RFP_26-019-SN_Customer_Satisfaction_Survey_Services_-_Addendum_No._2.pdf
PDF 144 KB Posted
- Attached to
- Customer Satisfaction Survey Services
- Solicitation number
- RFQ 26-019-SN
- Issued by
- Florida
About this file
This is Addendum No. 2 to Request for Quote 26-019-SN issued by the Kissimmee Utility Authority (KUA) in Kissimmee, Florida, for Customer Satisfaction Survey Services. The addendum clarifies that the successful vendor will be responsible for providing comparison data metrics from both the Florida Public Power Data Source and the National Public Power Data Source, rather than having this analysis performed separately under a sole-source contract. Additionally, the addendum addresses bidder inquiries regarding KUA's existing customer satisfaction survey practices and confirms that KUA has previously conducted such surveys. Interested vendors may request copies of prior survey instruments and reports through KUA's Records Department at Records@kua.com. All bidders must acknowledge receipt of this addendum by signing and returning the acknowledgment form with their bid response. The questions and answers provided in this addendum are incorporated into the original solicitation documents and supersede any prior verbal or written instructions.
No pricing terms, set-aside designations, incumbent contractor information, or funding source details are addressed in this addendum document. The addendum serves solely as a clarification and modification to the original RFQ and does not alter the fundamental procurement structure or requirements. Bidders are required to incorporate the provisions outlined in this addendum into their proposals, and all associated costs must be included in the bid pricing submitted by the February 13, 2026 deadline.
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TO: All Proposers FROM: Sheila Nelson, MBA, CPPB, Senior Buyer DATE: February 5, 2026 RE: RFQ 26-019-SN Customer Satisfaction Survey Services
ADDENDUM #2
Bidders are hereby notified that this addendum shall be made a part of the above-named Request for Quote and agreement documents. The items listed below are issued to add, modify, and/or clarify the solicitation document and agreement documents. The items shall have the same force and effect as the original bidding and agreement documents, and cost involved shall be included in the bid pricing.
Bids, to be submitted, shall confirm with the addition and revision listed herein.
Return this sheet with your bid response.
I. QUESTIONS
Q1. Would the successful bidder for this RFQ be expected to do the comparative analysis of study results with Florida Public Power Data Source and National Public Power Data Source, or will Great Blue perform that under Sole Source SS 26-018-JG?
A1. The Vendor will provide comparison data metrics from the Florida Public Power Data Source and National Public Power Data Source.
Q2. Do you currently conduct a Customer Satisfaction Survey and, if you do, can we get a copy of the survey instrument as well as any reports?
A2. Yes, KUA has conducted Customer Satisfaction Surveys. We will forward this request to Records on your behalf. Future Public Records Requests can be submitted directly to Records@kua.com.
Q3. Can we get a copy of most recent survey and related report?
A3. We will forward this request to Records on your behalf. Future Public Records Requests can be submitted directly to Records@kua.com.
Bidder(s) must acknowledge receipt of this addendum by signing this form below and returning it with your bid response.
mailto:Records@kua.com mailto:Records@kua.com
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Acknowledgment is hereby made of Addendum #2 to project RFQ 26-019-SN Customer Satisfaction Survey Services.
Bidder Signature Date
Bidder Printed Name Company Name
This addendum is issued to provide additional information, clarification, corrections, additions, deletions and/or to answers questions concerning the above referenced solicitation. All information provided in this addendum is incorporated into the solicitation document as if set forth therein. All other parts of the solicitation have been maintained as originally distributed.
This addendum supersedes any verbal or other instructions given to any proposer qualified to respond pursuant to the requirements set forth in the solicitation document.
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