RFP 2523-883 Amended Attachment D.docx
DOCX document 79 KB Posted
- Attached to
- Enterprise Cloud Fax (reissued)
- Solicitation number
- 2523-883
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
This is a Bidder Response Form (Attachment D) for RFP 2523-883, issued by the Division of Information Technology (DIT) of the Finance, Technology and Analytics Administration within the Washington State Department of Social and Health Services (DSHS). DSHS is seeking a qualified contractor to provide a cloud-based fax solution for use across all business units within the agency. The solicitation is structured as a competitive procurement requiring comprehensive bidder responses across seven sections: Administrative Response, EO 18-03 Certification, Washington Small Business Certification, Certified Washington Veteran-Owned Business Certification, Management Response, Technical Response, and Cost Proposal. The response form requires bidders to address pass/fail technical requirements related to encryption, fax archival capabilities, security standards compliance (HIPAA, SOC-2 Type 2, GLBA, NIST 800-53), data compartmentalization, mobile functionality, integration capabilities, and customer support specifications. No specific response due date or award date is referenced within this form document; however, the pricing structure indicates a phased implementation spanning 36 months across four phases, with Phase 1 covering months 1-9, Phase 2 covering months 10-21, Phase 3 covering months 22-33, and Phase 4 covering months 34-36.
The cost proposal requires bidders to itemize one-time costs (OTC), setup fees (SUPF), and recurring item costs (RIC) across all four implementation phases. Phase 1 includes pricing for 150 local numbers ported, 50 web portal users, 100 ATA hardware adapters, with monthly recurring costs for faxes (60,000 inbound pages and 30,000 outbound pages monthly). Subsequent phases escalate significantly, with Phase 4 projecting cumulative service levels of 5,000 ported numbers, 10,000 web portal users, 1,000 ATA adapters, and 2,000,000 inbound pages plus 1,000,000 outbound pages monthly. The scoring methodology assigns different weights to cost types, with One-Time Costs weighted at 25 points, Setup Fees at 50 points, Phase 1 Recurring at 200 points, Phase 2 Recurring at 150 points, Phase 3 Recurring at 100 points, and Phase 4 Recurring at 50 points. Additional scoring includes up to 1,675 points for technical response, 800 points for management qualifications and experience, and 30 points each for EO 18-03 compliance and Washington Small Business or Certified Veteran-Owned Business status certifications. The form mandates that all questions be answered completely and in the designated expandable spaces, with attachments clearly labeled and referenced.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| RFP 2523-883 Attachment C.docx | DOCX document | |
| RFP 2523-883 Amendment 4.docx | DOCX document | |
| RFP 2523-883 Attachment A.docx | DOCX document | |
| RFP 26-VMD05.pdf | ||
| RFP 2523-883 Amendment 01.docx | DOCX document | |
| RFP 2523-883 Amendment 2 to Attachment D.docx | DOCX document | |
| RFP 2523-873 Amendment 2.docx | DOCX document | |
| RFP 2523-883 Amendment 3.docx | DOCX document | |
| RFP 2523-883 FAQs.docx | DOCX document | |
| RFP 2523-883 Attachment E.docx | DOCX document | |
| RFP 2523-883 Attachment B.docx | DOCX document | |
| RFP 2523-883 Scoring Example.xlsx | XLSX spreadsheet | |
| RFP 2523-883 Cloud Fax.docx | DOCX document | |
| PreBid Conterence Presentation Materials.pdf | ||
| RFP 2523-883 Attachment D.docx | DOCX document | |
| RFP 2523-883 Amended Scoring Example.xlsx | XLSX spreadsheet |
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Text version
Competitive Solicitation RFP# 2523-883 Attachment D, Bidder Response Form Bidder Name _____________________
ATTACHMENT D: BIDDER RESPONSE FORM
This form is broken into Seven sections: Section 1. Administrative Response; Section 2. EO 18-03 Response; Section 3. Washington Small Business; Section 4. Certified Washington Veteran-owned Business; Section 5. Management Response; Section 6. Technical Response; and Section 7. Quotation/Cost Proposal. Bidders must respond to all questions in the order and in the expandable space provided. If a question requires Bidder to submit additional documents, please attach them to this document and label them clearly as part of your response to this Attachment D.
| 1 |
| BIDDER INFORMATION (ADMINISTRATIVE RESPONSE) |
Bidder’s response to the questions in this Section 1, combined with the information provided in Bidder’s Submittal Letter and Certifications and Assurances, comprise Bidder’s Administrative Response to this Solicitation. While the Administrative Response is not given a number score, the information provided as part of Bidder’s Administrative Response may cause the Bid to be disqualified and may be considered in evaluating Bidder’s qualifications and experience.
NOTE: A Bidder’s response must be complete to be accepted. Some of these questions ask for addltional information when the initial answer is YES. Please ensure that all responsive information is provided.
MAXIMUM TOTAL POINTS
Not Scored
| a |
| Please indicate whether you employ or Contract with current or former state employees. If the answer is yes, provide the following information with respect to each individual: 1. name of employee or contractor; 2. the individual’s employment history with the State of Washington; 3. a description of the Individual’s involvement with the response to this Solicitation; and 4. the Individual’s proposed role in providing the services under this any Contract that may be awarded. |
| NOT SCORED |
ANSWER:
| b |
| Please list the names and contact information of three individuals you agree may serve as Bidder references and may freely provide information to DSHS regarding the reference’s experience and impressions of Bidder. In providing these names, Bidder represents that it shall hold both DSHS and the organizations and individuals providing a reference harmless from and against any and all liability for seeking and providing such reference. |
| NOT SCORED |
ANSWER:
| c |
| Please indicate whether your Response contains any variations from the requirements of the Solicitation Document. If the answer is yes, list each variation with specificity and include the pertinent page numbers containing the variation. |
| NOT SCORED |
ANSWER:
| d |
| Please indicate whether you are requesting that DSHS consider any exceptions and/or revisions to the sample contract language found in Attachment A. If so, state the page of Attachment A on which the text you request to change is found, and state the specific changes you are requesting. DSHS shall be under no obligation to agree to any requested changes, and will not consider changes to contract language or negotiate any new language not identified in response to this question. |
| NOT SCORED |
ANSWER:
| e |
| If Bidder considers any information that is submitted as part of its Response to be proprietary, please identify the numbered pages of Bidder’s Response containing such information and place the word “Proprietary” in the lower right hand corner of each of these identified pages. If you indicate YES but do not comply with BOTH of the following instructions, then your designation of the material as proprietary may not be honored: 1) Include in this answer the portions of the response that are proprietary and specify both the page numbers and appropriate file or attachment names, in your response that contain the proprietary information. 2) Clearly mark the bottom of the page(s) containing Proprietary Information as well as the text, if possible. If you do not comply with both steps (1 and 2), evaluators and reviewers may not be aware that what they are reading is proprietary. |
If your answer is YES, please also note in your answer to Question 1. d (above) that you would require modifications to the contract to protect the confidentiality of portions of your RFP response. If you are named as the contract awardee, the RFP and your response to it, are incorporated by reference into final contract. Contracts are considered public documents, therefore a winning bidder with confidential information in its response must specify that its contract needs terms related to the protection of confidential material submitted in the RFP response.
NOT SCORED
ANSWER:
| f |
| Please indicate whether you have had a contract terminated for cause or default within the past five (5) years. If so, please provide the terminating party’s name, address and telephone number and provide a summary describing the alleged deficiencies in Bidder’s performance, whether and how these alleged deficiencies were remedied and any other information pertinent to Bidder’s position on the matter. “Termination for Cause” refers to any notice to Bidder to stop performance due to Bidder’s asserted nonperformance or poor performance and the issue was either (a) not litigated; (b) litigated with a resulting determination in favor of the other party; or (c) is the subject of pending litigation. Failure to provide the requested details may result in the proposal being deemed non-responsive unless promptly corrected upon being informed of the incomplete response. |
| NOT SCORED |
ANSWER:
| g |
| Please identify any prior contracts Bidder has entered into with the State of Washington within the past ten (10) years and identify the dates and nature of the contract and primary agency contact for each. Failure to provide the requested details may result in the proposal being deemed non-responsive unless promptly corrected upon being informed of the incomplete response |
| NOT SCORED |
ANSWER:
| h |
| Please indicate whether Bidder has been the subject of a lawsuit or administrative proceeding alleging a failure to comply with laws relating to the types of services Bidder proposes to provide pursuant to this Competitive Solicitation. If the answer is yes, please list the nature of the allegations, docket number, disposition and date (if applicable) and Bidder’s explanation of how it has changed its practices or operations relative to any alleged deficiencies since that proceeding was filed. Failure to provide the requested details may result in the proposal being deemed non-responsive unless promptly corrected upon being informed of the incomplete response. |
NOT SCORED
ANSWER:
| i |
| For each Subcontractor or Fulfillment Partner you identify in your answer Question F in Section 6 of this Attachment D, please indicate whether each Subcontractor or Fulfillment Partner self-identifies or is certified as a Washington small business, a minority-owned business, a woman-owned business, a disadvantaged business enterprise, or a veteran-owned business. If the answer is yes, please identify the type of organization(s) and provide details of any certifications. Note that all Subcontractors must be approved by DSHS in advance. Failure to provide the requested details may result in the proposal being deemed non-responsive unless promptly corrected upon being informed of the incomplete response. |
NOT SCORED
ANSWER:
J Please describe any programs, policies or activities of your organization that support human health and environmental sustainability in your business practices. If a program, policy or activity is specifically applicable to this Contract, please indicate so.
NOT SCORED
ANSWER:
| 2 |
| BIDDER EO 18-03 CERTIFICATION |
| MAXIMUM TOTAL POINTS |
EO
Are your employees required to sign, as a condition of employment, a mandatory individual arbitration clause and/or a class or collective action waiver?
Please Note: Points for this question will be awarded to Bidders who respond that they do not require these clauses and waivers. If you certify here that your employees are NOT required to sign these clauses and waivers as a condition of employment, and you are the successful Bidder, a term will be added to your Contract certifying this response and requiring notification to DSHS if you later require your employees to agree to these clauses or waivers during the term of the Contract.
30 Points
ANSWER:
| 3 |
| BIDDER CERTIFICATION –WASHINGTON SMALL BUSINESS |
| MAXIMUM TOTAL POINTS |
| SB |
| Are you a Washington Small Business as defined under RCW 39.26.010? |
According to Chapter 39.26.010 RCW, to qualify as a Washington Small Business, Bidder must meet three requirements:
a. Location. Bidder’s principal office/place of business must be located in and identified as being in the State of Washington. A principal office or principal place of business is a firm’s headquarters where business decisions are made and the location for the firm’s books and records as well as the firm’s senior management personnel.
b. Size. Bidder must be owned and operated independently from all other businesses and have either: (a) fifty (50) or fewer employees; or (b) gross revenue of less than seven million dollars ($7,000,000) annually as reported on Bidder’s federal income tax return or its return filed with the Washington State Department of Revenue over the previous three consecutive years.
c. WEBS Certification. Bidder must have certified its Washington Small Business status in Washington’s Electronic Business Solution (WEBS).
30 Points
ANSWER:
| 4 |
| BIDDER CERTIFICATION – CERTIFIED WASHINGTON VETERAN-OWNED BUSINESS |
| MAXIMUM TOTAL POINTS |
| VOB |
| Are you a Certified Washington Veteran-Owned Business as defined under RCW 43.60A.190? |
According to Chapter 43.60A.190 RCW, to qualify as a Certified Washington Veteran-Owned Business, Bidder must meet four requirements:
a. 51% Ownership. Bidder must be at least fifty-one percent (51%) owned and controlled by:
1. A veteran is defined as every person who at the time he or she seeks certification has received a discharge with an honorable characterization or received a discharge for medical reasons with an honorable record, where applicable, and who has served in at least one of the capacities listed in RCW 41.04.007;
2. A person who is in receipt of disability compensation or pension from the Department of Veteran’s Affairs; or
3. An active or reserve member in any branch of the armed forces of the United States, including the national guard, coast guard, and armed forces reserves.
b. Washington Incorporation/Location. Bidder must be either an entity that is incorporated in the state of Washington as a Washington domestic corporation or, if not incorporated, an entity whose principal place of business is located within the State of Washington.
c. WEBS Certification. Bidder must have certified its Veteran-Owned business status in Washington’s Electronic Business Solution (WEBS).
d. WDVA Certification. Bidder must have provided certification documentation to the Washington Department of Veterans’ Affairs WDVA) and be certified by WDVA and listed as such on WDVA’s website (WDVA – Veteran-Owned Businesses).
30 Points
ANSWER:
| 5-01 |
| BIDDER’s SOLUTION AND PROPOSED APPROACH (TECHNICAL RESPONSE Part 1) - PASS/FAIL QUESTIONS |
| (Pass/Fail) |
YES/NO ANSWERS ONLY
A NO ANSWER TO ANY QUESTION IN THIS SECTION (5-01) WILL RESULT
IN AUTOMATIC DISQUALIFICATION OF BID
| A |
| Does your proposed solution offer multiple layers of encryption? (For example,AES-256- bit encryption, or higher, and TLS 1.2?) |
| P/F |
ANSWER: ☐ YES ☐ NO
| B |
| Does your proposed solution have the capability to automatically archive all sent and all received faxes as well as store all archived faxes for a time period specified by DSHS? |
| P/F |
ANSWER: ☐ YES ☐ NO
| C |
| Does your proposed solution have the capability of tracking all fax transmissions using unique identifiers? |
| P/F |
ANSWER: ☐ YES ☐ NO
| D |
| Does your proposed solution meet the following current security standards established by federal and state state law, regulations and policies: |
P/F
ANSWER:
HIPAA ☐ YES ☐ NO
SOC-2 type 2 ☐ YES ☐ NO
GLBA? ☐ YES ☐ NO
NIST 800-53? ☐ YES ☐ NO
| E |
| Does your proposed solution allow for compartmentalization of business units such that each business unit may have separate administrators and segregated data that is inaccessible by members of other business units? |
| P/F |
ANSWER: ☐ YES ☐ NO
| F |
| Is your proposed solution capable of handling varying fax sizes in excess of 1000 pages for a single fax? |
P/F
ANSWER: ☐ YES ☐ NO
| H |
| Does your proposed Service Level Agreement (or equivalent) include 24/7, customer service with live agents? |
| P/F |
ANSWER: ☐ YES ☐ NO
| I |
| Does your proposed solution allow incoming faxes to be automatically directed to particular receiving systems or apparatus such as: ? |
| P/F |
Fax to Folder: ☐ YES ☐ NO Fax to Email: ☐ YES ☐ NO Fax to Printers: ☐ YES ☐ NO Fax to Mobile devices: ☐ YES ☐ NO Fax to Fax Machines : ☐ YES ☐ NO
| J |
| Does your proposed solution offer data protection, deletion, and storage capabilities that meet DSHS record retention standards or allow DSHS administrators to specify the length of time records need to be retained? (Please see state-government-general-records-retention-schedule.pdf for details regarding general Washington state record retention standards and DSHSchedule.pdf for details regarding DSHS-specific record retention standards.) |
| P/F |
ANSWER: ☐ YES ☐ NO
| K |
| Does the proposed solution offer a custom URLs to access the platform? |
| P/F |
ANSWER: ☐ YES ☐ NO
| L |
| Can the proosed solution provide toll lines and DIDs with local area code and prefix? |
| P/F |
ANSWER: ☐ YES ☐ NO
| M |
| Does the solution support SAML SSO utilizing Entra ID for DSHS users? |
| P/F |
ANSWER: ☐ YES ☐ NO
| 5-02 |
| BIDDER’s SOLUTION AND PROPOSED APPROACH (TECHNICAL RESPONSE Part 2) – Scored Questions |
TO BE ANSWERED ONLY IF YOU ANSWERED “YES” TO ALL QUESTIONS IN SECTION 5-01
DO NOT USE LINKS TO WEBSITES TO PROVIDE RESPONSES TO THESE QUESTIONS. ALL MATERIALS THAT YOU WISH TO BE CONSIDERED MUST BE PROVIDED IN THE SUBMITTED RESPONSE. ATTACHMENTS ARE ALLOWED AND WILL BE CONSIDERED IF THEY ARE SPECIFICALLY REFERENCED IN THE ANSWER GIVEN IN THIS FORM AND THE ATTACHMENT IS APPROPRIATELY MARKED TO BE EASILY IDENTIFIABLE.
MAXIMUM TOTAL POINTS:
| A |
| Please explain your firm’s fax data encryption methods that are available for your proposed solution, including all available encryption algorithms (for example, AES-256 bit encryption). |
ANSWER:
| B |
| Please list all security protocols that your proposed solution supports, such as HIPAA, GLBA, NIST 800-53, and PCI-DSS |
| 75 |
ANSWER:
| C |
| Please list all Security Certifications that your firm has been awarded. |
ANSWER:
| D |
| Please outline your firm’s disaster and outage preparedness plans, including any redundancy and failover mechanisms, and describe how those plans enable your firm to ensure continued business operatons during short term incidents, as well as during incidents with more extensive recovery periods. Please be specific. |
ANSWER:
| E |
| Please identify the countries through which your customer fax data is routed and the countries in which data is stored. If customer data is stored in a jurisdiction other than the United States, for each such jurisdiction, please describe the data sovereignty policies that would apply to DSHS data when stored there. |
| 50 |
ANSWER:
| F |
| Please provide the historical reliability/uptime data for your proposed solution for the twelve month period ending on April 1, 2025. If such data is unavailable, please explain the reason the data cannot be provided. If warranted, be sure to mark your answer as CONFIDENTIAL and note your expectations of confidentiality for this information in Question “e” of Section 1. |
| 100 |
ANSWER:
| G |
| Does your proposed solution include an app for sending and receiving faxes for mobile devices or multi-function copier machines? |
| 25 |
ANSWER: ☐ YES ☐ NO
| H |
| Can your proposed solution be integrated with existing systems such as land lines and email? |
ANSWER: ☐ YES ☐ NO
| I |
| Please list all file formats that are supported in your proposed solution, for example, jpeg, pdf, tiff, etc. |
| 100 |
ANSWER:
| J |
| What types of customer support channels does your proposed solution include (e.g. email, live chat, phone support, etc.) and what hours are these support channels available? |
| 100 |
ANSWER:
| K |
| What is the average response time to customer support requests for critical issues? For non-critical issues? |
| 50 |
ANSWER:
| L |
| What training resources does your proposed solution include (e.g. manuals, web recordings, on-line videos, etc.)? |
| 75 |
ANSWER:
| M |
| What onboarding resources are included in your proposed solution? |
| 50 |
ANSWER:
| N |
| What options are available on the URL or cloud platform? (Storage, folders, reports, etc. customer service/help desk, etc.) |
| 150 |
ANSWER:
| L |
| Is billing customizable to DSHS billing codes? |
| 100 |
ANSWER: ☐ YES ☐ NO
| M |
| What reports are provided and what data is included in the reports? |
| 100 |
ANSWER:
| N |
| Are cover pages customizable and able to be edited by the end user? |
| 50 |
ANSWER:
| O |
| How long does porting of existing lines, DID, and toll numbers take? |
| 50 |
ANSWER:
| P |
| Provide details regarding how your proposed solution supports the use of existing, legacy fax equipment of various makes and models, such as fax machines, multifuction copiers, and other legacy devices. |
| 100 |
ANSWER:
| Q |
| How will DSHS data be segregated from the data of other customers and how will the data from one DSHS business unit be made inaccessible to employees of other DSHS business units |
| 50 |
ANSWER:
| R |
| Please briefly describe your software development and/or software vetting process, and tell us how that process addresses the issues identified in the current release of OWASP’s (Open Worldwide Application Security Project) Top 10 Standards Awareness document. |
| 50 |
ANSWER:
| S |
| Please attach a current SOC 2 Type 2 report of the solution. (A SOC 2 report pertaining to a third party hosting company, such as AWS, Azure, etc. is not sufficient, but if your proposed solution uses a third party service provider, the current SOC 2 Type 2 report for that service provider must also be attached. |
| 75 |
ANSWER:
| T |
| Please describe your proposed solution’s implementation plan and detail what additional equipment and or resources would DSHS be required to supply in order to implement the solution. |
ANSWER:
| 6 |
| BIDDER QUALIFICATIONS AND EXPERIENCE (MANAGEMENT RESPONSE) |
| MAXIMUM TOTAL POINTS: 800 |
| A |
| Please describe your firm’s experience providing cloud fax services to large organizations that must adhere to multiple regulatory compliance and other privacy protocols. |
| 200 |
ANSWER:
| B |
| In addition to the experience you are asked to describe above, please discuss experience, skills, expertise, and qualifications your organization possesses that are relevant to an evaluation of your ability to perform the Contract that is the subject of this Solicitation. Please ensure that your answer to this question includes all information that you wish DSHS to consider in determining whether you meet the minimum Bidder qualifications set forth in the Solicitation Document. Please include any relevant experience that distinguishes your organization or makes it uniquely qualified for the Contract. |
| 125 |
ANSWER:
| C |
| Please summarize past contracts you have entered into with agencies or governmental subdivisions of the State of Washingon, including the name of the agency (or governmental subdivision), the year the contract began and the year it ended, if applicable, the nature of the goods or services your firm provided under the contract, and the name of the customer’s contract manager. |
| 125 |
ANSWER:
| D |
| Please describe the measures that your firm takes to ensure that its services and products are updated when needed to remain compliant with emerging laws and regulations, and that the technology and protocols that you use are both stable and current. |
| 150 |
ANSWER:
| E |
| Please provide the names of the key team members you will assign to this Contract, if you are the Successful Bidder, and provide their proposed roles and copies of resumes describing the relevant experience they possess. If the key team members have not been selected yet, please give the position titles and a description of the position, of those members of your firm who will be assigned to service, manage and oversee the contract with DSHS should your firm be awarded a contract as a result of this competitive solicitation. |
| 50 |
ANSWER:
| F |
| Please identify Subcontractors and/or Fulfillment Partners you plan to use in the performance of this Contract should you be named as the contract awardee, listing each Subcontractor and Fulfillment Partner, its or their proposed role(s), and the estimated percentage of the Contract that will be performed by each Subcontractor and/or Fulfillment Partner. |
| 50 |
ANSWER:
| G |
| Without providing customer detail if you do not wish to do so, please briefly describe two or more implementations of solutions similar to your proposed solution. The information we are looking for here is the size of the project, whether legacy fax equipment was involved, whether multiple departments were involved, whether the implementation was done in phases, and how you were able to overcome some of the logistical difficulties that may have arisen during the implementation. |
| 100 |
ANSWER:
| 7 | |
| BIDDER’S PROPOSED PRICING (QUOTATION OR COST RESPONSE) | |
| MAXIMUM TOTAL POINTS: 575 | Comment by Beatty, Donna (DSHS/FTAA/CPBC): We’ve got to ensure the points are correct! |
| A |
| Please input the proposed one-time-only, initial set up items, and the proposed cost for each (exclusive of taxes and tariffs) into the table below, inserting additional rows as necessary. |
Please fill in the areas that are highlighted in Yellow in all FIVE tables below. You may add additional items below items already listed, but ensure you have designated a cost type (OTC, SUPF, or RIC) whenever adding items.
| Maximum Points: | 575 |
| One Time Costs (OTC) – 25 | |
| Setup Fees (SUPF) (total of all Implementatation Phases) – 50 | |
| Phase 1 Recurring Items Cost (RIC) – 200 | |
| Phase 2 Recurring Items Cost (RIC) – 150 | |
| Phase 3 Recurring Items Cost (RIC) – 100 | |
| Phase 4 Recurring Items Cost (RIC) – 50 |
Preliminary Phase (One -Time, Initial Account Setup Costs - OTC)
| ITEM |
| COST TYPE* |
| ESTIMATED QUANTITY |
| COST PER UNIT (PROPOSED) |
| TOTAL COST (PROPOSED) |
OTC
OTC
OTC
* All Items in this table are One-Time Only Cost items, such as costs that may be incurred to set up DSHS as an account. Each Cost Type is given a different weight during the scoring process. Please see the RFP document for a complete description of the scoring weights and process. If Bidder adds additional items to this table, =the COST TYPE of OTC will be assigned to the item.
Phase 1 Implementation and Recurring Costs. (Hypothetical months 1 through 9)
| ITEM |
| COST TYPE?** |
| ESTIMATED QUANTITY |
| COST PER ITEM (PROPOSED) |
| TOTAL COST (PROPOSED) |
| Local Numbers Ported |
| SUPF |
| 150 |
| Web Portal Setup and addition (per user) |
| SUPF |
| 50 |
| ATA (or other) Hardware Adapters (physical – not virtual) |
| SUPF |
| 100 |
Lifespan of Recurring Costs: 36 Months If no further phases are implmentd, otherwise 9 months
| Local Numbers Monthly Fee |
| RIC |
| 150 |
| Web Portal Monthly User Fee |
| RIC |
| 50 |
| Inbound Faxes Monthly Fee |
| RIC |
| 60000 |
| Outbound Faxes Monthly Fee |
| RIC |
| 30000 |
| ATA Hardware Adapters Monthly Fee |
| RIC |
| 100 |
** COST TYPES are either SUPF (Set Up Fees) - which is a cost that DSHS will incur once -whenever additional business units are on-boarded or when service levels to an existing business unit is increased, or RIC (Recurring Items Costs), which are cost that DSHS will incur monthly and will vary depending on usage. Each Cost Type is given a different weight during the scoring process. Please see the RFP document for a complete description of the scoring weights and process. When adding additional items to the table, Bidders must assign a COST TYPE to the item. BIDDERS MAY NOT MODIFY THE QUANTITIES SPECIFIED IN THE TABLE.
Phase 2 Implementation and Recurring Costs (Hypothetical months 10 through 21)
| ITEM |
| COST TYPE?** |
| ESTIMATED MAX # OF ADDED UNITS/TOTAL ESTIMATED MAX # OF UNITS |
| COST |
PER
ITEM
Phase 2 COST (PROPOSED) (Per Item Cost x Number of Items
Costs Incurred one time per implementation phase
| Local Numbers Ported |
| SUPF |
| # of ADDITIONAL Ported Numbers: 150 |
Cost Per Additional Ported Number: ____________
| Web Portal Setup and addition (per user) |
| SUPF |
| # of ADDITIONAL Users: 950 |
| Cost Per Additional User: ____________ |
| ATA Hardware Adapters |
| SUPF |
| # of ADDITIONAL Adapters: 75 |
| Cost Per Additional Adapter: ____________ |
Lifespan of Recurring Costs: 27 Months if no further Phases are implemented, otherwise 12 months
| Local Numbers Monthly Fee |
| RIC |
| # of ADDITIONAL Ported Numbers: 300 |
| Phase 2 MONTHLY COST PER EACH ADDITIONAL Ported Number (assuming a cumulative total of 300 Ported Numbers): |
Phase 2 TOTAL MONTHLY COST for 150 ADDITIONAL Ported Numbers (assuming a cumulative total of 300 Ported Numbers: __________
| Web Portal User Monthly Fee |
| RIC |
| # of ADDITIONAL Users: 950 |
| Phase 2 MONTHLY COST PER EACH ADDITIONAL Web Portal User (assuming a cumulative total of 1000 Web Portal Users): |
Phase 2 TOTAL MONTHLY COST for 950 ADDITIONAL Web Portal USERS (assuming a cumulative total of 1000 Web Portal Users: __________
Cumulative Monthly User Total: 1000
| Inbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages: 60,000 |
| Phase 2 only MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 120,000 Pages per Month): |
Phase 2 only MONTHLY COST FOR 60,000 ADDITIONAL PAGES (assuming a cumulative total of 120,000 Pages Per Month: __________
Cumulative Monthly Page Total: 120,000
| Outbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages 30,000 |
| Phase 2 MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 60,000 Pages per Month): |
Phase 2 MONTHLY COST FOR 30,000 ADDITIONAL PAGES (assuming a cumulative total of 60,000 Pages Per Month: __________
Cumulative Monthly Page Total: 60,000
| ATA Hardware (or equivalent Hardware) Adapters Monthly Cost |
| RIC |
| # of ADDITIONAL Adapters: 75 |
| Phase 2 MONTHLY COST of EACH ADDITIONAL Adapter (assuming a cumulative total of 175 adapters): |
Phase 2 MONTHLY COST FOR 75 ADDITIONAL ADAPTERS (assuming a cumulative total of 175 adapters): __________
Cumulative Adapter Total: 175
** COST TYPES are either 1) SUPF (Set Up Fees) - which is a cost that DSHS will incur once -whenever additional business units are on-boarded or when service levels to an existing business unit is increased, or 2) RIC (Recurring Items Costs), which are cost that DSHS will incur monthly and will vary depending on usage. Each Cost Type is given a different weight during the scoring process. Please see the RFP document for a complete description of the scoring weights and process. When adding additional items to the table, Bidders must assign a COST TYPE to the item. BIDDERS MAY NOT MODIFY THE QUANTITIES SPECIFIED IN THE TABLE.
Phase 3 Implementation and Recurring Costs (Hypothetical months 22 through 33)
| ITEM |
| COST TYPE?** |
| ESTIMATED MAX # OF ADDED UNITS/TOTAL ESTIMATED MAX # OF UNITS |
| COST |
PER
ITEM
COST (PROPOSED)
(Per Item Cost * Number of Items
Costs incurred one time per implementation phase
| Local Numbers Ported |
| SUPF |
| # of ADDITIONAL Ported Numbers: 550 |
Cost Per Additional Ported Number: ____________
| Web Portal Setup and addition (per user) |
| SUPF |
| # of ADDITIONAL Users: 4000 |
| Cost Per Additional User: ____________ |
| ATA Hardware Adapters |
| SUPF |
| # of ADDITIONAL Adapters: 400 |
| Cost Per Additional Adapter: ____________ |
Lifespan of Recurring Costs: 15 months if no further Phases are implemented, otherwise 12 months
| Local Numbers Monthly Fee |
| RIC |
| # of ADDITIONAL Ported Numbers: 550 |
Phase 3 MONTHLY COST PER EACH ADDITIONAL Ported Number (assuming a cumulative total of 850 Ported Numbers):
Phase 3 TOTAL MONTHLY COST for 550 ADDITIONAL Ported Numbers (assuming a cumulative total of 850 Ported Numbers: __________
Cumulative Total of Ported Numbers: 850
| Web Portal User Monthly Fee |
| RIC |
| # of ADDITIONAL Users: 4000 |
| Phase 3 MONTHLY COST FOR EACH ADDITIONAL Web Portal User (assuming a cumulative total of 5000 Web Portal Users): |
Phase 3 MONTHLY COST for 4000 ADDITIONAL Web Portal USERS (assuming a cumulative total of 5000 Web Portal Users: __________
Cumulative Monthly User Total: 5000
| Inbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages: 220,000 |
| Phase 3 MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 340,000 Pages per Month): |
Phase 3 MONTHLY COST FOR 220,000 ADDITIONAL PAGES (assuming a cumulative total of 340,000 Pages Per Month: __________
Cumulative Monthly Page Total: 340,000
| Outbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages: 110,000 |
| Phase 3 MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 170,000 Pages per Month): |
Phase 3 MONTHLY COST FOR 110,000 ADDITIONAL PAGES (assuming a cumulative total of 170,000 Pages Per Month: __________
Cumulative Monthly Page Total: 170,000
| ATA Hardware (or equivalent Hardware Adapters) Monthly Cost |
| RIC |
| # of ADDITIONAL Adapters: 400 |
| Phase 3 MONTHLY COST of EACH ADDITIONAL Adapter (assuming a cumulative total of 575 adapters): |
Phase 3 MONTHLY COST FOR 400 ADDITIONAL ADAPTERS (assuming a cumulative total of 575 adapters): __________
Cumulative Adapter Total: 575
** COST TYPES are either 1) SUPF (Set Up Fees) - which is a cost that DSHS will incur once -whenever additional business units are on-boarded or when service levels to an existing business unit is increased, or 2) RIC (Recurring Items Costs), which are cost that DSHS will incur monthly and will vary depending on usage. Each Cost Type is given a different weight during the scoring process. Please see the RFP document for a complete description of the scoring weights and process. When adding additional items to the table, Bidders must assign a COST TYPE to the item. BIDDERS MAY NOT MODIFY THE QUANTITIES SPECIFIED IN THE TABLE.
Phase 4 Implementation and Recurring Costs (Hypothetical months 34 through 36)
| ITEM |
| COST TYPE?** |
| ESTIMATED MAX # OF ADDED UNITS/TOTAL ESTIMATED MAX # OF UNITS |
| COST |
PER
ITEM
COST (PROPOSED)
(Per Item Cost * Number of Items
Costs incurred one time per implementation phase
| Local Numbers Ported |
| SUPF |
| # of ADDITIONAL Ported Numbers: |
Cost Per Additional Ported Number: ____________
| Web Portal Setup and addition (per user) |
| SUPF |
| # of ADDITIONAL Users: 5000 |
| Cost Per Additional User: ____________ |
| ATA Hardware Adapters |
| SUPF |
| # of ADDITIONAL Adapters: 500 |
| Cost Per Additional Adapter: ____________ |
Lifespan of Recurring Costs: 3 Months
| Local Numbers Monthly Fee |
| RIC |
| # of ADDITIONAL Ported Numbers: 4150 |
| Phase 4 MONTHLY COST PER EACH ADDITIONAL Ported Number (assuming a cumulative total of 5000 Ported Numbers): |
Phase 4 MONTHLY COST for 4150 ADDITIONAL Ported Numbers (assuming a cumulative total of 5000 Ported Numbers: __________
Cumulative Total of Ported Numbers:
| Web Portal User Fee Monthly Cost |
| RIC |
| # of ADDITIONAL Users: 5000 |
| Phase 4 MONTHLY COST FOR EACH ADDITIONAL Web Portal User (assuming a total usage level of 10000 Web Portal Users): |
Phase 4 MONTHLY COST for 5000 ADDITIONAL Web Portal USERS (assuming a cumulative total of 10000 Web Portal Users: __________
Cumulative Monthly User Total: 10000
| Inbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages 1,660,000 |
| Phase 4 MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 2,000,000 Pages per Month): |
Phase 4 MONTHLY COST FOR 1,660,000 ADDITIONAL PAGES (assuming a cumulative total of 2,000,000 Pages Per Month: __________
Cumulative Monthly Page Total: 2,000,000
| Outbound Faxes Monthly Cost |
| RIC |
| # of ADDITIONAL Pages 830,000 |
| Phase 4 MONTHLY COST FOR EACH ADDITIONAL PAGE (assuming a cumulative total of 1,000,000 Pages per Month): |
Phase 4 MONTHLY COST FOR 830,000 ADDITIONAL PAGES (assuming a cumulative total of 1,000,000 Pages Per Month: __________
Cumulative Monthly Page Total: 1,000,000
| ATA Hardware (or equivalent Hardware Adapters) Monthly Cost |
| RIC |
| # of ADDITIONAL Adapters: 500 |
| Phase 4 MONTHLY COST of EACH ADDITIONAL Adapter (assuming a cumulative total of 1000 adapters): |
Phase 4 MONTHLY COST FOR 500 ADDITIONAL ADAPTERS (assuming a cumulative total of 1000 adapters): __________
Cumulative Adapter Total: 1000
** COST TYPES are either 1) SUPF (Set Up Fees) - which is a cost that DSHS will incur one time whenever additional business units are on-boarded or when service levels to an existing business unit is increased, or 2) RIC (Recurring Items Costs), which are cost that DSHS will incur monthly and will vary depending on usage. Each Cost Type is given a different weight during the scoring process. Please see the RFP document for a complete description of the scoring weights and process. When adding additional items to the table, Bidders must assign a COST TYPE to the item. BIDDERS MAY NOT MODIFY THE QUANTITIES SPECIFIED IN THE TABLE.
Attachement D 7
File details come from the government source that posted it. Updated .