Amendment1 S_10700_00012867 3.25.25.doc

This document is Amendment 1 to a Request for Proposal (RFP) issued by the Oregon Department of Administrative Services for Contact Center as a Service (CCaaS) solutions. The amendment modifies the original RFP (Bid Number S-10700-00012867), primarily adjusting the submission timeline. The original closing date of April 7, 2025, has been extended to April 17, 2025, at 2:00 PM Pacific Time. The procurement seeks a comprehensive cloud-based contact center solution to support multi-channel communication for Enterprise Information Services, Shared Services, and other Authorized Agencies, with proposals required to demonstrate advanced routing, reporting, workforce management, and integration capabilities.

The amendment maintains Rachel Smith as the single point of contact for the procurement, with contact details provided for potential vendor inquiries. Protesters must submit any objections by April 1 at 4:00 PM Pacific Time, following the procedures outlined in the original RFP. While specific contract values are not detailed in this amendment, the solicitation appears to have robust requirements for technical functionality, security standards, and potential integration with existing state infrastructure. The procurement seems designed to replace current contact center technologies with a more advanced, cloud-based solution that can support enterprise-wide communication needs.