedures

After an initial scan for completeness, proposals will be evaluated in two rounds. Both selections will be completed by the full LB Co-Lab project team, which includes City staff and community participants.

The initial evaluation will be conducted by the project team to evaluate all the submissions. All proposals will be scored and ranked. The top scoring proposals, no more than three, will be included in the secondary review.

Following the initial evaluation, as part of the secondary review process, the short-listed

(up to three) Proposers will be invited to an in-person Demo Day event in Long Beach, CA to showcase their solutions as proofs-of-concept (POCs) to the greater Long Beach

| 12 community to enable real-time learning, feedback, and further refinement. An interview will also be scheduled. Following the Demo Day event, the project team will evaluate the proposals based on the Evaluation Criteria (Section 2.3) and feedback collected from Demo Day participants. They will then make a recommendation as to the top ranked Proposal.

2.3 Evaluation Criteria

The LB Co-Lab evaluation and selection process is aligned with the City’s procurement principles and ensures that selected ideas are aligned with Citywide and Departmental priorities. Given the variety, all submitted vendor proposals will be evaluated on the same criteria. The criteria include qualifications, feasibility, the ability to demonstrate understanding of the challenge, impact, and originality.

Evaluation Criteria Weight

1. Qualifications are defined as: professional and academic experience of project team; tenure and financial viability of company to sustain the project period and potential contract;

company milestones and recent successes; and lastly, bandwidth and staff to dedicate to the project.

20%

2. Feasibility will account for the actions and resources required by the City for project success and the reasonableness of the anticipated costs to scale the project to an implemented solution.

20%

3. Impact is measured by the product or service’s ability to lead to short-term and/or long-term outcomes that will benefit residents, community stakeholders, and the City.

20%

4. Originality is determined by the novelty of the proposed solution and if the City’s normal purchasing process would have omitted or overlooked the solution.

20%

5. To demonstrate the understanding of the challenge, vendors should be prepared to define: why they are best positioned to work on this project; and provide any recommendations to the community working group that can improve the scope or outcome of the project.

20%

2.4 Local Preference

• The City shall apply five extra credit percentage points to all local businesses which submit proposals for services for the City of Long Beach.

• Local Business shall mean a business which maintains its principal place of business in a fixed office/place of business with the City of Long Beach, possesses a current

City of Long Beach business license and sellers permit if applicable.

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• For a business to be eligible to claim preference, the business MUST request the preference in the Solicitation response (see Attachment A) and provide a copy of its current business license and seller’s permit if applicable.

• The local preference does not apply to solicitations for all purchases funded in full or a fraction thereof by any tidelands fund, by any grant funds, nor by any funds received from the State of California.

3 Proposal Instructions & Content

3.1 Timelines & Instructions

MILESTONE

TIME

(PACIFIC) &

DATE LOCATION / ADDITIONAL INFORMATION

Release date 08/15/25

Optional Webinar for Vendors

1:00 PM

09/11/25

• https://longbeach-gov.zoom.us/j/93325642447?pwd=HzJaWJTLWaJL

FMFU2ZFC9HfWnFCybv.1

• Meeting ID: 933 2564 2447

• Passcode: 185503

• One tap mobile

+12133388477, 93325642447#, *185503#

Questions due to the City

11:00AM

09/16/25

• Submit all inquiries via email to rfppurchasing@longbeach.gov

Posting of the Q&A 09/18/25 • Responses to the questions will be posted on

LongBeachBuys.com.

Proposals due 11:00AM

09/29/25

• Proposals should be submitted electronically via LongBeachBuys.com.

• Late proposals, or proposals submitted through other channels will not be accepted.

• Proposers are responsible for submitting their proposals completely and on time.

o Proposers will receive an email with a time stamp from LongBeachBuys.com indicating that the proposal was submitted successfully. The City will only receive proposals that were transmitted successfully.

o For technical support, email or call the

City during normal business hours at https://longbeach-gov.zoom.us/j/93325642447?pwd=HzJaWJTLWaJLFMFU2ZFC9HfWnFCybv.1 https://longbeach-gov.zoom.us/j/93325642447?pwd=HzJaWJTLWaJLFMFU2ZFC9HfWnFCybv.1 https://longbeach-gov.zoom.us/j/93325642447?pwd=HzJaWJTLWaJLFMFU2ZFC9HfWnFCybv.1 mailto:rfppurchasing@longbeach.gov file:///C:/Users/regraff/Documents/LongBeachBuys.com file:///C:/Users/regraff/Downloads/LongBeachBuys.com file:///C:/Users/regraff/Documents/LongBeachBuys.com

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LBPurchasing@longbeach.gov or

(562) 570-6200.

Initial Evaluation of

Proposal

10/24/25 • An Evaluation Committee will review

Narrative & Cost Proposals to select the top

(up to three) proposals that best meet the needs of the City.

• Evaluations will be conducted using a methodology derived from the evaluation criteria listed in Section 02.3.

• The up to three finalists will be invited to

Demo Day.

Optional Demo Day

Readiness Webinar

TBD • Finalists invited to Demo Day will be invited to a webinar to learn more about expectations and ask questions.

Demo Day 11/15/25 • Proposers will present solutions to the greater

Long Beach community for evaluation as proofs-of-concept (POC) during Demo Day, allowing for real-time learning, feedback, and further refinement.

• The Proposer will also be interviewed by the

Evaluation Committee.

Secondary

Evaluation of

Proposal

December

• The Secondary Evaluation will review the

Proposals and select the proposal that best meets the needs of the City and community.

• Evaluations will be conducted using a methodology derived from the evaluation criteria listed in Section 02.3.

Negotiation &

Contractor

Selection

December

2025 to

January

• Selected Contractor will be notified in writing.

• Any award is contingent upon the successful negotiation of final contract terms. If contract negotiations cannot be concluded successfully, the City reserves the right to negotiate a contract with another

Contractor or withdraw the RFP.

• Negotiations shall be confidential and not subject to disclosure to competing

Contractors unless and until an agreement is reached.

Community

Scoping Workshop

January

• A workshop where the LB Co-Lab project teams will define the scope and desired performance measures of the project, mailto:LBPurchasing@longbeach.gov

| 15 ultimately developing a Contract

Management Plan, which will be shared with the Awarded Contractor and referenced in the Purchase Order.

Anticipated

Purchase Order

Issuance / Contract

Execution

February

Proposer Debrief After

Contractor is Selected

• Successful and unsuccessful Proposers are encouraged to request phone call or in person meeting with the City to discuss the strengths and weaknesses of their proposal.

The intent of the debrief is to provide the

Proposer with constructive feedback to equip them with information to effectively meet the City’s needs and be successful in future proposals.

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3.2 Proposal Content

Complete proposals will include the following. Proposers are encouraged to use this table as a checklist to ensure all components are included in their proposal.

PROPOSAL

☐ Narrative Proposal The Narrative Proposal should provide a straightforward, concise delineation of capabilities to satisfy the RFP. Responses to each question should be no longer than 250 words. Guidance on preparing a Narrative

Proposal is detailed in Section 0.

☐ Cost Proposal for

Implementation.

The Cost Proposal should be prepared for estimated costs for the project implementation of the proposed product or service, not to exceed $75,000. This must include:

• Estimated duration for all work (including a separate projection of City staff resources required) separated by task, including meeting planning.

• Hardware and/or software costs

• Installation, maintenance, and project management costs

• Administrative overhead expenses

Format: Proposers should submit their Cost

Proposals in Microsoft Excel.

PROPOSAL APPENDICES

☐ Financial Stability Shortlisted Proposers should include one or more of the following financial statements to provide the City with enough information to determine financial stability of the Proposer and any subcontractor(s).

• Financial Statement or Annual Report

• Business tax return

• Statement of income and balance sheet

☐ Other Addenda

(if applicable)

Case studies and references are highly encouraged, but no more than three in total.

Colored displays, promotional materials, and other collateral are not necessary or desired.

However, if a complete response cannot be

| 17 provided without referencing supporting documentation, it may be provided as an addendum clearly cited in the Narrative or

Cost Proposal.

MANDATORY ATTACHMENTS | The following are included as Attachments in Long

Beach Buys. They must be signed by the individual legally authorized to bind the

Proposer.

☐ A. Authorization & Certification

☐ B. Equal Benefits Ordinance (EBO) Form

☐ C. Local Preference Program

☐ D. W-9

☐ E. Privacy Policy Attachment (If applicable): If Proposer is providing a technology, information system, application, data collection mechanism, or rulemaking that handles or collects Personally Identifiable Information (PII), the Proposer must complete the Privacy Policy Attachment.

ATTACHMENTS REQUIRED UPON AWARD | Upon award, Awarded Contractors will be required to submit the following. We encourage you to take note of these requirements, and where possible include available information as part of your proposal to expedite processing.

☐ F. Business License

☐ G. Proof of Registration with the California Secretary of State

☐ H. Certificates of Insurance

I. Financial Stability Documents

☐ CONTACT INFORMATION | Ensure your organization’s profile is up to date in Long

Beach Buys, including an email address, phone number, and for any classifications you may qualify for.

3.3 Narrative Proposal Template

An editable version of the template below has been posted to Long Beach Buys.

Proposers should complete the editable template and submit it as their narrative proposal.

Organizational Capacity & Experience

PROPOSER CONTACT INFORMATION

Organization

Company Name

Company Address

Federal Tax ID Number

Website

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Authorized

Representative

Name

Title

Email Address

Phone Number

Other Point of

Contact (if required)

Name

Title

Email Address

Phone Number

PROPOSER CAPACITY & EXPERIENCE

What type of enterprise is the organization?

☐ Non-Profit

☐ Sole Proprietorship

☐ General Partnership

☐ Corporation

State and Date of incorporation:

☐ Limited Liability Company

☐ Other

Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).

How many employees does the organization have in total and residing in

Long Beach?

Where are the representative(s) that would service the City’s account located?

Does the proposal include subcontractors? ☐ Yes ☐ No

If selected to proceed to the Secondary

Evaluation, do you understand the expectations of Demo Day?

☐ Yes ☐ No

Describe your experience demonstrating your solution and/or participating in events similar to Demo Day? (1-3 sentences)

REFERENCES

Reference 1

Company

Project Manager

Phone Number

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Project Description

Project Start and

End Dates

Reference 2

Company

Project Manager

Phone Number

Project Description

Reference 3

Company

Project Manager

Phone Number

Project Description

Responses to each question must be no longer than 250 words.

Overview

1. Describe your proposal in 100 words or less. Think of this as your elevator pitch for your product or service. Evaluators should understand what your offering is and the problem it is solving.

Qualifications

2. Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).

3. Please provide a plan or overview for how the project will be staffed. Include any subcontractors, if applicable. Describe the technical and business expertise of your core team in addressing the problem statement.

4. If you have any existing customers (specifically municipal organizations), who are they and what did you accomplish? What did you learn from prior implementations and how might this apply to this project?

5. Explain the data and reporting systems that will be used to routinely evaluate program performance to meet the objectives of the challenge. Describe how data will be collected, maintained, and used. Additionally, please describe how you can ensure the privacy and security of any personal identifiable information.

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Feasibility

1. Summarize your proposed workplan to implement and conduct a project with timelines for key milestones.

2. What resources (City staff, Facilities, Land, Public right-of-way, City infrastructure, Equipment, Software, Hardware, Data, etc.) would you need access to for your proposal?

3. Describe how your company will provide the necessary training, technical assistance, customer support, and onboarding to ensure successful adoption and optimization of your proposed solution.

4. Please identify any anticipated risks or challenges and explain how you plan to mitigate or address them.

5. (OPTIONAL) If other stakeholders will be involved in implementation of the proposal, how will you coordinate between these groups?

Impact

1. Describe your proposal and the impact you believe your product or service would have on the Long Beach community. Please reference the

Neighborhood Brief (Section 1.3) above.

2. If the project is successful within the initial 12-month period and the City opts to renew the contract for the proposed solution, please describe how you would continue providing services. How might you propose scaling up or iterating upon the services provided in the first year?

3. Given the objectives identified in Section 1.2 and the City’s proposed performance metrics in Section 1.5, please identify at least one quantitative metric per objective to measure the success of your solution for the pilot period.

If the pilot is successful, how might you measure performance at scale?

Originality

1. What sets your solution apart from your competitors? Please describe in specific terms your value proposition.

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2. Given the originality of your submission, what could the community and City learn from conducting your proposed project?

Understanding of the Challenge

1. Describe your company’s general problem-solving approach and how you will tailor it for the specific “challenge statement” outlined in this RFP?

2. How will you measure the impact of your solution on service discovery, access, and engagement? Please share your approach to data collection, success metrics, and how you will demonstrate effectiveness.

3. In what ways does your solution support digital equity and inclusion, ensuring residents with limited digital access or literacy can still connect to services?

Include any offline components, accessibility features, or community-centered approaches.

4. How does your proposed solution improve awareness and access to City services for vulnerable populations? Please describe the technology approach

(if applicable), intended user experience, and how it addresses barriers such as language, connectivity, device access, etc.

5. What specific population groups will your solution best serve? Provide an estimate of the number of users your proposed solution will serve.

6. (OPTIONAL) Please make any recommendations to the City to improve the scope or outcomes of the project.

Other

1. Is your proposed service or product a one-time cost to the City or are there anticipated recurring expenses (should the City choose to renew its contract beyond the initial 12-month period)?

If there are recurring expenses, please provide the estimated cost structure for ongoing implementation of the service or product beyond the initial 12-month term (cost per device, cost per user, ongoing license or as-a-service costs, maintenance costs, etc.)

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2. How will you present your solution as a Proof of Concept (POC) as part of Demo

Day (See Section 1.7- Contract Management)? You may also use this space to describe any additional resources you may wish to have to effectively present at Demo Day.

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4 Terms & Conditions

4.1 Acronyms/Definitions

1. Awarded Contractor: The organization/individual that is awarded a contract with the City of Long Beach, California for the services identified in this RFP.

2. City: The City of Long Beach and any department or agency identified herein.

3. Contractor / Proposer: Organization/individual submitting a proposal in response to this RFP.

4. Department / Division: City of Long Beach, Community Development

Department, Human Resources Department

5. Evaluation Committee: An independent committee comprised solely of representatives established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor. The evaluation committee will be comprised of representatives from the Long Beach community working groups and City staff.

6. May: Indicates something that is not mandatory but permissible.

7. Project Team: The group of individuals tasked with successful project delivery, including representatives from the City of Long Beach and community participants recruited through the LB Co-Lab program.

8. RFP: Request for Proposals.

9. Shall / Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non-responsive.

10. Should: Indicates something that is recommended but not mandatory. If the

Proposer fails to provide recommended information, the City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information.

11. Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP.

4.2 Solicitation Terms & Conditions

1. The City reserves the right to alter, amend, or modify any provisions of this RFP, or to withdraw this RFP, at any time prior to the award of a contract pursuant hereto, if it is in the best interest of the City to do so.

2. The City reserves the right to request clarification of any proposal term from

Proposers.

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3. The City may contact the references provided; contact any Proposer to clarify any response; contact any current users of a Proposer’s services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process.

4. The level and term of documentation required from the Proposer to satisfy the

City will be commensurate with the size and complexity of the contract and

Proposers should submit accordingly. If the information submitted by the

Proposer, or available from other sources, is insufficient to satisfy the City as to the

Proposer’s contractual responsibility, the City may request additional information from the Proposer or may deem the proposal non-responsive.

5. The City reserves the right to waive informalities and minor irregularities in proposals received.

6. The City reserves the right to reject any or all proposals received prior to contract award.

7. The City’s determination of the Proposer’s responsibility, for the purposes of this

RFP, shall be final.

8. Unless otherwise specified, the City prefers to award to a single Contractor but reserves the right to award contracts to multiple contractors.

9. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City of Long Beach after all factors have been evaluated.

10. If the City receives a single responsive, responsible proposal, the City may request an extension of the proposal acceptance period and/or conduct a price or cost analysis on such proposal. The Proposer shall promptly provide all cost or pricing data, documentation and explanation requested by the City to assist such analysis. By conducting such analysis, the City shall not be obligated to accept the single proposal. The City reserves the right to reject such proposal or any portion thereof.

11. Any irregularities or lack of clarity in the RFP should be brought to the Purchasing

Division designee’s attention as soon as possible so that corrective addenda may be furnished to Proposers.

12. Proposals must include any and all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements and the Proposer’s standard contract

| 25 language. The omission of these documents may render a proposal non-responsive.

13. Alterations, modifications or variations to a proposal may not be considered unless authorized by the RFP or by addendum or amendment.

14. Proposals which appear unrealistic in the terms of technical commitments, lack of technical competence, or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected.

15. Proposals may be withdrawn by written notice received prior to the proposal opening time.

16. The price and amount of this proposal must have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other Contractor or prospective Contractor.

17. No attempt may be made at any time to induce any firm or person to refrain from submitting a proposal or to submit any intentionally high or noncompetitive proposal. All proposals must be made in good faith and without collusion.

18. Prices offered by Proposers in their proposals are an irrevocable offer for the term of the contract and any contract extensions. The Awarded Contractor agrees to provide the purchased services at the costs, rates and fees as set forth in their proposal in response to this RFP. No other costs, rates or fees shall be payable to the Awarded Contractor for implementation of their proposal.

19. The City is not liable for any costs incurred by Proposers prior to entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City.

20. Proposal will become public record after the conclusion of the negotiation process and before final approval by the awarding body unless the proposal or specific parts of the proposal can be shown to be exempt by law. Each Proposer may clearly label all or part of a proposal as "CONFIDENTIAL" provided that the

Proposer thereby agrees to indemnify and defend the City for honoring such a designation. The failure to so label any information that is released by the City shall constitute a complete waiver of any and all claims for damages caused by any release of the information.

21. A proposal submitted in response to this RFP must identify any subcontractors, and outline the contractual relationship between the Proposer and each subcontractor. An official of each proposed subcontractor must sign, and

| 26 include as part of the proposal submitted in response to this RFP, a statement to the effect that the subcontractor has read and will agree to abide by the

Proposer’s obligations.

22. If the Contractor elects to use subcontractors, the City requires that the Awarded

Contractor provide proof of payment of any subcontractors used for this project.

Proposals shall include a plan by which the City will be notified of such payments.

23. Each Proposer must disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed. The City reserves the right to disqualify any Proposer on the grounds of actual or apparent conflict of interest.

24. Each Proposer must include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based upon the Proposer’s prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or contentious demeanor, significant failure(s) to meet contract milestones or other contractual failures.

25. The City reserves the right to negotiate final contract terms with any Proposers selected. The contract between the parties will consist of the RFP together with any modifications thereto, and the Awarded Contractor’s proposal, together with any modifications and clarifications thereto that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documents, the documents shall control in the following order of precedence: the final executed contract, the RFP, any modifications and clarifications to the Awarded Contractor’s proposal, and the Awarded Contractor’s proposal. Specific exceptions to this general rule may be noted in the final executed contract.

26. The City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact.

27. Any contract resulting from this RFP shall not be effective unless and until approved by the City Council / City Manager, as applicable.

28. The City will not be liable for Federal, State, or Local excise taxes.

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29. Execution of Attachment A of this RFP shall constitute an agreement to all terms and conditions specified in the RFP, including, without limitation, the Attachment

B contract form and all terms and conditions therein, except such terms and conditions that the Proposer expressly excludes.

30. Proposer understands and acknowledges that the representations above are material and important, and will be relied on by the City in evaluation of the proposal. Any Proposer misrepresentation shall be treated as fraudulent concealment from the City of the true facts relating to the proposal.

31. Proposals shall be kept confidential through the negotiation process.

32. No announcement concerning the award of a contract as a result of this RFP may be made without the prior written approval of the City.

33. Proposers are advised that while a scaled up future engagement with City is not guaranteed as a result of this procurement, any expansion of the contract awarded pursuant to this procurement process that exceeds $100,000 shall be subject to the applicable provisions of Long Beach Municipal Code Section 2.73 et seq, the Equal Benefits Ordinance. All Proposers shall complete and return, with their bid, the Equal Benefits Ordinance Compliance form contained in

Attachment B, if applicable. Unless otherwise specified in the procurement package, Proposers do not need to submit with their bid supporting documentation proving compliance. However, supporting documentation verifying that the benefits are provided equally shall be required if the proposer is selected for award of a contract that will exceed $100,000.

4.3 Contract Terms & Conditions

1. The Awarded Contractor will be the sole point of contract responsibility. The City will look solely to the Awarded Contractor for the performance of all contractual obligations which may result from an award based on this RFP, and the Awarded

Contractor shall not be relieved for the non-performance of any or all subcontractors.

2. The Awarded Contractor must maintain, for the duration of its contract, insurance coverages as required by the City. Work on the contract shall not begin until after the Awarded Contractor has submitted acceptable evidence of the required insurance coverages.

3. The Long Beach Municipal Code (LBMC) requires all businesses operating in the

City of Long Beach to pay a business license tax. In some cases, the City may require a regulatory permit and/or evidence of a State or Federal license. Prior to issuing a business license, certain business types will require the business license

| 28 application and/or business location to be reviewed by the Development

Services, Fire, Health, and/or Police Departments. Additional information is available at www.longbeach.gov/finance/business_license.

4. All work performed in connection with construction shall be performed in compliance with all applicable laws, ordinances, rules and regulations of federal, state, county or municipal governments or agencies (including, without limitation, all applicable federal and state labor standards, including the prevailing wage provisions of Sections 1770 et seq. of the California Labor Code), and (b) all directions, rules and regulations of any fire marshal, health officer, building inspector, or other officer of every governmental agency now having or hereafter acquiring jurisdiction.

5. Awarded Contractor shall indemnify, protect and hold harmless City, its Boards, Commissions, and their officials, employees and agents (“Indemnified Parties”), from and against any and all liability, claims, demands, damage, loss, obligations, causes of action, proceedings, awards, fines, judgments, penalties, costs and…