TMIS_RFP_Inclusive_of_Amendment_2.pdf

Standard Form 1449 (Rev 3 2011) Prescribed by GSA – FAR (48) 53.21

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

2. CONTRACT NUMBER

3.AWARD/EFFECTIVE DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

RFP No.

QMAC-CY-140001-N

6. SOLICITATION ISSUE DATE

August 29, 2014

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Rebecca Koses Contracting Officer

b. TELEPHONE NUMBER

571-436-6253

8. OFFER DUE DATE

September 29, 2014

LOCAL TIME

4:30 PM Eastern time

9. ISSUED BY

CODE QMACB

10. THIS ACQUISITION IS 11. DELIVERY FOR

FOB DESTINATION

UNLESS

12. DISCOUNT

TERMS

General Services Administration Federal Acquisition Service Travel Acquisition Support Division 1800 F Street, NW Washington, DC 20405

[ X ] UNRESTRICTED

[ ] SET ASIDE % FOR

BLOCK IS MARKED

[X] SEE SCHEDULE

[ ] SMALL BUSINESS

[ ] SMALL DISADV

BUSINESS

13a. THIS CONTRACT IS Not RATED ORDER

UNDER DPAS (15 CFR 700)

[ ] 8(A)

NAICS: 518210,

13b. RATING

14. METHOD OF SOLICITATION

SIZE STANDARD: $30

Million

[ ] RFQ [ ] IFB [ X ] RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

See schedule Same as Block 9

17a. CONTRACTOR

OFFEROR

FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

CODE6BCP

GSA Finance Center Financial Operations & Disbursement Division P.O Box 419279 Kansas City, MO 64141 Telephone: (816) 926-7287

[ ] 17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS

BLOCK BELOW IS CHECKED [ ]

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 21.

QUANTITY

22.

UNIT

23.

UNIT PRICE (S$)

24.

AMOUNT (S$)

See Schedule of Prices in Section B

ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

[X] 27a. SOLICITATION INCORPORATES BY REF. FAR 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA [ X ] ARE [ ]ARE NOT ATTACHED.

[ ] 27b. CONTRACT/PURCHASE ORDER INCORPORATES FAR 52.212-4 and FAR 52.212-5 BY REFERENCE. ADDENDA [ ] ARE [ ] ARE NOT ATTACHED.

[X] 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

AN ELECTRONIC COPY TO ISSUING OFFICE. CONTRACTOR AGREES TO

FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED

ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND

CONDITIONS SPECIFIED HEREIN.

[ ] 29. AWARD OF CONTRACT: REFERENCE OFFER DATED ______ .

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS

OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO

ITEMS: ____________.

30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR

PRINT)

30c. DATE

SIGNED

31b. NAME OF CONTRACTING OFFICER (TYPE OR

PRINT)

Rebecca Koses Rebecca. Koses@gsa.gov (703) 605-5606

31c. DATE SIGNED mailto:Rebecca.%20Koses@gsa.gov

QMAC-CY-140001-N

Table of Contents SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS ...................................................................... i

PART I – THE SCHEDULE

SECTION A – GENERAL CONTRACT/AWARD INFORMATION

A.1 FAR 52.216-1 TYPE OF CONTRACT (APR 1984)

A.2 GUARANTEED MINIMUM

A.3 MAXIMUM CONTRACT VALUE

SECTION B -- SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 CONTRACT LINE ITEM NUMBER (CLIN) DEFINITIONS

B.2 CONTRACT PRICE

B.2.1 CLINS 0001 – 0012

B.2.2 CLINS 0013 – 0015

SECTION C -- DESCRIPTION: STATEMENT OF WORK (SOW)

C.1 BACKGROUND

C.1.1 GENERAL REQUIREMENT

C.2 PURPOSE

C.3 SCOPE

C.4 REQUIREMENTS

C.4.1 BASIC CAPABILITIES REQUIREMENTS

C.4.1.1 BASIC CAPABILITIES OBJECTIVES

C.4.2 USER PERMISSIONS AND ACCESS REQUIREMENTS

C.4.2.1 USER PERMISSIONS AND ACCESS OBJECTIVES

C.4.3 SYSTEM ADMINISTRATION REQUIREMENTS

C.4.4 SYSTEM ADMINISTRATION OBJECTIVES

C.4.5 TECHNOLOGY CAPABILITIES AND CHARACTERISTICS REQUIREMENTS

C.4.5.1 TECHNOLOGY CAPABILITIES AND CHARACTERISTICS OBJECTIVES

C.4.6 ELECTRONIC AND INFORMATION TECHNOLOGY

ACCESSIBILITY REQUIREMENTS

C.4.6.1 ACCESSIBILITY REQUIREMENTS

C.4.6.2 ACCESSIBILITY OBJECTIVES

C.4.7 DATA REQUIREMENTS

C.4.7.1 DATA OBJECTIVES

C.4.8 DATA EXCHANGE SUPPORT REQUIREMENTS

C.4.8.1 DATA EXCHANGE SUPPORT OBJECTIVES

C.4.9 QUERIES AND REPORTS REQUIREMENTS

C.4.9.1 QUERIES AND REPORTS OBJECTIVES

C.4.10 CUSTOMER SUPPORT REQUIREMENTS

C.4.10.1 CUSTOMER SUPPORT OBJECTIVES

C.4.11 RECORDS RETENTION AND ARCHIVING REQUIREMENTS

C.4.11.1 RECORDS RETENTION AND ARCHIVING OBJECTIVES

C.4.12 RESERVED

C.4.13 CHARGE CARD MATCH-BACK REQUIREMENTS

C.4.13.1 CHARGE CARD MATCH-BACK OBJECTIVES

C.4.14 TMIS 2.0 OPTIONAL CLINS – SERVICE OBJECTIVES

C.5 KEY PERSONNEL

C.6 SECURITY REQUIREMENTS

C.6.1 TMIS 2.0 SECURITY

C.6.2 CERTIFICATION OF SYSTEM

C.6.3 AUTHORIZATION OF SYSTEM

C.6.4 REPORTING AND CONTINUOUS MONITORING

C.6.5 PRIVACY ACT OF 1974

C.6.5.1 PRIVACY ACT STATEMENT

C.6.6 BACKGROUND INVESTIGATIONS

C.6.7 DELIVERABLES TO BE PROVIDED TO THE GSA

COR/ISSO/ISSM QUARTERLY

C.6.8 DELIVERABLES TO BE PROVIDED TO THE GSA

COR/ISSO/ISSM ANNUALLY

C.6.9 DELIVERABLES TO BE PROVIDED TO THE GSA

COR/ISSO/ISSM BIENNIALLY

C.6.10 ADDITIONAL STIPULATIONS (AS APPLICABLE)

C.6.11 SECURITY OBJECTIVES

C.7 E-AUTHENTICATION REQUIREMENTS

C.7.1 E-AUTHENTICATION OBJECTIVES

C.8 CONTRACT DELIVERABLES

SECTION D – PACKAGING AND MARKING

SECTION E – INSPECTION AND ACCEPTANCE

E.1 ACCEPTANCE OF DELIVERABLE ITEMS

E.2 SERVICE LEVEL PERFORMANCE MEASURES:

E.3 FUTURE SERVICE LEVEL PERFORMANCE MEASURES:

SECTION F – DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE

F.2 DELIVERABLE ITEMS

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 CONTRACT ADMINISTRATION

G.1.1 INVOICES

G.2 UNAUTHORIZED COMMITTMENT

G.3 PERSONAL SERVICE

G.4 CONFIDENTIALITY AND NONDISCLOSURE

G.5 CONDUCT OF CONTRACTOR PERSONNEL

G.6 NEWS RELEASES

G.7 POINTS OF CONTACT AND RESPONSIBILITIES

G.8 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACTING OFFICER AUTHORITY

H.2 AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

H.3 ORGANIZATIONAL CONFLICTS OF INTEREST

H.4 GOVERNMENT FURNISHED INFORMATION

H.5 NONGOVERNMENT CONSULTANTS/ADVISORS

PART II – CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 FAR 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JUL 2014)

I.2 FAR 52.224-2 PRIVACY ACT (APR 1984)

I.3 FAR 52.209-7 INFORMATION REGARDING RESPONSIBILITY

MATTERS (JUL 2013)

I.4 FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—

COMMERCIAL ITEMS (MAY 2014)

I.5 FAR 52.216-18 ORDERING (OCT 1995)

I.6 FAR 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.7 FAR 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.8 FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.9 FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT

(MAR 2000) 82

I.10 GSAM 552.212-71 CONTRACT TERMS AND CONDITIONS APPLICABLE TO

GSA ACQUISITION OF COMMERCIAL ITEMS (JUL 2003)

I.11 GSAM 552.216-72 PLACEMENT OF ORDERS ALTERNATE 1 (AUG 2010)

I.12 GSAM 552.216-73 ORDERING INFORMATION (AUG 2010)

I.13 GSAM 552.216-74 TASK-ORDER AND DELIVERY-ORDER

OMBUDSMAN (AUG 2010)

I.14 ADDITIONAL FAR/GSAM CLAUSES INCORPORATED BY REFERENCE

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J – LIST OF ATTACHMENTS

J.1 LIST OF ATTACHMENTS INCORPORATED BY REFERENCE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS

OF OFFERORS

K.1 K-FSS-1 AUTHORIZED NEGOTIATORS (MAR 1998)

K.2 FAR 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (MAY 2014

K.3 FAR 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY

MATTERS (APR 2010)

K.4 FAR 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATION (APR 2012)

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 FAR 52-212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

ITEMS (APR 2014) 107

L.2 FAR 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.3 PROPOSAL SUBMITTAL INSTRUCTIONS

L.4 PROPOSAL INSTRUCTIONS

L.4.1 GENERAL

L.4.2 PROPOSED FORMAT AND CONTENT

L.4.3 PROPOSAL DUE DATE AND TIME

L.4.4 PRE-PROPOSAL CONFERENCE

L.5 EVALUATION NOTICE

L.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY

REFERENCE (FEB 1998)

L.7 L-FSS-59 AWARD (APR 1984)

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 FAR 52.212-2 EVALUATION—COMMERCIAL ITEMS (JAN 1999)

M.2 552.217-71 NOTICE REGARDING OPTION(S) (NOV 1992)

M.3 EVALUATION CRITERIA

M.3.1 RELATIVE IMPORTANCE OF EVALUATION FACTORS

M.3.2 COLOR RATING KEY

M.3.3 BASIS OF AWARD

M.3.3.1 TECHNICAL FACTOR ONE – PERFORMANCE WORK STATEMENT (PWS)

M.3.3.2 TECHNICAL FACTOR TWO – PROJECT MANAGEMENT PLAN (PMP)

M.3.3.3 TECHNICAL FACTOR THREE – KEY PERSONNEL/RESUMES

M.3.3.4 ORAL PRESENTATION/DEMONSTRATION

M.3.3.5 NON-TECHNICAL FACTOR – SOCIO ECONOMIC PLAN

M.3.3.6 NON-TECHNICAL FACTOR – PAST PERFORMANCE

M.3.3.7 PRICE FACTOR – PRICE

M.4 COMPETITIVE RANGE

M.5 ORAL PRESENTATION/DEMONSTRATION

M.6 DISCUSSIONS/NEGOTIATIONS

M.7 FINAL PROPOSAL REVISION

M.7.1 FINAL TECHNICAL PROPOSAL REVISION

M.7.2 FINAL PRICE PROPOSAL REVISION

M.8 CONTRACT AWARD

PART I – THE SCHEDULE

SECTION A – GENERAL CONTRACT/AWARD INFORMATION

A.1 FAR 52.216-1 TYPE OF CONTRACT (APR 1984)

The Government contemplates award of a Firm Fixed Price Indefinite Delivery/Indefinite Quantity contract resulting from this solicitation.

A.2 GUARANTEED MINIMUM

(a) The minimum that the Government agrees to pay during the base period of this contract is

$3,000. If the Contractor receives orders (inclusive of all CLINs) less than the guaranteed minimum during the base period of the contract, the Government will pay the difference between the reported orders and the guaranteed minimum. There is no guaranteed minimum for contract option periods.

(b) Payment of any amount due under this clause shall be contingent upon authority to operate granted by the GSA Designated Approving Authority (DAA), compliance with terms and conditions of the contract, and satisfactory contract performance. Should a firm not receive authority to operate they will not be entitled to receive the guaranteed minimum.

(c) The guaranteed minimum applies only if the contract expires without any orders being placed against it or contract cancellation due to Termination for Convenience is initiated by the Government. The guaranteed minimum does not apply if the contract is terminated for cause or default or if the authority to operate is not granted by GSA DAA.

A.3 MAXIMUM CONTRACT VALUE

The maximum amount of services the Government will order under this contract will be equivalent to the evaluated price of the successful proposal.

SECTION B -- SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 CONTRACT LINE ITEM NUMBER (CLIN) DEFINITIONS

ACCOUNT MANAGEMENT SERVICES: Account Management Services includes all requirements related to obtaining and maintaining GSA’s Authorization to Operate (ATO) as determined by Section C.6, Security Requirements. The firm fixed price for this CLIN shall also include reimbursement for all program management and security deliverables outlined in Section F.2, Deliverable Items. Account Management Services will be reimbursed through CLIN 0010A and corresponding optional period of performance CLINS, as needed.

ADDITIONAL USER SERVICES: Additional user services include costs related to scaling up the technical environment and customer support services to cover a maximum of 500 (non – concurrent) registered Government-wide users from the original requirement for 50 users. This CLIN shall be ordered once and reimbursed under CLIN 0009A or corresponding optional period of performance CLINS, depending upon the timing of its need. It is expected that the maximum number of users (500) (non-concurrent users) will be cumulative over the life of the contract, and not an annual amount. This number includes only active users, and does not include those users who were active and have since left the system; their number shall be subtracted from the total number of users at any given time.

The Government may order corollary, minimal maintenance requirements for the additional users quarterly after the first “ramp up to 500 users” order has been implemented. The Contractor will be reimbursed under CLIN 0009AB and corresponding optional period of performance CLINs, depending upon the timing of the need.

ANCILLARY FEE PROCESSING: Reporting and data services for ancillary fee data (e.g., charges associated with travel such as baggage fees, in-flight internet, food and beverage purchases, etc.). These services will be reimbursed through CLIN 00013A and corresponding optional period of performance related CLINS if ordered.

CHARGE CARD MATCH BACK: Reporting and data services to match or link transactions from the charge card to related TMC passenger name records (PNR), historical and at time of import.

These services will be reimbursed through CLIN 0007A and corresponding optional period of performance related CLINS if ordered.

CUSTOM REPORTS: Custom reports include the creation and development of new reports from the existing data sources under the contract to support reporting requirements. The Government will pay for the custom report one time. Once the report is created, the report shall become a standard report in the report library for that respective data source. These services will be reimbursed through CLIN 0008A and corresponding optional period of performance related CLINS if ordered.

DATA SERVICES: Data services include the fee for the ordered data source (e.g., TMC, charge card, ETS2 vouchers, supplier direct, Airline Reporting Corporation (ARC), etc.). It shall include all requirements herein and any offeror-proposed objectives relative to the data. It also includes:

The standard reports provided for that data source, and ability to generate other reports and queries of the data;

Exporting the data for third party reporting; and

Related customer support services to resolve issues, including changes to the Contractor’s standard report library, i.e. existing reports.

Additionally, Data Services provided under this contract shall:

Consolidate data from related industry reference sources, including but not limited to:

City Pair Fares, Per Diem tables, Department of Transportation average airfare by market, and benchmark data;

Generate reports using the vendor’s software and servers; and

Enable queries on the consolidated data stored in the vendor’s database using third party data visualization tools provided by the Government.

Data Services for each data source is priced as a firm fixed price for one quarter year’s delivery of these services. The Government may order these CLINs on a quarterly basis [Note:

If CLIN 0001 TMC PNR Data Services and/or CLIN 0002 Charge Card Data Services are ordered by the Government as part of the initial task order, the TMIS 2.0 contractor shall import TMC and GSA SmartPay data retroactively to the date that the TMIS 1.0 service ended (i.e. data stopped being collected)]. Data Services for the ordered data source are applicable to CLINs 0001A-0005A and corresponding optional period of performance related CLINs.”

EVENT CONFERENCE DESTINATION MARKET RESEARCH TOOL: Reporting and data services to streamline market research related to determining location for the hosting of events and conferences. These services will be reimbursed through CLIN 0015A and corresponding optional period of performance related CLINS if ordered.

GREEN HOUSE GAS (GHG) PROCESSING: Reporting and data services to estimate GHG emissions for each air and car transaction processed, for historical periods as well as at the time of import methodology. Reports will apply standards outlined by the Council on Environmental Quality (CEQ). These services will be reimbursed through CLIN 0014A and corresponding optional period of performance related CLINS if ordered.

PASSENGER NAME RECORD (PNR): A file in a Global Distribution System or Computerized Reservation System that contains all the pertinent information relating to a specific reservation.

Typically contains data such as PNR locators; names; dates of service; ticket numbers;

carrier/rental car company/hotel name & code; class of service; base fare/tax/total ticket amounts; departure and arrival airport codes by segment; origin and destination markers;

reason codes; lowest available fares; ticket designator; user-defined ID fields; and car rental types.

TMIS 1.0 ARCHIVE DATA: Reporting and data services for TMIS 1.0 archive data. These services will be reimbursed through CLIN 0006A. It is anticipated that this service will be provided one-time only in the Base Period only.

B.2 CONTRACT PRICE

Priced proposed shall include all costs to perform the services, to include, but not be limited to, direct wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners.

B.2.1 CLINS 0001 – 0012

The CLINs identified below (and their corresponding option period pricing) will be competitively evaluated as described in Section F. These CLINs are mandatory to be bid by the offeror. GSA may or may not order one or more of the noted CLINs. Offerors shall fully scope of the level of services required as part of the price proposed. Assumptions used in developing the price proposal shall be addressed as part of the price proposal as instructed in Section L.

The "Estimated Quantity" column shows quantities estimated for each CLIN for the noted period of performance. These are estimates only and are no indication of future quantities or sales, and are not a guarantee that the volume estimated will be achieved.

REMAINDER OF PAGE IS BLANK

BASE PERIOD – DATE OF AWARD THRU 12 MONTHS

Column A Contract Line Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0001A TMC PNR Data Services (see C.4)

NTE 4

Quarterly Data

Services

0002A Charge Card Data Services (see C.4)

Services

0003A ETS2 Voucher Data Services (see C.4)

Services

0004A Supplier Direct Data Services (see

0004AA Air Supplier Direct Data NTE 4

Services

0004AB Hotel Supplier Direct Data NTE 4 Quarterly Data

Services

0004AC Car Rental Supplier Direct Data NTE 4 Quarterly Data

Services S

0005A ARC Data Services (see C.4) NTE 4 Quarterly Data

Services

0006A TMIS 1.0 Archive Data Aggregation (see C.4)

NTE 4

Quarterly Data

Services

0007A Charge Card Match-Back (see C.4) NTE 4 Quarterly Data

Services

0008A Custom Reports (see C.4) NTE 2,500 hours per annum Firm Fixed Labor

Hour

0009A Additional User Services up to 500 (see C.4)

1 Lot $

0009AB

Additional User Maintenance (see C.4)

NTE 4

Quarterly Data

Services

0010A Account Management Services (see C.4)

Authority To

Operate

0011A RESERVED

0012A RESERVED

Total of CLINs 0001A-0012A $

OPTION PERIOD 1 – EFFECTIVE DATE OF 1ST OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x

0001B TMC PNR Data Services (see C.4)

Services

0002B Charge Card Data Services (see C.4)

Services

0003B

Services

0004B

0004BA Air Supplier Direct Data NTE 4

Services

0004BB Hotel Supplier Direct Data NTE 4 Quarterly Data

Services

0004BC Car Rental Supplier Direct Data NTE 4 Quarterly Data

Services S

0005B ARC Data Services (see C.4) NTE 4 Quarterly Data

Services

0006B RESERVED

0007B Charge Card Match-Back (see C.4) NTE 4 Quarterly Data

Services

0008B Custom Reports (see C.4) NTE 1,000 hours per annum Firm Fixed Labor

Hour

0009B Additional User Services up to 500 (see C.4)

1 Lot $

0009BA

Additional User Maintenance (see C.4)

NTE 4

Quarterly Data

Services

0010B Account Management Services (see C.4)

Authority To

Operate

0011B RESERVED

0012B RESERVED

Total of CLINs 0001B-0012B $

OPTION PERIOD 2 – EFFECTIVE DATE OF 2ND OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x

0001C TMC PNR Data Services (see C.4)

Services

0002C Charge Card Data Services (see C.4)

Services

0003C

Services

0004C

0004CA Air Supplier Direct Data NTE 4

Services

0004CB Hotel Supplier Direct Data NTE 4 Quarterly Data

Services

0004CC Car Rental Supplier Direct Data NTE 4 Quarterly Data

Services S

0005C ARC Data Services (see C.4) NTE 4 Quarterly Data

Services

0006C RESERVED

0007C Charge Card Match-Back (see C.4) NTE 4 Quarterly Data

Services

0008C Custom Reports (see C.4) NTE 1,000 hours per annum Firm Fixed Labor

Hour

0009C Additional User Services up to 500 (see C.4)

1 Lot $

0009CA

Additional User Maintenance (see C.4)

NTE 4

Quarterly Data

Services

0010C Account Management Services (see C.4)

Authority To

Operate

0011C RESERVED

0012C RESERVED

Total of CLINs 0001C-0012C $

OPTION PERIOD 3 – EFFECTIVE DATE OF 3RD OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x

0001D TMC PNR Data Services (see C.4)

Services

0002D Charge Card Data Services (see C.4)

Services

0003D

Services

0004D

0004DA Air Supplier Direct Data NTE 4

Services

0004DB Hotel Supplier Direct Data NTE 4 Quarterly Data

Services

0004DC Car Rental Supplier Direct Data NTE 4 Quarterly Data

Services S

0005D ARC Data Services (see C.4) NTE 4 Quarterly Data

Services

0006D RESERVED

0007D Charge Card Match-Back (see C.4) NTE 4 Quarterly Data

Services

0008D Custom Reports (see C.4) NTE 1,000 hours per annum Firm Fixed Labor

Hour

0009D Additional User Services up to 500 (see C.4)

1 Lot $

0009DA

Additional User Maintenance (see C.4)

NTE 4

Quarterly Data

Services

0010D Account Management Services (see C.4)

Authority To

Operate

0011D RESERVED

0012D RESERVED

Total of CLINs 0001D-0012D $

OPTION PERIOD 4 – EFFECTIVE DATE OF 4TH OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x

0001E TMC PNR Data Services (see C.4)

Services

0002E Charge Card Data Services (see C.4)

Services

0003E

Services

0004E

0004EA Air Supplier Direct Data NTE 4

Services

0004EB Hotel Supplier Direct Data NTE 4 Quarterly Data

Services

0004EC Car Rental Supplier Direct Data NTE 4 Quarterly Data

Services S

0005E ARC Data Services (see C.4) NTE 4 Quarterly Data

Services

0006E RESERVED

0007E Charge Card Match-Back (see C.4) NTE 4 Quarterly Data

Services

0008E Custom Reports (see C.4) NTE 1,000 hours per annum Firm Fixed Labor

Hour

0009E Additional User Services up to 500 (see C.4)

1 Lot $

0009EA

Additional User Maintenance (see C.4)

NTE 4

Quarterly Data

Services

0010E Account Management Services (see C.4)

Authority To

Operate

0011E RESERVED

0012E RESERVED

Total of CLINs 0001E-0012E $

Performance Period Total Cost (Sum of Column F)

Base Period (CLINS 0001A-0012A) S

Option Period 1 (CLINS 0001B-0012B)

Option Period 2 (CLINS 0001C-0012C)

Option Period 3 (CLINS 0001D-0012D)

Option Period 4 (CLINS 0001E-0012E)

GRAND TOTAL FOR EVALUATION PURPOSES

B.2.2 CLINS 0013 – 0015

The CLINs identified below (and their corresponding option period pricing) will only be evaluated to ascertain that the price offered is fair and reasonable. These CLINs are optional to be bid by the offeror. GSA may or may not order one or more of the noted CLINs.

The "Estimated Quantity" column shows quantities estimated for each CLIN for the noted period of performance. These are estimates only and are no indication of future quantities or sales, and are not a guarantee that the volume estimated will be achieved.

BASE PERIOD – DATE OF AWARD THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0013A Ancillary Fee Processing (see C.4) NTE 4 Quarterly Data

Aggregation Report(s)

0014A Green House Gas (GHG) Processing (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

0015A Event/Conference Destination Market Research Tool (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

Total of CLINs 0013A-0015A $

OPTION PERIOD 1 – EFFECTIVE DATE OF 1ST OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0013B Ancillary Fee Processing (see C.4) NTE 4 Quarterly Data

Aggregation Report(s)

0014B Green House Gas (GHG) Processing (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

0015B Event/Conference Destination Market Research Tool (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

Total of CLINs 0013B-0015B $

OPTION PERIOD 2 – EFFECTIVE DATE OF 2ND OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0013C Ancillary Fee Processing (see C.4) NTE 4 Quarterly Data

Aggregation Report(s)

0014C Green House Gas (GHG) Processing (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

0015C Event/Conference Destination Market Research Tool (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

Total of CLINs 0013C-0015C $

OPTION PERIOD 3 – EFFECTIVE DATE OF 3RD OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0013D Ancillary Fee Processing (see C.4) NTE 4 Quarterly Data

Aggregation Report(s)

0014D Green House Gas (GHG) Processing (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

0015D Event/Conference Destination Market Research Tool (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

Total of CLINs 0013D-0015D $

OPTION PERIOD 4 – EFFECTIVE DATE OF 4TH OPTION THRU 12 MONTHS

Item (CLIN)

Column B Data Source Description

Column C Qty/Frequency per annum

Column D Data Services Unit of Issue

Column E Price

Per Unit of Issue

Column F Total

(Column C x Column E)

0013E Ancillary Fee Processing (see C.4) NTE 4 Quarterly Data

Aggregation Report(s)

0014E Green House Gas (GHG) Processing (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

0015E Event/Conference Destination Market Research Tool (see C.4)

NTE 4

Quarterly Data

Aggregation Report(s)

Total of CLINs 0013E-0015E $

Performance Period Total Cost (Sum of Column F)

Base Period (CLINS 0013A-0015A) S

Option Period 1 (CLINS 0013B-0015B)

Option Period 2 (CLINS 0013C-0015C)

Option Period 3 (CLINS 0013D-0015D)

Option Period 4 (CLINS 0013E-0015E)

GRAND TOTAL FOR EVALUATION PURPOSES

End of Section B

SECTION C -- DESCRIPTION: STATEMENT OF WORK (SOW)

C.1 BACKGROUND

The Federal Government spends approximately $14 billion dollars on travel services every year.

A spend category of this magnitude requires a robust data solution that provides reports and analytics in a transparent environment so that stakeholders can oversee and manage travel expenses and optimize taxpayer dollars.

Because travel spending is decentralized among Federal agencies, a commercial service is needed to aggregate, standardize, analyze, store, and make available Government-wide data and business intelligence.

Historically, travel data management resulted in gaps that hampered visibility in Federal travel spend:

Limited data: Only reservation data and some air supplier data was consolidated, standardized, and available to the Government resulting in limited Government-wide visibility regarding travel behavior and expenditures.

Reporting: Travel reports drawn from reservation data limits visibility into travel behavior and spend. With the Electronic Travel Service 2 (ETS2), Travel Management Center (TMC), and GSA SmartPay dataset sources, GSA anticipates much improved reporting capabilities and more flexibility for agencies to obtain the data needed for effective agency-level travel management. However, Government-wide reporting from these consolidated datasets still requires travel data management based on the number of data sources involved.

Airline sourcing: Travel data played a critical role in airline sourcing and negotiations.

With airline industry consolidations, travel data is a key component to support negotiation objectives due to reduced competition in the marketplace. In TMIS 2.0, the Government desires a richer and more complete with the addition of expense-related information to improve visibility in ancillary fee expenditures.

Hotel sourcing: Reservation data is significantly impacted by Federal travelers that book hotels outside of established reservation channels resulting in an inability to fully understand, optimize, market, and grow the managed lodging program.

Traveler behavior: Reservation data only measures and tracks one component of traveler behavior limiting insight into what happens during travel, including any itinerary changes and actual expenditures for incidentals as found on the expense vouchers.

Spend management: Key Performance Indicators (KPIs) and other high level management report capabilities based on reservation data only do not fully support efforts to know, manage, control, and optimize services under reduced spend parameters resulting in hampering agencies’ ability to enact strategies to reduce spend in order to comply with the Office of Management and Budget (OMB) Memo M-12-12 and similar directives and guidance.

There is increasing pressure on the Federal Government to reduce travel spend and better manage and account for travel. Recent memoranda and directives that direct agencies to better use data to manage spend include the following:

OMB Memo M-12-12: Promoting Efficient Spending to Support Agency Operations: “[I]n FY 2013, each agency shall spend at least 30% less on travel expenses…than in FY2010.

Agencies must maintain this reduced level of spending each year through FY 2016.”;

and, “[GSA], in consultation with OMB, shall review the Joint Federal Travel Regulations and the Federal Travel Regulation (FTR) to ensure that the policies reduce travel costs without impairing the effective accomplishment of agency missions.”; and, “expand and leverage the Government's purchasing power to reduce travel costs associated with hotels and rental cars.”

EO 13576 – Delivering an Efficient, Effective, and Accountable Government (June 13, 2011): “realize…cost savings by targeting wasteful practices and by reducing, and identifying alternatives to, discretionary travel…”; and “support the collection and display of Government spending data, ensuring the reliability of those data, and broadening the deployment of fraud detection technologies….”

Presidential Memorandum: Accountable Government Initiative (September 14, 2010) “Promoting Strategic Sourcing - Government purchases of commodities are typically fragmented across multiple departments, programs, and functions within agencies.

Agencies across the Government often rely on hundreds of separate contracts for many common-use items, with prices that vary widely. We are working with agencies to change this dynamic by pooling the Federal Government’s buying power.”

Executive Order 13589 -- Promoting Efficient Spending (November 9, 2011): “My Administration is committed to cutting waste in Federal Government spending and identifying opportunities to promote efficient and effective spending.”; and, “Agency travel is important to the effective functioning of Government and certain activities can be performed only by traveling to a different location. However, to ensure efficient travel spending, agencies are encouraged to devise strategic alternatives to Government travel, including local or technological alternatives, such as teleconferencing and video conferencing.”; and, “Each agency, agency component, and office of inspector general should designate a senior level official to be responsible for developing and implementing policies and controls to ensure efficient spending on travel and conference related activities.”

The opportunity exists to move to a more fully optimized and complete data environment in TMIS 2.0. This acquisition will result in an outsourced TMIS 2.0 that will enable the Government to meet the travel policy expectations set forth in recent memoranda.

C.1.1 GENERAL REQUIREMENT

The U.S. General Services Administration (GSA) Federal Acquisition Service, Office of Travel, Motor Vehicle and Card Services, Office of Travel and Transportation Services (T&T) provides central management of civilian agency travel initiatives and programs. T&T is interested in acquiring a commercial cost-contained solution that provides travel business intelligence (BI) to support Government-wide policy development, strategic sourcing, and travel reporting. The service will be a critical part of T&T’s comprehensive Travel Data Management Strategies and

Solutions program that delivers world-class travel information management and reporting to the Government.

Travel data sources include, but are not limited to: TMIS 1.0 data archives; E-Gov Travel Service voucher data; travel charge card data (the Government’s card program is known as GSA SmartPay or SP)); data from numerous travel management centers (TMCs); air and rail settlement data (such as Airline Reporting Corporation (ARC) data); data direct from travel suppliers (such as airlines, hotels, and rental car companies); travel benchmark data; and reference data (such as the Government’s lodging per diem rates, GSA’s airline city-pair program fares, and travel data from other public sources such as the Department of Transportation).

The Government is seeking an outsourced, secure web-based turn-key solution, hosted and managed by the Contractor, to replace the existing, expiring TMIS 1.0 contract. The proposed solution shall have access to and be capable of consolidating Government travel data from multiple data sources, cleaning and normalizing the data, generating reports and dashboard analytics from the data, and conducting queries of the data. Additionally, the solution shall enable queries on the consolidated data stored in the vendor’s database using third party data visualization tools provided by the Government. NOTE: A BI VISUALIZATION TOOL IS NOT

REQUIRED UNDER THIS EFFORT.

C.2 PURPOSE

This is a performance-based service contract. The purpose of this contract is to acquire a Travel Management Information Service (TMIS 2.0) solution that aggregates, imports and normalizes Government travel data from numerous sources and provides world-class information management and reporting, while ensuring that Privacy Act and Government security requirements are met (see Section C.6). This effort includes:

The consolidation of data from multiple sources types;

Enhancing and/or normalizing the source data using business rules;

Management information reporting; and

A web-based BI solution to support GSA’s Government-wide sourcing programs for travel services and policy stakeholders.

C.3 SCOPE

The Contractor shall provide a TMIS 2.0 solution that provides travel data and BI to support Government-wide policy development, strategic sourcing, and reporting. Users will include GSA’s Office of Government-wide Policy (OGP) and a variety of GSA travel program and acquisition offices (e.g., City Pair, FedRooms, ETS, etc.).

This solution shall also comply with Federal Government security requirements (see Section C.6) and shall be based on commercial best practices as defined herein.

The Contractor shall be responsible for providing all labor, resources, management, and oversight to accomplish the effort defined herein.

C.4 REQUIREMENTS

1. The Contractor shall supply all services and support capabilities required to host and deploy the TMIS 2.0 solution.

2. The Contractor shall be responsible for determining the detailed specifications necessary to perform the work described herein.

3. Contractor services, resources, and capabilities required under this contract shall include, but may not be limited to:

a) Information technology services and support capabilities;

b) Travel data expertise;

c) Implementation planning and support; and

d) Customer support (including functional and technical support).

The requirements below are structured so that each heading has both requirements (i.e., required performance) and objectives (i.e., desired performance) (where applicable).

C.4.1 BASIC CAPABILITIES REQUIREMENTS

1. The Contractor shall establish the capability to aggregate, cleanse, standardize, consolidate, store, and manage Federal travel data (imported from various travel data sources), and provide reporting and BI.

As part of its service for all data sources [including but not limited to Travel Management Centers (TMC) back office systems data (PNR data), GSA SmartPay charge card data, ARC settlement data, TMIS 1.0 data archives, ETS2 voucher data, benchmark data, and supplier direct data (air, hotel, and car)], the Contractor shall provide:

a) Aggregation, standardization, and storage of data, including historical data beginning

FY2008;

b) All system set ups (e.g., programming, etc.) required to securely transmit, standardize, and store data, including those necessary to import historical data (Note: Historical data may be in one or more different formats (see Attachment H));

c) Data delivery schedule (for data services ordered): Within 60 days of this contract’s

Authority to Operate (ATO), the Contractor shall be ready to provide the minimum reporting capabilities for TMC data and TMIS 1.0 archive data if ordered (Note: The

Contractor may have up to 180 days for the GSA SmartPay data portion of the TMIS 1.0 archive minimum reporting capabilities: see related GSA SmartPay deadline below). Prior to ATO, GSA will provide a sample data set for both TMC and TMIS 1.0 archive data for

Contractor use. Upon receipt of ATO, the Contractor will receive permission to receive

‘production’ Government data for completion of their data cleansing and testing work.

Upon 60 days of ATO, GSA will begin review of the minimum reporting capabilities in the designated test environment and conduct any 508 testing / validation. Upon confirmation of acceptable minimum capabilities, the GSA COR will notify the Contractor to begin production operations for these data sources.

Within 180 days after this contract’s ATO, the Contractor shall be ready to provide the minimum reporting capabilities for GSA SmartPay data and ETS2 voucher data if ordered.

Prior to ATO, GSA will provide a sample data set for both GSA SmartPay data and ETS2 voucher data for Contractor use. Upon receipt of ATO, the Contractor will receive permission to receive ‘production’ Government data for completion of their data cleansing and testing work. Upon 180 days of ATO, GSA will begin review of the minimum reporting capabilities in the designated test environment and conduct any 508 testing / validation. Upon confirmation of acceptable minimum capabilities, the GSA

COR will notify the Contractor to begin production operations for these data sources.

d) Reloading of data (a reload of data typically occurs when there is a change in data format, errors found in historical data, or a hierarchy change that requires the data to be reprocessed);

2. Upon an order for CLINs 0001-0005, the Contractor shall provide one enterprise license, for up to fifty (50) users (logins) currently planned to be representatives from the Office of

Government wide Policy (OGP) and Travel Programs Management Offices (TPMO) in the

Federal Acquisition Service (FAS) that access and use the service, unless the Contractor proposes a more restrictive licensing scheme by the number of users or other approach that is more cost effective than an enterprise license. The Contractor shall provide up to five hundred (5001) user logins if CLIN 0009A or any other corresponding option period of performance CLIN is ordered by the Government.

3. The solution shall be scalable from a data storage and processing capability perspective to include all Government travel;

4. The solution shall be capable of ensuring that Government data can be uniquely identified and data shall be organized by the Government-wide level to department, agency, subordinate organization, and individual traveler levels (except when data are not available) it pertains to;

5. The solution shall provide the capability to trace output back to original source, such as ARC, Charge Card, TMC, TMIS 1.0 archive data, ETS2, supplier direct, benchmark data, reference data, etc.;

See Section B CLIN Definitions for Additional User Services; only active users are to be considered in the cumulative total of all users. The number of users (total) is not the same as concurrent users.

6. The Contractor shall be capable of exporting all data from the TMIS 2.0 solution. This includes source data that are imported, as well as any additional data that are calculated/modified/generated/added within the solution. The Contractor shall provide a standard data output as part of its Data Management Plan;

7. The TMIS 2.0 solution shall be BI visualization tool agnostic (NOTE: A BI visualization tool is

NOT required under this effort). The TMIS 2.0 solution shall enable and allow a secure database connector(s) to third party Business Intelligence (BI) visualization tools (provided by the Government) at no additional cost to the Government. This connection shall allow the Government to utilize the TMIS 2.0 reporting database(s) for additional analytics via this third party BI tool; and

8. The TMIS 2.0 solution shall enable specific minimum travel management capabilities as outlined in Section C.4.9, Queries and Reports, through its standard report set.

C.4.1.1 BASIC CAPABILITIES OBJECTIVES

Objectives are functionalities, capabilities, and characteristics that contribute significantly to the overall functionality and quality of TMIS 2.0 and are desired by the Government. To the maximum extent possible, the following objectives should be met and/or exceeded:

a) The Contractor should establish a TMIS 2.0 and BI capability to:

a) create, evaluate, and enforce effective Federal travel policy;

b) determine and measure utilization of Government travel programs; and

c) support negotiations of strategic sourcing agreements.

b) The Contractor should take advantage of and use appropriate commercial and travel data standards wherever possible to streamline data acquisition, enhance interoperability, and reduce costs provided that the requirements stated herein are met or exceeded.

c) The Contractor should endeavor to increase the sources for TMIS 2.0 data.

C.4.2 USER PERMISSIONS AND ACCESS REQUIREMENTS

1. The Contractor shall define data element access for each user to meet specific functionality, Privacy Act requirements (see Section C.6.5), and other security requirements defined herein;

2. The TMIS 2.0 solution shall display terms of use and Privacy Act notifications before login and require user assent to the terms of use and data protection responsibilities at time of login in accordance with Section C.6.5 Privacy Act of 1974;

3. The Contractor shall provide the capability to limit access to any restricted data by authorized personnel only. This "super user" functionality shall allow access to all data elements by a few trusted Government officials for approved reasons (for example, national security). The Government will define the restricted data fields after award of the contract;

and

4. The Contractor shall provide access, as defined by the Government, to a Contractor-managed test environment on Government-specific travel data prior to release of new reports or new data sources.

C.4.2.1 USER PERMISSIONS AND ACCESS OBJECTIVES

1. The Contractor shall ensure that the TMIS 2.0 solution supports establishment of user accounts with specific permissions and access rights (both in terms of data elements and any reports included in the solution) as well as by agency/ organization; and

2. The Contractor shall ensure that the TMIS 2.0 solution prevents intentional or inadvertent access to data, any reports, and functionality not specifically associated with particular user permissions.

C.4.3 SYSTEM ADMINISTRATION REQUIREMENTS

The TMIS 2.0 solution shall provide the following system administration capabilities at the system-wide (all data contained in solution) and sub-organization levels, as applicable:

1. User account administration including permissions, access controls, and security; and

2. Remote system administration capability.

C.4.4 SYSTEM ADMINISTRATION OBJECTIVES

None.

C.4.5 TECHNOLOGY CAPABILITIES AND CHARACTERISTICS REQUIREMENTS

1. Use of Client-side application software (other than one of the specified web browsers and associated signed plug-ins that are downloadable-on-demand) shall not be required by the solution. Refer to Section C.6 for Security Requirements;

2. Cookies, other than session cookies, shall not be required to deliver full client functionality;

3. Evolving technology refreshment shall be implemented to incorporate new functionality in information systems reporting, on-line queries, data repositories, BI, or other technology areas related to the solution, and a plan /schedule for technology refreshment shall be described in the contractor’s Operational Architecture Plan;

4. At a minimum, the solution shall be capable of supporting not less than 10 concurrent users;

and

5. Reporting and results shall not be adversely impacted by new version releases, upgrades, or other changes.

C.4.5.1 TECHNOLOGY CAPABILITIES AND CHARACTERISTICS OBJECTIVES

C.4.6 ELECTRONIC AND INFORMATION TECHNOLOGY ACCESSIBILITY REQUIREMENTS

Section 508 of the Rehabilitation Act of 1973, as amended, requires the Government to ensure that Federal employees with disabilities have access to and use of services, information, and data that is comparable to that of employees without disabilities unless an undue burden would be imposed on the agency. In accordance with FAR 39.203(c), the Government is interested in services that meet the accessibility standards of 36 CFR 1194.

The goal for the TMIS 2.0 solution is to provide equivalent access to Electronic and Information Technology (EIT) resources to all users regardless of disabilities.

C.4.6.1 ACCESSIBILITY REQUIREMENTS

The TMIS 2.0 solution shall meet applicable accessibility standards of 36 CFR 1194 that can be met with supplies, services, or assistive technologies that are available in the commercial marketplace in time to meet the delivery requirements of this contract.

1. Accessibility requirements for the TMIS 2.0 solution are summarized in the table below:

Section 508 For TMIS 2.0 Solution

Section 1194.21 Software Applications and Operating Systems

All criteria apply for elements of the TMIS 2.0 solution that are non-web browser-based, including, but not limited to: plug-ins, Java applets, downloaded content and administrative and management software. The Contractor shall either build all accessibility features in, or develop a solution that is compatible with assistive technology.

Section 1194.22 Web-based internet information and applications

All criteria shall apply for web-based elements of the TMIS 2.0 solution. Criteria (d) means that pages that refer to style sheets should “degrade gracefully” if the user chooses to disable style sheet support, although TMIS 2.0 solution users are required to use a modern browser that supports Cascading Style Sheets (CSS).

Section 1194.23 Telecommunications Products

Criteria (a), (b), (c), and (d) apply for phone-based support elements of the TMIS 2.0 solution. If the vendor’s solution includes special telephone equipment for the hearing impaired, criteria (f) and (g) shall also apply.

Section 1194.24 Video and Multi-media Products

Criteria (c), (d), and (e) shall apply for multi-media training products provided as part of the TMIS 2.0 solution.

Section 1194.25 Self- Contained, Closed Products

If self-contained, closed products are proposed as part of the TMIS

2.0 solution, then all criteria listed in Section 1194.25 shall apply to those products.

Section 1194.26 Desktop and Portable Computers

Contract requirements for the TMIS 2.0 solution do not include Desktop and Portable Computers, so these criteria are not applicable.

Section 1194.31 Functional Performance Criteria

All criteria in Section 1194.31 shall apply for technologies that are not included in any of the above Sections (1194.21-1194.26) or where the TMIS 2.0 solution meets a particular criterion in those sections through equivalent facilitation (as defined in Section 1194.5).

Section 1194.41 Information, Documentation, and Support

All criteria for end-user support documentation and services shall apply.

2. During the course of the TMIS 2.0 solution contract, the Contractor should be prepared to provide improved or additional accessibility through the continued application of Web

Content Accessibility Guidelines, evolving commercial assistive technologies, etc.

3. The TMIS 2.0 solution shall support the current version of the assistive technology as well as the two previous versions, provided these versions are still supported by the manufacturer.

C.4.6.2 ACCESSIBILITY OBJECTIVES

C.4.7 DATA REQUIREMENTS

The Contractor shall provide all data services outlined herein. These include but are not limited to: acquisition, import, structure, processes, normalization and validation.

1. The Contractor shall acquire and import federal travel data from external sources. These include, but are not limited to: ETS2, TMIS 1.0 data archives, GSA SmartPay, ARC, TMC, Travel Service Suppliers (such as airlines, hotels, and rental car companies), benchmark data and reference data, including publicly available Government data. The Contractor will be required to coordinate with the data sources once Government permission has been given and/or procure the data where data is not already owned by the Government (e.g. ARC, benchmark sources). In certain circumstances, the Government may have the data in its possession and will provide it directly to the Contractor (e.g., TMIS 1.0 archive data).

2. The solution shall meet the following requirements with regard to frequency and timing of data imports from various data sources:

a) The solution shall be capable of supporting a data import frequency, determined by the

Government;

b) Data import will be no more frequent than daily;

c) Import frequency may be different for different data sources;

d) The solution shall establish the timing (such as 'date of the month', 'day of the week', 'time of the day' etc.) for each data source, while maintaining the minimum frequency requirements;

3. The solution shall be capable of accommodating additional data elements or updates to existing data elements, and update the data import procedure, data structure(s), data model(s), etc. as necessary;

4. The Contractor shall ensure that refunds (both full and…