RFP 277-22-0574 Attachment 2 QASP.docx
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RFP No. 277-22-0574 Attachment 2 Quality Assurance Surveillance Plan Secretary of Health and Human Services National Media Campaign to Prevent and Reduce Underage Drinking Sober Truth on Preventing Underage Drinking (STOP) Act Dated March 21, 2022
Required Task
Performance Objective
Method of Surveillance (Quality Assurance)
Performance Target and Acceptable Quality Level (AQL)
Overall contractor management, including cost and time
| Contractor maintains high level of quality assurance, professionalism, and responsiveness to COR and CO. Contractor reliably contacts COR and CO immediately with any issues or problems, as appropriate. Contractor remains within or below cost estimates; notifies COR and CO immediately of any budget issues; no cost overruns. Contract activities are effectively managed. |
| COR and CO monitoring; deliverables; budget estimates; invoices and reports |
| · 90 percent of the time, COR receives no more than two (2) valid complaints per 12 months. No more than one invoice per 12 months requiring suspension or disallowance due to mistakes, incompleteness or unallowable costs. Contract deliverables are met 90% of time. |
| Customer Satisfaction |
| Contractor develops and monitors satisfaction indicators and measurement for all Tasks. |
| COR and CO monitoring; deliverables |
| · 90 percent of the time, COR receives no more than two (2) valid complaints per 12 months. Customer satisfaction on an OMB cleared satisfaction survey or other valid instrument shall not fall below a ‘4’ out of ‘5’ on a Likert Scale. If deficiencies are found, Contractor will provide COR solutions for correcting the deficiencies within 30 days. |
Task 1:
Contract Management
| Meet with COR and campaign team to discuss tasks, scheduling, and deliverables. Design Work Plan. |
| COR and campaign team participate in kick-off meeting and weekly Project meetings. COR will monitor, review, comment, and give final approval. |
| · Kick-off meeting occurs within two (2) weeks after the Effictive Date of Contract (EDOC) contract team is well-prepared to present and discuss the details of their proposal. |
· Weekly Project meetings; 90 percent of the time, contract team is well-prepared to discuss and move forward in an organized fashion through each phase of the Campaign’s development.
· Work Plan submitted within two (2) weeks of Kick-Off meeting with no more than 2 revisions.
Task 2:
Development, Implementation, and Dissemination Organize an official public kick-off event to give national visibility to the Campaign.
Design and implement a comprehensive promotional and distribution plan.
Initiate the refresh of the Campaign’s messaging and creative based on results from the Campaign evaluation efforts.
| COR will monitor, review, comment, and give final approval. |
| · National kick-off event garners a wide range of media pick-up. |
· Tailoring of Campaign resources for use by stakeholder organizations and other supporting groups will be handled in a cost-effective and customer-oriented manner with no more than two revisions.
· All SAMHSA communications platforms will be utilized at a minimum of 90 percent of the time, and will be well-organized, well-planned manner in close coordination with SAMHSA Office of Communications (OC) with no more than two revisions.
· 95 percent of the time, Partner groups will be engaged with the Campaign in substantive ways to promote and disseminate the Campaign.
· Promotional and distribution plan will be well-targeted, channels selected will be cost-effective, and implementation of each element will complement and build upon one another with not more than two revisions.
· Results from the evaluation and consultation with the Campaign’s Expert Panel will guide the initial refresh of the Campaign’s messaging and creative with no more than two revisions.
Task 3:
Reporting and Evaluation Requirements Reports will provide clear and concise assessments of the Campaign’s progress on a monthly, quarterly, and annual basis.
Reports will capture lessons learned on an annual and at the end of the Campaign.
| COR will monitor, review, comment, and give final approval. |
| Submit the following within 90% of the target dates and no more than two revision for each: |
1.
2.
3.
3.1. Draft evaluation plan
(4 weeks after EDOC)
3.2. Final evaluation plan
(2 weeks/COR\CBHSQ review)
3.3. Draft data collection plan
(8 weeks EDOC)
3.4. Final data collection plan
(2 weeks/COR Review)
3.5. Draft manage and analysis plan (8 weeks EDOC) with no more than two revsions
3.6. Final managemenand analysis plan
(1 week after COR request)
3.7. ICR/OMB Clearance PKG
(upon COR approval)
3.8. Draft ICR/OMB Clearance Pkg (2 wks/COR approval)
3.9. Final ICR/OMB Pkg
(1wk/COR approval)
3.10. Data Collection & analysis
(3 weeks/COR notice)
3.11. Interim written report
(3 wks from COR approval)
3.12. Short Turnaround
(Upon COR approval and request)
3.13. Final written report
(90 days prior 12/31)
3.14. Briefing Tesimony
(2 weeks/COR Request)
Task 4:
Strategic Communications Plan (SCP)
| Revise SCP |
| COR will monitor, review, comment, and give final approval. |
| 4. |
Submit the following within 90% of the target dates and no more than two revision for each:
4. A revised SCP within 30 days of EDOC)
4.1. Communucaitons Expert list (as requestd by COR)
Present recommendations
Task 5:
Campaign Expert Panel
| Convene meetings of Expert Panel. |
| COR will monitor, review, comment, and give final approval. |
| 5. Convene one (1) –three (3) meetings of the Expert Panel. |
Task 6:
Design, testing and evaluation of campaign products
| Draft materials are timely and of high quality in context, design, grammar, syntax, and appropriateness for the audience. Receipt of documents is timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR will monitor, review, comment, and give final approval. |
| 6. Deadlines met 90 % of the time and documents of highest professional quality and require no more than two revisions. |
Task 7:
Packaging and Distribution
| Packages and distributes campaign products in timely manner. Provides COR list of targeted audiences. |
| COR will monitor, review, comment, and give final approval. |
| 7. 100% of campaign products dissemination is on date specified. List of targeted audiences complete and on time. |
Task 8:
Collaboration Development
| Schedule and logistical arrangements are developed in timely manner; plans are executed successfully and on time. |
| COR will monitor, review, comment, and give final approval. |
| 8. Deadlines met 90% of the time; all logistics arrangements managed fully in advance; all materials available onsite in sufficient quantities and of the highest professional quality. |
Task 9:
Training and Technical Assistance
| Schedule and logistical arrangements are developed in timely manner; plans are executed successfully and on time. |
| COR will monitor, review, comment, and give final approval. |
| 9. Deadlines met 90% of the time; all logistics arrangements managed fully in advance; all materials available onsite in sufficient quantities and of the highest professional quality. |
Task 10:
Turnover at End of Contract
| Schedule and logistical arrangements are developed in timely manner; plans are executed successfully and on time. |
| COR will monitor, review, comment, and give final approval. |
| 10. Deadlines met 90% of the time; all logistics arrangements managed fully in advance |
Optional Task 11:
Opportunistic Distribution
| Schedules and logistical arrangements are developed in a timely fashion; plans are executed successfully and on time. |
| COR analysis and feedback from other OC and SAMHSA staff |
| Deadlines met 90% of the time; all logistics arrangements managed fully in advance; all materials available onsite in sufficient quantities and of the highest professional quality. Project remains on budget. |
Optional Task 12:
National Offsite launch events
| Schedules and logistical arrangements are developed in a timely fashion; plans are executed successfully and on time. |
| COR analysis and feedback from other OC and SAMHSA staff |
| Deadlines met 90 % of the time; all logistics arrangements managed fully in advance; all materials available onsite in sufficient quantities and of the highest professional quality. Project remains on budget. |
Optional Task 13:
Public Service Announcements
| Draft materials are timely and of high quality in content, design, grammar, syntax and appropriateness for the audience. Receipt of documents and PSAs are timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR analysis of deliverables and direct feedback from OC staff and others |
| Deadlines met 90% of the time and documents of highest professional quality with no more than two revisions. |
Optional Task 14:
Market Analysis and Testing
| Schedules and logistical arrangements are developed in a timely fashion; plans are executed successfully and on time. |
| COR analysis and feedback from other OC and SAMHSA staff |
| Deadlines met 90% of the time and documents of highest professional quality with no more than two revisions. |
Optional Task 15:
Expanded alternative Campaign Evaluation Reports will provide clear and concise assessments of the Campaign’s progress on a monthly, quarterly, and annual basis.
Reports will capture lessons learned on an annual and at the end of the Campaign.
| COR will monitor, review, comment, and give final approval. |
| Submit the following within 90% of the target dates, and no more than two revision for each: |
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
15.1. Evaluation propaosal implementation plan
15.2. Draft evaluation plan
(4 weeks EDOC)
15.3. Final evaluation plan
(2 weeks/COR review)
15.4. Draft data collection plan
(8 weeks EDOC)
15.5. Final data collection plan
(2 weeks/COR Review)
15.6. Draft manage and analysis plan (8 weeks EDOC)
15.7. Final managemenand analysis plan
(2 weeks/COR Review)
15.8. ICR/OMB Clearance PKG
(upon COR approval)
15.9. Draft ICR/OMB Clearance Pkg (2 wks/COR approval)
15.10. Final ICR/OMB Pkg
(1wk/COR approval)
15.11. Data Collection & analysis
(3 weeks/COR notice)
15.12. Interim written report
(90 days/COR approval)
15.13. Short Turnaround
(2 weeks/COR Request)
15.14. Final written report
(90 days prior 12/31)
15.15. Briefing Tesimony
(2 weeks/COR Request)
Optional Task 16:
Television, Radio Webisode Series
| Draft materials are timely and of high quality in content, design, grammar, syntax and appropriateness for the audience. Receipt of documents is timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR analysis of deliverables and direct feedback from OC staff and others |
| Deadlines met 90% of the time and documents of highest professional quality with no more than two revisions. |
Option Task 17:
Message Adaptation, Content and Material Development
| Draft materials are timely and of high quality in content, design, grammar, syntax and appropriateness for the audience. Receipt of documents is timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR analysis of deliverables and direct feedback from OC staff and others |
| Deadlines met 90% of the time and documents of highest professional quality with no more than two revisions. |
| Optional Task 18 |
| Draft materials are timely and of high quality in content, design, grammar, syntax and appropriateness for the audience. Receipt of documents is timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR analysis of deliverables and direct feedback from ICCPUD/CSAP/task lead staff and others |
| Deadlines met 90% of the time for ongoing hosting and maintence for 100,000 users. all logistics arrangements managed fully in advance; all aterials available online screener site in sufficient quantities and of the highest professional quality. |
| Optional Task 19 |
| Draft materials are timely and of high quality in content, design, grammar, syntax and appropriateness for the audience. Receipt of documents is timely. The final product is comprehensive and incorporates all comments and revisions. |
| COR analysis of deliverables and direct feedback from particiatnts and task leadOC staff and others |
| Deadlines met 95% of the time of all logistics arrangements managed fully in advance; all materials available onsite in sufficient quantities and of the highest professional quality with no more than two revisions. |
Submit the following within target date and no more than two revisions:
16.
17.
18.
19.
19.1. Kickoff meeting
(10 days EOT)
19.2. Work Plan
(4 weeks EDOC)
19.3. Consensus Panel and Subject Mater Experts
(30 days of EOT)
19.4. Application and Selection (30 days of EOT)
19.5. Orientation and Preparation (30 days of EOT)
19.6. Two (2) Policy Academy Meetings (45 days of EOT or as aaproved by COR)
19.7. Policy Academy Support (45 days of EOT or as aaproved by COR)
19.8. Follow-up Policy Academy Support (Within 45 days of EOT or as approved by COR)
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