RFP 24_37 Transmittal Letter.pdf

This document is a Transmittal Letter for Request for Proposal (RFP) 24_37 issued by the Government Agency. The RFP is seeking proposals for the provision of Business Process Outsourcing (BPO) services. The project overview indicates the selected vendor(s) will be responsible for processing claims, conducting customer service activities, and performing other administrative tasks. The RFP requires respondents to submit proposals by 2:00 PM on June 15, 2023. A mandatory bidder's conference will be held on May 25, 2023. The contract term is for three years with two one-year renewal options.

The RFP indicates the State has a current incumbent provider for these services. Pricing shall be submitted on a per-claim or per-transaction basis. The RFP outlines funding sources and amounts, and notes that a percentage of the work must be set aside for small and disadvantaged businesses. Award is anticipated to occur on July 31, 2023.