NITA CCaaS RFP S-10700-00012867.docx
DOCX document 102 KB Posted
- Attached to
- Contact Center as a Service (CCaaS) Solutions
- Solicitation number
- S-10700-00012867
- Issued by
- Marion County, Oregon
About this file
This document is a Notice of Intent to Award a Contract issued by the Oregon Department of Administrative Services (DAS) State Procurement Services for a Contact Center as a Service (CCaaS) Request for Proposal (RFP #S-10700-00012867) on behalf of Enterprise Information Services, Shared Services, and other Authorized Agencies. The RFP was initiated on March 6, 2025, with proposals due by April 7, 2025, seeking comprehensive cloud-based contact center solutions supporting multi-channel communication including voice, email, and chat. The evaluation process has been completed, with TTEC Digital LLC receiving the highest score of 2839.20, followed by Deloitte LLP at 2699.21, and A&T Systems at 2665.30.
The solicitation involves awarding multiple contracts to top-scoring vendors, with a 14-day negotiation period starting from the intent to award notice dated October 8, 2025. Unsuccessful proposers included Connex Telecommunications, Voxai Solutions Inc., and Egen, with scores ranging from 2254.29 to 2160.82. Proposers have until October 15, 2025, to file any protests regarding the award. The procurement appears to include provisions for Disadvantaged Business Enterprises (DBEs) and requires vendors to demonstrate capabilities for integrating with existing state infrastructure, with a focus on technical capability, integration potential, and comprehensive service delivery.
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Other files
| File | Type | Posted |
|---|---|---|
| 6 - Att E Cobid 3.6.25.docx | DOCX document | |
| Final Amendment2 Round 2 S_10700_00012867 7.29.25.doc | DOC document | |
| 8 - Security Standards Spreadsheet 3.6.25.xlsx | XLSX spreadsheet | |
| 2 - Att A Scope of Service Contact Center 3.4.25.docx | DOCX document | |
| Amendment1 S_10700_00012867 3.25.25.doc | DOC document | |
| Rd1 Notice of Comp Range CCaaS RFP S-10700-00012867.docx | DOCX document | |
| 3 - ATT B Sample Master Contract 3.6.25.docx | DOCX document | |
| 4 - Att C Proposal Form Contact Center RFP 3.6.25.docx | DOCX document | |
| 7 -Att F Functionality 3.6.25.xlsx | XLSX spreadsheet | |
| 5 - Att D Price Proposal Contact Center RFP 3.6.25.xlsx | XLSX spreadsheet | |
| finalQAresponse CCaaS RFP S_10700_00012867 3.25.25.xlsx | XLSX spreadsheet | |
| Notice of Intent Permissive Cooperative Copiers 2.19.25.docx.pdf | ||
| 1 - RFP S-10700-00012867 Contact Center 3.6.25~1.docx | DOCX document |
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Text version
Department of Administrative Services Enterprise Goods & Services | State Procurement Services 1225 Ferry Street Salem, Oregon 97301-4285
PHONE: 503-378-4642
FAX: 503-373-1626
Page | 1 October 8, 2025
| To: | Proposers under RFP #S-10700-00012867, Contact Center as a Service |
| From: | Rachel Smith, IT Procurement Strategist, Single Point of Contact |
| Re: | Notice of Intent to Award a Contract |
Intent to Award to:
| Proposer |
| Score Awarded |
| TTEC Digital LLC |
| 2839.20 |
| Deloitte LLP |
| 2699.21 |
| A&T Systems |
| 2665.30 |
| Accenture LLP |
| 2630.07 |
| Presidio Networked Solutions Group, LLC |
| 2543.32 |
| Nice Ltd. |
| 2353.20 |
Proposers with a Non-Award:
| Proposer |
| Score Awarded |
| Connex Telecommunications |
| 2254.29 |
| Voxai Solutions Inc. |
| 2218.76 |
| Egen |
| 2160.82 |
| eWorld Enterprise Solutions, Inc. |
| 1897.86 |
| Inflow Communications LLC |
| 955.05 |
| HCLTech Public Sector Solutions/Genesys |
| 844.84 |
| AT&T Enterprises, LLC |
| 806.55 |
| Lumen Technologies |
| 804.57 |
| HCLTech Public Sector Solutions/Amazon |
| 745.61 |
| Right! Systems Inc. |
| 486.09 |
| ScaleCapacity, Inc. |
| 455.55 |
The State of Oregon, acting by and through its Department of Administrative Services, State Procurement Services (DAS SPS) on behalf of Enterprise Information Services, Shared Services (DAS EIS) and other Authorized Agencies (Agency) has completed evaluation of the proposals received in response to this Request for Proposal. The final scores are set forth above.
Congratulations to the Awardees. You are the apparent successful proposers under this RFP. Please submit the documentation requested in RFP Section 4.2.
DAS SPS would like to begin negotiations on the final contract with you. In accordance with RFP Section 4.1, Contract Negotiation process, in the event that the parties have not reached mutually agreeable terms within 14 calendar days after the beginning of negotiations with an apparent successful Proposer, DAS SPS may extend or terminate negotiations with that Proposer.
Pursuant to RFP Section 3.11, “Protest of the Award”, an Affected Offeror has the right to submit a protest of the award. All protests must be in writing, addressed to the Single Point of Contact and received by DAS SPS, on or before October 15, 2025. Protests must be emailed to the Single Point of Contact as cited in the RFP. DAS SPS will not consider a protest submitted after the deadline established herein.
Service of this Notice of Intent to Award a Contract is effective upon posting to Oregon Buys system.
On behalf of the State of Oregon, I wish to take this opportunity to thank you for your interest and effort in participating in our procurement process; to request further information regarding this notification, please contact me at Rachel.r.smith@das.oregon.gov or (971)707-0263.
Sincerely, Rachel R. Smith Rachel Smith IT Procurement Strategist Mission: We support state government to serve the people of Oregon.
Mission: We support state government to serve the people of Oregon.
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