Rd1 Notice of Comp Range CCaaS RFP S-10700-00012867.docx

Department of Administrative Services Enterprise Goods & Services | Procurement Services 1225 Ferry Street Salem, Oregon 97301-4285

PHONE: 503-378-4642

FAX: 503-373-1626

Notice of Competitive Range, CCaaS RFP #S-10700-00012867 Page | 1 July 23, 2025

To: Proposers under RFP S-10700-00012867 - Contact Center as a Service

From: Rachel Smith, IT Procurement Strategist, Single Point of Contact

Re: Notice of Competitive Range

The State of Oregon, acting by and through its Department of Administrative Services, State Procurement Services (“DASPS”), on behalf of Enterprise Information Services, Shared Services and other Authorized Agencies, received 19 Proposals with 23 total proposed solutions to the above RFP.

Initial evaluation and scoring is complete. DAS SPS has compiled the scores for Round 1, the Proposers and their ranking is as follows:

Per Section 3.9 of the RFP, Additional Rounds, at the conclusion of Round 1, DAS SPS may, at its option, conduct additional round(s) of evaluation, if SPS believes additional rounds of competition may be in the best interest of the State. SPS will issue a Notice of Competitive Range to indicate the Proposers that will be invited to participate in Round 2. DAS SPS determined the Proposers with the 15 highest ranked Proposals will move on to Round 2, Questions, Interviews, and Pricing.

Competitive Range Protest: the SPC must receive any protest to this Notice of Competitive Range on or before July 31, 2025 by 4:00 PM Pacific Time.

DAS SPS will post an addendum and notify each of the Proposers in the Competitive Range about the next steps in the Evaluation, including the location, time and content for Interviews.

Sincerely, Rachel R. Smith

Rachel Smith IT Procurement Strategist

Mission: We support state government to serve the people of Oregon.

Mission: We support state government to serve the people of Oregon.

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