RFP_Attachment_B_-_Past_Performance_Questionnaire.pdf

RFP QMAC-CY-140001-N

Attachment B – Past Performance Questionnaire – Page 1

TMIS 2.0 PAST PERFORMANCE QUESTIONNAIRE - ATTACHMENT B

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1:

A. Contractor:

B. Contract Number:

C. Contract Type:

D. Period of Performance:

E. Current/Final Contract Cost:

F. Description of Services Provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or Agency Name:

B. Geographic Scope (local, nationwide, Worldwide):

SECTION 3: REFERENCE IDENTIFICATION

A. Reference’s name:

B. Reference’s title:

C. Reference’s phone:

D. Reference’s e-mail address:

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor with respect to data processing and management services. Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided below:

Blue Performance meets contractual requirements and exceeds many requirements to the customer’s benefit. Performance was accomplished with few minor issues for which corrective actions taken by the contractor were highly effective.

Green Performance meets contractual requirements. Performance had some minor issues for which corrective actions taken by the contractor were satisfactory.

Yellow Performance does not meet contractual requirements. Performance struggled and reflected a problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

Red Performance does not meet most contractual requirements and recovery is not likely in a timely manner. Performance is riddled with serious issues for which the contractor’s corrective actions appear, or were, ineffective.

Not Applicable Unable to provide a score

RFP QMAC-CY-140001-N

Attachment B – Past Performance Questionnaire – Page 2

Performance Blue Green Yellow Red NA

Understanding the customer objectives and technical requirements

Usability of services provided

Technical quality of services provided

Adequacy/effectiveness of quality control programs

Adherence to project schedules

Timeliness of services provided

Adherence to contract terms and conditions

Skill sets of personnel supporting and managing the effort

Effectiveness of overall program management

Effectiveness of overall contract management

Pricing of services provided

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Ability to meet or exceed small business goals

Ability to manage transition to or from contract/service provider

Contractor’s knowledge of best commercial practices and emerging trends

Were you satisfied with the company’s performance? Yes No

Would you use them again? Yes No

Please discuss each and every response for which you indicated Blue or Red below:

COMMENTS:

Reference’s Signature Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than September 29, 2014, 4:30 p.m. Eastern Time date to: onthego@gsa.gov, subject: TMIS 2.0 Past Performance, with a copy to Rebecca.koses@gsa.gov.

mailto:onthego@gsa.gov mailto:Rebecca.koses@gsa.gov