References_Page.pdf

This is a References Page attachment (Attachment F) for a Request for Proposals issued by the San Mateo County Treasurer-Tax Collector's Office for Merchant Credit Card Services. The RFP seeks qualified vendors to provide merchant card processing services to multiple county departments, including the County Clerk-Recorder, Parks and Recreation, Public Works, Sheriff's Office, and San Mateo County Health, with particular emphasis on healthcare payment solutions for San Mateo Medical Center. The proposed contract term runs from December 1, 2025, through November 30, 2028, with potential extension options. Proposals were due by 5:00 PM on July 18, 2025. The selected vendor must be Payment Card Industry Data Security Standard (PCI-DSS) compliant and capable of processing debit and credit card transactions across multiple county locations including Redwood City, San Mateo, San Carlos, and Half Moon Bay.

The references page requires vendors to submit a minimum of three customer references demonstrating prior experience providing identical merchant card services. Vendors must provide the name of each reference agency, contact name and address, phone number, and dates of service. Fiscal year 2024 transaction data indicates a transaction volume of $16,440,033 across 198,813 transactions with total fees of $432,141, suggesting significant contract value. The county expects minimal to no cost for equipment, software, and services, with transaction fees paid by individual user departments. Vendors must comply with Section 504 of the Rehabilitation Act of 1973 and provide an ACH Authorization Agreement.