RFP 280-22-0571 Attachment 2_QASP.doc
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- Solicitation number
- 280-22-0571
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This document outlines a Quality Assurance Surveillance Plan (QASP) for a federal contract to provide behavioral health case management and behavioral health services for separated families. The contract requires the timely provision of various behavioral health services and case management to class members separated under the Zero Tolerance Policy, including establishing contact and engagement, pre- and post-reunification counseling and case management, psychoeducation, parenting support, data collection and reporting. Performance will be monitored against standards for each of eight tasks related to program management, service delivery, reporting, and transition. The contractor must meet defined timelines and data accuracy rates, and the Contracting Officer's Representative may not receive more than four valid complaints per task annually.
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RFP No. 280-22-0571
ATTACHMENT 2
Quality Assurance Surveillance Plan
Behavioral Health Case Management & Behavioral Health Services for Separated Families
| Required Tasks |
| Performance Standards |
| Method of Surveillance |
Quality Assurance Standard to be met/allowed deviation
| Overall Contract Management, including cost and time |
| Contractor maintains high level of quality assurance, responsiveness to COR & Contracting Officer (CO); reliability, completeness of tasks; contacts COR immediately with any issues or problems. Contractor remains within or below cost estimates; meets time frames identified by COR; notifies COR immediately of any budget issues; no cost overruns. Contractor responds within 24 hours to COR inquiries 95% of the time. |
| COR & Contracting Officer monitoring deliverables, budget estimates, invoices and reports. |
COR receives no more than four (4) valid complaints per twelve (12) months. No more than two (2) invoices per twelve (12) months requiring suspension or disallowance due to mistakes, incompleteness, or unallowable costs. If deficiencies are found, Contractor will provide COR solutions for implementation within thirty (30) days.
Task 1:
Plan of Performance and Establishment of Tracking System
| Timely, comprehensive execution of transfer of activities, kickoff meeting, Plan of Performance, IT Plan, meetings and calls, project tracking and electronic health records systems and revisions that are consistent with the contract purpose, goals, and time frames and that incorporate feedback from the Contracting Officer’s Representative (COR)/Alternate COR and other Federal staff initially and on an ongoing basis. |
| COR/Alternate COR oversee deliverables |
| Contractor transfers activities with two (2) weeks of Contract Effective Date (CED). Contractor conducts a kickoff meeting within two (2) weeks of CED. Contractor submits a complete Plan of Performance no later than two (2) weeks after the kickoff meeting. Contractor submits an IT Work Plan no later than four (4) weeks after CED. Contract meets with all stakeholders at least one (1) time per year and within two (2) weeks of the final Plan of Performance. The Contractor meets with COR/ACOR, and other staff weekly and prepare agendas and call summaries. Contractor establishes and maintains a Project Tracking System and Electronic Health Management System consistent with the PWS. |
Task 2:
Establishing Contact and Engagement of Class Members
| Timely and comprehensive collaboration with other providers, and establishment of contract with separated persons. Timely provision of the following services to families: establish contact, pre-reunification outreach, post-reunification outreach, outreach staffing, and transition to case management services. |
| COR/Alternate COR oversee deliverables |
| Services are developed and delivered consistent with the PWS. COR receives no more than four (4) valid complaints from recipients. |
Task 3:
Behavioral Health Case Management & Support Services
| Timely and comprehensive provision of case management and behavioral health services, including pre-reunification counseling, post-reunification case management, psychoeducation, and parenting support. |
| COR/Alternate COR oversee deliverables |
| Services are developed and delivered consistent with the PWS. COR receives no more than four (4) valid complaints from recipients. |
Task 4:
Provision of Behavioral Health Services
| Timely and comprehensive provision of behavioral health services, staff training, and support for secondary trauma. |
| COR/Alternate COR oversee deliverables |
| Services are developed and delivered consistent with the PWS. COR receives no more than four (4) valid complaints from recipients. |
Task 5:
Establishment of a Clinical Advisory Board
| Timely and comprehensive establishment of a clinical advisory board. |
| COR/Alternate COR oversee deliverables |
| Services are developed and delivered consistent with the PWS. COR receives no more than four (4) valid complaints from recipients. |
Task 6:
Data Collection, Analysis, and Program Evaluation
| Timely and comprehensive collection and analysis of data, as well as program evaluation. |
| COR/Alternate COR oversee deliverables |
| Services are developed and delivered consistent with the PWS. COR receives no more than four (4) valid complaints from recipients. |
Task 7:
Reporting
| Timely completion of reports that are accurate (95 percent error-free), complete, and incorporate COR/Alternate COR comments and revisions. |
| COR/Alternate COR oversee deliverables |
| Task activities and deliverables are accurately met 95% of time. Contractor submits reports that are complete, accurate, timely (as specified in the PWS), and clearly written with minimal errors found. |
Task 8:
Transition Plan and Turnover at the End of Contract
| Timely submission of transition plan; delivery of all publications, materials, software, equipment, data, correspondence, supplies and all other items procured under this contract to the government or new contractor. |
| COR/Alternate COR oversee deliverables |
| Contractor provides for the transition of all previous contract activities (e.g., website, training, and technical assistance) so there is no lapse in service. 100% of requested information, data and materials, is provided to COR. Transition activities are completed as specified in the PWS. |
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