RFP QandA num_1_v1_1.pdf

Questions and Answers for the Connections II RFP

Page 1 QTA010ABA0023 July 22, 2010

# RFP Section Redacted Question Redacted Answer 1 L.22.4.2(a) Is the inclusion of subcontractor agreements in both

Vol. 2 and Vol. 3 a redundant requirement?

No. This is not a redundant requirement.

L.22.3.2

Are the contract agreements between prime offeror and subcontractors to be considered exceptions to the 25-page limit on Vol. 2 as indicated in Sec. L.20 page L-7?

Yes, they are exceptions to the page limit. Section L will be amended to reflect this.

L.22.4.2(a)

Are the proposed subcontractor agreements to be considered exceptions to the 50-page limit on Vol. 3 as indicated in Sec. L.20 page L-7?

J.4

In light of the language in J.4 that reads “Sample task orders for the purpose of offeror evaluation are located at the attachment to this RFP section”, can the Government please confirm that none of the four sample tasks will be awarded as part of or in conjunction with the award of the IDIQ contracts?

None of the four sample tasks will be awarded as part of or in conjunction with the award of the Connections II contract.

However, equipment items proposed and priced under the Sample Task Orders will form the initial Equipment Catalog for offerors who receive a Connections II contract award.

B.1.1 F.1 F.6

Section B.1.1, Pricing of Orders, states that, “All orders under this contract shall be priced FOB Origin IAW the price tables of this section.” Section F.1 contains FAR Clauses 52.247-34 FOB Destination and 52.247-35 FOB Destination with Consignees Premises and Section F.6 states: “The contractor shall ship all deliverables FOB destination with all shipping and transportation costs prepaid.” Please clarify if orders are to be priced FOB Origin or FOB Destination. If FOB Origin, please include the appropriate FAR clauses.

Equipment items ordered under the contract will be priced FOB Origin. The RFP will be amended to include the appropriate FAR clauses for FOB Origin.

B.1.1 B.3

B.3.4 J.4

In Section B.1.1, Pricing of Orders, offerors shall propose fixed prices for all equipment required to perform each of the sample task orders as described in Section J.4.

For the equipment identified, are offerors required to provide all the price types from Table B-8 (Section B.3.4) or only the purchase price?

Are offerors required to provide only installation prices or all the equipment service prices?

Should the pricing submission include Product Description Tables or will that be populated post award?

Please see the amended RFP Section B, Section B.3.4

Page 2 QTA010ABA0023 July 22, 2010

Sec J Attachment 1, 1.b

C.1.3

Section C.1.3, Operational Scope, states that: “The direct provision of network services, such as services that provide transport and access to and between customer sites, such as those provided by Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers, Wireless Telephone Carriers, Interexchange Carriers, Satellite Providers, or Internet Service Providers are out of scope.”

Please clarify the intended contractor scope of work for the Section J, Attachment 1, Communications and Networking Solutions Sample Task Order and the following requirement in Section 1.b: “The contractor shall assist the agency in ordering services under Networx by providing design, configuration, and quantities information for services between the main location, the remote offices, and the backup site.”

The direct sale of telecommunications services (i.e., transport and access to and between customer sites) from a Connections II vendor is out of scope. Analysis, design, ordering assistance, transition, integration, and administration of telecommunications services are within the scope of Connections II.

4.b direct provision of network services, such as services that provide transport and access to and between customer sites, such as those provided by Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers, Wireless Telephone Carriers, Interexchange Carriers, Satellite Providers, or Internet Service Providers are out of scope.”

Please clarify the intended contractor scope of work for the Section J, Attachment 1, Communications and Networking Solutions Sample Task Order and the following requirement in Section 4.b: “The contractor shall provide information for connectivity between the various sites using Networx in sufficient detail for the agency to order the service. The contractor shall justify and validate their selection of services. The contractor shall provide Networx contract prices for the various services.”

The direct sale of telecommunications services (i.e., transport and access to and between customer sites) from a Connections II vendor is out of scope. Analysis, design, ordering assistance, transition, integration, and administration of telecommunications services are within the scope of Connections II. .

9 Sec J Please clarify if the scope of the Building/Campus Scope is limited to end users on the first floor as stated in Task

Page 3 QTA010ABA0023 July 22, 2010

Attachment 1, 2 & 3 Facility Preparation Sample Task Order includes the connectivity between the Telecommunications Rooms (TRs) and the end user locations on the first and second floors, or if the contractor is being asked to limit the scope to the connectivity between the TRs and the end user locations on the first floor that are associated with a breakout box under the raised floor.

Order.

1.a direct provision of network services, such as services that provide transport and access to and between customer sites, such as those provided by Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers, Wireless Telephone Carriers, Interexchange Carriers, Satellite Providers, or Internet Service Providers are out of scope.”

Please clarify the intended contractor scope of work for the Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order for the following requirement in Section 1.a: “The contractor‟s task is to write a proposal to assume total control and responsibility for the operations, administration and maintenance support of all voice communications systems throughout a large government agency with offices throughout the contiguous 48 states. The contractor will be responsible for the total communications infrastructure, including all circuits, and provide support throughout the lifecycle. In addition, the contractor will manage existing voice communications accounts and provide billing support.”

The direct sale of telecommunications services (i.e., transport and access to and between customer sites) from a Connections II vendor is out of scope. Analysis, design, ordering assistance, transition, integration, and administration

2.b

Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, Section 2.b states: “The government‟s trouble ticket and service request processes (Remedy) are Government Furnished Equipment (GFE)”. What version of Remedy is in use?

The Remedy software package is provided as GFE is at the current version (ver 7.1).

12 Sec J Attachment 1, Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, Section

Help desk and NOC location is not prescribed.

Page 4 QTA010ABA0023 July 22, 2010

2.f 2.f states: “The government does not require staff on site for help desk and NOC (if applicable).” Please clarify if this means that the can be located at the contractor‟s site.

Attachment 1, 3

For Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, Section 3, which states that equipment manufacturer, type, model, and configuration are drivers for recurring OA&M, please provide a list of equipment for each of the locations or a list of assumptions about the equipment. Also, for each device, please specify whether the device is covered by the manufacturer‟s warranty or any other maintenance contract. Please indicate the age of this equipment as this is also a driver for OA&M.

The Government expects the offeror, based on their corporate experience, to propose a competitive solution applying industry best practices and using equipment and resources best suited for the scope of the OA&M task requirements. Equipment specifics are not available. Assumptions should be made by the offeror in establishing the basis for their proposed solution.

Attachment 1, 3

The table in Section 3 of Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, presents data for Service Orders and Trouble Tickets.

Are all requests for service received by telephone, or is the web interface currently being used to enter requests?

What is the percentage of requests received by each method?

Does the help desk receive other calls? If so, what is the average number of calls per month and the average length of those calls?

Please confirm that the government intends to treat all trouble calls on a First In, First Out basis.

Service requests are received by telephone.

The task order provides average call volumes for the activities to be performed.

3.a.iii direct provision of network services, such as services that provide transport and access to and between customer sites, such as those provided by Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers, Wireless Telephone Carriers, Interexchange

The direct sale of telecommunications services (i.e., transport and access to and between customer sites) from a Connections II vendor is out of scope. Analysis, design, ordering assistance, transition, integration, and administration

Page 5 QTA010ABA0023 July 22, 2010

Carriers, Satellite Providers, or Internet Service Providers are out of scope.”

For the Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, please clarify the contractor scope of work for the following requirement in Section 3.a.iii: “Transition of all voice circuitry, accounts, lines and other infrastructure from the existing OA&M contractor.”

3.c.i

Section J, Attachment 1, Operations, Administration, and Management (OA&M) Sample Task Order, Section 3.c.i states: “The OA&M Contractor shall provide staffed help desk support five days a week, for twelve hours a day with toll-free telephone support during off-hours.”

Please explain the type of support to be provided during off hours.

During off-hours periods, agency users should be able to report a communications problem via a toll free call to someone that will take the specifics of the issue, generate a trouble ticket initiating the trouble resolution process.

L.19

Since the GSA plans use PPIRS as one source to verify past performance, will GSA allow us to submit a Past Performance reference where a recent and comprehensive CPAR resides in the PPIRS, but the client is not willing to complete any questionnaires?

No. We expect offerors to send the questionnaires to their references and then have them submit answers back to GSA.

GSA reserves the right to contact references.

L.20, Table L-2

Please verify if the 50 page count for the Sample Tasks is for the entire volume or if 50 pages is the limit for each of the four task orders.

50 pages is the volume limit (inclusive of all 4 sample tasks).

19 L.20, Table L-2

Are the Work Breakdown Structures included in the page count for the Sample Tasks?

Yes.

L.22.2 (4)(1)

(a)

Is there a required WBS sub-level? WBS detail is not prescribed.

L.22.3

Please remove the copies of the contract agreements between prime offerors and subcontractors from the 25-page limit for Volume 2.

L.22.5

As described in Sections L.22.3 and L.22.5, the Volume 2, Corporate Experience, and Volume 4, Past Performance, requirements are somewhat duplicative.

Will GSA allow us to cite the same references/contract

Yes. References can be utilized more than once – but must appear in their respective volumes.

Page 6 QTA010ABA0023 July 22, 2010 work in both volumes? For example, if our work on ABC contract applies to Solution Types 1-4, will GSA allow us to describe that work in Volume 2 and then reference that same work in Volume 4?

L.22.4 (2)(a)

In Section L.22.4, proposed subcontracting agreements shall be provided in the offeror‟s proposal. Please remove the copies of the subcontract agreements from the 50-page count limit for Volume 3. How does this requirement differ from the request to include copies of the contract agreements between prime offerors and subcontractors in Volume 2?

Yes, they are exceptions to the page limit. Providing subcontracting agreements will only reside in Volume 2.

Section L will be amended to reflect this.

L.22.4

(2)(f&g)

In Section L.22.4, the Supply Chain Risk Management Plan and Sustainable Equipment, Services, and Solutions plan are designated appendices to the Management Plan. Please remove these requirements from the 50-page count limit for Volume 3.

Yes, they are exceptions to the page limit. Section L will be amended to reflect this.

25 L.22.4 (4)

In Section L.22.4, please remove the Subcontracting Plan requirement for large business from the 50-page count limit for Volume 3.

Yes, it is an exception to the page limit. Section L will be

In Section L.22.5, if we can provide a reference that addresses more than one Solution Type, will one questionnaire per reference suffice (as opposed to one questionnaire per Solution Type)? For example, if we reference ABC contract, and that contract includes work on all four Solution Types, will the GSA accept one questionnaire (as opposed to four) from the ABC Customer/Agency?

A reference addressing more than one solution type is acceptable.

For each of the four Connections solution types above, the offeror must submit at least two (2) and no more than three (3) past performance references…..”

Does “offeror” mean only the prime contractors past performance must be submitted or can the past performance of subcontractor team members also be submitted?

See L.22.3

28 Sec J Sample Task 2 – Building/Campus Facility Assumptions should be made by the offeror in establishing the

Page 7 QTA010ABA0023 July 22, 2010

Attachment 1, page J-59 Preparation Is the cable to be Plenum or Non-Plenum?

basis for their proposed solution.

29 Section J.4:

Sample Task Order #2 –

Building/Campus Facility

Preparation

Is the space under the raised floor considered an air return, “plenum”, environment?

Assumptions should be made by the offeror in establishing the basis for their proposed solution.

page J-59

Sample Task 2 – Building/Campus Facility Preparation

Are there scale drawings available or will the client provide an average length of cable to bid – without scale we cannot determine the out of limits outlet cable runs.

Scale drawings are provided as part of the RFP. The note “Not to Scale” refers only to the width shown for the cable trays.

page J-59

Sample Task 2 – Building/Campus Facility Preparation Comments on the Drawings include additional work such as the installation of Plywood while the Sample Task Order Scope of Work specifically does not include these efforts.

Scope of work is specified in Sample Task‟s SOW.

page J-59

Sample Task 2 – Building/Campus Facility Preparation

There are outlet locations on the second floor but the Scope specifically tasks just connectivity to users on the first floor.

Are we to omit 2 nd floor requirements?

Scope of work is specified in Sample Task‟s SOW. See answer to #9.

page J-59

Sample Task 2 – Building/Campus Facility Preparation

Client states Gigabit Ethernet capability to the user location with the potential of two appliances at the user location.

Does the client want two separate cables and outlets for each user or do they want a single cable with a

Scope of work is specified in Sample Task‟s SOW. Vendor‟s proposed solution is not prescribed. Any assumptions made by offeror that supports proposed solution need to be documented.

Page 8 QTA010ABA0023 July 22, 2010 splitter?

page J-59

Sample Task 2 – Building/Campus Facility Preparation What type of construction is the building made up of by floor– concrete, block, wall board, and other partitions?

This information is required to assess the potential for wireless and the number of wireless access points required/determined coverage based on building construction.

Scope of work is specified in Sample Task‟s SOW. Vendor‟s proposed solution is not prescribed. Any assumptions made by offeror that supports proposed solution need to be documented.

35 Sec J Attachment 1, page J-59

Sample Task 2 – Building/Campus Facility Preparation For cables to be terminated in the Racks in the TRs, does the client want the cables from the user locations, assuming 2 appliances per user, to be segregated on separate racks?

Scope of work is specified in Sample Task‟s SOW. Vendor‟s proposed solution is not prescribed. Any assumptions made by page J-59

Sample Task 2 – Building/Campus Facility Preparation Can the cable runs to the user locations be Fiber, as this also provides Gigabit Ethernet capability? If yes, what is the client appliance loss budget in order to assess the viability of homeruns to user locations rather than utilization of Breakout Boxes?

Does the client wish to have cables, regardless of type media, terminated on Patch Panels in the TR to facilitate MAC work? If yes, does the client want patch cords included in the Sample task?

Scope of work is specified in Sample Task‟s SOW. Vendor‟s proposed solution is not prescribed. Any assumptions made by

L.20, General Proposal Instructions

Table L-2 Component Page Counts (Volume 2, page limit 25)

Volume 2: Corporate Experience

Corporate Experience volume requires “contract agreement” between prime offeror and subcontractor must be submitted to verify availability and commitment of

Page 9 QTA010ABA0023 July 22, 2010 subcontractor resources.

Will GSA allow the offeror to include the contract agreements of its subcontractors as an appendix to Volume 2, excluded from the page limit of 25? If not, can we submit only the signature page and offer the balance of the agreement available for review at your request?

L.20, 4

Font

Please clarify statement, “Reference to the RFP requirements, heading and title (e.g.

C.3.3 Supply Chain Management), are to be embedded in the proposal may be as small as 8 point font, with no reduction.”

Is it your intent for the offeror to respond to every paragraph and subparagraph of Section C and include the paragraph numbers/titles in our response in our paragraph headings or subparagraphs?

Font size is a requirement when RFP references are utilized.

Sec I

In the solicitation, the FAR clause no 52.230-2 is included by reference concerning cost accounting standards. As prescribed in 30.201-4(a), insert the following clause: COST ACCOUNTING STANDARDS

(OCT 2008)

(a) Unless the contract is exempt under 48 CFR 9903.201-1 and 9903.201-2, the provisions of 48 CFR Part 9903 are incorporated herein by reference and the Contractor, in connection with this contract, shall-""

Based on the above, is the interpretation correct that the prime contractor is exempt from the CAS requirements if it is a small business?

Yes.

L.22.4.4 H.5

As a small business under NAICS 517110, and in accordance with FAR 52.219-9 and GSAM 552.219- 71, can the Government please confirm that there is no requirement for a small business to submit:

Correct. There is no requirement for a certified small business proposing as a prime offeror to submit the referenced small business plans.

Page 10 QTA010ABA0023 July 22, 2010

I.2 J.3 a Small Business Subcontracting Plan, a Small Business Participation Plan, or their commercial/Master Subcontracting Plan with their proposal for Connections II?

For Volume 2, in the case where the offeror has formed a team composed of a large number of partners (subcontractors), does the Government require a single, representative, „model‟ subcontract agreement, or copies of signed teaming agreements between the prime offeror and each of the prime offeror‟s partners (subs)?

Copies of signed contract agreements between the prime offeror and subcontractors are required as specified in L.22.3.

42 L.22.4.2(a) For Volume 3, in the case where the offeror has formed a team composed of a large number of partners (subcontractors), does the Government require a single, representative, „model‟ subcontractor agreement, or copies of signed teaming agreements between the prime offeror and each of the prime offeror‟s partners (subs)?

Providing subcontracting agreements will only reside in Volume 2. Section L will be amended to reflect this.

I viewed all the attachments posted on FBO and was able to find a listing of the Mandatory Labor Categories but little as it relates to materials.

Is there not a list of Telecommunications Equipment and products to include preferred manufacturer / part number and or a general description of each item?

No there is not. Equipment items proposed and priced under the Sample Task Orders will form the initial Equipment Catalog for offerors who receive a Connections II contract award.

Sec I

Clause 52.225-1 “Buy American Act – Supplies” – Per FAR 25.1101 – Acquisition of Supplies given the potential for the contract value to exceed $203,000, would the government consider replacing with the Trade Agreements clause 52.225-5?

Section I and K are amended to reflect clauses concerning “Buy American Act- Supplies” and the “Trade Agreements” clause.

Attachment 1

The *.DWG files do not contain the x-ref files that allow the CAD Drawings to be viewed.

The reference files requested (a-grida.dwg & afp01.dwb) can be ignored in order to do various operations including distance measurements. When the message comes up mentioning the absence of the reference files, select “Ignore unresolved references and continue”.

Section L. 20

Would the Government please exclude the Annual Report and Form 527 from the Page Margin, Font, and

Only Form 527 is required in the format specified per the provided URL link. The offeror‟s most recent financial

Page 11 QTA010ABA0023 July 22, 2010

Spacing Requirements?

statements and Annual Report do not have to be provided in the format specified. Section L.22.6, 3 (a) & (h) will be amended.

Section L.20.4

Proposal Instructions, Font. Are Tables included (with charts and figures) in the "66 percent of full size" exception?

Yes. Section L.20.4 will be amended so that tables, charts, and figures will be 8 point Arial font.

48 Section L.22.3 Corporate Experience. The Government requires submission of contract agreements if the Offeror provides experience references from team members.

Where should these agreements be placed and are they excluded from the Volume 2 page count?

Yes, they are exceptions to the page limit. Providing subcontracting agreements will only reside in Volume 2.

49 L20 Table L-2 Are the Draft Marketing Plan, the Draft SCRM Plan and the Draft Sustainable Equipment and Services Plan excluded from the page count for the management volume?

The Draft Marketing Plan is a part of the Management Volume page count. The Draft SCRM Plan and the Draft Sustainable Equipment and Services Plan are excluded from the page count. Section L will be amended to reflect this.

50 L-20, page l8 Would the government consider altering page margins to 1 inch top and bottom?

No.

Section J, Sample Task 1

Page J-54

A: Is the contractor responsible for the provisioning of the WAN links on the MPLS clouds?

B: What is the PoE standard supported by the switches? IEEE 802.3af-2003 PoE standard (ratified

June, 2003) provides up to 15.4 W, IEEE 802.3at-2009

PoE standard, also known as PoE+ or PoE plus (ratified

September 11, 2009), provides up to 25.5 W?

C: Are the phones required to support

10/100/1000BASE-T Ethernet network from IEEE

802.3af PoE switch? (Ref J-54, 2 , b)

D: Can you please provide additional information about the backup site requirements and operation in the event of a failure of the main office building?

A. Please refer to Sample Task Order for Communications and Networking Solutions, Requirements.

B. IEEE 802.3af PoE.

C. Yes, the phones support IEEE 802.3af Class 3 power and support 10/100/1000 Ethernet connection.

D. The backup requirements are specified in the task order.

52 Section J, Sample Task 2

Page J-59

Can you provide additional details on the type of connectivity required between the TR (Telecom rooms ) and the NOC (Network Operation Center)? i.e. Number of fiber strands terminated for present and future

Refer to the Sample Task Order Building/Campus Facility Preparation scope.

Page 12 QTA010ABA0023 July 22, 2010 requirements?

53 Section L, Section J

Is there a maximum file size that the Government‟s portal will accept for proposal submission documents?

If so, will the Government allow alternate file types

(e.g., PDF) to allow offerors to transmit larger files?”

Yes, there is a maximum total size limit of 100M for an offeror‟s upload of their proposal into the portal (which can be one file or multiple files).

Section L specifies the file types required for proposal submission.

54 Section L, Page L-8, para

2: Fold-out page

Are 10 hard copies of the proposal required in addition to electronic submission?

No. Section L will be amended to reflect this.

Section J, Sample Tasks

Will the sample tasks be awarded to any offeror at the time of contract award or are they for proposal evaluation only?

None of the four sample tasks will be awarded as part of or in conjunction with the award of the Connections II contract.

However, equipment items proposed and priced under the Sample Task Orders will form the initial Equipment Catalog for offerors who receive a Connections II contract award.

56 Section B Reference B.1.2

Do all individual items of equipment proposed have to be priced in the three types (purchase, refurbish, cancellation)?

57 Section B Reference B.1.2

Do all individual items of equipment service proposed have to be priced in the four types (installation, deinstallation, maintenance, warranty)?

58 Section B Reference B.1.3

Please confirm that the GSA Associated Government

Fee (AGF) should not be included in the prices in our proposal.

Correct. GSA‟s AGF will be added to vendor prices AFTER contract award.

59 Please confirm that equipment and/or equipment services that are not included in the pricing of the sample tasks and are required for future task order performance will be proposed by offerors in their task order proposal in response to a TOR.

Correct.

60 Section I FAR clause 52.215-10 should be deleted based on adequate price competition.

No. The clause will remain in effect.

Section I, clause I.7, paragraph

(d)

The last sentence states the Contractor is not required to make any deliveries under the contract after 60 months following the expiration of the basis contract ordering period (month 48). Please confirm if the option

Correct.

Page 13 QTA010ABA0023 July 22, 2010 year(s) is(are) exercised, this 60 month limit is extended to the end of the option year(s).

62 May offerors propose GSA Schedule rates for the labor category pricing?

How price strategies are developed and submitted are the responsibility of the offeror.

63 The Business Volume (Volume 5) has a maximum page limit of 50 pages. The information required to be included in this volume, particularly as part of the offeror‟s responsibility determination (L.22.6, 3.h) includes a copy of its most recent annual report and an annual report for its subcontractors that are expected to perform 20% of the contract work or receive 20% of the contract revenue. One annual report will exceed the maximum limit of 50 pages. Can the page count for

Volume 5 be increased or copies of the annual report be excluded from the page count?

No, we will not increase the page count. But the annual report is an exception to the page limit. Section L will be amended to reflect this.

64 Section L L.22.7, c

This paragraph states that labor pricing shall be provided for all mandatory labor categories listed in table J-1 for work to be performed in contractor facilities

(off-site), customer facilities (on-site), and for security clearances. Does this mean the Government is expecting to receive separate labor rates for security clearances for both on-site and off-site, for a total of four sets of rates (on-site, off-site, on-site with security clearances, off-site with security clearances)?

Yes the offeror shall propose the following labor price types:

Hourly Offsite, Normal Business Day

Hourly Onsite, Normal Business Day, Hourly Top Secret – TS/SCI, Offsite, Normal Business Day

Hourly Top Secret – TS/SCI, Onsite, Normal Business Day

65 Section L L.22.4.2.c

Should the Marketing Plan be included as an Appendix to the Management Volume and does it count against the 50 Page Count?

The Draft Marketing Plan is a part of the Management Volume page count.

66 Section L L.22.4.2.f

Does the Supply Chain Risk Management Plan count against the 50 Page Count for the Management

Volume?

The Draft SCRM Plan is excluded from the page count.

67 Section L L.22.4.2.g

Does the Sustainable Equipment, Services and

Solutions Plan count against the 50 Page Count for the

Management Volume?

The Draft Sustainable Equipment and Services Plan is excluded from the page count. Section L will be amended to reflect this.

Page 14 QTA010ABA0023 July 22, 2010

68 Section L

L.22.4.4 Does the Subcontracting Plan count against the 50

Page Count for the Management Volume?

Yes, it is an exception to the page limit. Section L will be amended to reflect this.

69 Section J OA&M Sample

Task Order Sec.

4.d.i, 4.d.ii, 4.e.iii, 4.e.vi

Is there currently a web-accessible management system in place that provides the level of reports required to manage the network and which contains the

Government billing schedules? If so, who operates and manages this system and what platform is it running on?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented.

70 Section J OA&M Sample

Task Order Sec.

4.e.vii

If the answer to the last question is either no or that this system would not be made available to the contractor that would be „awarded‟ this sample TO, how many trunks and user seats are to be supported?

Will the Customer rate tables be provided?

Can the system be provided under a 3rd party service bureau or does the Government plan on purchasing their own system?

Are there any Call Detail Recording (CDR) storage buffer boxes on location at present?

Are these Government owned and if so what manufacturer and model are they?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented.

71 Section J OA&M Sample

Task Order Sec.

4.c

If the telephony systems are interfacing to a data network for applications like IP telephone support, if there is an issue detected with the data network, what is the procedure for opening a service ticket to provide to the support organization for the data network?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented

72 Section J OA&M Sample

Task Order Sec.

4.a.vi

Can the government please clarify if the incumbent has an infrastructure scheme in place?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented

73 Section J OA&M Sample

Task Order Sec.

4.b.i

Can the Government please provide copies of the negotiated SLAs of other contractors or service providers?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented

74 Section J OA&M Sample

Task Order Sec.

1.a

Can the Government please provide the name of the agency the sample task would be for and the location of the current OA&M center that is performing the work today?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented

Page 15 QTA010ABA0023 July 22, 2010

75 Section J

OA&M Sample Task Order Sec.

4.d.i and 4.e

Other than the data management requirements defined in these sections, are there data infrastructure requirements to support?

Scope of work is specified in Sample Task‟s SOW. Any assumptions made by offeror that supports proposed solution need to be documented

76 Section G G.13

Solicitation indicates AGF is 1.5%. Please confirm this is correct and AGF is not to be included in Labor or Product prices.

Correct. GSA‟s AGF will be added to vendor prices AFTER contract award.

77 Section H The information provided in section H.17.1 “On-Site Task Order Related Services (Government Facilities)” seems to conflict with the heading/title of the section.

Please clarify

Correct. Section H.17.1 title will be amended to reflect the intent of the paragraph.

78 Section L L.20

Volume 5, Business has a page limit of 50. Will the Government allow any supporting documentation to be excluded from the page limitation to accommodate the annual report and other supporting documentation?

No.

79 Section L Volume 1, Sample Tasks has a page limit of 50. The existing page limit does not provide the offeror the opportunity to prepare a complete response that fulfills the requirements of each sample task. Will the Government consider increasing the page limit to 100 pages for Volume 1?

The page count for Volume 1 will be increased to 60 pages.

Section L will be amended to reflect this change.

80 Section L L-8, 4 - Font

Please clarify if the offeror can use 10 point Arial in tables.

Yes. Section L.20.4 will be amended so that tables, charts, and figures will be 8 point arial font.

81 May a contractor submit a bid on only one solution area, or does the contractor have to submit a bid on all four areas?

You must bid all four solution areas to be compliant.