RAFL RAFM DFAC 26-31 Attachment 1 PWS 03MARCH26.pdf

03 March 2026

PERFORMANCE WORK STATEMENT (PWS)

DINING FACILITY (DFAC) SERVICES

MESS ATTENDANTS & CONTINGENCY COOKS

FA558726Q0007

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

1.1.1. Contractor shall provide Mess Attendant and Contingency Cook services to the 48th Force Support Squadron (FSS) at Royal Air Force (RAF) Lakenheath and 100th FSS at RAF Mildenhall.

The Contractor shall fulfil the requirements in this PWS and conform to the professional Food Service Operation Standards identified in this PWS. The Contractor shall follow all applicable instructions and directives as identified by this PWS. These services include support for:

• Knights Table Dining Facility on RAF Lakenheath

• Hot Pit Small Site Dining Facility on RAF Lakenheath

• Gateway Dining Facility on RAF Mildenhall

1.2. SCOPE

1.2.1. Mess Attendant Services.

1.2.1.1. The Contractor shall provide all personnel, supervision, any items and services necessary to perform mess attendant services at the Knights Table Dining Facility and Hot Pit Small Site Dining Facility at Royal Air Force Base Lakenheath (RAF Lakenheath) and the Gateway Dining Facility at Royal Air Force Base Mildenhall (RAF Mildenhall) as defined in this PWS. The Contractor shall provide sufficient personnel to cover the shifts outlined in Appendix A.

1.2.1.2. Mess Attendant - A food service worker responsible for maintaining cleanliness, sanitation, and organization in dining facilities. Their duties include but are not limited to setting dining areas, serving meals, washing dishes, disposing of waste, and ensuring compliance with food safety standards. They support cooks and kitchen staff by handling basic food preparation tasks and keeping the dining environment clean and orderly, contributing to the overall efficiency of the food service.

1.2.1.3. The Contractor tasks include but are not limited to serving and replenishing food, cleaning (examples of cleaning requirements: facilities, equipment, pots, pans, dishes, and utensils), performing cashier services, handling/preparing foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and housekeeping services for all dining facilities mentioned in paragraph 1.1 of this PWS. Contractor personnel assigned to direct customer contact (i.e., serving, cashiering) working under this Contractor must be able to read, write, speak and understand the English language.

1.2.2. Contingency Cook Services.

1.2.2.1. In special and emergency situations, including, but not limited to mobilization and surge requirements, the contracting officer may direct the Contractor to provide cooks in addition to mess attendant personnel. This service will be provided at the line-item cost per the bid schedule and will be established in writing via Task Order (TO). The Government will provide the Contractor with a minimum of thirty (30) days advance notice to replace 1:1 ratio of military cook, or the equivalent of 1 fulltime military position for the expected duration of the requirement. The Contractor shall provide cooks who are qualified to perform the cooking duties specified in this PWS.

1.2.2.2. Contingency Cook - A food service professional responsible for the preparation, cooking, and presentation of food items in accordance with established recipes, portion control standards, and food safety protocols. Cooks operate kitchen equipment, maintain food quality and temperature standards, assist in inventory management, and ensure compliance with applicable food service regulations and military dietary requirements. This position requires knowledge of basic culinary techniques, food handling procedures, and the ability to work efficiently in a high-volume production environment while maintaining sanitation and safety standards. Key responsibilities include:

• Preparing ingredients and cooking food items according to standardized recipes

• Operating commercial kitchen equipment safely and efficiently

• Maintaining proper food temperatures and storage procedures

• Following portion control and presentation standards

• Adhering to food safety, sanitation, and HACCP (Hazard Analysis and Critical Control

Point) guidelines in both US Tri Service Food Code and the Food Safety Act 1990.

• Supporting meal service operations and clean-up activities

• Assisting with inventory control and food preparation planning

• Displaying proficiency in cutting techniques, flouring, dredging, breading, measuring, and weighing. Cooks must also be able to roast, broil, bake, fry, fillet, sauté, boil, steam, stew, and grill.

The Contractor shall ensure contract cooks are able to provide at a minimum of three years of traceable experience for the items listed within keys responsibilities to be provided to the COR upon request. It is preferred that contingency cooks have accredited National Vocational Qualification (NVQ) certification or city and guilds equivalent.

1.2.3. Site Managers. The Contractor shall provide site managers at the Knights Table, Gateway, and Hot Pit dining facilities. Site Managers shall direct Contractor employees’ performance and maintain on-site quality assurance. The Contractor shall designate site managers in writing and shall provide the designation to the CO and COR within 3 days of designation. The site managers shall have full authority to act on behalf of the Contractor on all matters relating to the daily operation of this contract. Site Manager shall be on site at the Knights Table, Hot Pit, and Gateway dining facilities Monday-Friday during the operating hours of 0700-2000. Site Mangers shall be available by phone outside of these hours to assist with any Contractor personnel-related issues.

1.2.4. Non-Personal Services. This requirement is a non-personal services contract, defined by Federal Acquisition Regulation (FAR) as a “a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees”. The Government will not supervise or otherwise direct Contractor employees. The Contractor shall not supervise or otherwise direct Government employees, nor shall the Contractor supervise employees of other Contractors outside the Contractors’ own subcontracting/teaming arrangements.

1.3. SPECIFIC SUPPORT SERVICES – MESS ATTENDANTS

1.3.1. Food Service. The Contractor shall prepare and serve food in standard portions, IAW Air Force Corporate Food Service Recipe System and Food Service Production Logs, unless the patron requests smaller portions or is directed by the COR. The Contractor shall perform standard food serving procedures IAW most current Food and Drug Administration (FDA) code, maintain proper temperature on serving lines, set up and close serving lines in accordance with the Food Service Production Log. The Contractor shall comply with DAFMAN 34-131, the Federal Drug Administration (FDA) Food Code, the Tri-Service Food Code, and local Public Health policies. The Contractor shall set up the serving line and other food distribution lines (Salad Bar & Specialty Bars) 15 minutes prior to the meal start time and close serving lines 15 minutes after the meal end time in accordance with the Food Service Production Log. Contractor personnel shall not turn off cooking or heating equipment during meal periods. At the end of the service, the Contractor shall take leftover food out of the warmers, fridges, serving lines, and/or any other food holding containers. The Contractor shall label leftover food with the current time and date and place it in the walk-in refrigerator.

1.3.2. Food Preparation. Contractor shall prepare ingredients to include washing and pealing, chopping and dicing, according to the recipe card, measuring all ingredients, organizing and staging them in its designated area.

1.3.3. Set Up. The Contractor shall set up DFAC serving lines, food service counters, steam tables, dining room tables and service stands with hot foods, salads, desserts, silverware, glasses, and grab-and-go based on the needs of every meal period.

1.3.4. Table Service. The Contractor shall clean and sanitize dining room tables, chairs, and benches as each become clearly vacant, replenish dining table items (napkins, salt, pepper, condiments, etc.)

so that they are available to all patrons without waiting, scrape plates and trays out of view of patrons, ensure use of required bussing procedures and use of proper bussing carts, provided by the Government.

1.3.5. Guest Flow Rate. The Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of four guests per minute for all the dining facilities mentioned in paragraph 1.1 of this PWS.

1.3.6. Self-Service Bar(s) and Dessert Display. The Contractor shall restock the coffee and all juice machines prior to the start of all meals if needed and as needed throughout the meal period. The Contractor shall restock all pastries, desserts, and other to-go food items in the designated display cabinets, side bars, salad bar, and fruit, whole or cut, prior to the meal period and as needed throughout the meal period.

1.3.7. Courteousness. Contractor employees shall interact with customers in a professional and courteous manner during all service delivery activities. Customer satisfaction surveys will be distributed to a random sample of customers who receive services from the Contractor each month.

The survey will include questions specifically addressing the professionalism and courtesy of the Contractor's employees.

1.3.8. Cashier Services. The Contractor shall perform cashier’s duties with a minimum of 95% accuracy as audited by the FSS assigned accountant. Each cashier shall maintain a flow rate of guests to correspond with the serving line flow. If the facility must move to manual procedures, the Contractor shall turn in funds and operate the Point of Sales (POS) system provided by the Government. Use AF Form 79, Headcount Record, when requested by the Food Service Manager to record attendance at each meal. The Contractor shall ensure that all cashier positions remain manned during all meal periods. Cashiers shall not leave the cash register during meal period and shall only perform cashier duties while assigned as cashier.

1.3.9. Dishwashing. Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the most current approved Tri-Service Food Code and US Public Health Code. Tableware and food service ware shall be clean and sanitized using cleaning agents and required water temperatures, to ensure tableware and food service ware is free of food, food residue, grease, soap scum, foreign matter and any contamination. Dishwashing shall be performed at times to prevent interference with food preparation and food serving operations, and the Contractor shall ensure sufficient clean and dry tableware and food service ware is available prior to each meal period.

1.3.10. Sanitation Requirements. The Contractor shall comply with all Federal and AF mandated sanitation requirements IAW FDA Food Code, Tri-Service Food Code, all chapters of DAFI 48-116, Food Protection Program, and local Public Health guidance to include cleaning and sanitizing all food service equipment, utensils, kitchen, and dining areas. Contractor shall wipe down all counters, mop all hard floors, take out all trash, wipe down inside and outside of refrigerators and freezers after every meal period.

1.3.11. House-Keeping Services.

1.3.11.1. The Contractor shall clean the dining areas, kitchen, and serving line after every meal period to maintain a mess-free and sanitary environment. The Contractor shall keep on file all daily housekeeping services to include what time, who, and when services were conducted. Once a month the Contractor shall provide the Contracting Officer Representative (COR) verification that the cleaning described in this PWS was performed. The Contractor shall keep a file on all daily housekeeping services to include what time, who, and when services are conducted.

1.3.11.2. The Contractor must clean inside windows monthly to maintain a clear and streak free appearance. The Contractor shall dust inside window ledges and vertical blinds to remove all dirt and dust weekly. The Contractor shall clean the DFAC entry doors and entry ways, sanitize high touch areas to remove dirt and fingerprints before the start of each meal period. Weekly, the Contractor shall dust exhaust fans, televisions, light fixtures, picture frames, artificial plants, etc.

at heights up to 10 feet to remove all dirt and dust.

1.3.12. Floor Cleaning. The Contractor shall clean so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. The Contractor shall utilize the industrial floor cleaner provided by the Government to clean all hard floors after each meal period to include floors in the serving lines and kitchen prep area. The Contractor shall not place chairs on tables at any time. If a slipping or health hazard is present the Contractor shall spot clean hard floors and carpets to remove food spills and debris immediately. If no hazard exists, the Contractor shall clean all floors within 1 hour after the end of every meal period. The Contractor shall shampoo all carpeted floors twice a year at both the Knights Table and Gateway Dining Facilities.

Prior to bi-annual shampooing, the date and time shall be coordinated and approved by the COR. The Contractor shall ensure floor surfaces are kept as dry as possible when not actively being cleaned. The Contractor shall utilize wet floor signs to indicate the hard floors are wet.

1.3.13. Wall Cleaning. The Contractor shall clean and sanitize all walls within the kitchen once a week at a minimum and areas behind the serving line shall be cleaned after each meal period.

Contractor shall ensure walls and ceilings shall be free of dirt, cobwebs, peeling paint, and other contaminants that can fall into food or onto food contact surfaces.

1.3.14. Food Service Equipment. The Contractor shall clean and sanitize the kitchen area IAW FDA Food Code and Tri-Service Food Code. Twice per week the Contractor shall deep-clean kitchen equipment by degreasing and decarbonizing, dismantling and sanitizing, with focus on hard-to-reach areas, utilizing designated tools and chemicals in accordance with the manufacture’s technical manuals and the tri service food code.

1.3.15. Waste Management. The Contractor shall remove non-reusable waste materials (trash and garbage) daily from the facility and clean all garbage cans to remove soil and prevent attraction of insects and rodents every 7 days at a minimum. The Contractor shall comply with DAFI 32-7001, Environmental Management paragraph 3.8 and AFMAN 32-7002, Environmental Compliance and Pollution Prevention, and any local policies from the 48th or 100th Civil Engineering Squadron

(CES).

1.4. SPECIFIC SUPPORT SERVICES – CONTINGENCY COOKS

1.4.1. Food Preparation. The Contractor shall obtain Government provided foods for each meal based on storeroom access letter and accomplish the food preparation and cooking tasks listed on the Food Service Production Log in accordance with the Air Force Corporate Food Service Recipe System. Contingency cooks shall prepare all meals in accordance with serving and preparation times listed in the Food Service Production Logs, Food Service Operation Standards, utilizing progressive cooking techniques. Ingredients preparation - the preparation of ingredients to include washing and pealing, chopping and dicing, according to the recipe card, measuring all ingredients, organizing and staging them in its designated area. Afterwards, a clean workspace will be maintained. The tools utilized must be sanitized and position within reach.

1.4.2. Progressive Cooking Techniques: The continuous preparation of food in successive steps during the entire serving period. (Continuous preparation of vegetables, cook-to-order, steaks, fried eggs, pancakes.) This procedure ensures fresh, high quality cooked food to customers on a continuous basis.

1.4.3. Flight and Ground Support Meals. The Contractor shall make up boxes or containers, assemble, and pack the meal components in accordance with Air Force Standards for pickup by customers. The Contractor shall use commercial carryout boxes and containers provided by the Government. The Contractor shall accept flight and ground meal orders in person or over the telephone utilizing Government provided forms. Contractor shall issue meals IAW Air Force standards and set standards provided by DFAC Management and validate payments and customer privileges.

1.4.4. Clean Workstations. Cleaning and disassembly kitchen utensils, scraping and sweeping large and small food particles, washing with an approved detergent, rinsing, sanitizing and air drying the work area at the end of each meal period, at the end of their prepping time, and before their break.

2. SERVICES SUMMARY

The Services Summary (SS) is a tool for identifying the major performance objectives of the contract, where they can be found in the PWS, and the performance threshold describing the minimally acceptable levels of service required for each performance objective. Government inspection is not limited to SS objectives.

Services Summary (SS) Performance Objective PWS Para Performance Threshold Remedy CPARS Category and

Ratings Accomplish Mess Attendant Support Services – Service of food, Set up, Table Service, Guest Flow Rate, Self- Service Bar, Cashier Services, Sanitation, House Keeping, Wall Cleaning, Floor Cleaning, and Waste Management.

1.3 All services performed

shall meet professional standards and the requirements set forth in contractual documentation. No more than 2 nonconformances per week.

Re-performance within 1 hour of notification or a mutually acceptable timeframe to the COR and Contractor not to exceed 1 day.

Category: Quality, Regulatory Compliance Ratings:

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Contractor employees shall interact with customers in a professional and courteous manner during all service delivery activities.

1.3.7

Customer satisfaction surveys will indicate that at least 90% of respondents rate Contractor employee professionalism and courtesy as "Satisfactory" or "Highly Satisfactory."

The Contractor shall complete a written Corrective Action Report.

Within 24 hrs

Category: Quality, Management Ratings:

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Cooking proficiency 1.3 1.4

Customer satisfaction surveys will indicate that at least 90% of respondents rate food quality as "Satisfactory" or "Highly Satisfactory."

The Contractor shall complete a written Corrective Action Report.

within 24 hrs

Category: Quality, Regulatory Compliance Ratings:

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Meet the staffing requirements – Provide Site Managers & Escorts.

Meet the required employee Experience/Qualifications

1.2.3 3.1 4.7.5 Appx. A Appx. C

Meets 100% Compliance

The Contractor shall complete a written Corrective Action Report.

within 24 hrs.

Contractor shall resolve employee “no-shows” within 2 hours of the shift starting time.

Category: Management, Ratings:

Exceptional Very Good Satisfactory Marginal Unsatisfactory

2.1. QUALITY CONTROL

2.1.1. Contractor Quality Control (QC). The Contractor shall develop and implement procedures to identify and prevent recurrences of defective services. The Contractor shall ensure quality service is maintained throughout the life of the contract and shall prepare and implement a written quality control plan (QCP), which includes identification of the practices and procedures used, such as those in this PWS. The QCP shall reflect the Contractor’s overall approach to quality and internal controls, and procedures for evaluating each of the major service areas (who, method, how often), reporting to the Government, resolving deficiencies, identifying potential improvements, documenting quality control inspections, corrective actions taken, and maintaining quality control documentation. The written QCP shall be submitted to the Contracting Officer for review, feedback, and approval no later than the pre-performance conference and shall include:

2.1.1.1. The quality control (QC) procedures addressing the areas identified in the Service Summary (SS).

2.1.1.2. The Contractor’s process for creating Personnel Improvement Plans (PIPs) for employees who violate the SS of this PWS.

2.1.1.3. A description of the inspection system to cover all services listed on the SS. The description shall include specifics as to the area to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and a submission of a monthly QC schedule to the

COR.

2.1.1.4. A description of the records to be kept for document inspections and for corrective or preventive actions taken.

2.1.1.5. The records of inspections shall be maintained by the Contractor, kept on site and made available to the Government throughout the contract performance period, and for the period after contract completion until the final settlement of any claims under this contract.

2.1.1.6. Performance Management: When the SS is not met, the COR may initiate documentation to the Contractor and the Contracting Officer (CO) via a Performance Action Report (PAR) in the Procurement Integrity Enterprise Environment (PIEE) . Contractor personnel shall adhere to guidelines and directions from Dining Facility management and the Food Service Shift Leader within the scope of this PWS. The Contractor shall be required to rectify any failed service requirements of PWS at no additional cost to the Government and as negotiated by the Contractor and the CO. The Government will investigate complaints from customers and immediately convey those to the Contractor’s Site Manager. The Contractor shall be responsible for initially validating customer complaints. However, the COR may make final determination of validity of customer complaint(s) in cases a customer and the Contractor disagree.

2.2. QUALITY ASSURANCE

2.2.1. Government Quality Assurance.

2.2.1.1. The Government will rely on the Contractor’s quality control program and the performance management approach to assess performance whenever possible. However, the Government reserves the right to perform additional inspections as necessary, utilizing the Government’s Quality Assurance Surveillance Plan (QASP) and the inspection/acceptance provisions in the clause FAR 52.212-4 Contract Terms and Conditions -- Commercial Items.

2.2.1.2. Contractor Quality Control and Customer Feedback. The Contractor shall establish, implement, and maintain a proactive QCP to ensure the requirements of the contract are met. As part of the QCP, the Contractor shall conduct no fewer than 8 customer satisfaction assessments each month using approve methods such as comment cards, electronic service or in-person interviews. A minimum of 90% of responses should rate services as satisfactory or better.

2.3. PERFORMANCE ASSESSMENT

2.3.1. Surveillance. The COR may inspect by watching actual task performance, physically checking the attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. Results of the surveillance inspection become the official Air Force record of the Contractor’s performance.

Deficiencies in performance may be recorded, and the Contractor shall re-perform any unsatisfactory inspection result (defect) IAW the SS remedy timelines. Failing to meet the performance threshold as outlined in the SS for any performance objectives in any 1-month period may result in a warning or letter of concern from the CO or a reduction in the applicable CLIN price. Failing to meet the performance threshold as outlined in the SS of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period, may result in an immediate Progress Meeting with the Multi-Functional Team.

2.3.2. Periodic Progress Meetings. The CO, COR, COR Supervisor, and other Government personnel as appropriate, and the Contractor shall meet once every two weeks to discuss the Contractor’s performance. Discussion may include the following issues: opportunities to improve the contract, proposed contract modifications, unsatisfactory inspections, trends in relation to performance objectives, positive performance, and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into identified trends. The COR may draft the meeting minutes, acquire signatures as deemed appropriate, and distribute them to the applicable DFAC personnel and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Training. Government personnel will provide orientation for the equipment and procedure training for Contractor employees, and the COR will maintain a record of the training. The Contractor must ensure that all employees can perform all required skills at the start of the contract/employment. In addition, Contractor employees shall receive the Government provided briefings listed below.

3.1.1. Food Handler’s Briefing. The Contractor shall ensure that all Contractor employees receive the annual food handler’s briefing. The training course is approximately 1 hour long and will be conducted during shift hours. This brief is required to be accomplished annually. The Contractor is responsible for coordinating attendance/making the Government management aware of new employees and the employees’ start date, all training documentation is required within 30 days from employee start date.

3.1.2. ServSafe Training. The Contractor shall ensure all employees working under this contract complete ServSafe training within 60 days of the employees’ starting date. The Contractor shall ensure site managers complete the ServSafe Managers course within 30 days of the manager’s start date. A maximum of 9 ServSafe Manager training courses will be furnished at Government expense.

This training is approximately 4 hours in length and will be conducted during shift hours. The ServSafe training is required every 3 years, and the ServSafe Managers course is required every 5 years. The Contractor shall coordinate attendance and notify the COR, new employees’ information and start date. The Contractor shall notify the COR and CO when the ServSafe certification needs to be renewed for any employees a minimum of 60 days prior to the training expiration date.

3.1.3. Safety Training. The Government will provide safety, force protection, and fire prevention briefings within 30 days of the employee’s start date.

3.2. Facilities. The Government will provide the necessary workspace for Contractor staff to provide the support outlined in this PWS to include desk space, telephones, and other materials necessary to maintain a training environment.

3.3. Utilities. The Government will provide all utilities in the facility for the Contractor’s use in the performance of tasks outlined in this PWS. The Contractor shall instruct employees in use of utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which includes turning off water faucets or valves after using the required amount.

3.4. Materials. The Government will provide all materials needed for performing any mess attendant or contract cook duties to include food, cleaning products, and cleaning materials. This does not include employee uniforms.

3.5. Equipment. The Government will provide all equipment needed for performing any mess attendant or contract cook duties.

4. GENERAL INFORMATION

4.1. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)/CERTIFICATIONS

4.1.1. Contract Manager. The Contractor shall provide a contract manager who shall direct contract performance and an alternate who shall act for the Contractor when the manager is absent. The Contractor shall designate these individuals in writing to the CO. The contract manager and alternate shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The contract manager and alternate shall be available during business hours, Monday through Friday, except Federal holidays, Bank holidays, or when the Government facility is closed for administrative reasons.

4.1.2. Effective Communication. The Contractor shall provide staff that are able to read, write, speak and understand conversational English. The Contractor’s staff must also know basic math and can count U.S. currency as needed for required scheduled positions. The Contractor shall provide personnel who are legally allowed to work in the United Kingdom and must be able to provide proof of this upon request.

4.1.3. Health Examinations. The Contractor shall provide Health Certificates for their employees prior to performance under this contract, which verify their ability to work in a food service environment IAW FDA Standards. Contractor employees must be physically able to frequently lift objects weighing up to 25 kg., and be able to continually stand, walk, reach, push, pull, and bend for long periods of time. The Contractor shall ensure employees do not carry any type of infectious diseases that could be spread while preparing/serving food. The Contractor shall supply signed correspondence from a certified health care provider within 7 days upon request. The Contractor shall notify the COR regarding any employee food allergies that may interfere with performance.

4.1.4. Conduct. The Contractor employees shall not loiter in any working or patron area.

Contractor employees shall promptly depart from the food service facilities upon completion of their assigned shift. The Contractor shall not employ people to work on this contract if such a person is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor employees shall always conduct themselves in a respectful and professional manner at the discretion of the CO and the COR. Contractor employees engaging in unprofessional or dangerous behavior detrimental to the facility, base, or mission will not be tolerated and the offender will be escorted off the Installation and may be denied future base access. Employees shall refrain from any photography and video recording of aircraft while on the installation.

4.1.5. Employee Breaks. Contractor employees are entitled to break times in accordance with local labor laws. However, breaks are not to occur within 2 hours of the start of their shift and within 1 hour prior to end of their shift. The COR or Dining Facility Manager will coordinate with the site manager to give Contractor personnel breaks. Contractor employees’ breaks and lunch breaks will be staggered so that they do not interfere with efficient food prep, serving or cleaning operations. Refer to Appendix A for-shift times. Contractor employees shall remove aprons and hats prior to going on breaks and wash hands after putting on hats and aprons and prior to returning to workstation. Contractor employees shall ensure their workstations are cleaned and sanitized prior to departing for their breaks.

4.1.6. Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed during break times. Contractor employees shall pay for each item at the established item price to include the Government authorized operational charge and show proof of purchase upon request. All employees are required to maintain receipts for purchased food and be able to produce the receipt upon request. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control.

Contractor employees shall not bring outside food or drink into the kitchen area. Contractor employees shall consume food only during employee designated break times in designated break areas.

4.1.7. Smoking Policy. Contractor employees shall remove aprons and hats prior to leaving the building and only smoke in designated smoking areas. Contractors shall only smoke during designated break times. Upon returning from smoking, Contractor employees shall wash their hands thoroughly before returning to their workstations.

4.1.8. Mobile Device Policy. Contractor employees shall not use their mobile devices in the kitchen or serving areas. Contractor employees may only utilize mobile devices during designated break times.

4.1.9. Cook Uniforms: Cook uniforms shall be standardized and shall be provided by the Contractor. Cook uniforms shall include embroidered white chef’s coats with the Contractor’s company logo and the employee’s name, white or black under-shirts, solid black fire retardant/chef quality trousers (no leggings, cargo pants, or black jeans), black fully-enclosed non-slip safety shoes or boots (no open toe or open heal shoes/sandals, tennis shoes, or shoes without a non-slip sole [crocs and skulls are not authorized footwear]), white or dark blue aprons with company logo (clean/serviceable/without stains), and uniform chef’s hats (baseball caps are not acceptable). Uniforms shall be clean, serviceable, in good repair, free of stains, ironed, neat, and professional appearance.

4.1.10. Mess Attendant Uniforms: Mess attendants shall be standardized and shall be provided by the Contractor. Mess attendant uniforms shall include a black polo shirt with the Contractor’s company logo, black trousers, black fully enclosed non-slip safety shoes or boots (no open toe or open heal shoes/sandals, tennis shoes, or shoes without a non-slip sole [crocs and skulls are not authorized footwear]) and standardized baseball cap with the Contractor’s company logo. Boots or fully enclosed (no crocs or chef skulls authorized) shoes shall be black, steel-toed, non-slip, and suitable for work in a kitchen environment. Uniforms items shall be clean, serviceable, in good repair, free of stains, ironed, neat, and professional in appearance.

4.1.11. Nails. Contractor shall enforce fingernail standards, jewelry, outer clothing, and hygienic practices IAW AFMAN 48-147_IP/ Tri-Service Food Code. Contractor employees handling food shall keep their fingernails trimmed, filed, and maintained so the edges and surfaces are clean, not rough, and do not extend more than ¼ inch beyond the fingertip. Food service employees shall not wear fingernail polish, artificial fingernails, or fingernail jewelry when working with exposed food.

4.1.12. Jewelry is prohibited while preparing food. Food employees may not wear jewelry, including medical information jewelry on their arms and hands. The one exception to this policy is a plain ring such as a wedding band.

4.1.13. Hair Restraints: Hair and beard nets will be provided by the Government. Food employees shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair that are designed and worn to effectively keep their hair and sweat from contacting exposed food.

4.1.14. Phase-In/Phase-Out (Transition) Period. To avoid decreases in productivity and to prevent negative impacts on other services, the Contractor shall on-board personnel during the sixty (60) day phase-in/phase-out periods. During the phase-in period, the Contractor shall familiarize themselves with performance requirements to commence full performance of services on the period of performance start date.

4.2. PERIOD OF PERFORMANCE

4.2.1. From the date of contract award through the duration of 5 years unless changed by the contracting officer.

4.3. PLACE OF PERFORMANCE

• Knights Table Dining Facility on RAF Lakenheath

• Hot Pit Small Site Dining Facility on RAF Lakenheath

• Gateway Dining Facility on RAF Mildenhall

4.4. HOURS OF OPERATION

4.4.1. Hours of Operation. The Contractor shall perform the services required under this contract during the following hours:

4.4.1.1. Normal Hours. The Contractor shall maintain varying shifts to provide facility coverage. Shift times, as listed in Appendix A, are subject to change within a forty-eight (48) hour notice based on mission requirements. The site manager shall replace an employee who is unwell for duty within two (2) hours or management will be requested to cover required duties if necessary. The Contractor shall notify the COR or Dining Facility management team of any Contractor personnel replacements or changes within one (1) hour of call-out.

4.4.1.2. Holidays. The Knight’s Table Dining Facility and the Gateway Dining Facility are open 365 days a year, including all American and British holidays. Increased dining attendance is expected at Thanksgiving (the fourth Thursday in November) and Christmas.

The Government will provide holiday schedules during Thanksgiving and Christmas seasons, as well as other special occasions to the Contractor at least five (5) days before the date of the event.

4.5. MISSION ESSENTIAL

4.5.1. The Contractor must be able to meet the requirements of this PWS 365 days-a-year in accordance with DFARS 237.7602. These services ARE considered Mission Essential and the clause “252.237- 7023, Continuation of Essential Contractor Service and 252.237-7024 Notice of Continuation of Essential Contractor Services” will be included in the contract. The Contractor shall always maintain a Mission Essential Plan as part of this service.

4.5.2. Performance of Services during Crises Declared by the National Command Authority or Overseas Combatant Commander: All services requested in this PWS will be performed as a Mission Essential function. Access to the installation during various FPCONs - Contractors will be assigned a Mission Essential designation IAW requirements contained in AFMAN 31-113 USAFESUM-O 3Mar17 FPCON References and AFMAN 31-3113 USAFESUP-O 3Mar17 Attachment 15 USAFE Access Control Requirements. Contractor access may be granted up to FPCON Delta. Only the installation commander or the unit commander requesting contract support may assign the Mission Essential designation.

4.5.3. In accordance with DFARS 252.237-7024, the offeror shall provide with its offer a written plan describing how it will continue to perform the essential Contractor services listed in Appendix C, Mission Essential Contractor Services, under this PWS, during periods of crisis. The offeror shall–

4.5.4. Identify provisions made for the acquisition of essential personnel and resources, if necessary, for continuity of operations for up to 30 days or until normal operations can be resumed: Address in the plan at a minimum –

4.5.4.1. Challenges associated with maintaining essential Contractor services during an extended event, such as pandemic that occurs in repeated waves;

4.5.4.2. The delays associated with the initiation of the acquisition of essential personnel and resources and their actual availability on site;

4.5.4.3. The components, processes, and requirements for the identification, training, and preparedness of personnel who can relocate to alternate facilities or performing work from home;

4.5.4.4. Any established alert and notification procedures for mobilizing identified “essential Contractor service” personnel; and

4.5.4.5. The approach for communicating expectations to Contractor employees regarding their roles and responsibilities during a crisis.

4.5.4.6. The Mission Essential Contractor Services listed under Appendix C, as determined by the functional commander, must be performed under all circumstances in order to maintain continuity of operations.

4.6. SECURITY REQUIREMENTS

The content and details of security documentation developed and maintained under this contract is and shall remain the property of the U.S. Government.

4.7. BASE ACCESS

4.7.1. Base Pass Requirements. The Contractor shall submit a roster of all employees requiring access to the installation within 5 days of issuance of an agreement/award. The roster shall include the full name, current address, and date of birth of all contract personnel that will require access. Additionally, Contractor employees shall submit their United States Social Security Number (SSN) or National Insurance Number (NI) and passport number, or two other documents (i.e. driver’s license and national insurance number) with corresponding issue and expiration dates. Please note that unescorted base passes take an estimated 90 calendar days to process.

4.7.2. Host Agency Check (HAC) Vetting. All local national Contractor employees must undergo Host Agency Check (HAC) vetting prior to accessing RAF installations. The Contractor shall relay all employee information to the requiring activity’s HAC manager for processing. The Contractor shall complete the required documents and return them to the HAC Manager/COR within five (5) days.

Documents include but are not limited to the following: NAC Cover Sheet; AF Form 2583, Request for Personnel Security Action; USAFE IMT 19, Residency Check for Employment with the United States Air Forces in Europe; Basic Check Verification Record (BCVR); and Ministry of Defense Liaison Office (MODLO) Proforma Packet for Security Clearance. If MODLO Proforma Packet is required (for foreign nationals), Contractor personnel will receive an online application link via the personal email address provided. Contractor employees shall complete the online application for background check within five (5) calendar days of receipt. If Contractor employees do not receive the email within seven

(7) days, they shall notify the HAC manager. This process may take up to eight (8) weeks. During the processing of the background check, the Defense Vetting Agency (DVA) may contact the employee via email, phone or post to request further information. Contractor employees are responsible to stay abreast of DVA email communications (including monitoring of personal inboxes and junk mail folders) in order to respond to the DVA in a timely manner. Approved security clearance is valid for five (5) years. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check. Contractor employees who are U.S. citizens shall complete all required documents except MODLO Proforma Packet. Security clearance will be processed with the FSS Security Manager(s).

4.7.3. Processing. The HAC manager is the initial approval authority who forwards the paperwork to the 48th Security Forces Squadron (SFS) for processing. The HAC manager will receive an email confirmation when 48 SFS submits the documents to MODLO. At that time, the employee may receive a “Red Top” escorted temporary installation pass. Upon completion of MODLO checks, the employee may receive a “Green Top” unescorted installation pass.

4.7.4. Base Pass Return. The Contractor shall return all employee base passes to the CO, COR, or HAC manager if employees are terminated or no longer employed for this contract. If the Contractor cannot return the base pass, the Contractor must report the First and Last Name, Date of Birth, and the reason they are no longer employed to the CO, COR, and HAC manager within three (3) calendar days of termination or leave of absence.

4.7.5. Escort Responsibilities. The Contractor shall be responsible for providing escorts for all employees, subContractors, or visitors necessary to contract performance who do not possess the required access credentials or security passes. Escorts shall ensure that non-cleared personnel are continuously monitored while on Government premises, restricted areas, or any location requiring authorized access. The Contractor shall ensure that escort duties are carried out in accordance with installation security policies, and that escorted individuals do not have unaccompanied access to controlled spaces, equipment, or information.

4.8. OPERATIONAL SECURITY (OPSEC)

4.8.1. The Contractor shall adhere to the following minimum requirements in support of this requirement:

4.8.2. Contractor personnel shall not discuss Government operations in public or over unprotected or unencrypted communications. The Contractor shall only transmit Controlled Unclassified Information (CUI) as directed in this PWS.

4.8.3. The Contractor shall not post to company websites, publications, newsletters, or other media any images, data or information that reveal sensitive Government operations, personnel, equipment, CUI or classified information. When in doubt, the Contractor shall coordinate company press releases related to this contract through the COR and CO.

4.8.4. Because observation of events, operations, physical changes, etc. may reveal National Security

Information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, Contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including social networking sites) any images, data/information, or observed events that reveal sensitive Government operations, personnel, and/or equipment, including, but not limited to:

4.8.4.1. Tactics, techniques, and procedures; production or work schedules; any visible or concealed modifications, upgrades, additions to vessels, aircraft, weapons or equipment;

increases, changes, or decreases in work/deployment frequency or Government personnel, vehicle, vessel, or aircraft movements; specialized equipment orders, deliveries, shipments, etc.

4.8.4.2. The Contractor shall report unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract to the COR and CO.

4.8.5. The Contractor shall remove Government-issued badges, and identification and/or conceal from plain sight when off base. The Contractor shall not leave Government-issued identification in vehicles or unprotected areas. The Contractor shall not duplicate, copy, or loan badges and passes to others. The Contractor shall immediately report lost or stolen identification badges, vehicle passes etc. to the COR, CO, and Installation Security Office.

4.8.6. The Contractor shall practice OPSEC and implement countermeasures to protect critical information (CI) and other sensitive unclassified information, if applicable. Protection of CI shall include the adherence to and execution of countermeasures which the Contractor initiates or as provided by the COR and/or CO, for CI on or related to this PWS. The Contractor shall utilize the Wing OPSEC Policy and Critical Information and Indicators List (CIIL) per 48 FW, 100ARW and 352 SOW directive(s) as applicable, to protect critical but unclassified information.

4.8.7. If Contractor will have access to on-base facilities or other Government facilities for 30 days or longer, such as embedded Contractors or participates in operations, the Contractor must complete applicable training and awareness familiarization.

4.8.7.1. Initial training may be provided by computer-based training, live training, or a combination of both. Live training may be accomplished by an OPSEC coordinator, Wing OPSEC Signature Manager, or POC from the unit requesting the contract. Online training may be accomplished at https://www.cdse.edu/Training/eLearning/GS130/.

4.8.7.2. The Contractor shall ensure all employees with 30 days or longer access to on-base facilities complete OPSEC training before starting performance on this contract.

4.8.7.3. The Contractor must maintain individual training records for compliance purposes and provide training records to the COR and/or CO when requested.

4.8.8. SubContractor Credentials. Contractor employees and subContractor employees shall possess the proper credentials to work in the United Kingdom. Persons later found to be undocumented or at risk of human trafficking will be remanded to the proper authorities. The Contractor shall not receive compensation for delays or expenses incurred in order to comply with the provisions of this PWS.

Furthermore, nothing in this PWS shall excuse the Contractor from proceeding with the contract as required.

4.8.9. Badges. The Contractor shall provide identification badges for their employees. All Contractor personnel shall wear badges while on duty on the Government site. Badges shall identify the individual’s name, company name, and the clear, distinct marking “Contractor.” Size, color, style, etc.

are to be mutually agreed to by Contractor and Government. The Contractor’s identification badge shall not be used as a requirement for installation entry, or for entry into Government-designated controlled or restricted areas.

4.8.10. Property Protection. Property protection for the Government-owned facility where the Contractor’s primary work center is located is the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW AFI 31-101, The Air Force

Installation Security Program and command/local directives. The Contractor shall safeguard all Government-owned equipment and materials in his/her possession or use.

4.9. PHYSICAL SECURITY

The Contractor shall safeguard all Government-owned facilities, equipment, and materials in the Contractor’s possession or used in the day-to-day performance of the contract.

4.10. SERVICE CONTRACT REPORTING

Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for…