REPORT SupportLinc - 3Q22 UR for Laramie County School District 1.pdf

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SupportLinc EAP Utilization Report Client: Laramie County School District 1

Covered Employees: 3,047 Reporting Period: 7/1/22 to 9/30/22

Executive Summary

Program Overview

• Implemented SupportLinc: January 1, 2022

• Program Components: 3-Session Short-Term Counseling Model, Work-Life Benefits, Technology Suite, Crisis Response Services, Training, Organizational Services including 13 Worksite Hours

Program Utilization

• Annualized Program Utilization for 3rd Quarter 2022: 31.51%

• Annualized Program Utilization for Previous Twelve Months: 62.88%

• Annualized Case Utilization for 3rd Quarter 2022: 1.31%

• Annualized Case Utilization for Previous Twelve Months: 2.58%

• Cases Resolved in the EAP: 100.00%

• Most Common Primary Presenting Problem: Personal Stress

Trends, Highlights and Recommendations

• Encouraging your employees to get a pulse on their mental health is a great way to help them assess their emotional fitness and take action. Our mental health Navigator is here to do just that. Talk to me about how I can help you position this important resource.

• CuraLinc’s 2023 Promotional Calendar outlines our wide range of program content and helps employers to align their wellbeing programming to drive continuous program engagement throughout the year. Let's schedule time to discuss how to best maximize these resources!

• Have you enjoyed our Coffee with CuraLinc webinars? Remember, all recordings can be accessed here. This employer-facing resource can be shared with your peers and other stakeholders to help increase the visibility of the SupportLinc program.

• The holidays can bring out a wide array of emotions. The SupportLinc Holiday toolkit at supportlinc.com/holiday provides tips and tools to celebrate the season with ease.

https://www.coffeewithcuralinc.com/old-coffee

Program Brand: SupportLinc

Client: Laramie County School District 1

Number of Employees: 3,047

Reporting Period: 7/1/22 to 9/30/22

I. Utilization Summary 4q21 1q22 2q22 3q22 Total %

Population 0 3,047 3,047 3,047

Cases 0 24 25 10 59

Case Utilization % (Annualized) 0.00% 3.15% 3.28% 1.31% 2.58%

New Cases 0 24 25 10 59

Consultations and Support 0 0 0 0 0

Information and/or Referrals 0 0 0 0 0

Training Participants 0 0 0 0 0

Health Fair Participants 0 0 0 0 0

Critical Incident Mgm't Participants 0 0 0 0 0

Technology Service Participants 0 794 354 230 1,378

Services Utilized 0 818 379 240 1,437

Program Utilization % (Annualized) 0.00% 107.38% 49.75% 31.51% 62.88%

II. Case Resolution 4q21 1q22 2q22 3q22 Total %

Cases 0 24 25 10 59

Resolved in the EAP 0 24 25 10 59 100.00%

Addressed in the EAP 0 0 0 0 0 0.00%

Community-Based Resource 0 0 0 0 0 0.00%

Group Health Plan (MHSA) 0 0 0 0 0 0.00%

100.00%

Resolved in the EAP

Addressed in the EAP

Community-Based Resource

Group Health Plan (MHSA)

2/8

III. Financial Offset

Health Care Costs

Non-Acute (Outpatient MHSA) Claims Offset

High-Risk Claims Offset

Sub-Total

Human Capital Costs

Improved Productivity

Reduction in Turnover

Sub-Total

Organizational Costs

Business Support Service Delivery

Sub-Total

Total Savings

Employees

Investment in Program PEPM

Annual Investment

Program Return on Investment (Annualized) to 1

Savings by Segment

Employee assistance programs, also known as EAPs, enhance organizational effectiveness by identifying and removing obstacles to productivity and also by resolving a participant's personal and work-related concerns. Certain EAP models also reduce direct medical costs through effective treatment and advocacy-driven guidance for members with a variety of mental health or substance abuse issues.

The construct of CuraLinc Healthcare’s ROI dashboard is based on a combination of current research and a leading conceptual model developed by Dr. Mark

Attridge. Dr. Attridge is an independent consultant who has been conducting research studies and trainings on the ROI for workplace mental health services to EAP and benefits professionals for over 25 years.

The updated ROI dashboard for CuraLinc emphasizes three pillars of financial return.

• Health Care (Claims). This includes savings from would-be outpatient claims that were resolved within the EAP, as well as from high-risk cases involving depression and substance abuse.

• Human Capital. This includes restored lost work productivity from reduced absenteeism and presenteeism, as well as the avoidance of turnover for a small percentage of high-risk employees who used the program.

• Organizational. This area of return recognizes the value to the business for all non-counseling elements of the EAP, including educational and preventive services provided by the program to the organizational leadership, managers and employees at the worksite.

$44,222 1.16 to 1

$45,416

Savings from Program ROI by Segment

$34,590

$9,632

1.19 to 1

$0

$0

$89,638

0.00 to 1

3,047

$1.04

$38,027

3.14

$0

$45,416

3/8

IV. Access Point 4q21 1q22 2q22 3q22 Total %

Cases 0 24 25 10 59 dCBT / Animo® 0 0 0 0 0 0.00%

Digital Group Support / VSC 0 0 0 0 0 0.00%

Email or 'Ask the Expert' 0 8 8 1 17 28.81%

Inline Scheduling / eConnect® 0 0 0 1 1 1.69%

Mental Health Navigator 0 2 2 0 4 6.78%

Mobile Live Chat 0 1 1 0 2 3.39%

Onsite or Dedicated Counseling 0 0 0 0 0 0.00%

Text Therapy / Textcoach® 0 2 1 1 4 6.78%

Toll-Free Phone 0 11 13 7 31 52.54%

TOTAL 0 24 25 10 59

V. Employer Services 4q21 1q22 2q22 3q22 Total %

Organizational Support

Executive or Organizational Consultation 0 0 0 0 0 0.00%

Formal Management Referral 0 0 0 0 0 0.00%

Management Consultation 0 0 0 0 0 0.00%

TOTAL 0 0 0 0 0

Account Activity (Events)

Account Meetings / Calls 0 1 0 2 3 100.00%

Critical Incident Management 0 0 0 0 0 0.00%

Health Fairs 0 0 0 0 0 0.00%

Training / Education 0 0 0 0 0 0.00%

TOTAL 0 1 0 2 3

4/8

VI. Participant Demographics

Cases 0 24 25 10 59

Member Classification

Employee 0 22 22 10 54 91.53%

Family Member 0 2 3 0 5 8.47%

Retiree 0 0 0 0 0 0.00%

TOTAL 0 24 25 10 59

Gender

Identify as Female 0 14 20 10 44 74.58%

Identify as Male 0 7 5 0 12 20.34%

Other / Declined 0 3 0 0 3 5.08%

TOTAL 0 24 25 10 59

Age

12 and Under 0 0 2 0 2 4.55%

13-19 0 0 1 0 1 2.27%

20-29 0 0 2 1 3 6.82%

30-39 0 4 6 0 10 22.73%

40-49 0 7 6 2 15 34.09%

50-59 0 2 3 2 7 15.91%

60 and Older 0 4 1 1 6 13.64%

SUB-TOTAL 0 17 21 6 44

Declined to Answer 0 7 4 4 15

TOTAL 0 24 25 10 59

Marital Status

Married 0 6 2 1 9 56.25%

Single 0 1 4 2 7 43.75%

SUB-TOTAL 0 7 6 3 16

Declined to Answer 0 17 19 7 43

TOTAL 0 24 25 10 59

Employee Job Category

Employee 0 2 2 0 4 100.00%

Supervisor / Manager 0 0 0 0 0 0.00%

SUB-TOTAL 0 2 2 0 4

Declined to Answer 0 20 20 10 50

Family Member / Retiree 0 2 3 0 5

TOTAL 0 24 25 10 59

5/8

Cases 0 24 25 10 59 Total

Employee Length of Service

Less Than 1 Year 0 0 1 1 2 25.00%

1 or More Years 0 3 3 0 6 75.00%

SUB-TOTAL 0 3 4 1 8

Declined to Answer 0 19 18 9 46

Family Member / Retiree 0 2 3 0 5

TOTAL 0 24 25 10 59

VII. Origin of Engagement 4q21 1q22 2q22 3q22 Total

Cases 0 24 25 10 59

Pull

Company Intranet 0 0 0 0 0 0.00%

Electronic Communications 0 5 5 1 11 20.37%

Insurance Card 0 0 0 0 0 0.00%

Onsite Event 0 0 0 0 0 0.00%

Orientation / Training 0 0 0 0 0 0.00%

Program Brochures 0 0 0 0 0 0.00%

Program Home Mailing 0 0 0 0 0 0.00%

Program Posters 0 0 0 1 1 1.85%

Web or Mobile Platform 0 7 3 3 13 24.07%

SUB-TOTAL 0 12 8 5 25 46.30%

Push

Company Benefit / HR Referral 0 9 10 3 22 40.74%

Coworker / Relative Referral 0 0 0 0 0 0.00%

Manager / Supervisor Referral 0 1 3 1 5 9.26%

PHM Provider Referral 0 0 1 1 2 3.70%

SUB-TOTAL 0 10 14 5 29 53.70%

Declined to Answer 0 0 0 0 0

Family Member / Retiree 0 2 3 0 5

TOTAL 0 24 25 10 59

Referral to PHM Provider 0 0 0 0 0

6/8

VIII. Primary Presenting Concern 4q21 1q22 2q22 3q22 Total % of Total

Cases 0 24 25 10 59

Addiction 0 0 0 0 0 0.00%

ADHD 0 0 0 0 0 0.00%

Adjustment Disorder 0 0 0 0 0 0.00%

Alcohol 0 2 0 0 2 3.39%

Anxiety 0 1 3 1 5 8.47%

Child Behavioral 0 0 0 0 0 0.00%

Child Care 0 0 0 1 1 1.69%

Co-Dependency 0 0 1 0 1 1.69%

Daily Living 0 0 0 0 0 0.00%

Depression 0 2 2 0 4 6.78%

Drug 0 0 0 0 0 0.00%

Eating Disorder 0 0 0 0 0 0.00%

Elder Care 0 0 0 0 0 0.00%

Family 0 0 4 0 4 6.78%

Financial 0 1 1 0 2 3.39%

Grief 0 1 0 0 1 1.69%

Job Stress 0 0 1 1 2 3.39%

Legal 0 8 2 1 11 18.64%

Marital/Relationship 0 2 3 1 6 10.17%

Personal Stress 0 7 7 5 19 32.20%

Physical Health/Wellness 0 0 0 0 0 0.00%

Psychological 0 0 0 0 0 0.00%

Trauma 0 0 1 0 1 1.69%

TOTAL 0 24 25 10 59

1 1

4 4

7/8

IX. Technology Utilization 4q21 1q22 2q22 3q22 Total

Digital Participants 0 507 230 199 936

Total Topics Accessed 0 856 261 297 1,414

Topics Accessed per Login 0.00 1.69 1.13 1.49 1.51

Digital Topics Accessed 4q21 1q22 2q22 3q22 Total

Aging 0 0 0 0 0

Ask the Expert 0 19 16 6 41

Career 0 14 2 1 17 eConnect 0 0 0 1 1 eLearning 0 90 12 21 123

Home / Other 0 471 160 208 839

Lifestyle 0 50 12 4 66

Mobile App 0 1 4 3 8

Monthly Feature 0 34 6 11 51

Navigator 0 39 6 3 48

News For You 0 12 3 6 21

Online Seminars 0 0 0 0 0

Orientation Video 0 0 1 0 1

Parenting 0 0 0 0 0

Relationships 0 12 2 1 15

Relocation Center 0 0 0 0 0

Savings Center 0 41 10 6 57

Search 0 20 12 5 37

Wellbeing 0 53 15 21 89

TOTAL 0 856 261 297 1,414

dCBT Participants 0 7 1 3 11

Mobile App Downloads 0 244 117 25 386

Text Therapy Participants 0 2 1 1 4

Mental Health Navigator Participants 0 36 6 3 45

Digital Group Support Participants 0 0 0 0 0

8/8