RFP 280-22-0571 Attachment 11 and 12_Client Letter and Contractor_Perf_Form.docx
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- Solicitation number
- 280-22-0571
About this file
This request for proposal solicits offers to provide behavioral health case management and behavioral health services to separated families impacted by the Zero-Tolerance Policy. The purpose is to continue services provided under a previous contract and expand provision of behavioral health case management, mental health assessments, treatment, and related services. The services aim to support the government's reunification efforts and implement an upcoming settlement agreement providing mental health services to reunified families. Offerors must provide effective, evidence-based, coordinated parenting support, psychoeducation, and behavioral health services to members of the Ms. L and Ms. JP class action lawsuits. The Department of Health and Human Services Substance Abuse and Mental Health Services Administration will award a contract with an estimated period of performance through 2023. The solicitation requests client references and past performance information to be submitted by October 30, 2021 and involves incumbent contractor performance evaluations.
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CLIENT LETTER
(Suggested Format)
Subject: RFP No. 280-22-0571
Dear {Insert Client}:
We are currently responding to the Department of Health & Human Services, Substance Abuse and Mental Health Services Administration, for the procurement of a contract entitled, “Behavioral Health Case Management & Behavioral Health Services for Separated Families.”
The Government is placing increased emphasis in its procurements on past performance as a source selection factor.
It requires that clients of entities responding to solicitations be identified and their participation in the evaluation process be requested.
Based on your knowledge concerning our work, it is requested that you please complete the attached “Contractor Performance Information” form and forward it to the following address by no later than October 30, 2021.
Send to Khaled Gohar, Contract Specialist at SAMHSAContracts@samhsa.hhs.gov reference in the subject line: RFP No. 280-22-0571 – PAST PERFORMANCE
Your cooperation is appreciated. Any questions may be directed to: ___________________.
Sincerely, {Insert Offeror}
RFP No. 280-22-0571 ATTACHMENT 11: Example Client Letter
RFP No. 283-16-0490, “BHSIS” Attachment 12
Attachment 15 DHHS, SAMHSA: Final ___ Interim___ Report
CONTRACTOR PERFORMANCE INFORMATION
Contractor being EVALUATED:
Contractor Name and Address
1. Contract Number:
2. Type of Contract:
3. Contract Value (Current plus any unexercised options):
4. Period of Performance (including any option periods):
5. Description of Requirement:
6. Ratings. Summarize contractor performance and circle or type in the number below that corresponds to the performance rating for each category. Please see the attachment, which explains the rating scale.
Quality:
Comments:
| Cost Control: |
| 0 |
| Schedule: |
| 0 |
| Management: |
| 0 |
| Customer Service: |
| 0 |
7. Total score:
Evaluated by:
Agency/Organization __________________________________________________ Date ___________________
Name and Title _________________________________________ Telephone number ____________________________
Signature _____________________________________________ E-mail address _______________________________ RFP No. 280-22-0571 ATTACHMENT 12: Contractor Performance Information Form
RFP No. 280-22-0571 ATTACHMENT 12: Contractor Performance Information Form
| Contractor Performance Evaluation |
| Instructions for Completing Contractor Performance Information Form |
Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please evaluate contractor performance in each of the rating areas. On the “Contractor Performance Information” form, circle (or type in the “Comments” area) the rating from 0 to 4 that most closely matches your evaluation of the contractor’s performance. Please add written comments for each rating. If you wish, you may attach additional comments or information. We would also appreciate your answers to the specific questions, if any, on the back of the form. Please return the form to the address indicated on the back of the form. Thank you for your time and your cooperation.
SAMHSA will use the information from this form to evaluate offerors competing for contract awards. We may release the information from this form to the contractor during negotiations or debriefings. If we release information from this form, we will not release your name to the contractor.
Elements within Each Rating Area
Quality of Product or Service
| - | Compliance with contract requirements |
| - | Accuracy of reports |
| - | Appropriateness of personnel |
| - | Technical excellence |
Cost Control
| - | Within budget |
| - | Current, accurate and complete billings |
| - | Costs properly allocated |
| - | Unallowable costs not billed |
| - | Relationship of negotiated costs to actual |
| - | Cost efficiencies |
Schedule
| - | Meets interim milestones |
| - | Reliable |
| - | Stays on schedule despite problems |
| - | Responsive to technical direction |
| - | Completes work on time, including wrap-up and contract administration |
| - | No liquidated damages assessed |
Management
| - | Effective management |
| - | Use of performance-based management techniques |
| - | Business-like concern for the customer's interests |
| - | Effective management and selection of subcontractors |
| - | Effective small/small disadvantaged business subcontracting program |
| - | Reasonable/cooperative behavior |
| - | Effective use of technology in management and communication |
| - | Flexible |
| - | Minimal staff turnover |
| - | Maintains high employee morale |
| - | Resolves disagreements without being unnecessarily litigious. |
Customer Service
| - | Understands and embraces service and program goals |
| - | Team approach with the customer |
| - | Satisfaction of end users with the contractor’s service |
| - | Positive customer feedback |
| - | Prompt responses |
| - | Courteous interactions |
| - | Effective escalations and referrals |
| - | Initiative and proactive improvements |
| - | Creative service strategies |
Rating Guidelines
Quality of Product or Service:
| 0 - Unsatisfactory |
| Nonconformance jeopardizes the achievement of contract goals; default. |
| 1 - Marginal |
| Nonconformance requires major agency intervention to ensure achievement |
of contract goals; show cause or cure notices.
| 2 - Satisfactory |
| Quality meets specifications in most cases, however, some agency intervention required to ensure achievement of contract requirements. |
| 3 – Very Good |
| Quality meets specifications in all cases. |
| 4 - Exceptional |
| Quality exceeds specifications in some cases. |
Cost Control:
| 0 - Unsatisfactory |
| Cost increases jeopardize achievement of contract goals; or billings routinely include unallowable costs. |
| 1 - Marginal |
| Significant cost increases; or some inaccurate billings including some with unallowable costs. |
| 2 - Satisfactory |
| Minor cost increases; or some inaccurate billings, but a minimal (1-2) number with unallowable costs. |
| 3 – Very Good |
| Contractor performed within costs; but some late billings, none with unallowable costs. |
| 4 - Exceptional |
| Costs were less than the amount cited in the contract; and billings accurate and timely. |
Schedule:
| 0 - Unsatisfactory |
| Delays jeopardize the achievement of contract goals. |
| 1 - Marginal |
| Other significant delays. |
| 2 - Satisfactory |
| Minor delays. |
| 3 – Very Good |
| All deliverables on time. |
| 4 - Exceptional |
| All deliverables on time with some ahead of schedule; or stays on schedule despite unforeseen circumstances. |
Management:
| 0 - Unsatisfactory |
| Unethical or illegal business practices. |
| 1 - Marginal |
| Business practices are not attuned to customer support. |
| 2 - Satisfactory |
| Business practices are somewhat attuned to customer support. |
| 3 – Very Good |
| Business practices focus on customer support. |
| 4 - Exceptional |
| Highly effective, proactive business practices focused on customer support. |
Customer Service:
| 0 - Unsatisfactory |
| Response to service requests is routinely late, ineffective, or rude; customers express frustration or anger about many interactions; complaints are unresolved; contractor seems unaware of service issues. |
| 1 - Marginal |
| Response to service requests is often late, ineffective or rude; some complaints are resolved. |
| 2 - Satisfactory |
| Response to service requests is uneven in timing or effectiveness; customer interactions are tenuous; contractor is trying hard and understands service issues. |
| 3 – Very Good |
| Response to service requests is timely, effective and courteous; customers express positive feedback; delivery of service is smooth and organized; collects customer feedback; customer problems are resolved well. |
| 4 - Exceptional |
| Response to service requests is timely, effective and courteous; the contractor is proactive in building good relations with customers, proposing new service strategies, analyzing and reporting on service loads and collecting and using customer feedback. |
File details come from the government source that posted it. Updated .