23RP2017 Curalinc Util Report.pdf

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SupportLinc EAP Utilization Report Client: Laramie County School District 1

Covered Employees: 3,047 Reporting Period: 10/1/22 to 12/31/22

Executive Summary

Program Overview

• Implemented SupportLinc: January 1, 2022

• Program Components: 3-Session Short-Term Counseling Model, Work-Life Benefits, Technology Suite, Crisis Response Services, Training, Organizational Services including 13 Worksite Hours

Program Utilization

• Annualized Program Utilization for 4th Quarter 2022: 21.79%

• Annualized Program Utilization for Previous Twelve Months: 52.61%

• Annualized Case Utilization for 4th Quarter 2022: 0.92%

• Annualized Case Utilization for Previous Twelve Months: 2.17%

• Cases Resolved in the EAP: 100.00%

• Most Common Primary Presenting Problem: Personal Stress

Trends, Highlights and Recommendations

• 100% of cases presented to the EAP this year were resolved within the realm of EAP demonstrating the value of the SupportLinc program as a behavioral health cost containment strategy and validates the effectiveness of your session model.

• The effects of suicide are devastating for both individuals and their workplaces. Recognizing the warning signs and responding appropriately can save lives and reduce the lingering effects of trauma. Download our Suicide Awareness and Prevention Guide today.

• The new year offers an opportunity to raise visibility and engage more participants with the program. Creating a program communication plan that aligns with your strategic initiatives will allow us to positively influence the mental wellbeing of your organization.

• Your HR team plays an important role in guiding members into the program. An overview of SupportLinc will provide them with the information and support they need to fulfill that role.

https://www.linkedin.com/company/curalinc-healthcare https://www.coffeewithcuralinc.com/ https://curalinc.com/blog https://curalinc.com/workplace-suicide-prevention-guide

Program Brand: SupportLinc

Client: Laramie County School District 1

Number of Employees: 3,047

Reporting Period: 10/1/22 to 12/31/22

I. Utilization Summary 1q22 2q22 3q22 4q22 Total %

Population 3,047 3,047 3,047 3,047

Cases 24 25 10 7 66

Case Utilization % (Annualized) 3.15% 3.28% 1.31% 0.92% 2.17%

New Cases 24 25 10 7 66

Consultations and Support 0 0 0 0 0

Information and/or Referrals 0 0 0 0 0

Training Participants 0 0 0 0 0

Health Fair Participants 0 0 0 0 0

Critical Incident Mgm't Participants 0 0 0 0 0

Technology Service Participants 794 354 230 159 1,537

Services Utilized 818 379 240 166 1,603

Program Utilization % (Annualized) 107.38% 49.75% 31.51% 21.79% 52.61%

II. Case Resolution 1q22 2q22 3q22 4q22 Total %

Cases 24 25 10 7 66

Resolved in the EAP 24 25 10 7 66 100.00%

Addressed in the EAP 0 0 0 0 0 0.00%

Community-Based Resource 0 0 0 0 0 0.00%

Group Health Plan (MHSA) 0 0 0 0 0 0.00%

100.00%

Resolved in the EAP

Addressed in the EAP

Community-Based Resource

Group Health Plan (MHSA)

2/8

III. Financial Offset

Health Care Costs

Non-Acute (Outpatient MHSA) Claims Offset

High-Risk Claims Offset

Sub-Total

Human Capital Costs

Improved Productivity

Reduction in Turnover

Sub-Total

Organizational Costs

Business Support Service Delivery

Sub-Total

Total Savings

Employees

Investment in Program PEPM

Annual Investment

Program Return on Investment (Annualized) to 1

3,047

$1.50

$54,846

1.82

$0

$51,303 0.94 to 1

$0

$0

$99,818

0.00 to 1

Savings by Segment

Employee assistance programs, also known as EAPs, enhance organizational effectiveness by identifying and removing obstacles to productivity and also by resolving a participant's personal and work-related concerns. Certain EAP models also reduce direct medical costs through effective treatment and advocacy-driven guidance for members with a variety of mental health or substance abuse issues.

The construct of CuraLinc Healthcare’s ROI dashboard is based on a combination of current research and a leading conceptual model developed by Dr. Mark

Attridge. Dr. Attridge is an independent consultant who has been conducting research studies and trainings on the ROI for workplace mental health services to EAP and benefits professionals for over 25 years.

The updated ROI dashboard for CuraLinc emphasizes three pillars of financial return.

• Health Care (Claims). This includes savings from would-be outpatient claims that were resolved within the EAP, as well as from high-risk cases involving depression and substance abuse.

• Human Capital. This includes restored lost work productivity from reduced absenteeism and presenteeism, as well as the avoidance of turnover for a small percentage of high-risk employees who used the program.

• Organizational. This area of return recognizes the value to the business for all non-counseling elements of the EAP, including educational and preventive services provided by the program to the organizational leadership, managers and employees at the worksite.

$48,515 0.88 to 1

$51,303

Savings from Program ROI by Segment

$38,937

$9,578

3/8

IV. Access Point 1q22 2q22 3q22 4q22 Total %

Cases 24 25 10 7 66 dCBT / Animo® 0 0 0 0 0 0.00%

Digital Group Support / VSC 0 0 0 0 0 0.00%

Email or 'Ask the Expert' 8 8 1 1 18 27.27%

Inline Scheduling / eConnect® 0 0 1 0 1 1.52%

Mental Health Navigator 2 2 0 0 4 6.06%

Mobile Live Chat 1 1 0 0 2 3.03%

Onsite or Dedicated Counseling 0 0 0 0 0 0.00%

Text Therapy / Textcoach® 2 1 1 1 5 7.58%

Toll-Free Phone 11 13 7 5 36 54.55%

TOTAL 24 25 10 7 66

V. Employer Services 1q22 2q22 3q22 4q22 Total %

Organizational Support

Executive or Organizational Consultation 0 0 0 0 0 0.00%

Formal Management Referral 0 0 0 0 0 0.00%

Management Consultation 0 0 0 0 0 0.00%

TOTAL 0 0 0 0 0

Account Activity (Events)

Account Meetings / Calls 1 0 2 0 3 100.00%

Critical Incident Management 0 0 0 0 0 0.00%

Health Fairs 0 0 0 0 0 0.00%

Training / Education 0 0 0 0 0 0.00%

TOTAL 1 0 2 0 3

4/8

VI. Participant Demographics

Cases 24 25 10 7 66

Member Classification

Employee 22 22 10 7 61 92.42%

Family Member 2 3 0 0 5 7.58%

Retiree 0 0 0 0 0 0.00%

TOTAL 24 25 10 7 66

Gender

Identify as Female 14 20 10 5 49 74.24%

Identify as Male 7 5 0 1 13 19.70%

Other / Declined 3 0 0 1 4 6.06%

TOTAL 24 25 10 7 66

Age

12 and Under 0 2 0 0 2 4.08%

13-19 0 1 0 0 1 2.04%

20-29 0 2 1 0 3 6.12%

30-39 4 6 0 3 13 26.53%

40-49 7 6 2 0 15 30.61%

50-59 2 3 2 1 8 16.33%

60 and Older 4 1 1 1 7 14.29%

SUB-TOTAL 17 21 6 5 49

Declined to Answer 7 4 4 2 17

TOTAL 24 25 10 7 66

Marital Status

Married 6 2 1 0 9 56.25%

Single 1 4 2 0 7 43.75%

SUB-TOTAL 7 6 3 0 16

Declined to Answer 17 19 7 7 50

TOTAL 24 25 10 7 66

Employee Job Category

Employee 2 2 0 0 4 100.00%

Supervisor / Manager 0 0 0 0 0 0.00%

SUB-TOTAL 2 2 0 0 4

Declined to Answer 20 20 10 7 57

Family Member / Retiree 2 3 0 0 5

TOTAL 24 25 10 7 66

5/8

Cases 24 25 10 7 66 Total

Employee Length of Service

Less Than 1 Year 0 1 1 0 2 22.22%

1 or More Years 3 3 0 1 7 77.78%

SUB-TOTAL 3 4 1 1 9

Declined to Answer 19 18 9 6 52

Family Member / Retiree 2 3 0 0 5

TOTAL 24 25 10 7 66

VII. Origin of Engagement 1q22 2q22 3q22 4q22 Total

Cases 24 25 10 7 66

Pull

Company Intranet 0 0 0 0 0 0.00%

Electronic Communications 5 5 1 1 12 19.67%

Insurance Card 0 0 0 0 0 0.00%

Onsite Event 0 0 0 0 0 0.00%

Orientation / Training 0 0 0 0 0 0.00%

Program Brochures 0 0 0 0 0 0.00%

Program Home Mailing 0 0 0 0 0 0.00%

Program Posters 0 0 1 0 1 1.64%

Web or Mobile Platform 7 3 3 3 16 26.23%

SUB-TOTAL 12 8 5 4 29 47.54%

Push

Company Benefit / HR Referral 9 10 3 2 24 39.34%

Coworker / Relative Referral 0 0 0 0 0 0.00%

Manager / Supervisor Referral 1 3 1 1 6 9.84%

PHM Provider Referral 0 1 1 0 2 3.28%

SUB-TOTAL 10 14 5 3 32 52.46%

Declined to Answer 0 0 0 0 0

Family Member / Retiree 2 3 0 0 5

TOTAL 24 25 10 7 66

Referral to PHM Provider 0 0 0 0 0

6/8

VIII. Primary Presenting Concern 1q22 2q22 3q22 4q22 Total % of Total

Cases 24 25 10 7 66

Addiction 0 0 0 0 0 0.00%

ADHD 0 0 0 0 0 0.00%

Adjustment Disorder 0 0 0 0 0 0.00%

Alcohol 2 0 0 0 2 3.03%

Anxiety 1 3 1 1 6 9.09%

Child Behavioral 0 0 0 0 0 0.00%

Child Care 0 0 1 0 1 1.52%

Co-Dependency 0 1 0 0 1 1.52%

Daily Living 0 0 0 0 0 0.00%

Depression 2 2 0 0 4 6.06%

Drug 0 0 0 0 0 0.00%

Eating Disorder 0 0 0 0 0 0.00%

Elder Care 0 0 0 0 0 0.00%

Family 0 4 0 0 4 6.06%

Financial 1 1 0 0 2 3.03%

Grief 1 0 0 0 1 1.52%

Job Stress 0 1 1 0 2 3.03%

Legal 8 2 1 2 13 19.70%

Marital/Relationship 2 3 1 0 6 9.09%

Personal Stress 7 7 5 4 23 34.85%

Physical Health/Wellness 0 0 0 0 0 0.00%

Psychological 0 0 0 0 0 0.00%

Trauma 0 1 0 0 1 1.52%

TOTAL 24 25 10 7 66

1 1

4 4

7/8

IX. Technology Utilization 1q22 2q22 3q22 4q22 Total

Digital Participants 507 230 199 148 1,084

Total Topics Accessed 856 261 297 182 1,596

Topics Accessed per Login 1.69 1.13 1.49 1.23 1.47

Digital Topics Accessed 1q22 2q22 3q22 4q22 Total

Ask the Expert 19 16 6 4 45

Career 14 2 1 1 18 eConnect 0 0 1 0 1 eLearning 90 12 21 13 136

Home / Other 471 160 208 119 958

Lifestyle 50 12 4 5 71

Mobile App 1 4 3 0 8

Monthly Feature 34 6 11 7 58

Navigator 39 6 3 2 50

News For You 12 3 6 3 24

Orientation Video 0 1 0 0 1

Relationships 12 2 1 3 18

Relocation Center 0 0 0 0 0

Savings Center 41 10 6 4 61

Search 20 12 5 9 46

Wellbeing 53 15 21 12 101

TOTAL 856 261 297 182 1,596

dCBT Participants 7 1 3 7 18

Mobile App Downloads 244 117 25 4 390

Text Therapy Participants 2 1 1 1 5

Mental Health Navigator Participants 36 6 3 0 45

Digital Group Support Participants 0 0 0 0 0

8/8