Attachment_B_-_Past_Performance_Questionnaire_-_Draft_6-12-14.docx

TMIS 2.0 PAST PERFORMANCE QUESTIONNAIRE - ATTACHMENT D

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1: EVALUATED CONTRACTOR

A. Contractor:_________________________________________ B. Contract Number:____________________________________ C. Contract Type:_______________________________________ D. Period of Performance:________________________________ E. Current/Final contract cost:_____________________________ F. Description of services provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or Agency Name:_____________________________ B. Description of services under this contract, i.e. local, nationwide, Worldwide:______________________________________________

SECTION 3: REFERENCE IDENTIFICATION

A. Reference’s name:________________________________________ B. Reference’s title:_________________________________________ C. Reference’s phone/fax number:_____________________________ D. Reference’s e-mail address:________________________________

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor in respect to the delivery of travel management information system (TMIS) services.

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

Blue: Exceeds the standards in a beneficial way and demonstrates a good understanding and ability to meet and exceed the Government’s requirements. There is little risk to the Government and the Contractor demonstrates strengths that will benefit the Government. There are no significant weaknesses.

Green: Meets evaluation standards and will satisfy the minimum requirements. Weaknesses are minor and/or are readily corrected in final quote revisions, if requested.

Yellow: Sometimes meets the standards. There is low probability of satisfying the minimum requirements and the Contractor demonstrates one or more significant weaknesses or has numerous weaknesses.

Red: Fails to meet the standards. There is little to no probability of satisfying minimum requirements and the Contractor demonstrates one or more deficiencies.

Not Applicable: Unable to provide a score

TMIS Program Management Past Performance (as applicable):

Technical adequacy/effectiveness of quality control programs and adherence to contract quality assurance requirements

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Understanding the customer objectives and technical requirements

Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

Skill sets of personnel supporting and managing the effort

Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

Ability to manage transition from prior contract/service provider

Rate the firm’s ability to deliver quality service in a timely manner

Rate the firm’s ability to meet contract requirements

Rate the firm’s adherence to contract schedules including administrative aspects of performance

Please discuss each and every response for which you indicated Blue, Green, Yellow, Red or Non Applicable below:

NARRATIVE SUMMARY:

Reference’s Signature Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than August 25, 2014 4:00 PM Eastern Standard Time to: CO Craig Yokum, craig.yokum@gsa.gov and onthego@gsa.gov, Subject: TMIS 2.0 Program Past Performance Questionnaire