Questions and Answers Addendum #2 10.27.23.pdf
PDF 161 KB Posted
- Solicitation number
- BPM040098
- Issued by
- Maryland
About this file
This document is an Addendum #2 to the Request for Proposals (RFP) issued by the Maryland Department of Natural Resources (DNR) for a Park Reservation and Revenue Management System (PRRMS). The RFP seeks a modern, reliable, mobile-enabled, web-based system and customer call center to handle park registrations, reservations, retail transactions, inventory control, and revenue tracking. Key details include: the anticipated go-live date is flexible to avoid the busy season, multiple transaction pricing levels are acceptable, and there is no restriction on the physical location of the system as long as the call center is in Maryland. The RFP requires responding to relevant requirements, and the Prime Contractor has discretion in hiring MBE subcontractors as long as the 7% MBE requirement is met. Questions will be accepted until November 10, 2023.
Regarding pricing, the current system's details cannot be discussed. DNR IT will be involved for security and other issues but will not participate in software development and implementation. Physical RFP copies are no longer required, and all responses must be submitted through the eMMA system.
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ADDENDUM #2 – eMMA# -BPM040098
MARYLAND STATE PARK RESERVATION AND REVENUE
MANAGEMENT SYSTEM RFP
October 26, 2023, Pre-Bid Q& A
1. Q: What is the anticipated go live/start date for this contract.
A: The go live/start date will be determined after award of the contract. MPS would like to avoid transitioning to a new system during our busy season April – October.
2. Q: Can different transaction pricing levels be accepted?
A: Yes – The Department would be open to multiple transaction pricing
3. Q: What company’s solution demos had the DNR seen before the release of this RFP?
A: None
4. Q: Do you currently have a system in place?
A: Yes
5. Q: Is there a restriction that, it must be in the US mainland?
A: The call center must be in the State of Maryland and other staff within the United States.
6 Q: Do vendors need to respond to all requirements in the RFP (ie:
Sec two and Sec three)
A: Respond to requirements, adding information to align with goals
7. Q: Will there be a place where I can find a list of the Prime Contractors who will be bidding?
A: Discretion of hiring MBE is up to the Contractor. DNR will forward any proposals that an MBE submits for this project to the Winning Prime Contractor; however, the Prime has the sole discretion in hiring the MBE. DNR only requires that the Prime meets the 7% MBE requirement for this project.
8. Q: How old is DNR’s existing system and what are some examples of functional deficiencies in the current system that the Agency is looking to improve?
A: DNR will not discuss items on current contractor
9. Q: How large is the IT team and what level of participation/involvement does DNR IT expect from their team? Is DNR hands off or involved?
A: DNR IT is involved as far as security and other issues but will be hands off with software development and implementation.
10. Q: How long can questions be asked?
A: Questions will be accepted until Nov 10, 2023, at 5:00 p.m.
(Eastern Time)
11. Q: Can you confirm CAMIS is the current system?
A: DNR cannot discuss current contractor information
12. Q: Please confirm if physical copies of the RFP are no longer needed
A: Yes – all RFP responses will be accepted only on eMMA If you have difficulties uploading your submission in eMMA, please contact eMMA directly at emma.helpdesk@maryland.gov mailto:emma.helpdesk@maryland.gov
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