RFP HR-25-654 Narrative Template.docx
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- Solicitation number
- HR-25-654
- Issued by
- California
About this file
This is a Narrative Proposal Template for RFP HR-25-654 issued by the City of Long Beach, California, for a project focused on connecting vulnerable populations to city services. The RFP seeks proposals for solutions that improve service discovery, access, and engagement for residents, with particular emphasis on digital equity and inclusion. Proposers must submit completed narrative responses addressing organizational capacity and experience, qualifications, feasibility, impact, originality, understanding of the challenge, and pricing structure. The template requires submission of contact information, company details, references, and responses to specific evaluation questions, with most answers limited to 250 words or less and the overview section capped at 100 words. Submissions must include staffing plans, workplan timelines with key milestones, data and reporting systems, training and support provisions, risk mitigation strategies, and a demonstration of the solution as a proof of concept during Demo Day.
The RFP requires proposers to detail anticipated costs, including whether expenses are one-time or recurring, with specific cost structures for continuation beyond the initial 12-month pilot period. Proposers must address how their solution serves vulnerable populations and those with limited digital access or literacy, including offline components and accessibility features. The evaluation criteria emphasize the solution's ability to support underserved groups, improve awareness of city services, and measure impact through quantitative metrics aligned with city objectives. Proposers should identify specific population groups their solution will serve and provide user estimates. Renewable contract options are available if the pilot succeeds, with scaling and iteration plans required for potential expansion beyond the initial 12-month term.
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Narrative Proposal Template An editable version of the template below has been posted to Long Beach Buys. Proposers should complete the editable template and submit it as their narrative proposal.
Organizational Capacity & Experience
PROPOSER CONTACT INFORMATION
| Organization |
| Company Name |
Company Address
Federal Tax ID Number
Website
| Authorized Representative |
| Name |
Title
Email Address
Phone Number
| Other Point of Contact (if required) |
| Name |
Title
Email Address
Phone Number
PROPOSER CAPACITY & EXPERIENCE
| What type of enterprise is the organization? |
| ☐ Non-Profit |
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other _________________________________
Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).
How many employees does the organization have in total and residing in Long Beach?
Where are the representative(s) that would service the City’s account located?
| Does the proposal include subcontractors? |
| ☐ Yes ☐ No |
| If selected to proceed to the Secondary Evaluation, do you understand the expectations of Demo Day? |
| ☐ Yes ☐ No |
Describe your experience demonstrating your solution and/or participating in events similar to Demo Day? (1-3 sentences)
REFERENCES
| Reference 1 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and End Dates
| Reference 2 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
| Reference 3 |
| Company |
Project Manager
Phone Number
Project Description
Project Start and
Responses to each question must be no longer than 250 words.
Overview
1. Describe your proposal in 100 words or less. Think of this as your elevator pitch for your product or service. Evaluators should understand what your offering is and the problem it is solving.
Qualifications
2. Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
3. Please provide a plan or overview for how the project will be staffed. Include any subcontractors, if applicable. Describe the technical and business expertise of your core team in addressing the problem statement.
4. If you have any existing customers (specifically municipal organizations), who are they and what did you accomplish? What did you learn from prior implementations and how might this apply to this project?
5. Explain the data and reporting systems that will be used to routinely evaluate program performance to meet the objectives of the challenge. Describe how data will be collected, maintained, and used. Additionally, please describe how you can ensure the privacy and security of any personal identifiable information.
Feasibility
1. Summarize your proposed workplan to implement and conduct a project with timelines for key milestones.
2. What resources (City staff, Facilities, Land, Public right-of-way, City infrastructure, Equipment, Software, Hardware, Data, etc.) would you need access to for your proposal?
3. Describe how your company will provide the necessary training, technical assistance, customer support, and onboarding to ensure successful adoption and optimization of your proposed solution.
4. Please identify any anticipated risks or challenges and explain how you plan to mitigate or address them.
5. (OPTIONAL) If other stakeholders will be involved in implementation of the proposal, how will you coordinate between these groups?
Impact
1. Describe your proposal and the impact you believe your product or service would have on the Long Beach community. Please reference the Neighborhood Brief (Section 1.3) above.
2. If the project is successful within the initial 12-month period and the City opts to renew the contract for the proposed solution, please describe how you would continue providing services. How might you propose scaling up or iterating upon the services provided in the first year?
3. Given the objectives identified in Section 1.2 and the City’s proposed performance metrics in Section 1.5, please identify at least one quantitative metric per objective to measure the success of your solution for the pilot period. If the pilot is successful, how might you measure performance at scale?
Originality
1. What sets your solution apart from your competitors? Please describe in specific terms your value proposition.
2. Given the originality of your submission, what could the community and City learn from conducting your proposed project?
Understanding of the Challenge
1. Describe your company’s general problem-solving approach and how you will tailor it for the specific “challenge statement” outlined in this RFP?
2. How will you measure the impact of your solution on service discovery, access, and engagement? Please share your approach to data collection, success metrics, and how you will demonstrate effectiveness.
3. In what ways does your solution support digital equity and inclusion, ensuring residents with limited digital access or literacy can still connect to services? Include any offline components, accessibility features, or community-centered approaches.
4. How does your proposed solution improve awareness and access to City services for vulnerable populations? Please describe the technology approach (if applicable), intended user experience, and how it addresses barriers such as language, connectivity, device access, etc.
5. What specific population groups will your solution best serve? Provide an estimate of the number of users your proposed solution will serve.
6. (OPTIONAL) Please make any recommendations to the City to improve the scope or outcomes of the project.
Other
1. Is your proposed service or product a one-time cost to the City or are there anticipated recurring expenses (should the City choose to renew its contract beyond the initial 12-month period)?
If there are recurring expenses, please provide the estimated cost structure for ongoing implementation of the service or product beyond the initial 12-month term (cost per device, cost per user, ongoing license or as-a-service costs, maintenance costs, etc.)
2. How will you present your solution as a Proof of Concept (POC) as part of Demo Day (See Section 1.7- Contract Management)? You may also use this space to describe any additional resources you may wish to have to effectively present at Demo Day.
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